Bras profile...Help please

My broadband IP profile has been stuck at 135kbps for 10 days or more now. 2 engineer visits , 1 broadband & 1 phone engineer. 1st engineer thought it was alightening strike (he installed new master socket and got my bras prfile rest....it was fine for a few hours, but the next morning it was back down to 135kbps) and the seconds engineer (for noise on the line) said he had refreshed a few connections....the line is now quiet. But still my Bras profile is at 135kbps my line speed is at 6912 kbps according to bt speeedtester. BT told me my bras profile would be reset over the weekend -it wasn't. i phoned again yesterday to be told -really sorry we will do it manually -it will take 2 hours and staibilise over 24hours, i'll phone you back in 2 and half hours to check everything has been done we can do a speedtester check to make sure its all been done. This was the priority care team, Great I thought finally some progress...........
I got a call 3 and half hours later saying it will take another 24 hours to sort "it" out, when i asked why given i had been made several promises all of which had come to nothing... he said he would phone me back in 15 minutes. He did do this but told me it would actually take 59 hours to be sorted.......... as you can imagine my patience had gone and I asked for an explanation..... I was told the lady who advised me on friday had lied to me (his words not mine)and she would be dealt with. Apparently she was fron line support and just wanted to get rid of the call (again ...his words) . The chap from the priority care team who told me yesterday it would take 2 hours was also a liar, and the chap who told then told me it would take 24hours to fix -which 15 minutes later turned into a 59 hours fix time apparently could be trusted because he was from the priority care team. I'm not convinced......two of them gave me duff informantion, including him....he has offered me ofcom's details. But really writing a lette rto ofcom isnt a solution...I Ijust want a useable service in a sensible timeframe, and given the multiple probelms to know that this time its fixed -cause if there is still a problem how long will it take to fix if i keep having to wait 59 hours?
i gather a bras profile can be rest manually and quickly -so why am i having to keep on waiting. surely if the Bras reset doesn't solve my problem then even in 59 hours i will be back to the drawing board and will have to wait another 24/48 hours for an enginner visit and another 59 hours after another attempt at a fix (another week?) . Apparently BT are helpless as its doen to BTw to reset the bras profile. I understand it is BTw's task but surely this can be done quicker when a problem has been o/s for as long as this one!!! I work from home and a 135kbps connection is pretty much unworkable...any advice ideas?

hub stats (connection dropped again this morning after 23 hours of connection -hence only 2 hours of stats):
Line state Connected Connection time 0 days, 02:22:52
Downstream 6,336 Kbps Upstream 448 Kbps
ADSL Settings VPI/VCI 0/38 Type PPPoA
Modulation G.992.1 Annex A Latency type Interleaved
Noise margin (Down/Up) 15.9 dB / 23.0 dB
Line attenuation (Down/Up) 30.6 dB / 18.0 dB
Output power (Down/Up) 10.0 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0 Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0 FEC Errors (Down/Up) 11 / 0 CRC Errors (Down/Up) 9 / 5 HEC Errors (Down/Up) 6 / 0 Error Seconds (Local/Remote) 7 / 1
BT speedtest at 8.30 this morning just after line dropped
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
119 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 119 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6336 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.

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Right, I've been trying to explain to BT's "support" (both online and on the telephone), the issue that I have been having.
For a few years we have had a problem on our line, this saturday a BT engineer came round and found a fault in the road side box with our line. He fixed it and tested it with his bit of kit, he said that we are capable of much faster speeds due to how close we are to the road side box.
He said because of the previous fault our speed had been restricted to just 4mb/s, he would normally ring a number to have this restriction removed but because it was not on his jobs list, he could not.
He said we should call and to be honest it's like talking to a brick wall. What has turned from a simple request has turned into some ongoing operation.
A few minutes searching here now makes me believe we need our "BRAS profile" reset. Could someone please explain to me the quickest, hassle free way of having this done, without having to deal with people asking me to check my cables etc
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Solved!
Go to Solution.

all you need to do is leave the connection alone for up to 2 weeks and once the DLM sees the line as stable again it should start to rise again as only Openreach can do the reset and they do not deal directly with the public
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Stuck bras profile

Hi,
I am hoping someone can help as I am getting nowhere on the 0800 111 4567 number.
Been on BT broadband for a few years, always beena fairly good connection average around the 4-5mbps. Around about 10 days ago I saw a distinct change for the worse. I have a friend who works at the exchange and sure enough there is some work going on so I thought nothing of it. 2 days of fluctuations and I raise a ticket.
Did all the usual tests with no change. Did my first speedtester under instruction and got:
Download sp.edachl.v.d during the test w,i 1894 Kbps
For your connection. th. acc.ptabl. range of speds.s 400-2000 Kbps.
Your DSL Connection Rate :2663 Kbps(DOWN-STREAM), 699 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I said at the time my profile is wrong as surely that limits what I get. The guy agreed 5 hours later I have a profile of 24mbps and download test at 11mbps!! Happy days.... so happy i did not get a record....doh.
Anyhow next am:
Download speedSachieved during the test was - 2005 Kbps
For your connection, the acceptable range of speedsSis 400-2000 Kbps
I Your DSL Connection Rate :4543 Kbps(DQWN-STREAM), 1211 lCbps(UP-STREAM
Another phone call - and my equipment is at fault - again I say it is the profile - few hours later:
7150 Kbps Max Achievable Speed
Dovnload .pe.dachleved during the test s- 3974 Kbps
For your connection, the acceptable range of sp.edss 1000-7150 Kbps
Your DSL Connection Rate :4543 Kbps(DOWN-STREAM), 1211 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
Acceptable but it drops off again, numerous phone calls - diagnostics etc - even agreed to have an engineer here and he tested line fine to the house his test adsl modem is syncing at 4500 - which is exactly what speedtester was showing the profile at the time.
So I call up again and I can not get angry with the people on the phone as they are limited to what they can do but damnit it is so frustrating. Anyhow long story long, I find out my case has been closed; so I have to start again only to find that today it looks like the line was reset this am, low and behold:
Download Speed 356 Kbps
IP Profile for your line is - 500 Kbps
As with much that is networking I am thinking a reset at the exchange probably warrants a reset at this end so I restarted my hub. The hub has synched at:
Downstream 12,164 Kbps
Upstream 1,167 Kbps
Connection time 0 days, 2:41:49
Speedtester
Download Speed 356 Kbps
Your DSL Connection Rate :12164 Kbps(DOWN-STREAM), 1167 lCbps(iJP-STREAM)
IP Profile for your line is - 500 Kbps
To whomever I have upset, I apologise, please reset my profile.
I can see some of the mods on here have got involved with the bras profiles could you please look into the case?
Can I do it officially via the forum or do I email somebody seperatly?
Any help appreciated.
Cheers
Ju

Hi,
Maybe my apology worked last night. As it looks like it has been reset again - at approx 2am:
Connection time 0 days, 8:29:56
Speedtester shows:
Download speedachieved during the test was - 7189 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :12172 Kbps(DOWN-STREAM), 1176 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.99:26.99:63.03 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Which is great just a shame it has taken 10 days, an engineers visit to my house and approx 4 hours of helpdesk phone time, and god know how many emails back and forth BT side - seems like a waste of effort if it was purely a profile issue.
Fingers crossed it stays this way, thanks again for the replies.

Stuck IP/Bras profile

I'm a BT customer. My line syncs at over 6Mbps with an IP profile of 5.5Mbps at a target noise margin of 6db which is great for a long line with 55db line attenuation registered on my Billion router. I can reliably download at over 5Mbps so I'm happy - so far so good.
My neighbour but one, (also a BT customer), asked my advice as her connection was very much worse - she was syncing on her Home Hub at 2.88Mbps down & 0.45Mbps up, with an IP profile of 2.5Mbps and a target noise margin of 15db and a similar line attenuation to me so I looked at her internal extension wiring and noticed there was a lot of it with lots of microfilters, so I fitted her an ADSL filtered front faceplate to her NTE5 master socket, removed all the microfilters and told her that the high target noise margin was probably the result of noise on the extension wiring interfering with the ADSL service and after ten days or so of a solid connection it should reduce, (the line was nice and quiet on a silent line test with no evidence of errors in the router stats). This hasn't happened - the line is still stuck at a target noise margin of c.15 dB and obviously is achieving well below its true potential, (tested at 6db target using a Billion 7800N router). She has contacted BT customer help and to cut a long story short, they don't want to know and refuse point blank to reset the IP/Bras profile to allow the line to find its new level following the faceplate replacement. All they do is quote an unrealistically low line sync speed of 600Kbps as the "guaranteed minimum" and say they can't help any further. Needless to say, her currently low download speed results in very poor performance when trying to stream video.
What on earth can a customer do in this situation? Why should she put up with a sub-standard service because BT refuse to perform what is presumably a simple remote reset operation? She can't go to another ADSL supplier as there is no local unbundling and she would be still stuck with the same BT local end and there is no fibre in the area so she is stuck with an unnecessarily inferior service in a monopoly situation.

Hello,
I am the retired neighbour but one that bobbear refers to and like him I'm a BT customer. Bob has volunteered to try and help me solve the problem of my poor broadband speed. I have been unable to get any help over the issue with BT telephone customer support despite providing all of the information requested below which Bob tells me shows a stuck target signal to noise margin which does not reduce no matter how long the router is left connected. (Rebooted yesterday, but had been running for weeks before that). The hub is connected via ethernet to the PC.
Bob has fitted an ADSL filtered faceplate to isolate the extension wiring which he says may have been the cause of the original high target S/N margin, but the margin remains stubbornly stuck, stopping my line from achieving its true potential. (Two doors away Bob achieves a line sync rate over 6Mbps and downloads at over 5Mbps with a default target S/N ratio of 6dB).
ADSL Line Status
Connection Information
Line state:   Connected
Connection time:   0 days, 13:41:22
Downstream:   2.719 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   13.9 dB / 19.0 dB
Line attenuation (Down/Up):   51.0 dB / 27.5 dB
Output power (Down/Up):   18.9 dBm / 12.4 dBm
FEC Events (Down/Up):   9734503 / 54
CRC Events (Down/Up):   6 / 7
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   20 / 5
Error Seconds (Local/Remote):   45 / 19
BT Wholesale Speed Test Results:
1. Best Effort Test: -provides background information.
   Download Speed
   1.93 Mbps
0 Mbps   2 Mbps
Max Achievable Speed
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Is it possible to get the target S/N margin reset to the normal 6dB default?
Can someone please help me with this?

2meg BRAS profile

No Phone line for 2 months 6 engineer visits £30 spent on mobile phone calls to BT help centre finally got the line working today and stuck on a 2 meg BRAS profile.
Been sat on the phone to Bt for 40 minuetes and the guy just wont listen, telling me its a fault with the line the engineer say the line tested perfectly
Any got any ideas? is there another number to call
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:00:14
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.1 dB / 20.0 dB
Line attenuation (Down/Up):
21.0 dB / 11.0 dB
Output power (Down/Up):
19.8 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0

Could you please edit your subject, and put it back to the original, as you seem to have changed it. I have corrected it in my post.
Your connection time is only 14 seconds, why is that?
You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it, even to do a speed test.
If your download speed has not increased after that time, then return to this thread for assistance.
Thank you
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BRAS profile stuck AGAIN =(

Very close to my exchange and regulary get near full 8Mbps from a very stable connection.
Looks like this weekend has seen my bRAS profile stuck AGAIN! =(
Speedtest results
Now the last time, took an age for the first line of BT tech "help" - so I thought I'd see if there was a less stressful way to get it fixed.
Any suggestions from the community?
Solved!
Go to Solution.

profile will only change if you have problems with connection and connection drops. the reason for the 3+ days connection is to ensure that line is now stable to avoid the same thing happening next again day and the automatic system should correct the profile in that timescale. normally if you drop connection and connects back at lower speed profile will drop almost immediately to correct value for current speed but when speed reverts back to 'normal' the profile on adslmax 20CN can take 3/5 days to increase.
the mods are the certain way to get profile fixed but you can try others
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Firewire Port not working, URGENT help please¡¡¡

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31/03/13 11:44:39.148 CleanMyMacHelperTool[583]: Mounted devices (
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31/03/13 11:44:39.149 CleanMyMacHelperTool[583]: Wont clean /Volumes/AlesisFirewire-3.5.3.8671 because disk image
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31/03/13 11:47:28.533 CleanMyMacHelperTool[656]: Mounted devices (
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    "/Volumes/AlesisFirewire-3.5.6.11675"
31/03/13 11:47:28.544 CleanMyMacHelperTool[656]: Mounted devices (
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31/03/13 11:49:26.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 11:52:39.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 11:57:22.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
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    "/Volumes/AlesisFirewire-3.5.6.11675"
31/03/13 11:59:09.907 CleanMyMacHelperTool[300]: Wont clean /Volumes/AlesisFirewire-3.5.6.11675 because disk image
31/03/13 12:00:47.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
31/03/13 12:00:59.000 kernel[0]: Alesis Firewire - 3.5.6.11675 (x86_64) Aug 16 2011 01:20:23
31/03/13 12:01:56.720 system_profiler[269]: SPFWR ERROR: FireWire bus may be unstable. Other FireWire devices may be present.
31/03/13 12:05:40.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 12:08:52.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 12:12:42.277 AlesisFirewire Control Panel[245]: -_continuousScroll is deprecated for NSScrollWheel. Please use -hasPreciseScrollingDeltas.
31/03/13 12:12:42.277 AlesisFirewire Control Panel[245]: -deviceDeltaX is deprecated for NSScrollWheel. Please use -scrollingDeltaX.
31/03/13 12:12:42.278 AlesisFirewire Control Panel[245]: -deviceDeltaY is deprecated for NSScrollWheel. Please use -scrollingDeltaY.
31/03/13 12:13:53.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 12:25:29.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
31/03/13 12:25:38.000 kernel[0]: Alesis Firewire - 3.5.6.11675 (x86_64) Aug 16 2011 01:20:23
31/03/13 12:28:30.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 12:28:33.906 system_profiler[273]: SPFWR ERROR: FireWire bus may be unstable. Other FireWire devices may be present.
31/03/13 12:31:41.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 12:35:16.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
31/03/13 12:35:26.000 kernel[0]: Alesis Firewire - 3.5.6.11675 (x86_64) Aug 16 2011 01:20:23
31/03/13 12:37:53.513 system_profiler[266]: SPFWR ERROR: FireWire bus may be unstable. Other FireWire devices may be present.
31/03/13 12:39:36.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
31/03/13 12:39:49.000 kernel[0]: Alesis Firewire - 3.5.6.11675 (x86_64) Aug 16 2011 01:20:23
31/03/13 12:42:55.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: 53 bus resets in last 3 minutes.
31/03/13 12:46:50.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: 68 bus resets in last 3 minutes.
31/03/13 13:01:30.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
31/03/13 13:01:41.000 kernel[0]: Alesis Firewire - 3.5.6.11675 (x86_64) Aug 16 2011 01:20:23
31/03/13 13:05:27.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: 79 bus resets in last 3 minutes.
31/03/13 13:06:31.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:09:43.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:13:31.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
31/03/13 13:13:45.006 com.apple.kextd[11]: Can't load /System/Library/Extensions/IOFireWireIP.kext - ineligible during safe boot.
31/03/13 13:13:45.008 com.apple.kextd[11]: Load com.apple.iokit.IOFireWireIP failed; removing personalities from kernel.
31/03/13 13:13:54.818 com.apple.kextd[11]: Can't load /System/Library/Extensions/AlesisFirewire.kext - ineligible during safe boot.
31/03/13 13:13:54.823 com.apple.kextd[11]: Load tc.tctechnologies.driver.AlesisFirewire failed; removing personalities from kernel.
31/03/13 13:13:56.372 com.apple.kextd[11]: Can't load /System/Library/Extensions/AlesisFirewire.kext - ineligible during safe boot.
31/03/13 13:13:56.375 com.apple.kextd[11]: Load tc.tctechnologies.driver.AlesisFirewire failed; removing personalities from kernel.
31/03/13 13:15:40.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:18:46.763 com.apple.kextd[11]: Can't load /System/Library/Extensions/IOFireWireIP.kext - ineligible during safe boot.
31/03/13 13:18:46.768 com.apple.kextd[11]: Load com.apple.iokit.IOFireWireIP failed; removing personalities from kernel.
31/03/13 13:18:46.797 com.apple.kextd[11]: Can't load /System/Library/Extensions/AlesisFirewire.kext - ineligible during safe boot.
31/03/13 13:18:46.800 com.apple.kextd[11]: Load tc.tctechnologies.driver.AlesisFirewire failed; removing personalities from kernel.
31/03/13 13:18:50.775 system_profiler[221]: SPFWR ERROR: FireWire bus may be unstable. Other FireWire devices may be present.
31/03/13 13:18:52.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:21:03.488 system_profiler[235]: SPFWR ERROR: FireWire bus may be unstable. Other FireWire devices may be present.
31/03/13 13:22:37.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:24:07.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in now active, GUID 003ee1fffe88dc6a; max speed s800.
31/03/13 13:24:19.000 kernel[0]: Alesis Firewire - 3.5.6.11675 (x86_64) Aug 16 2011 01:20:23
31/03/13 13:31:00.926 system_profiler[316]: SPFWR ERROR: FireWire bus may be unstable. Other FireWire devices may be present.
31/03/13 13:33:03.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: 134 bus resets in last 3 minutes.
31/03/13 13:35:11.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:38:24.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:41:36.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:44:48.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 13:58:13.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
31/03/13 14:01:25.000 kernel[0]: FireWire (OHCI) TI ID 823f built-in: no valid selfIDs for more than 3 minutes after bus reset.
Can somebody help, please i´d gladly appreciate it.

I have this
System Profiler[170]
SPFWR ERROR: FireWire bus may be unstable. Other FireWire devices may be present.
& this
kernel FireWire (OHCI) Lucent ID 5901 built-in: no valid selfIDs for more than 3 minutes after bus reset.
Pls, help!!

Can't Left Click in Flash Player Settings Panel - HELP PLEASE

Hi and thanks for taking the time to read this. Believe me it is a fraction of the time I have wasted trying to resolve this issue.
Basic problem is:
I am trying to stream to Ustream but since downloading AFP11 for my Windows PC when I open the Flash Player Settings panel i can't left click on anything. It is set to deny but I can't click allow, or close or any of the icons.
Right click does work.
I have followed countless instructions in other forums from other posts that have encountered the problem on Mac and older versions of AFP but as yet none of the solutions have proven succesul.
I have tried all of the following but nothing has resolved the problem.
1. Uninstall and reinstall Adobe Flash Player (although this is impossible using Google Chrome) and restart computer.
2. Unistall flash and install older version. (made no difference on Google Chrome and on IE8 had no flash whatsoever).
5. Uninstall older AFP and reinstall AFP11.
4. Uninstall Google Chrome and restart computer.
5. Uninstall QuickTime (I got this off http://www.techsupportforum.com/forums/f10/flash-player-not-working-properly-please-help-1 61552.html) and restart computer
6. Last resort use keyboard shortcuts such as tab, enter and ctrl+arrows. This either didn't highlight the panel at all or if it did I still couln't select allow, or close the panel itself so was no help either.
So now I'm back to square one.
Now here's a really bizarre thing... I am using a shared laptop computer and if I use my colleagues profile where she hasn't updated her AFP to Adobe Flash Player 11 the settings panel is responding just fine. IT'S THE SAME PC!
I know I am alone with this problem but someone out there has an answer. If you can help please let me know how to fix this problem where I can't left click in the Adobe Flash Player settings panel.and I will be eternily grateful.
many thanks
nik

OK the amount I hate myself right now is more than a fat guy's self loathing for raiding the fridge at 2am for Pizza but less than an armed robber who's accidentally shot a pregnant woman in the stomach during a shootout. but not much less.
So after I had miraculously got the Flash Player Setting Panel to work again, (after deleting QuickTime and leaving the window open for abut an hour it just started working again) I then got enticed into downloading the ustream producer software.
While downloading it informed me that it would only work with QuickTime.
Stupidly and Optimistically hoping it would remove the need to use flash player altogether I downloaded and installed both.
I then discovered to my horror that Ustream producer is not a patch on Vidbalster and that it was not capable of delivering the same level of broadcast.
I then opened the flash player settings panel on ustream and... the problem has returned!
This means I am 99% sure that QuickTime IS the cause of the problem so I have uninstalled QT off the PC. I have also uninstalled Ustream Producer.
The thing is though, now no matter how many times I restart, or uninstall and reinstall Adobe, or Google Chrome, I am once again UNABLE TO LEFT CLICK IN THE FLASH PLAYER SETTINGS PANEL. AAAARRRRRGGGGHHHH!!!!
What did I do? I fixed it and f***ing broke it again!
Now it properly will not come back to life! the problem is not solved and i urgently need help.
Why does Adobe Flash Player Settings Panel and Apple QuickTime hate each other so much that they've got to ruin my life?
Help forum PLEASE!
Regards,
nik

How to request bRAS profile reset - persistently s...

Hi,
After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1.
I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at http://speedtest.btwholesale.com/ which shows:
Download Speed 2.41
Upload 0.37
Ping Latency 50.75
I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2)
I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
Is there any way to request a bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed...
Exchange: Kirkbride LCKKB
Cabinet: 3
Thanks
Solved!
Go to Solution.

Hi davetc,
Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Macbook stuck on white screen with apple logo. help please

I have a macbook (black model) and while I was surfing on internet it is frozen. so I shut it down and restarted. When I restarted, it stuck on white screen with gray apple logo and seems like booting but nothing happens.
after that, I restarted again and put installation disc (leopard) without pressing any key and it opened normally. I backed up os with time machine but in one hour it is frozen again.
restarted again but this time it did not boot normally. so i tried booting from cd with c key, it opened installation screen. I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported.
After all, I tried to erase and install system several times, but after language section when I click agree to terms and conditions, mac freeze again.
So, I do not know what to do. Any help please?
Note: I already tried PRM and Safe Mode. (after safe mode it took me to installation screen again and nothing changed.)
Any help would be much appreciated!
Uptade: Also, opened system profiler and clicked on Serial-ATA, it seems loading but do not show any info. stucked again! help please
Message was edited by: burakbey

HI,
*"I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported."*
You need to select "MacintoshHD 10.5.8 not "disc image" in order to run Disk Utility and Verify and if necessary, Repair the disk.
That's why you are seeing this dialog.
*are unavailable to click and S.M.A.R.T status is not supported.*
Also, run the Apple Hardware Test.
http://abclocal.go.com/kgo/video?id=7011117
Carolyn

Bras profile...Help please

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