BT are overcharging me by £40 per month + other gr...

Question

Hello, everyone.
This is my first post here, and it will be long, and in the form of a mixture of a rant and a complaint, and I want to apologise for that beforehand. I don't want to be *that guy* who comes into a room and instantly kicks off about something, but I'm at my wits' end, and I have never before been treated like this by any service provider.
The reason I'm posting this here is because I literally can't find out how to complain to BT. Their pre-formulated "solutions" avail me not, I've tried calling and using the option of having them call me back, which they never did/do, and it's pointless for me to talk to some guy in a call centre halfway around the world who not only misunderstands the nature of my complaint, but, even if he did, would be powerless to change it.
This is the complaint I sent to BT, which prompted the aforementioned call centre operator to contact me and suggest that I "change my password every day for a month". I live with two other people, and we all have numerous internet devices (laptops, stationary pcs, smart phones) - around 10 in total - and you want me to change the password *every day* for *one month* to see if that might solve the problem?
Anyway, here it is:
To whom it may concern
I have been repeatedly abused and mistreated by BT. The last on a long and painful list of grievances is that when my broadband security password (never changed from the default one, and never shown to anyone outside my dwelling place) was hacked and my connection used to download up to FIVE TIMES my usage limit, you were not only too happy to take the obscene amounts of money you charge for gigabytes in excess of this pernicious download limit, (which, by the way, NO ONE informed me of when I was PETITIONED to switch to BT Broadband, during a call in which the glorified hawker (cursed be his name) managed to PROMISE me MINIMUM download speeds of 12 MB per SECOND (a guarantee I was mindless enough not to ask for in writing)), but you also deigned to wait THREE MONTHS before informing me that my usage had (suddenly, and suspiciously, you would think) gone from around my measly 10 allotted gigabytes per month to FIFTY. Add to this the fact that when I tried to get my landline activated at my humble abode (or so it must strike you as, to pay it such little heed), you never did appear on the date the PRINTED LETTER you had sent me stated, and when I called to inquire as to the reason of your hired guns' truancy, you informed me that regrettably, I had chosen an ILLEGAL COMBINATION in my package (this fact was very well hidden by your Byzantine sign-up procedure, as it showed no outward signs of condemnation of my ILLEGAL COMBINATION, but rather allowed me to COMBINE ILLEGALLY, take my money, arrange an activation date and SEND ME A LETTER CONFIRMING THIS, and then took NO FURTHER ACTION to notify me that my COMBINATION had been ILLEGAL FOR SIX WEEKS while I awaited my overdue landline activation with trepidation), so you were in fact not going to come and activate my landline, and had now CANCELLED my order. Again, WITHOUT TELLING ME. I then had to wait ANOTHER FOUR WEEKS before your hired buffoons ("I'm sorry, sir, but we subcontract the actual activation of the landline to the COMPLETELY UNRELATED company BT OPENREACH, so there is no way we can actually override the system and give you an earlier activation date"), after having cost me SEVERAL THOUSAND POUNDS in lost income (yet again!), finally came in to flick the switch ("That'll be £125, please!").
At this point in time, I believe it would be prudent for you, as a company, to offer me some token of reimbursement as a measure of your no doubt elephantine remorse, regret and contrition by way of... well, what would you suggest?
Now, I know that this is written in a sarcastic and choleric tone (I've tried being civil, patient and polite, but that has gotten me nowhere in a hurry), but surely that does not negate the validity of my complaint
I should also note that I was notified that the problem might be online gaming. I have since stopped doing that altogether, but looking at my broadband usage now, it hasn't solved the problem at all. In fact, it has made no discernible interest whatsoever.
The only explanation I can think of for the increased usage is that someone has hacked into my connection. Why else would I suddenly be downloading five times as much per month?
I guess what I'm asking you people is what I should do to resolve this.
If I cancel my DirectDebit payments, that might get BT's attention, but it also might result in them suspending my internet connection, and I work from home and am completely reliant on a fast and stable internet connection (did I mention it stops working / falls out every 20 minutes?), which is another reason why I would never have signed up for this plan in the first place if I knew I could only use 10 GB per month (which I nevertheless stayed within for the first months).
If I leave BT, I'll probably have to pay for the outstanding months of the 18 month contract I was tricked into signing, and I would have to go without an internet connection until I can get with another ISP.
If I upgrade my plan, I'll be giving these bloodsuckers even more of my money, not less.
As I wrote earlier, I'm at the end of my tether, so any help or advice would be greatly appreciated.
Thank you,
KidC

Answer 1

Hi this is a customer to customer self help forum for BT Residential Customers. As you refer to lost business maybe you should post on the  BT Business Forum, the only BT presence here are the Forum Moderators you could try contacting them at this link 
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours
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