Broad band -appaling customer service - Help

I live in a rural area and have had Broadband for 5 years - albeit line speeds of 350 kb ! It is critical for my business use, my wife's small business and the childern's school studies. 10 days ago the BRoadband went down - after 2 technicial visits and innumerable conversations with the Indian Call center - yesterday I was informed from India that they were removing Broadband and could no longer supply due to line length!
I am furious! No other business I know can be a supplier for 5 years and then just say NO!
I need help to understand who in authority I can contact as nobdy seems to care! Can anybody help?
As an aside 4 other families in the village have suffered the same issue in the past 10 days and are being disconnected. This I believe is an issue of BT not caring to invest in rural areas
Timmc

I myself live quite rural and It does seem that in these areas they cut as many corners to save money as possible purely because they dont get the return they would get in the cities. BT is a business, we've just come out of a recession (I think?)...
Fact is, why would they upgrade phone lines and exchanges that server 10,000 people when they can upgrade one that serves 100,000 people, the second one gets them more money because more people sign up to more expensive packages...
You've only got to look at the Fibre rollout schedule to see that nothing is going to change... I would go to Ofcom or something about it, its rediculous that they can turn around and say they wont supply BB even though they have for the last 5 years, they're meant to be doing the opposite ie. Supplying BB to EVERYONE in Britain...

Similar Messages

Appalling Customer Service

My first post - pity it has to be a negative one. Below is an approximation (I didn't keep a copy) of a complaint I've just mailed to BT re their appalling customer service. I'd be interested to hear what other members think:
Dear Sir/Madam,
I ordered BT infinity2 on November 26th. My instillation date was supposed to be December 13th between 1-6pm. I received two texts and one email (together with several emails re the service I'd subscribed for) from BT reminding me about my instillation date. I had to take a day off work to allow the engineer access. At 3:55pm on Dec 13th I got a call from the number 08003289393. I answered but there was no response. Nobody called back and no message was left. At 4.22pm I called the number 08003289393 and heard an automated answer stating that BT had called and that if they needed to get in contact they'd call back. At approximately 5:50pm the engineer still hadn't arrived so I called BT customer service where I eventually spoke with Stephanie who told me that the engineer had overrun on his previous job and so handed my instillation back to the depot. She told me that the next available instillation date was January 7th 2013. I registered a formal complaint and received a text shortly afterwards saying that someone would call me by 8pm on Monday December 17th. This morning I received a text from BT stating "BT here. Sorry we missed your engineer visit. Your new visit is on 04/01/2013 between 1pm-6pm. Need to change? www.bt.com/ordertracking".
I feel this is appalling customer service. Why couldn't the engineer who called at 3:55pm have the basic manners and courtesy to call a second time or at least leave a message? I answered the call (and my mobile phone log proves this) but there was nothing on the other end. Why does a customer who took a day off work to be messed about by BT have to join the back of the instillation queue? It truely baggers belief.
My former internet connection was meant to run until December 19th but because of a "technical glitch" it was cut off on December 8th. My (now former) provider - Three - has apologised for this and told me that it has affected about 1,500 customers. For me it means I just need an internet connection asap.
My family and my wife's family live in Ireland. It's our baby son's first Christmas. Personal circumstances mean it's not possible to travel home for Christmas. We had ordered BT infinity so that we'd have a decent internet connection to talk with our families on skype over Christmas and particularly so that our son's two grandmothers could see him. My mother hasn't been in good health recently and she'd really like to see her grandson. I feel degraded to have to explain personal circumstances to demonstrate to BT the result of your organisation's and your engineer's appaling lack of basic courtesy to me as a human being (no mind as a customer). Words genuinely fail me to describe how disgusted I feel. Do you have any ANY respect for your customers? Do you think it's OK to just not show up, not make sure to get in contact and then just text with a new appoint time 3 weeks away?
I will tell about my experience to anybody who'll listen. I'd cancel right now but it seems BT infinity is the fastest connection in my area and it's sad (but probably true) that your competition are just as bad. It seems to be a race to the bottom in your industry. I've paid my line rental for a year in advance (almost 140 pounds) and will have to pay almost 30 pounds a month over the next 18 months for the pleasure of finding out whether you're just as bad as your competition or worse than them.
I'd like this matter to be sorted out asap and for your engineer, who didn't have the basic manners to contact me, to be made aware that his really unacceptable behaviour has a real effect - both emotional and in terms of time spent trying to sort it out.
Disrespectfully (just as BT have treated me) yours,
MY NAME
That's the gist of the message I sent. Perhaps some think I'm overreacting but it's not untrue to say that this has really inconvenienced me and caused real upset. I've never left a bill outstanding or even paid late in my life and yet customer service is beyond terrible.
One final question. Can anyone explain to me the difference between BT Infinity and Openreach? The cabinet closest to where I live has recently been covered in large BT Openreach stickers and that's why I initially signed up for BT back in November. Any info would be appreciated. I'd cancel my contract right now but the sad truth is that with the alternative provioders I'll have a slower connection and customer service will be little if any better.

Keith_Beddoe wrote:
Openreach are dealing with all service providers, BT Retail are not allowed to be given any priority.
Openreach are also dealing with a large backlog of faults due to the bad weather, and some of their Field Technicians have been moved to other regions, to help restore service to flooded communities.
There is nothing anyone can do about it.
They have some external contractors helping with Infinity installations.
I'm sorry Keith, but there is something someone can do about it - Simply keep customers informed of what's going on. If an engineer can't make an appointment, then the customer needs to be contacted and informed about the situation and a new date arranged as soon as possible. Read my original post. Is that kind of service acceptable? Are you seriously saying that "there is nothing anyone can do about it"? I hope that attitude isn't representative of BT, but I suspect after my recent experience that it is all too pervasive. I spent most of yesterday on the phone trying to get this issue sorted. When I eventually got through to the right people the manager I spoke with in the Order Management Dept. couldn't have been more helpful, was honest and explained what he could and couldn't do, took ownership and responsibility for my issue and gave me a number at which I could contact either him or one of his collagues. People like this (of which I have no doubt ther are many at BT) are a credit to the organisation and it's unfair on them that they have to deal with understandably very very frustrated and annoyed customers like me who have been totally messed about by BT's shockingly bad communications and dealings with customers. I don't have time to detail all the BS I had to put up with yesterday before finally talking with the manager in Order Mgt. who helped. Suffice to say I was given 3 (yes THREE) different installation dates (January 7th, then January 4th, then January 8th) none of which were acceptable to me and of course I've spent several hours on the phone at considerable expense to me - ringing on a mobile. It turned out my landline had been activated on December 13th (nobody told me this until I spoke with the aforementioned manager) and finally today I got a new appointment date of tomorrow between 8am-1pm. I'll believe it when it happens, but I am hopeful. All in all I'm grateful to those at BT who've been as helpful as they can be, but will not let this matter rest until I've been reimbursed for my expences and spoken with the Managing Director of Customer Services - Mr. Warren Buckley - whome I intend to inform at length about this sorry saga. I have free calls to BT now and believe me I'll be using them until I get to speak with Mr. Buckley. He's at the top of customer service and based on my experience he needs to pull his socks up. He mightent want to spend his valuable time speaking with a lowly customer like me, but he'll have to if he wants to stop my continually calling and asking to speak with him. Perhaps a conserted effort by customers like me could bring about an improvement in BT's customer service, but of course how many people will read this post... 10 at best I guess. Oh well, I'll do my bit anyway. BT need to simply get back to basics and treat people with basic respect. I (like probably 99.9% of people) am a reasonable person and if communication was as it should have been from the start there would be no issue and no drama. Incidentially, I have not yet received a reply to my original emailed complaint which was the basis of my original post despite being told that usually somebody responded within 24 hours, but certainly within 72 hours. It's now 96 hours. I'll post again tomorrow if/when my broadband is finally installed.

Re: Appaling customer service

I echo this sentiment. My activation keeps being delayed. The first time a message was left the evening before, stating it was postponed "due to exchange validation". When I called the "direct line" I spoke to someone aplologized like an an obseqious cringing Edwardian retainer, but had no idea what she was yalking about. She could not expllian what "exchange validation" meant at all, and kept repeating it over and over again. The next day, while on my way to work, I get a text from BT saying an Engineer is on the way and I must be home bewteen 8AM and 1PM. I hope off the train, call work, head home, but by late afternoon no one had turned up. I called again, and got a clone of the same benighted apologist who could not answer a single question concerning the Engineer no-show, or what the issue was causing the delay. Again, a script line was read and the individual did not comprehend the words he was speaking quite clearly. A week later, on my next appointed activiation day, the Hub is locked in the puprple-orange symbol cycle. After nearly a day, and going through all the troubleshooting steps in the Guide, I call again. I get a THIRD Epsilon that repeats everything all over again. I specifically ask the meaning of each noun he spoke, and he confesses he does not know what they mean. However, he is quite clear that my Activation Day is delayed ANOTHER 10 days as I am back of the queue again. I state that this is unacceptable, but no conversation is possible, and HE READS THE SCRIPT TO ME AGAIN! I not that the BT finance department worked blazingly fast to debit my account before any service was received. It is obvious where prioriities lie.
Utterly shambolic.

Hi Far
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: APPALLING CUSTOMER SERVICE FROM PAYPAL - COMPLAINTS TOTALLY IGNORED!!

There is no customer service at Paypal. From July 10, 2015 to Juky 13, 2015 I tried to move money from my Paypal account to my Paypal Debit MasterCard on my online Paypal site. It simply does not work. The money was sent on Thursday night, July 9, 2015. I tried to put it on my card from around 10 am till about 5:00pm on July 10. Each time I went through the process to link the two accounts I received this message: "An unknown service error occurred. On Monday, July 13, 2015, I tried again and the same thing occurred. After calling customer service about fice (5) times i finally got a person who was a native English speaker. This is only important because the technology and number of times that one is told to hold on for a moment makes trying to talk to someone that you cannot understand doubly frustrating. Whenever I did get someone on the phone I could not hear them and they could not hear me. It was like we were using a phone system from the 1920's. The volume was intermittent at best and like talking on string with cans at worst. On the last call I spoke to 2 men. The first guy talked to me for a while as we both screamed "Can you hear me? Can you hear me? What did you say?" Finally he said he was going to connect me with someone who could help, but he never came back. An automaton with a woman's voice came on the line and asked question after question but I could hardly hear her. But I held on the line. Finally a man with a foreign European accent came on the line and we played the same "I can't hear you" game for about 20 to 30 minutes. Whenever he talked, I could hear his voice, but I could not understand a word he was saying. I begged him to simply hang up and call me back so that the lines would not be hampered by so many connections. I think the many connections and data one has to enter to speak to a person is what reduced the volume. So Paypal has my money and I can't get it. And whatever I do to get my money is blocked or digitally and electronically frozen to stop me in my tracks. And all of the five to seven people that I have talked to at PayPal and PayPal Debit MasterCard are too busy to help me get my money. Public please beware of this company.

Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Appalling Customer Service, absolutely Rude and impolite !

Mods, This is a feedback from a disgruntled HP customer for a call I got from your Escalation Team. Please move this thread to appropriate location if it does not suits here. I just received a call from HP Escalation team and am very furious by the way the way HP has spoken to me. I found HP ([email protected]) very impolite and rude. This is not the way you talk to your customer. I suggest he goes through a Soft Skill training and is taught how to be courteous and helpful. I have an ongoing issue with my Pavilion G6 which is out of warranty, Iam trying to get back OS as the HDD ernt kaput. Please help me with escalation matirx procedure for Customer Service issue. Being rude to a cusotmer is absoltely unacceptable !!!!

Hi Caesar Thanks for your answer. Can you explain to me why sky staff got involved on this thread then ? http://helpforum.sky.com/t5/Archived-Discussions/Making-a-complaint-to-sky-what-to-expect-and-what-my-actual/td-p/1449027 "The sky guys on the forum are now currently trying to find a solution to getting my account cancelled. I will no doubt post on the forum if the account is finally closed." I've just called the complaints team and they told me they cannot do anything and that I have to speak to the cancellation team ? Is that a joke ? Why is there a complaints team then ?

Re: Faulty contract phone and appalling customer service

I just wanted to come on here and share my latest experience dealing with EE Network, I was previously an orange customer and had the Samsung S2 on contract from them in 2012 so when it came up for re-newal in Febuary this year I looked round and decided to stay with Orange who have now merged with EE! This was not a problem as EE offered me a good deal on the Samsung S4 so I stayed with them signing up to a 2 year contract, This was in Febuary 2014 and it is now only May 2014, 3 months and the problems i have had are rediculous!! 1st I am being charged a monthly fee for not paying direct debit even though i DID setup a direct debit with them over the phone, I phone them once a month to have this removed the next month, I then start to have problems with the Samsung which keeps freezing and then does nothing until the battery is removed and replaced and then it takes ages to come back on, although I accept this is a fault with the Samsung S4, The point is it is supplied by EE and is being paid for monthly so it is in there best interest to deliver a great service and I will now tell you the service I have received! I rang EE customer services and explained the problem and was told to take my phone into the EE shop in my local Basildon town where the EE team would be able to replace the phone after checking the problem. I got up this morning and got my little girl ready, reset my phone, removed all pictures to laptop so as to not lose any, all apps removed and headed into town. When I got there they said they cant replace phones as its policy tom send them off and this takes 14 days at least, Now I will point out at this time that the team in Basildon EE store were excellent and made every attempt to help solve the situation and the issue is with the EE Customer Service staff at the call centre who seem to find it easier to hang up than help even hanging up on the manager of the EE Store! First the manager called EE from the store and explained the situation and they said they cannot do anything even if the phone is still under warranty, sorry not what trade desription act says as phone is not fit for purpose freezing all the time. The first call centre guy, M Farqan was rude and hung up on the manager, 2nd person Jo Quinn after alot of hustling and to and throwing offered a £30 discount on the bill which the manager accepted on my behalf but also requested what theyb are going to do about the faulty phone and she said it will need sending off. The manager said that i should never have been told it would be replaced by EE as it is not there policy to replace phones after 14 days. I am now left with a 3 month old phone that does not work properly, 6 months pregnant so contact is essential when i am out the house and i am still paying for the phone contract of a phone that does not function 70% of the time. I would never have stayed with Orange via EE if this was the case as they do not look after there customer and the call centre have zero patience for sorting an issue for a customer unless they are selling you a new product I will keep trying to sort this problem in the hope EE start looking after the customers they have whilst also advertising on the TV in papers for more and for now i will NOT be reccomending them to any of my friends or family

I assumed I was still with Orange and as Orange and T-Mobile had merged together it would give me more improved signal and customer servics.. NOPE! Customer Services;Crap signal and asically do not ask for a call back, do not ask to speak to a manager, do not expect the notes on your contract account to be up to dated each time you call with a problem and if you think EE will help sort out a faulty handset whithin it's warrenty (which is our customer rights) the first thing they advise is that you claim a new handset under your insurance!! Faulty Handset;If you protest that you are not going to claim via your insurance on a "Faulty" handset your next option is to send your phone off for 14 days with a basic standard handset replacement (which non of us have used since the 1990's). The other option is to pay a deposit of £60 for a basic smart phone whilst again waiting 14 days and the £60 is returned back to you when EE receives their smart phone back.. Why on earth it takes 14 days is a question when asked a simple reasonable reason/answer is av avoided.Or you can pay £25 to fast track with no loan phone and EE keep your £25!! As soon as I can I am going back to Orange!! When I was with Orange I always had full signal, excellente customer servies including notes on my account relevant to any prior problems. I always received call backs and call backs from a manager when promised and should my handset become faulty for whatever the reason they would come out the next day and exchange it. As previously a consultant and then technician for a well known mobile network provider for many years, Brendon no reply from yourself will be read.

Customer Service Help Severely Needed!

I have a huge, ongoing issue with customer service.... I've literally spent precious hours of my life on the phone and unfortunately, it's getting to be a weekly occurrence. I'm posting here with the hopes that this is another venue for me to be heard on and FINALLY get something resolved.
My nightmare started when I bought a tablet through Verizon Edge on 12/18 or there about (judging off my Verizon bill; I had no CLUE I would need to be keeping such close track of everything that has happened) for a Christmas present. I literally had it for less than a week, I did NOT open the tablet's box and decided to return it. I called customer service. Told them I wanted to return it, but there was no return label in the box. They said, I can return it, no problem and they are putting the label in the mail. So, a little over a week later (holidays, I guess) on 12/27, I received the label and mailed it the following day. Verizon received the package on 1/2.
On my 1/9 bill, I was charged $599.99, a Verizon Edge Buyout Charge. So, now I have no tablet and a whopping $600 charge on my bill. I called customer service right away, expecting it was just an oversight and they said they would take care of it.
On to February, same story. Spent another hour on the phone and they said they would fix it.
I've had various explanations over the weeks and months, and various excuses. Still no resolution though. I've had my account shut off twice for non-payment. I pay my bill down to $599.99 every month. I will NOT be paying that charge. Every time I call in, they say that financial is fine because there is an open ticket. The first time it was shut off, I received a text saying if I didn't pay, I would be shut off. So, I called in. It was a Friday. They said they took care of it. Guess what? Saturday morning, bright and early, I discovered it was shut off and spent another hour on the phone getting things fixed. Oh, and don't forget I had to call back again after the billing cycle came out to have the reconnect fees refunded. Then it happened all over again about two weeks after that.
I've had some wonderful customer service reps, who really felt sorry for me, BUT none have been able to get it fixed for me. Can someone out there end this nightmare for me?!?

Did you follow Verizon Wireless Customer Support or did you follow AyaniB_VZW?
The first one is a generic unmonitored userid which Verizon reps log in to post as reps. Any follow request sent there will sit unanswered for all time.
Be sure to send the follow request to the latter userid.
And yes, you are correct. The worry free guarantee WAS extended for purchases made from Black Friday thru Xmas to January 15, I believe. I don't understand how a Verizon rep could possibly be unaware of this.

Any customer service help for HP Photo Creations?

I need to correct or cancel a photo order.

Hi RPM.
Our customer service contact email is [email protected] Once you submit an order it goes directly to our manufacturers for production, so it's usually not possible to change, but we'll do our best. It depends where the order is in the production process.
Please customer service them your order number if you have it. We can also look up your order if you provide your first and last name or the email address you used when purchasing.
For more support options, click the "?" button in the program.
Thanks for using HP Photo Creations,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts

Slow Infinity speeds and appalling customer servic...

Our Infinity connection has been up and running for 6 - 8 weeks and has worked flawlessly at 39 down and 8 up continuously.
In the last 9 days the speed has dropped to anything from 1 - 7 down and 6 - 8 up
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2917 Kbps
0 Kbps
30123 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2917 Kbps
For your connection, the acceptable range of speedsis 12000-30123 Kbps .
Additional Information:
IP Profile for your line is -30123 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6007 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6007 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
I logged this with BT technical support on the 16th August and so far have received no callbacks when promised (current count of nonexistant callbacks is 8 ) and zero updates as to the possible cause of the fault or any plan to resolve it. I've been told that it is with the Networks, Investigation, Management and Wholesale teams but noone will actually tell me whats going on.
I'm posting this here and will contact one of the mods to see if theres anything they can do to help. Although if i'm honest I think I may be finished as a BT customer and will pay my way out of the contract and go elsewhere despite being 2 months into an 18 month contract.
Shocking service, amazing product (when it's working)

I would give the Mods time to resolve the problem, meanwhile have a look (link removed) for your legal rights which would mean you would not have to pay to get out of your contract.
Sorry the link is incorrect. I'll get back with the correct one.
Use this

Appalling customer service. Problem with Infinity ...

Placed order for upgrade from Bt Broadband to Infinity 1 on Tuesday 19th March. Was given installation date of Tuesday 26th March (Today). All started well when engineer arrived at 9am. He had already done the necessarys in the cabinet up the road so fitted the new master socket and connected the new modem to my existing BT Home Hub 3 (installed last march and been working OK ever since). Well all the lights on the modem came on OK but the hub would not connect to the internet, the 'B' was orange. Nothing he did would make it work. He went away after 2 hours, most of wich he had been on the phone to BT trying to sort out the problem to no avail. He came back a little later and sid that he needed to reconnect my old copper connection as another department needed to come out to sort it out. The impression I got was that they would be back later today or maybe tomorrow. How wrong could I be. Despite my landline being registered as my preferred contact number I later received a text message saying BT had tried to call me to tell me that my new installation date is Thursday 11th April!!!!! That's over 2 weeks away. I was fuming at this delay and not even being consulted as to whether this was convenient.
I phoned the 'helpline' number (laughably misnamed) and after going through the usual Indian call centre finally got through to a guy in UK who said that he could offer me a better date of next Tuesday, 2/4/13. Obviously I was still unhappy with this offer since as far as I was concerned they hadn't finished what they started today so my existing installation was still outstanding. Wrong again - BT has closed todays installation (how can they do that when they haven't finish????) and I have to wait for the next available date for a NEW installation.
Well, after a prolonged discussion and much banging of head against a brick wall I had no option but to accept the next tuesday date.
Why should I have to wait another week? I would expect them to prioritise my installation and sort out the problem ASAP not just push me to the back of the queue. I feel that now they have my money they don't care that I don't have what I ordered when I expected it and what can I do - NOTHING.
My thoughts are that there could be a problem with the fibre socket on my hub but as the engineer doesn't supply the hubs he couldn't try another to eliminate this. If I have to wait a week only to get someone turn up with a new hub, try it and it works, I will be absolutely livid. That could/should be done NOW.

Well thought I'd give you an update on my Infinity installation.
Quinn engineer arrived this morning about 10:30.
He had no knowledge of the previous aborted attempt to install Infinity last Tuesday. I had to fill him in on the story and the problems as I understood them.
He disappeared off to the cabinet to reconnect the fibre.
He returned. Connected everything up. Home Hub still showing orange light.
Looks like the fibre socket on your Home Hub may be faulty he says. Goes out to van, comes back with new Home Hub. Connects it and hey presto all is working wonderfully.
He left less than 30 mins after he arrived.
Of course I am delighted to finally be connected to Infinity but I am outraged that it was so simple to put right. I even suggested to the original engineer last week that it could be the hub faulty but he didn't carry a spare one to test it. He was going to try to get a spare hub but was told by someone at BT not to as it was unlikely to be the problem.
So I have had to wait a week for someone to fit a new hub when it could have easily been done last week.
My questions are:
1 - Why don't your engineers carry a spare home hub?
2 - Why was the original installation appointment closed when the job was not completed?
3 - Why did I have to have a new appointment (originally 16 days after original date), effectively putting my unfinished installation to the back of the queue when a 30 min visit the same day or the following day would have sorted it out?
4 - Why was the first engineer not allowed to get a replacement hub to see if that would help?
5 - Why when today's engineer arrived did he have no prior knowledge of the 'problem'?
6 - Why is the online order checker not updated? It has shown my 'new' appointment as Thursday 11th April right up to today. Wrong information is worse that no information.
I'm sure you can understand that I am far from impressed with the utter shambles that BT has created over this installation and think, at the very least, they should consider refunding my installation charge as a gesture of goodwill.
As I feel at the moment I am very unlikely to recommend any of my friends and family to commit themselves to a contract with BT.

Customer Service Help!

Why is my payment taking so long? I am sitting waiting for word. I used a Canadian VISA gift card. I'm from Canada. Do the taxes still count on my CC mebership payment?

http://www.apple.com/contact/
For iTunes Music Store help, click on "help" in iTunes.

Verizon Customer Service HELP

I have been trying all day to get ahold of someone...ANYONE thru Verizon support and can not reach them I just keep getting a busy signal. I've called *611 from my phone and the 800 266-1445 and both stay busy. I need to reach the financial support about my bill before they shut it off. Any suggestions or advice. Im in Rockwall, TX. Thank you

i have 800 922 0204 listed as a verizon assistance number of some sort...not sure for what though...

IPad 3g will not connect for 18 hrs --no customer service help

AT&T has no support it seems for the iPad. I can't find any phone numbers and am getting no reply on their support forum. Any ideas?

Try this from another 6/21 discussion:
I was equally frustrated. And there is no excuse for it to have happened. But, They are trying to make it right. It appears that they have set aside a team of reps, just for this problem. Their call volume is VERY HIGH, so patience is necessary. Call 866-640-5125 and wait. It will be worth it for the unlimited data option you deserve.

HT4910 Good Day. Please help me get an icloud customer service email address. I have forgotten my password and Apple ID. My iphone needs that password i order to function. It all started after updating my software to Ios7.

Good Day
Can anyone help me get icloud customer service help email address? I need to contact them to help me reset my password.
I cant use my iPhone since upgrading to Ios7
Thank you in advance
Moagi.(RSA)
<E-mail Edited by Host>

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. No-one is goingto email you.
Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

Help Me Customer Service - I Need A Refrigerator Delivered

Best Buy is always my Go-To store, so I'm very surprised by the run-around I'm receiving. I purchased an open-box LG Refrigerator - Model LFXS29766S on 4 Dec 2014 at (Best Buy #1459). At that time, we scheduled delivery for 10 Dec 2014. As promised by the very professional salesman, on 9 Dec, I received verification of delivery between 9:00 and 10:00 am on 10 Dec.
I took a day off today and at 9:00 am the warehouse manager in San Marcos, Texas (75 miles away) called and said the refrigerator never made it to the warehouse for delivery. The person stated he would call the store at 10:00 am when they opened and have the manager contact me with information.
At 10:40 am I called the San Pedro store since I had not received a call. I was told the Appliance Manager, Anna {removed per forum guidelines}, was not in, but the senior sales rep Carlos would look into it and call me right back.
Since I did not receive the call by 1:10 pm, I again called my Best Buy and asked to speak with a manager. The person I received stated the issue was being discussed at the Dallas warehouse, but he did not know what the issue was. I asked if the refrigerator was in the store and was told it was not. They said the Dallas office will call me soon. It is currently 2:15 pm.
Please Customer Service help me resolve this issue and reassure me this is only a fluke and not the new norm. I've sold my current refrigerator and it's leaving my house this evening. I'm relying on my new refrigerator today. My time off is valuable and very difficult to coordinate within my office.
A call is welcomed! Joe {removed per forum guidelines}

Hi badilloja,
It is frustrating to hear that this refrigerator delivery didn’t go off without a problem, but I was glad to read this is now taken care of for you. Thanks for the update, and for remaining a customer of ours.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Broad band -appaling customer service - Help

Similar Messages

Maybe you are looking for