BT Broadband not activated properly 3 weeks ago - ...

I've had ongoing problems with my BT Broadband service since it was supposed to be activated on 7th Jan. The lights on the hub were blue and the fault team confirmed that the connection was good from their side, however, every time I logged into the hub I was redirected to a screen advising that my service had been suspended due to an unpaid bill.
My line rental was paid in advance and the payment came off my account weeks ago, the broadband service was on the 18 months for the price of 12, so there is no bill due until month 7. I logged into mybt which was showing a nil balance and spoke to the billing team who advised there was no bill and no restrictions, but I still can't navigate away from this page and use the service properly. All my devices including my sky box are telling me I have no internet access.
This has been going on for 3 weeks now, level 2 faults team blame the billing team, the billing team say its a technical fault and I go round in circles explaining the problem over and over again to a different advisor each time.
To make matters worse, they disconnected my service fully last night and told me that it had been restarted and was up and running. When I go home from work, there is no longer a signal going through to the hub and its now orange!
I spoke to someone in their complaints department last week who wasn't very helpful at all and said that if they were to cancel my connection and reprovide it, I would be charged cancellations charges!! It's a bit of a joke when they haven't actually provided me with a service in the first place!
I'm getting nowhere with BT and am still no further forward. Has anyone else gone through this or is there anything I can do, other than take legal action, to get this either moving or cancelled with a full refund? I've just had enough and don't know why I thought it was a good idea to switch to bt in the first place.

Hi jaybear,
Welcome to the community and thanks for posting!
I'm really sorry for problems you're having getting your services set up. I can help sort everything out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Apologies if there is an answer to this somewhere but I did a search and couldn't find anything relevant... also apologies that this is quite long but the whole saga has been going on for ages so there's a lot to write.
I hope someone is able to advise as to how I can finally get this sorted out though before I have a breakdown!
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Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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BT Broadband not activated properly 3 weeks ago - ...

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