Customer Service Help Severely Needed!

I have a huge, ongoing issue with customer service.... I've literally spent precious hours of my life on the phone and unfortunately, it's getting to be a weekly occurrence.  I'm posting here with the hopes that this is another venue for me to be heard on and FINALLY get something resolved.
My nightmare started when I bought a tablet through Verizon Edge on 12/18 or there about (judging off my Verizon bill; I had no CLUE I would need to be keeping such close track of everything that has happened) for a Christmas present. I literally had it for less than a week, I did NOT open the tablet's box and decided to return it.  I called customer service.  Told them I wanted to return it, but there was no return label in the box.  They said, I can return it, no problem and they are putting the label in the mail.  So, a little over a week later (holidays, I guess) on 12/27, I received the label and mailed it the following day.  Verizon received the package on 1/2.
On my 1/9 bill, I was charged $599.99, a Verizon Edge Buyout Charge. So, now I have no tablet and a whopping $600 charge on my bill.  I called customer service right away, expecting it was just an oversight and they said they would take care of it.
On to February, same story.  Spent another hour on the phone and they said they would fix it.
I've had various explanations over the weeks and months, and various excuses.  Still no resolution though.  I've had my account shut off twice for non-payment.  I pay my bill down to $599.99 every month.  I will NOT be paying that charge.  Every time I call in, they say that financial is fine because there is an open ticket.  The first time it was shut off, I received a text saying if I didn't pay, I would be shut off.  So, I called in.  It was a Friday.  They said they took care of it.  Guess what?  Saturday morning, bright and early, I discovered it was shut off and spent another hour on the phone getting things fixed.  Oh, and don't forget I had to call back again after the billing cycle came out to have the reconnect fees refunded. Then it happened all over again about two weeks after that.
I've had some wonderful customer service reps, who really felt sorry for me, BUT none have been able to get it fixed for me.  Can someone out there end this nightmare for me?!?

Did you follow Verizon Wireless Customer Support or did you follow AyaniB_VZW?
The first one is a generic unmonitored userid which Verizon reps log in to post as reps. Any follow request sent there will sit unanswered for all time.
Be sure to send the follow request to the latter userid.
And yes, you are correct. The worry free guarantee WAS extended for purchases made from Black Friday thru Xmas to January 15, I believe. I don't understand how a Verizon rep could possibly be unaware of this.

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