Browser, play store and google account disappeared!

Hi!
I just got my Z1 back from service. The mic didn't work, so for some reason they just changed the whole motherboard. The mic seems to be working great now, But another problem has ocurred. When the phone started up after a factory reset I was not able to sync my google account (no error message, nothing just happened when pressing the google account button), but facebook was no problem. When it started up i noticed that I had no browser, so I went to find play store to download one. There was no play store either.
Apparently all the google asociated files is not in the memory, so they're not able to be installed. Since I have no play store, no browser and no file manager to find the sd-card, there is no way for me to get any programs into my phone. Also it does not show up when connected to a computer.
What can I do to fix this sticky situation, hopefully without sending it back inn.

Hi Helleik,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I am sorry to hear about the issues, I suggest performing a Factory Data Reset, as the software may not have been installed correctly.
However before attempting this task, I suggest trying the following,
Menu > Settings > Apps > All > Scroll down to the bottom > if you see the apps at the bottom click on them and enable them.
Then check the handset for the apps.
Factory Data Reset
Menu > Settings > Backup & reset > Factory Data Reset.
Remember to backup any information you may have entered all ready.
Let us know how you get on.
Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
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