Broadband Not Activated!

My broadband was due to be activated last night 6th July 2011.. It wasn't, I called lastnite they told me to call today, after my phone call with them, it has got me no further, all the information I recieved was the connection 'failed' that it would be Monday now before it was on.
Truly this is ridiculous, you pay for a service and you don't get it.
I have had to pay for BTFon just to enable me to track their progress in my emails and account (which is expensive) once again to my dismay that on my account there NOW no record of Broadband!!!
BT should apply the BTFON to any customers that are wifi enabled when their product is not activated when it should be.
I am not a happy bunny!
Allison

Keep well clear of Alison she is
Sorry it didn't work out for you Alison. I can see that DavidM one of the mods was going to have a look at it for you, but that was only yesterday that you contacted him. By the time he manages to come back with an answer it will be near your install date anyway. But at least you might find out the answer, which i believe, was the fact that Phone activation and broadband activation was due on the same day.
At least some
might help soften the blow
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

Help please - Broadband not activated

Hi
I've just moved to BT from another broadband provider. My broadband was due to be activated last Friday (28th Feb) but apparently there has been a "delay" with the order. Now that I've been on these boards I can see that it's not just me (I wish I'd seen this first as I would have thought twice about moving to BT). I see that BT has taken the money from my account, and yet I am not receiving their service. I can't use the BT wifi hotspots where I am as I live in the sticks with no hotspots or mobile coverage. Luckily my old broadband provider is still providing me with broadband, but this means I'm payiing both BT and my old broadband provider while BT gets its act together.
I've navigated BT's annoying phone system every day since Friday which just basically culminates in a recorded message saying, "there's a delay and we're sorting it out". No estimated date for completion, and no chance to speak to a human being. Why does BT think it's acceptable to take my money and not give me a date for completion? If I treated my customers like that they would vote with their feet and go elsewhere (and rightly so!).
BT - please can you put me in touch with someone who can give me a completion date - and by that I mean a proper date, and not the standard patter that seems to have been fed to many others on these boards. I (like others on here) am a brand new broadband customer, and the lack of customer service and information I have received so far is not filling me with confidence and is very poor, particularly as you already have my money and I am effectively paying for broadband twice at the moment.

Just something to point out - this forum is customer to customer. Though the moderators do work for BT (Customer Care team, if I've read things right).
Since your old provider is still supplying the line, BT Retail will be unable to take ownership - therefore should not be billing you. BT Wholesale can forcibly remove a line from a retailler, and re-assign to another retailler, but in your case, doing so would leave you without broadband.
For the BT Wifi issues, you should be able to login using your BT ID (email address & password you signed up for). If you're having difficulties, probably best to call BT to get advice.
My advice for beating the voice recognition system, when prompted for who you want to talk to or what about etc, simply say "Order Management" - that'll then prompt you for the phone number you want to discuss with BT. At this point, press #. It'll ask you again, press # again. The automatic system will then give up, and drop you in a queue - hopefully to the Order Management team (I've had mixed success getting straight to them). At most, I've spent 10mins on hold.
EDIT: Oh, and if you get to talk to someone with a Scottish accent, hang on to them!! They are very apologetic, and actually give information out to customers. I just wish they could progress orders more - other than that, can't fault the Scottish call centre.
My first activation date was 3rd Feb. Then 27th Feb. Then today, 4th March. I'm still not active, BT have communicated the basic reasoning, but will always pass the buck to OpenReach since it's their responsibility to do the work. And the customer is allowed no direct interation with OpenReach.
Good luck!

BT Broadband not activated properly 3 weeks ago - ...

I've had ongoing problems with my BT Broadband service since it was supposed to be activated on 7th Jan. The lights on the hub were blue and the fault team confirmed that the connection was good from their side, however, every time I logged into the hub I was redirected to a screen advising that my service had been suspended due to an unpaid bill.
My line rental was paid in advance and the payment came off my account weeks ago, the broadband service was on the 18 months for the price of 12, so there is no bill due until month 7. I logged into mybt which was showing a nil balance and spoke to the billing team who advised there was no bill and no restrictions, but I still can't navigate away from this page and use the service properly. All my devices including my sky box are telling me I have no internet access.
This has been going on for 3 weeks now, level 2 faults team blame the billing team, the billing team say its a technical fault and I go round in circles explaining the problem over and over again to a different advisor each time.
To make matters worse, they disconnected my service fully last night and told me that it had been restarted and was up and running. When I go home from work, there is no longer a signal going through to the hub and its now orange!
I spoke to someone in their complaints department last week who wasn't very helpful at all and said that if they were to cancel my connection and reprovide it, I would be charged cancellations charges!! It's a bit of a joke when they haven't actually provided me with a service in the first place!
I'm getting nowhere with BT and am still no further forward. Has anyone else gone through this or is there anything I can do, other than take legal action, to get this either moving or cancelled with a full refund? I've just had enough and don't know why I thought it was a good idea to switch to bt in the first place.

Hi jaybear,
Welcome to the community and thanks for posting!
I'm really sorry for problems you're having getting your services set up. I can help sort everything out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Move & BT Vision Not Activated Properly - nea...

Hello,
Apologies if there is an answer to this somewhere but I did a search and couldn't find anything relevant... also apologies that this is quite long but the whole saga has been going on for ages so there's a lot to write.
I hope someone is able to advise as to how I can finally get this sorted out though before I have a breakdown!
- On 15/11/11 I contacted BT via the website to inform them of my home move from A to B and that I wanted to stop service at A on 21/11/11 and to start at B on the same date or asap thereafter
- I received a standard email reply stating that service would start at B for phone, broadband & BT Vision 22/11/11
- I then received a call (not sure of exact date) to say that there unfortunately would be a delay to Broadband & Vision
- Phone service activated at B (new address) 23/11/11
- Broadband activated at B 26/11/11
- BT Vision activated 03/12/11
- However I then noticed that Replay & On Demand (which had been part of my package) were still not activated (i.e. they were still PAYG)... I gave it a few days
- I called BT in the afternoon of 08/12. I spoke to a few different people (Indian call centre I believe) who didn’t have a clue and was then put through to a helpful chap (I think in UK)... we went through everything and although he couldn’t see what the problem had been he did switch me to a new package: dual package (phone & broadband: and switching from Broadband Option 2 to Option1) + BT Vision Unlimited (i.e. not also including Film Club) + unlimited weekend & eve calls (previously had just been weekend).
- He also said that they would knock a few quid off for the first 2 months because of the hassle and that it would be a new 12 month term
- HOWEVER he couldn’t have it set up immediately as one of the first people I’d spoken to before being put through to him had logged it as a fault and apparently the new order can’t be put through and activated until the fault has been cleared
- He informed me the new activation date would be 15/12/11
- The phone activation happened 15/12/11 (i.e. switching from unlimited weekend calls to evening + weekend)
- As of 22/12 BT Vision had still not been activated properly as I still didn’t have On Demand, Reply & Film Club... I was told that the order was still shown as open. There was an issue and the guy I spoke to said he would try and get to the bottom of it, sort it out and would call me back the following evening
- A couple of hours later I received an email to say that my order was cancelled (?!)
- Now it is possible that the person I spoke to tried to call me on 23/12/11 but I was out
- 24/12/11 (I think, it may have been the evening of 23rd) I sent an email via bt.com asking what was going on
- I then received a call 29/12/11 to say that the old order needed to be cancelled (I thought that it had been already, according to the email received on 22nd) & that then a new order would have to be put through. This would take at least 24hrs and that I should then be notified in 48hrs to let me know when the new activation date would be. Apparently there has been an “over-capacity” issue....
- On 30/12/11 the order status online showed that an order had been put through on 22/12/11 but the activation dates were still showing as 15/12/11.
- 02/01/12 I still had not been notified as to when the new activation date would be (48 hours would have been 31/12/11 PM)
03/01/12 - someone from BT called and asked if my phone & broadband were OK. I said yes but that I’d not been having a problem with them anyway, it was BT Vision. He said that was a separate department and that I would have to speak to someone there. OK, fine I replied but I’d never had a prob with the phone & broadband anyway (i.e. so why the call in the first place as I’d not made an issue of that)... he just repeated that I would need to spk to someone at BT Vision. Fair enough.
- 08/01/12: I checked on bt.com and now my account was showing as having no outstanding orders at all.
- Again I checked BT Vision and On Demand, Replay and Film Club had still not been activated. Plus my online account still seemed to be showing that I had Broadband Option 2 (not 1) as well.
- I sent another email via bt.com 08/01/12. Pretty much detailing the whole timeline as I have here - and obviously asking that someone *please* let me know what was going on.
- I received a call today (09/01/12) from someone at BT asking if it was all now OK as apparently it should be. I said that certainly it hadn’t been the last time I checked (last night).
- He said that he could log it as a a fault but I said I was loathe to do that without double checking as that would delay it further (see what happened when it was previously logged as a fault when apparently it shouldn’t have been) and this had been going on since November as it was.
- I said he would check tonight and turn everything off & on again etc and see if that would make a difference.
- He then said that he would just check what the system said was active... unfortunately he then cut me off and didn’t call back
- This evening (09/01/12) I checked BT Vision when I got home but still no On Demand, Reply & Film Club (well they are there, but wanting to charge me).
- I’ve restarted the hub and also the Vision Box but it hasn’t made a difference
Does anyone have any ideas what I should do next? Clearly emails and calls aren't doing me any good at all and I'm getting incredibly frustrated...
All advice very gratefully received!
Thanks,
LK

Hi LondonKitchener
I am really sorry that you have had so much difficulty getting your Vision working properly. Occasionally we can have problems with how the order is built and it sounds like certain essential elements have been left out of activation, it should just be a case of getting this reported and applied but sometimes it can take a while to get everything figured out and set up correctly.
I'll happy to help you out with this and make sure you know what's happening each step of the way. We can act as a point of contact for you which should make things a bit easier.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Broadband & Telephone - Activation problems and...

I hope this is the right forum area - apologies if not.
Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. We spent the weekend troubleshooting the problem with BT over the phone and the problem was not resolved. It was decided at that point that an engineer would need to visit the local area (not needing access to the property) in the next 3 days. Yesterday (Tuesday 2nd September) a BT engineer visited the local area and confirmed he could not find any problems outside the property and needed access to investigate further (despite explicitly being told by customer service staff that an engineer would not need access at this stage) This was during the afternoon when I was working so there was nothing I could do - meaning I had to call BT to schedule an engineer appointment so they could visit my property. I did so on Tuesday 2nd September and booked in Thursday 4th September between 8AM - 1PM. I am having to take time off work in order to give access to BT to the property - at my own inconvenience.
This morning (Wednesday 3rd September) I have been called by a BT engineer asking to get access to the property. This is obviously not in alignment with the job we have scheduled (for Thursday 4th September) and I am again working so will not be at the property. I explained this to the engineer and that we have a call booked in for Thursday (which I have numerous text message confirmations about from BT)
To make sure the engineer appointment for tomorrow (4th September) is still active I called the customer service number this morning. When I spoke with one of the agents she told me that the systems are down and that I would need to call back in 4 hours to follow up with my query.
Finally, I now find that the fault reference has been marked as resolved this morning (which I think is highly unlikely as no engineer has visited the property) and I fear my appointment for tomorrow will be cancelled. This is despite me taking time off work as mentioned earlier.
I am exceptionally frustrated and disappointed with BT's service so far. I'm a new customer who has had nothing but bad experiences. It is now the 6th day of no telephone/broadband service since the initial activation date. Additionally, the chaotic and disjointed way the engineer/support activity has been coordinated has been appalling.
Can anyone on this forum provide any further recommendations on what I can do here besides perserving with BT support (once their system is back online...) Additionally, if I could have details of anyone in BT I could have this raised with (as a complaint) that would be appreciated. I've sent an e-mail to BT with my complaint but I think it's just gone into the technical support system so will unlikely be responded to in a very formal manner.
Thanks,
Mike (in Stockwell, London)

Hi MikeInStockwell,
Welcome and thanks for posting. Sorry you're having so many problems with BT. I'll be happy to take a look at this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New subscripton - not activated!

My activation date was yesterday for talk and broadband and it's STILL NOT ACTIVATED! I lost a days work yesterday cos i have no broadband and it is still not working now! Yet when i orignally changed from sky to talktalk the swap over was within hours! I am beginning to regret coming back to sky already and will cancel if I dont get online today!

If you have free talk time on your mobile with your network provider then calls to Sky using their 03 number would use these free minutes so would not cost you a penny, but one way or the other if you would to find out what is happening you do need to speak to Sky.
This is a customer helps customer forum on which Sky do not reply to posts such as yours I'm afraid.

My apple is not activating,Asking for Apple ID &p.word, I have entered the apple ID which i was using to download all apps,but it wont work, Now system is saying that your apple Id is wrong, My question is Can there be two apple IDs?

My apple is not activating,Asking for Apple ID &p.word, I have entered the apple ID which i was using to download all apps,but it wont work, Now system is saying that your apple Id is wrong, My question is Can there be two apple IDs? My apple ID is my Yahoo mail it self, but not able to log in to Icloud, Can any body guide, Why, I can not.

Hi dip_kinu,
I apologize, I'm a bit unclear on exactly what device you are trying to set up and what is happening when you try to do so. If you are having issues remembering your Apple ID, or feel like you may have set up multiple Apple ID's, you may find the following page helpful:
Apple - My Apple ID: Find your Apple ID
https://iforgot.apple.com/appleid
Regards,
- Brenden

In Adobe Bridge when I try to open my camera raws, I get a pop up box stating "Bridges parent application is not active. Bridge requires that a qualifying product has been launched at least once to enable this feature" What do I do? Please advise

In Adobe Bridge, when I try to open my camera raws, I get a pop up stating"Bridges parent application is not active. Bridge requires that a qualifying product has been launced at least once to enable this feature." What the heck? I have a PC and haven't had problems before.. I have adobe cloud and pay my monthly bill...

Have you opened Photoshop or any other Adobe app that Bridge works with? You need to do this if you've upgraded PS or just signed up for CC.

Error: "Component is not active" but component is active

Hi Experts,
I transported a Web Dynpro application from source system to target system. When starting the application via browser I'm getting this error message:
"Component XXX_BDB is not active"
But the component is active in source and in target system. When I try to activate the component in target system there comes this error:
Component XXX_BDB can't be generated because of errors: see long text.
(Message no. SWDP_WB_TOOL100)
According to the long text, there is a heavy error and I should check the component in order to eliminate the errors. Checking the syntax is OK and strangely, the component controller is also active. But when I want to start WebDynpro-Component, the error message "Component is not active" is displayed.
I have checked this thread [Problems when activating ComponentController |Problems when activating ComponentController; without any effect....
Does someone have any ideas?
Thanks in advance,
Tan

Hi Thomas,
where can I check the generation load limit?
I've done an extended syntax check (in source system, is that okay or should I do the check on both systems?), there are some errors regarding strings, field properties and structure extensions and some warnings regarding field properties.
But this errors are on an other wd component as well, but this other component is running, so I'm not sure if these errors are crucial. However I'm going to fix the errors now.
Baskaran, I will check the component controller and component usage as well but how can I identify the errors or should I just check it in general?
And what about the fact that both applications are running on the source system?
Additional info: the source system is ECC 6.0, the target system is Solution Manager 7.0
Thanks
Edited by: Tan Yildiz on May 4, 2011 9:26 AM

Transfer structure not active

Hi ,
in my process chain , it failed due to error: Transfer structure is not active.
How to correc this?
iam using BI 7.0
regards
sidartha

Hi Siddartha,
Try to activate the transfer structure using Pogram RS_TRANSTRU_ACTIVATE_ALL in SE 38. Give the Infosource & Source system name there & then execute.
Hope this will help.
~!Dpak

Transfer structure not active after runing RS_TRANSTRU_ACTIVATE_ALL

Hi BW Experts,
we are having a migration and just after migration we are finding the the transfer structure is not active. Hence in order to activate the same we ran <b>RS_TRANSTRU_ACTIVATE_ALL</b> program but still in the job log finding some problems like <b>0BP_RELTYPES_TEXT</b> is not available in source system. Kindly help in this regard since this is a critical issue and we are not able to run our daily loads because of this.
Can any one also tell me if it is a migration problem?
Thanks and have a nice day.
Warm Regards,
Akilesh

Hi Sriram,
This is the First time ur loading data from that system, If yes u need to do full extraction steps like transfer data source in RSA5 ..etc.
After that u need to replicate those DS from their respective sources systems in BW.
After doing those all actions, then u need to run the program 'RS_TRANSTRU_ACTIVATE_ALL'.
If u have multiple TS to be activated from one source system ---> u can enter Source system name and put * in Info source column after executing the program, it will activate all transfer structures which are linked to that source system at a time.
Hope this will help...if you have any plz reply.
Thanks
Raja Reddy.

Material ledger is not active in valuation area C002

Dear All,
I have a Scheduling Agreement for a material 'A' with Vendor 'V' with diff prices with validity dates, I did the GR & when i am posting the invoice thro' miro, system is throwing error as above Material ledger is not active in valuation area C002 Why should I activate the material ledger here ? Pls suggest how can i solve this ?
regds,
Kallu

Hi
For a Particular material, Material Ledger is active or not? Can be checked in Accountig view of Material Master.
Why we need Material Ledger?
A fundamental task of the material ledger is carrying inventories in multiple currencies and/or
valuations.
Material inventory values are normally carried by the SAP system in one currency. The material
ledger component enables the R/3 System to carry inventory values in two additional
currencies/valuations. Therefore, all goods movements in the material ledger are performed in up
to 3 currencies or valuations. Currency amounts are translated into foreign currencies at
historical exchange rates directly at the time of posting. Businesses such as those in highinflation
countries can therefore carry their inventories in a more stable currency (such as US
dollars). This reveals inflationary effects on inventory values.
If you use transfer prices to represent value flows in your company in different
valuation views, you must use the material ledger. This allows you to carry your
inventories in three different valuations (legal valuation, valuation for reporting
purposes, and profit center valuation).
Before activating the material ledger, make sure you know which currencies and valuations
you want to use, because you cannot go back and change the setting.
Activating the material ledger is a prerequisite for using multiple valuations.
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Raman

Material ledger is not active in valuation area S001

Dear All,
I have created a Scheduling Agreement & did the GR. When I am doing invoice posting system is throwing error as Material ledger is not active in valuation area S001
What might be wrong here ? For same material if I create PO then everything is working fine. Problem is only with SA.
regds,
CB

Hi,
Please check your Material Ledger Activation setting for the Valuation AreaC002 in T-code OMX1. The Check box for the ML activation against the Valuation Area-S001 may be ticked. After activation/ticking this box, T-code CKMSTART was not executed to complete the ML activation. If you want the activation of Material Ledger, you have to run T-code CKMSTART to complete this ML activation or Otherwise uncheck this box. I hope this step will resolve your issue.
Regards
appalas

NOOK Simple Touch says "Error Dialog: user not activated" whenever I try to open e-books?

I have had my Nook Simple Touch for about a year now, and I have been using Adobe Digital Editions without a problem. Now, all of the sudden, Barnes and Noble updated my software and I can't read any of my ADE books!! It just says "Error Dialog: User not activated" every time I click on them. I have looked at many other websites and I have tried plugging my nook in to my computer and reauthorizing it, reauthorizing my computer, deleting the digital editions file and .adobe-digital-editions file, redownloading my books, turning my nook off and on, crying, and screaming. The weird thing is, in all the instructions, it says a pop-up box will come up when I delete the files, but it never does. Is that normal? I always have to do it manually by clicking on the gear. I even made sure I "unhid" all the hidden files. I HAVE DONE EACH OF THESE AT LEAST 5 TIMES AND THEY NEVER WORK!!! HELP ME, PLEASE.
Also, a lot of the websites say to make sure your Barnes and Noble ADE I.D. is the same as the one on your ADE computer I.D.. Is the B&N ADE I.D. different from just the Barnes and Noble ID? Becasue I have been using my sisters email for my computer ADE and my email for the B&N I.D.. Are they supposed to be the same? If so, how come I was able to use it without a problem before?? I tried reauthorizing ADE with my email, because I also have an ADE account with my email, but then it wouldn't let me redownload my books onto the new account. Does this mean I have to change the ADE computer I.D. and wait until my books are available again to read them? Is that the way to fix it? UGH!
Help is much appreciated.
P.S. I have ADE version 2.0

Just to clarify, there are two levels of Authorization -- one for the ADE software and one for the nook. You have to use your Adobe account to authorize both (and they have to be authorized with the same user name). It sounded like your original problem (Kcoline) was with the Nook authorization, and it was the same problem the rest of us were having.
To get your files back, I suggest carefully reading over the "Activation and Authorization" section of the ADE help. It appears that ADE will automatically find your files but note the "Note" in quoted text below...
http://www.adobe.com/products/digitaleditions/help/
"After activation, any books, magazines, or other documents you previously bought with Adobe Acrobat® or Reader® software are migrated to Adobe Digital Editions. This is usually a relatively quick process. Adobe Digital Editions opens each item and reverifies its license to the user. If you don't have DRM-protected items, you don't need to be online during the migration. If you have a large number of items (for example, more than 100), then this process may take a while, but you will see a progress bar indicating the state of the migration as it proceeds.
Note: Items that you previously borrowed from a public library with Adobe Acrobat® or Reader® software are not migrated to Adobe Digital Editions. You need to return the library item and then borrow the item again with Digital Editions."
If it's not finding your files, it may be because they're located in a folder different from the one that ADE is trying to use to find them.
You may also want to check the "Transferring items between computers" section, as this describes where the files should be located, and how to reimport them into your library.
Good luck!

Material is not activated error in MM

Hi,
We'vs installed SAP IDES in our Landscape recently. Whenever I tried to create a new material using MM01 transaction code, it creates. But then when I tried to view the same in MM03 or MM02 it throws an error of the following,
The material XXXXX does not exist or is not activated
Message no. M3305
I'm unable to diagonis the problem properly. Will appreciate your help.
Thanks,
Rajesh Manoharan

>
Kishore Kumar Chiluka wrote:
> Hi
>
> Please get in touch with your BASIS consulatant , as the updates are not performing rightly, this seems to be asystem error.
>
> Thanks & Regards
>
> Kishore
Thanks a lot Kishore.
But unfortunately we don't have any Basis Guy separately. I was doubling up as Basis as well APO in my org . I'm pretty new to all these stuff. I searched in help.sap.com about this a lot, but couldn't find anything useful.
Can you help me in identifying a solution to this problem?
Thanks,
Rajesh Manoharan

Broadband Not Activated!

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