Broadband disappeared

I moved into a new house on Tuesday and was thrilled that the BT line + broadband was working on the day we requested. The next day we got a text saying the line was all set up - very shortly after everything stopped working! Spent hours on my mobile to customer services (a very poor line on their part with lots of crackling) did all the tests to diagnose a fault in the line at the exchange.
Today I get a text saying it has been fixed - but return home to find still no broadband. Our computers are picking up the router wireless.
I'm worried sick as I have to work a lot of hours at home to juggle childcare of my disabled little girl, I work as an online tutor so no Internet is a disaster. I have no idea how I will manage to work and there is no BT hotspot here.
Any advice how to get this seen to as quickly as possible? Ideally not by spending hours on the phone to the call centre. Does this sound like it could be a problem with the move rather than the line?

Hi tangawizi,
I am terribly sorry that you have lost your connection. I am sure this is very important to you and I am sorry if we have left you in an awkward position. I'll be happy to have a closer look and find out what happened and make sure we get your services back up and going asap.
We'll stay in touch with you every step of the way so you know what's happening.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Broadband disappearing after a landline call

Telephone line is noisy and broadband disappears after a call. This lose lasts around a couple of minutes. \this fault was cleared yesterday but has come back. Anyone else had this fault?

Probably a HR (high resistance) fault which did not show itself when the fault was investigated.
Openreach need to do a full "Quality Check" on your circuit, and hopefully locate the problem. Usually all connections would be re-made.
You will have to re-report your phone line as noisy.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Urgent Advice Needed Re Slow BB Speeds & Intermitt...

I'm in urgent need of advice please re my intermittent broadband problems
For the past week now I've been getting very slow speeds and occasionally the broadband disappears altogether. When it disappears, my phone line goes out too, so I'm convinced it's a problem with the BT line.
When I first contacted BT they did a line test and confirmed there was a problem with the line. After an hour and a half on the phone to them (on another phone line), both phone and broadband started working again - intermittently. BT now say that the problem is with my internal wiring. I'm getting increasingly frustrated, especially with the BT call centre getting me to repeat the same checklist tests, router resets, etc. As an ex-telecoms project manager I'm not entirely a novice user, and desperately want to get this resolved but don't know how to break through the BT call centre barrier.
My NETGear Wireless-N stats show the following:
ADSL Link
Downstream
Upstream
Connection Speed
896 kbps
96 kbps
Line Attenuation
53.0 db
31.5 db
Noise Margin
10.6 db
7.0 db
The speed also looks somewhat lower than the line speeds I should be getting (table below is from BTs ADSL Checker):
ADSL Max
Up to 5
3.5 to 7.5
Available
Fixed Rate
2
Available
Can anyone offer any suggestions at all please?
Many thanks in advance,
Erika
Solved!
Go to Solution.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Phone number limbo

Hi ,
I have been with bt for just over a month now . My bt account online is saying I haven't made any calls and is showing a new number, this number isn't working .my old number is working but I have no caller id etc.
Bt recently sent out an engineer to see what was going wrong and he reckoned we were still connected to Sky! The bt call centre said we weren't connected to Sky and everything would by working by Sunday 1st. This hasn't happened and I am loathe to contact the poor foreign call centre again. I did ask them to let me keep the new number instead of changing over as originally planned but there has been no sign of anything actually working correctly. When I log in to my old sky account it says their service was cancelled on January 25th ! So it appears I am making and receiving calls on a line that doesn't exist.
My broadband is fine(although when the bt engineer switched the line over to the new number the broadband disappeared, so we got him to change the line back hoping a call to bt would solve the
problem)
I moved to bt because the price was similar to Sky but the broadband a lot quicker and the bt router has been great compared to sky's poor offering but this phone line issue is starting to grate....
Solved!
Go to Solution.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Please Help Me Solve This Mystery

I have a desktop PC hard wired to my BT router and a laptop that connects wirelessly. Yesterday I noticed that the laptop was ok but when I switched my PC on I lost my broadband connection. After speaking to a BT engineer and swapping and relocating routers all around my house something really strange happened. I had no peripherals connected to my PC and disconnected my BT router. Again I had full broadband on the laptop until I switched on my PC which was totally 'stand alone' and again my broadband disappeared. BT have said I need to get in touch with my PC seller as something is affecting my connection when it is simply switched on. It has been operating fine for over a year and has Windows Vista 64 bit loaded. Can anyone think of any settings / software or other on a PC (with no wireless capabilities) that can cause BT broadband to go down simply by switching it on ???
Please help...it's driving me mad !
Thanks.

Thanks for the replies..the problem now seems to have sorted itself and I have had no problems for the past 12 hours. Tell you the full story...I was on option One Broadband with a max download of 10 Gb. Four months ago I had an extra £17 on my bill. I had cancelled my Sky subscription and had been watching football via streaming on my PC (totally unaware that this constituted downloading...Doh !). I upgraded to option 2 which gave me a max of 20Gb. A few days after I couldn't watch anything...my IP profile had been reduced to 137Kbps. BT advised me that it might be my netgear router and sent me one of theirs. Following a week of ongoing phone calls (and an engineers visit) they concluded there was nothing wrong with my equipment or my distance from the exchange (I can throw a stone onto it's roof from where I live...and I must admit I have been tempted to do so). Suddenly my profile rose to 3000 but the BT consultant said he would get me up to 6000. Over two months they have been contacting me every three days asking me what my speed was. It has wavered between an all time low of 2500 to a staggerring 6500 which lasted just one day. They then sent another engineer who examined my line and equipment and said there was no problem. I asked him would an accelerator help and he said "I don't know anything about computers mate..I just test the telephone lines". Last weekend they informed me that my exchange would be upgrading their equipment and I would see a massive change very soon. I did. Switched my computer on and lost all signals. The sad thing with BT is that my indian contact told me NOT to phone them because if someone else answered the call they would then take over my case !. I duly complied regarding my speed problem but when I lost my broadband I had to call and subsequently the guy I have been talking to for two months has now been replaced by a lady who is 'consulting my history notes' which must now be up to Volume 3. After now resiting and replacing routers and trying various power points around the house they concluded my PC was the problem and have marked me as 'case resolved'. I have decided the best plan of action is as follows :
1 Never contact BT Broadband unless absolutely necessary i.e. matter of life or death
2 Open a bottle of very expensive Merlot
3 Drink it
I am about to embark on stage 2. Thank you all for your suggestions, very much appreciated. Now where's that corkscrew ?

"Test Error" - "raise the issue with your service ...

Help!
I have had performance problems on my broadband for quite a while but not been able to progress. The usual number based test from BT says we should get between 4 and 7 mbps. In reality we struggle to get 2 mbps, frequently lanquishing at 1.5 mbps.
I have been onto http://speedtester.bt.com/ to get analysis on the line (previously having had problems with our profile) but whenever I try to run a test (over several weeks) I now always get the reply:
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Following up on this with the Indian call centre was an exercise in futility, they just couldn't understand what I was talking about and just wanted to follow the usual script for speed problems. The last time I tried they said they'd found an error at the exchange which they would fix shortly. The result of the "fix" was that our phone and broadband disappeared for 4 days and resolving this came with the usual threat of charging us £99 is the problem wasn't BTs fault. The fault was fixed without any explanation but subsequently I've been reluctant to follow up the problem through this route.
I don't know how to go about getting someone to fix the problem without being able to run the speed tests that BT will accept.
I would greatly appreciate some assistance from this usually very helpful group.
Thanks,
Andrew
Solved!
Go to Solution.

John,
Thank you for answering.
The details from my ASDL statistics are below. I cannot provide a BT Speedtester result - this is one of the problems I was raising. I have done a quiet line test and there is no noise. I don't have an internal master socket; I have an external grey box from which a number of wires run to various sockets.
Thanks,
Andrew
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 16:42:25
Downstream:
4.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.6 dB / 20.0 dB
Line attenuation (Down/Up):
44.0 dB / 25.0 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
4667988 / 202
CRC Events (Down/Up):
4713 / 192
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
86618 / 162
Error Seconds (Local/Remote):
33661 / 5662

Disappearing broadband

Recently I have noticed that our broadband latency has become increasing worse. I play both World of Warcraft and Heroes of Newerth. We have never had an issue before.
However, I cannot ring up to find any information as there is currently no broadband on our account. Not sure why. We have never cancelled it.
BT have confirmed there is a broadband connection on our line, but no record of it.
PLEASE HELP.
I have had a similar issue before, due to a temporary number we used to have when we first switched. Not sure if that's related.

Djynx wrote:
Recently I have noticed that our broadband latency has become increasing worse. I play both World of Warcraft and Heroes of Newerth. We have never had an issue before.
However, I cannot ring up to find any information as there is currently no broadband on our account. Not sure why. We have never cancelled it.
BT have confirmed there is a broadband connection on our line, but no record of it.
PLEASE HELP.
I have had a similar issue before, due to a temporary number we used to have when we first switched. Not sure if that's related.
Sorry Djynx, it doesn't help with your problem, but I bet there is a record of your broadband when it comes to billing time
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Huawei e160G on mac os x 10.5.4, cd icon disappeared, mobile_connect crash

Hi all,
First time i connected this modem, a cd icon appeared on desktop which contained a pdf guide and 3 broadband.app. Clicking on this app I was able to launch the Three broadband application which showed the internet speed and data usage with other settings.
I was trying to register on My3 and was unable to receive the SMS to finish registration. So I downloaded the SMS utility(Mobile_connect) and Three broadband utility for Mac OS.
After installing both these utilities, the problems began.
1. The initial cd icon has stopped appearing! I need that back somehow. I guess that I've installed the drivers for this modem so that cd icon has disappeared.
2. The SMS utility doesn't work. Just keeps crashing. I'd add the report at the bottom of this topic.
3. I disconnect from internet and try to use the BB utility. Even the BB utility doesn't work and gives an error, saying " error unformatted text in ATI operation",
model-searching...
network- unknown
model- unknown
How can go back to how the system was earlier, what all files should I delete? I just want that CD icon back with the normal view.
modem: huawei e160g
Process: HuaweiApp [4408]
Path: /Applications/MobileConnect.app/Contents/MacOS/HuaweiApp
Identifier: HuaweiApp
Version: ??? (???)
Code Type: PPC (Translated)
Parent Process: launchd [156]
Date/Time: 2008-09-01 11:12:10.013 +1000
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000028
Crashed Thread: 0
Thread 0 Crashed:
0 translate 0xb80bcd58 0xb8000000 + 773464
1 translate 0xb80b7007 0xb8000000 + 749575
2 translate 0xb80d49c0 0xb8000000 + 870848
3 translate 0xb813ce79 spinlockwrapper + 1981
Thread 1:
0 ??? 0x800bc4a6 0 + 2148254886
1 ??? 0x800c3c9c 0 + 2148285596
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed6f5 0 + 2148456181
4 ??? 0x800ed5b2 0 + 2148455858
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000028 ebx: 0xb80bcd30 ecx: 0x00000000 edx: 0x00000003
edi: 0x00000028 esi: 0x803042f0 ebp: 0xb7fffa08 esp: 0xb7fff9d0
ss: 0x0000001f efl: 0x00010206 eip: 0xb80bcd58 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000028
Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
Translated Code Information:
Rosetta Version: 21.03
Args: /Applications/MobileConnect.app/Contents/MacOS/HuaweiApp -psn0655520
Exception: EXCBADACCESS (0x0001)
Thread 0: Crashed (0xb7fff9d0, 0xb80bcd58)
0x00000000: /Applications/MobileConnect.app/Contents/MacOS/HuaweiApp : + 0
0x93825554: /usr/lib/libSystem.B.dylib : _fseek + 120
0x0000e5ac: /Applications/MobileConnect.app/Contents/MacOS/HuaweiApp : _Log + 184
0x0000907c: /Applications/MobileConnect.app/Contents/MacOS/HuaweiApp : _main + 80
0x00008448: /Applications/MobileConnect.app/Contents/MacOS/HuaweiApp : __start + 392
0x8fc01048: /usr/lib/dyld : _dyldstart + 60
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9382326c ctr: 0x9382325c
r00: 0x93825554 r01: 0xbfffed10 r02: 0xa07454ec r03: 0x00000000 r04: 0x00000000 r05: 0x00000000 r06: 0x00000000 r07: 0x00000001 r08: 0x00000001 r09: 0x00000888 r10: 0x0000003f r11: 0xa0748b10 r12: 0x9382325c r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000001 r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000 r28: 0x00000000 r29: 0x00000000 r30: 0x00000000 r31: 0x9382326c
sys config:
Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.4.3.1
Bluetooth: Version 2.1.0f17, 2 service, 1 devices, 2 incoming serial ports
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: Optical USB Mouse, Logitech, low_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
thank you

The way I use my huwaii modem which is an earlier model to the one you have is not to use any of the bundled apps that came from my provider I found them to be buggy.
All I needed to do was install the driver then use the macs built in internet connect in the network preferences.

My post disappeared! Down for over a week!

Wow! my whole post disappeared. Am I talking about a sore subject?
Been down for over a week. My issue is that because I am using a usb modem as my internet connection with considerable infrastructure to make it work, support always says its my problem. I always remove my modem from my router and place it in a netbook to prove I have no 'unusual' setup to support. This time I had to actually drive to the tower to prove I wasn't having a reception problem. Something was finally changed while troubleshooting from car (tech's words not mine) and I'm working again.
To VZW's credit, minutes ago I had a tech call me back and tell me there is a local tower problem. My faith in good business has been salved.
However I'm really confused. All week I was told there were problems, then they were fixed, looked like my device, tech today said he made a change (local to me), another tech says there are problems. Do you guys not have a running log/ticketing system? I've been in IT for 30 years, most places do...

<Your post disappeared because someone reported it to the moderation team asking that it be moved to the Broadband & Netbook for more exposure after you clarified you were using a USB modem. Post went to a queue to wait for a moderator to respond. Post Finding Verizon's help very frustrating has since been moved. This post will now be locked.>

Re: Slow broadband every night 10pm-Midnight

I am experiencing very slow broadband every night from 10pm. I searched the forum and saw this post and notied it was marked as 'solved' Can you tell me what the problem is here and how to solve it? I
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364
t is not clear to me what to do from the contents of this thread. Thanks.
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364

A "lay" explanation is this.
As IMJ has stated, at night the noise margin is dropping to a level whereby it becomes difficult for the DSL to bitload the data into the ADSL spectrum without undue error correction and bitswapping, and often increased error rate.
This situation tends to throttle down throughput .... and if it got worse, which clearly it isn't doing, it's just staying at a poor level .... the modem would drop the connection, and renegotiate .... and come back with target margin, at which juncture it would bitload and throughput would return to normal.
So what IMJ is saying is ... if it doesn;t drop and continues to hobble along .... force a drop, or reset it, and it will come back as if it had dropped by the modem forcing a drop.
In the end DLM will hopefully get hold of the situation and set the line parameters in a fashion which will sustain a connection and bitload properly 24 hours a day .... but sometimes it needs help, and especially if it didn't linetrain properly.
If it continues manual intervention is useful to set the noise margin accordingly until the line has re-trained.
Resetting the hub or modem is not a good idea with DSL, however in this instance if an automatic cure is not forthcoming, it is the ONLY time I would advocate a router reset, especially at night, when margin is depleted.

Experience as new BT broadband customer

Some feedback on my BT broadband experience
Previous customer of BE broadband very happy with them except speed and no likelihood of them doing LLU on FTTC
After receiving a letter I ordered Infinity 2, the sign up process worked fine, promising 80 down and 20 up on a line testOnce I got a BT login I turned BT FON OFF, not wanting to be broadcasting my presence on wifi
Openreach (aka BT despite them telling you otherwise) turned up on time despite heavy rain, installed the service which worked immediately.
75Mb downstream 17Mb upstream immediately, 5ms ping - excellent!
Then this morning using wireless sniffer found that 2 new wireless AP's had appeared BT Openzone-H and BT fon. Tried to turn them off - failed. Logged in to BT found FON had been switched back on WITHOUT my permission. Switched it off again.
Found out couldn't disable in router. Then tried turning wireless off completely. Blue light went off (manual says that means wireless is off) but those AP's were still enabled - ie the home hub and manual are lying. Reckoned I would be sending a rather long letter to BT's MD and using tin foil to make an adhoc faraday cage to damp the wireless signals. Three hours later the BT AP's disappeared. Looks like I get no free minutes on BT openzone unless I enable FON - not what I signed up for.
Found out port 161 open (to the public internet not just BT techs), not happy about this. Clearly used to take control of the home hub and to switch FON on and off, God knows what else they can do with it . And an internet link capable of 80/20 and an insecure router taken over could be used to launch effective DDOS attacks etc. without the user knowing.
Completely understand that BT have to cater for people like the gormless students in their advertisement but I feel I've been missold. Now don't trust the home hub or BT at all. On the bright side now have a good legal defence against anything nasty appearing on my computer - I can just blame BT techs.
Posting here as a cautionary message for anyone who wants to know the lowdown - BT Infinity high speed but nasty. Next stage for me is to get the Draytek 2950 VDSL modem / router or similar to restore my control over my systems.

Hi All, just wanna have my rant about my BT experience.. having now been a customer for 6 months i still find it amazing that i stiil have glitches.. first of all.. having had the home hub installed for only a week it broke, ????? after numerous calls about this to the international customer services call centre ( how hard is that to talk and explain to these people ffs ) i finally got a replacement ( 2 weeks later i might add despite numerous different people promising it will be here within 2 working days )
after being without BB for that time was i still being billed?? i dont know because as yet i still cant view my online billing despite following the activation instructions on the e mail they sent on installation.
oh and while im at it did i also want the internet security package at the time of signing up for BT.. well of course I did...but alas and yet again after following all the instructions absolutely nothing ????
I would run the PC health check and there it is telling me my PC isnt protected???? again im i be billed for this ??? free for the first 3 months it says??? Norton now installed
so my rant is over.. all i can say is ROLL ON CONTRACT END

HT204291 Apple tv disappears using new iPad

I am watching a program on TV using AirPlay AppleTv with mirroring on. Suddenly the program disappears.
1. On the iPad, Airplay Apple TV mirroring has switched itself off.
2. Even when I put it back on again, it goes off again shortly afterwards. Also the mirroring doesn't come back on to the tv screen.
Any ideas? I wondered if it might be something to do with poor broadband connections? I have just got both the iPad and the Apple tv so I'm not all that knowledgeable.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

Ongoing Broadband Issue - Any help would be much a...

Hi,
I have had an ongoing issue with broadband speed for the last few months. I have spent hours on the phone to BT but I am still not getting anywhere. Everytime I report a slow speed (as in IP Profile of 135 and download speed of ~ 80mbps) I am assured by the technical team that they will resolve it once and for all, but everytime I am told they have reset things, changed the channel etc and I have to wait anything from 48hrs to 15 days. The speed will then improve for a bit before going back down again. I have had an engineer out who has found no issues but did replace the front of the main socket with a new one with a built in filter.
I only have the one main socket in the house and I have the bt home hub plugged in and my main phone plugged in to it.
Other things I have noticed are that there is a constant fuzzy noise on the phone line (although this disappeared instantly when I had to switch off the hub for one of the tests BT did). Often when using the phone I can hear a dial up noise in the background. And finally I have also noticed that if I'm online and then use the phone, I will very often lose my internet connection. When I hang up the internet connection is restored.
All of this seems to suggest a filter problem maybe? But I have tried 3 different microfilters and the new built in filter and the problem has been ongoing throughout.
I have tried to explain all of this to the offshore technical team, but instead of listening, they just tell me that they can fix my speed issue and I should rest assured that it will not occur again. I have supposedly spoken to managers and supervisors who will personally deal with it, and have even been promised a line upgrade and a 34M connection which was supposed to be active yesterday with a call last night to check but still nothing and no call (again).
Does anyone have any ideas as to how I can progress this? I have had the connection 7 months so am still under contract so I am stuck with BT for the next 5 months at least. I am just not sure what to try next.
Many thanks
Lisa

ok no problems can you please do the following things they will help in sorting out your problems
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
And post the full results from http://speedtester.bt.com/
can you also do the bt quiet line test dial 17070 select option 2 you should hear no noise post back those results as well and will then be able to advise further
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Calendars to List for more than 12 months? With advanced selection the Listing will go back farther than 12 months but will then disappear!

How do you get Ical to List for more than 12 months on your Ipad? I have used Advanced settings which accomplish this but the Listing disappear overnight!

Hi Kaorin
I was charged £75 last month for broadband, calls, and TV - we have unlimited so cannot be charged any extra, and have never used the phone.
It's shocking - we too were 'enticed' by a discount, which really didn't mean anything...
Hope you get the issue's sorted. Feel free to post on my forum post in my signature.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

Broadband being limited

Hi Guys, can anyone work some magic with these numbers if possible please? Our line should deliver between 3-7MB/s
Current Download speed is 0.49MB/s on BTwholesale site, with Upload 0.35MB
Line state:
Connected
Connection time:
0 days, 04:07:40
Downstream:
3.438 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.9 dB / 24.0 dB
Line attenuation (Down/Up):
46.2 dB / 27.0 dB
Output power (Down/Up):
19.8 dBm / 12.2 dBm
FEC Events (Down/Up):
503875 / 146
CRC Events (Down/Up):
1554 / 118
We're about 1.5 mls from the exchange in a straight line, and rough guess around 100mtr's from the cabinet. Line runs off a pole to our roof, where there's a junction box outside, enters the loft with 1mtr of flat cable, then junction box to 10mtrs of Cat5 twisted pair to the master socket - Not BT socket but is a MASTER. cables loop in/out terminals 3-5 (ring wire removed) the loop out then feeds a second socket around 8mtrs away. Router achieves same speeds etc at both points.
History: Broadband has always seemed to offer a speed of around 2.6MB/s as best when tested on the Intel speed test in the past, worst is possibly around 2.2MB/s. We're currently having fibre installed in our village, our cabinet is yet to be fitted.
About 15 days ago the phone line had sound like a scrunching crisp packet, and also steady static noise. BT were called who sent an openreach tech out around 3 days later. He identified and fixed a line break around 60m from the property, but also mentioned it might be an intermittent fault as the ringtone disappeared during his visit? however mentioned he was unable to check the pole, external roof and loft connections given the access.
He did also discover that the static noise on the line was only present with the router: Home hub 3 connected - you could also hear the odd noise the router makes down the phone when initializing. He tried a different filter and also the cable between the router and filter was changed, both making no difference he advised that we should report the router to BT. He left with the line being clear (with the router not connected), however mentioned he was unable to check the pole or the roof connections given the access.
So.. Phone line clear for voice calls, but broad band speed was: line speed 3.5MB but only 0.45MB at the device
BT 150 Broadband support were called who've supplied a new router - this didn't make any difference. Tech team 2 got involved who reset the line - apparently the fault? put a cap on the line. With this being done, the sync speed was 5.125MB/s and 4.6MB/s at the device (results off BT speed test) and I was advised that they'd monitor the line for 3 days as it 'learned'. Latency was also changed from Interleaved to Fast.
Checking the router info during this time showed figures as shown in the chart above, although the downstream was 4-5ish MB and the noise margin was 3.5db, FEC, CRC errors were much higher.
From that, the download speed has gradually dropped to where we are now.. and I'm talking to BT stage 1 again who are asking about filters etc, and completely oblivious to any past events on our line??
I'm not sure what to do, if anyone has any help it would be much appreciated, as explaining the above to someone who has only the ability to diagnose fault off flowchart each time is very time consuming! Many thanks

Hi, thanks for your reply, please see comments
is there still noise on quiet line test dial 17070 option 2 should be quiet and best with corded phone. When a test is done with a corded phone there is a 'just' audible steady static sound to the line. It's not silent essentially.
do you have a test socket you can use? No. Our master socket is non BT but does have the capacitor? barrel behind the plate. The engineer ran all his tests through this, and as I remember found some issue at the cabinet, whch was fixed.
your connection time is only 4hrs is that due to manual reset or router dropping connection? your noise margin is high at 12.9db as normal is about 6db sugegsting line noise and or drops in connection. It will have dropped. I think the best connection managed over the last week or more is just over 1 day without a drop.
can you run btspeedtester and when first test completes then run diagnostic test and post results
0.49mbps Down
0.00mbps Up
43.13 Ping Latency

Broadband disappeared

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