Brand new Windows 8.1 labtop suddenly acts unpredictably

Question

 Hi. Welcome to the wacky world of Windows *.1 I'm a new user too. I have spent the last three months around the clock fighting viruses and malware and such and been on the phone with tech support 24/7. Beware of false tech support they will not come
to you. My computer was crashing then a popup said your financial and personal info has been compromised call this number. I panicked cuz my new computer was crashing and called the number. they took me to a website to prove that they were a third party company
who works with Microsoft. They called themselves support buddy which is a app that MS techs use to get control of your computer to help you mfix it. I asked them why they needed 3rd party help. They said they have such an overflow of calls they need help.
so I gave him control of my comp. he fixed it from crashing and talked me into a years worth of support for $249.00. Two days later every time I opened my computer it took pictures of me (like 50 of them ) and sent them all around the world. I finally got
the real Microsoft support who was much less expensive but he told me I had been phished and that only Microsoft deals with their customers. anyway, to help you....move your cursor to the right side of the page till the green section opens and go to settings,
then go to pc settings. there you will find a section dealing with your cursor and you can set how long the lag time is when you move it. Be careful with these settings. I over did it and set mine too far then the keyboard wouldn't work. had to plug in an
external one to fix it. it was the settings for how long you hold down the keys before they retype another letter or something like that. youll figure it out just adjust things slowly and see what it does. 
sounds like you already got a virus or malware I would call tech support because none of my virus protection caught anything. It will get worse very quickly over time if you have one. I just read that when you set up your computer you are not supposed to
log on as administrator because that lets in the really sneaky viruses and Trojans that make your computer act crazy for no reason. the number I called was 1-800-936-5700.I got the number off the Microsoft tech support chat room so I think theyre ok. They
cost $149.00 for a month of support and another$45 for a whole year.  not too bad considering the trouble your going to have. One place tried to charge $549.00 for the first month. Be careful, these guys really know what theyre doing and really seem like
they're the real deal so ask lots of questions!!!! How do I know your from Microsoft? or what company did you say your from? remember MS doesn't use third party companies for tech support, no matter what they do to try to convince you that they do. One guy
took me to a website that had their name listed as a microsoftaffiliate and everything and my tech guy said no that's all a scam.  Good luck. and read all you can. Im ready to send this back and switch to a mack. I had to close my bank account and everything.Now
they call me several times a day. Its a nightmare. I cant decide what group I'm supposed to sign on as if not as administrator. I think that's how my computer crashed in the first place and how they got so far up in my life.    Be careful and
good luck

Answer 1

Hi,
Neither Microsoft nor our partners will make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes. So please be careful to avoid phone scams or any scams that use Microsoft name fraudulently.
The following links can help you how to avoid these scams
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
http://www.microsoft.com/security/online-privacy/msname.aspx
Help us to Report a technical support scam
https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&ccsid=635622392380613036
Thanks.
Regards.
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