Broken iPhone Replacement + Mazuma Mobile?

Recently broke my iPhone 3GS by water damage. The phone no longer turns on, and the screen is also damaged. I visited an Apple store to find out about warranty and replacement etc.. Because the phone was damaged by water, it is therefore out of warranty and therefore will cost to £120 to replace. However, i checked on mazuma mobile how much i would get for my broken iPhone and they gave me a quote of £80. I was just wondering if anyone knows that whether Apple will want my broken phone back, when replacing it, or would i be able to sell it and use the money to pay for the replacement cost?
Cheers

if anyone knows that whether Apple will want my broken phone back, when replacing it,
Yes, you have to return the entire phone to be eligible for an out of warranty replacement.

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PrePaid iPhone customers cannot get broken iPhones replaced

so i went to the Apple Store the other day... and asked this question:
If my PrePaid iPhone breaks, how can I get a new one to replace the broken iPhone?
They pretty much told me I am screwed, and one staff member actually used the F word about the situation... Apple, dont want to sell prepaid too much over in aus, so my only option would be to get a contract, which i dont want...
Now that Apple dont really want to sell prepaid iPhones any more, there is no option for me...
So, I I break my iPhone now... Apple will refuse to sell my a replacement iPhone without a contract in Australia...
SO... ultimately, if you are not willing (or able) to get a contract with the main networks, you’ll have to forfeit your PrePaid iLifestyle that you’ve got used to and get back on your old standard mobile phone! Ridiculous right!?
The Full Article is here...
http://www.iphoneuserguide.com/apple/2008/10/03/iphone3g/apple-anger-prepaid-cus tomers/
Message was edited by: realitydreamship

Welcome to the real world where you don't get everything that you want.. If you break it you should have to pay full price for it if not more.. That's my opinion.. If I dropped my iPhone and it broke I would be fully willing to buy another at full price.. You know what the best part is about the real world though?.. If you don't like something or don't like what comes with it.. DON'T BUY IT.. it's really an extremely simple concept

Getting a broken iPhone replaced?

Hey,
I recently smashed the front and back of my iPhone 4s and I've just been to the apple store and they've informed me that it needs to be replaced for 220, I am just wondering if its possible to pay extra and get it replaced with a newer version?
Thank you!

You or anyone else can always buy a new iPhone. If I may add a bit of interpretation to your question, I think you are wondering as to the value of your current (damaged) iPhone. As stated above, none of us can say for sure, but you shouldn't expect much. Your current iPhone will be inspected and evaluated and the damage will be noted before the offer is tendered. That offer could be anywhere form $10 - $240.

Apple recently replaced my broken iPhone 5 with a new one. I backed up all my stuff in iCloud. When I set up the new phone I apparently used a back up from an earlier date. Now I am missing some of my stuff. How do I go back and use the most current I cln

Apple recently replaced my broken iPhone 5 with a new one. I backed up the contents of my phone with iCloud.
When setting up my new phone I used an iCloud back up from an earlier date. Now I am missing some of my most recent stuff. How
Do I go back to use the proper iCloud back up to set up my new phone?

Tap settings> general> reset> erase all content and settings...then you'll have a chance to setuo your phone again

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to display the data?

My iPhone 5 has broken and is being replaced with a new iPhone tomorrow. However, My carrier (orange) will b picking up my broken iPhone and I am unsure how to secure the content and icloud data on the broken phone. Is there a way to disable the data held on it and ensure that if it is fixed, nobody can use/see my data and access my account?

Hi Gazpan,
Thanks for visiting Apple Support Communities.
I recommend using the steps in this article to back up your iPhone if possible:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
You may also find this advice helpful for your situation:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
If you no longer have your iOS device
If you're using iCloud and Find My iPhone on the device, you can erase the device remotely and remove it from your account by signing in to icloud.com/find, selecting the device, and clicking Erase. When the device has been erased, click Remove from Account.
If you're unable to complete either of the above steps, you should change your Apple ID password. Changing your password won't remove any personal information that is cached on the device, but it will make sure that the new owner can't delete your information from iCloud.
Cheers,
Jeremy

I can't sync/back up iPhone data to my computer b/c iPhone screen is shattered and i cant unlock it to enter in my passcode. How can I sync my broken iPhone with my computer and back up my data so I can sync and transfer the data to my replacement iPhone?

I can't sync my iPhone and back up my data with my computer because iTunes says to enter the passcode into my iPhone to unlock it, but I am unable to unlock and enter in my passcode on my iPhone because the screen is shattered. I have my replacement iPhone with me and I'm not going to activate it until I can sync/get the data from my broken iPhone. I have the envelope to send my broken iPhone back to the Verizon store or whatever so that's not a problem. I just can't sync my old iPhone with my computer.
Thanks.

No I haven't synced my iPhone with the computer I'm currently using. The computer that I normally sync my iPhone with is being repaired.
I read a nearly identical question to mine (in which you answered) and I found my the answer. Thanks!
Now I have a few more questions: If I mail my broken iPhone to Asurion, will I be able to get my data off of my iPhone once Asurion has it? And what will happen to my old iPhone and the data on it if I activate my replacement iPhone? Will my broken iPhone just become de-activated and will the data be erased or lost or something? Could I still sync it (with the computer ir originally synced with) and back up the data?
Thanks.

HT201303 I replaced broken iPhone and cant download from itunes store because i dont remember security questions

I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

I just replaced my broken iphone with a replacement. Now when I try to sync my audiobook library i get a warning that all of my music, etc will be deleted. I can drag and drop but it's a pain in the ***. What has changed?

just replaced my broken iphone with a replacement. Now when I try to sync my audiobook library i get a warning that all of my music, etc will be deleted. I can drag and drop but it's a pain in the ***. What has changed?

Click: Restoring your iTunes Library backup (from an external drive) here > iTunes: Back up your iTunes library by copying to an external hard drive
BTW, if you are a resident of the U.S, have iTunes 10.3 or later, and iOS 4.3.3, you can re download your iTunes purchases for free.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Will apple replace a broken iphone 5 lcd digitizer?

will apple replace a broken iphone 5 screen/lcd digitizer for free?

If you have AppleCare+ on it, you can file an accidental damage claim ($49, I think). AppleCare+ allows two such claims. But without AppleCare+, accidental damage is not covered under the basic one year warranty.

Where do broken iPhone screens go after Apple replaces them?

Was just wondering where do broken iPhone screens go after Apple replaces them
Our business buys them back from non-official iPhone repair centers but it seems Apple stores don't have the authority (for good cause) to sell to a company like ours. Regardless, I was wondering what Apple might do with them as I'm sure it's tens of thousands a week if they added up from all of their locations in just the US alone.

I always assumed they went to Apple Heaven.

My broken iphone was replaced three days ago, but none of my images have restored from icloud yet?

i went to the apple store 3 days ago to replace my broken iphone 5. we backed up my old phone before starting up my new phone. everything transfered over but my images. we went back to the old phone and waited for an hour to back up my images to the icloud account. again we started up the new phone and my pictures all appeared to be there but they were in the process of downloading. the man at the store said it might take awhile, but they pictures should all download. it has now been three days and none of my pictures have restored/downloaded onto my new phone. i dont really know what to do. should i go back to the store?

You might need to stop the restore process and try restoring your backup again. To do this, go to Settings>iCloud>Storage & Backup and tap Stop Restoring... at the bottom. Then restore your backup again as explained here: https://support.apple.com/kb/ph12521. When you're not using it, be sure your phone is connected to wifi and your charger while it is restoring the backup.

Hello I am coming to the united stats next month and i have a broken iphone 4 What are my options ? And could i replace it with the new iphone 5 or other apple products ? And how much will it cost me . Thank you for you're time.

Hello
I am coming to the united stats next month and i have a broken iphone 4
What are my options ?
And could i replace it with the new iphone 5 or other apple products ?
And how much will it cost me .
Thank you for you're time.
<Edited by Host>

If that iPhone was orignally sold in the US, Out of Warranty replacement cost
will be
Phone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
Replacement will be an iPhone of the same color and GB. There is no option to upgrade
using Out of Warranty replacement.

What's the fastest way to get a broken phone replaced?

Summary:
What a joke. Clearly broken iPhone, but when I get to the store, no one will help me. I have to make an appointment with a "Genius" and come back later. In the meantime, no phone for me.
Anyone know the secret code to get timely help with a broken iPhone?
Details:
iPhone crashed yesterday around 5:00. Wouldn't go past Apple logo. Using the recovery mode, I have:
- Restored using my backup.
- Deleted my backup and restored to a "new phone".
- Re-downloaded and re-installed iTunes, deleted my backup, and restored to a new phone.
- Uninstalled iTunes, deleted all ipsw files, redownloaded and reinstalled iTunes and restored to a "new phone"
After each of these, the situation is the same. The phone works (albeit very slowly and unevenly) until I turn it off (off off, not standby). When I turn it back on, stuck at the apple logo again.
So now I sit at the apple store, hoping someone will miss their appointment and I can sneak in off the standby list. What a joke. I'm definitely going to have to swing by the at&t store and see about switching to a phone that has adequate support when it breaks. I love the iPhone interface, but with a complete meltdown in the first 6 weeks of ownership and the long wait to see someone to get it replaced, it's just not reliable enough as a phone (not to mention the fact that the 3G really isn't ready for primetime). Sigh.

Tamara wrote:
Make an appointment at the Genius Bar - http://www.apple.com/retail/geniusbar/ . You can also do it in store on any of the Macs there. It beats sitting around hopping a slot will open up.
I did both - I scheduled the earliest available appointment, but it was hours away and I needed my phone, so I tried waiting for a hour or so as well.
deggie wrote:
See my answer to your last post.
Are you some sort of VIP that I don't know about? Why should you get to just walk in and have your problem solved when others made a Genius Bar appointment and showed up for it.
I don't think I'm better than anyone else. I think anyone with a broken phone should be able to get immediate assistance. I wasn't looking for training in how to use my phone, or assistance with some obscure functionality - the freaking thing wouldn't turn all the way on and couldn't be used for it's primary purpose, that of a mobile phone.
Tenacious MC wrote:
I suppose you do the same thing when walking into a doctor's office without making an appointment and expect him to see you about your cholesterol being high? You'd go into an ER for an emergency like a broken arm but you're gonna have to wait in line just like everyone else unless it's a life-threatening condition.
See my response above. If my phone wasn't "feeling well", I could live with waiting to talk to someone. But my phone was in a persistent vegitative state and deserving of urgent care.
The one time I had a problem with my Motorola RAZR, I walked into an at&t store and the next available person helped me out (by replacing the nonfunctional phone). I didn't have to make an appointment with a special subset of the staff. I would expect Apple, the actual manufacturer (and, in my case, vendor) of the phone to at least meet the standard that at&t sets for phones they don't even manufacture.
And I hope for the sake for Apple's enterprise penetration plans that they don't share your misconception that this is just a matter of "hampering my lifestyle". It's a matter of interrupting mission critical infrastructure functionality.

Beware apple store iPhone replacement program

Beware apple store iPhone replacement program:
We took my daughters broken iphone 4 into an apple store and was told that the damage was not covered under warrany but for only £120 we could get a replacement iphone 4
the problem being when they helped her set up the replacement Iphone 4 they installed os7 as the opperating system rendering the phone useless as it now runs slow, freezes & cannot use messaging at all etc
we went back to the store hoping they could HELP & were told that the iphone should not have these problems & to do a full restore; as it turns out the processing chip cant handle os7 which becomes Very apparent & now the store staff are suggesting that they will upgrade the phone to something newer & give us a £60 discout towards a new phone for something we paid them £120 48hr earlier.
Its not the Apple experience we have all come to love can anyone suggest how we might restore the phone to an earlier opperating system

campbellpark wrote:
as it turns out the processing chip cant handle os7 which becomes Very apparent
That's nonsense. I have 2 iPhone fours and both work just fine with iOS 7. As mentioned take ti back.

Broken IPhone 6 how much will it cost for a refurbishment phone

broken IPhone 6 how much will it cost for a refurbishment phone?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Broken iPhone Replacement + Mazuma Mobile?

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