£152 per month bill despite three phone calls!

Hi. Late last year I took out Bt Infinity option 1, but after a week, upon realising that, mainly due to services like Netflix, I would be constantly breaching the download limit, decided to upgrade to Infinity Option 2 with no download restrictions. On phoning Bt I was assured that as this was an upgrade, there would be no cancellation costs etc, only the difference in monthly payments between Option 1 and Option 2.
However, when our next paper bill arrived, we were shocked to find that we were now paying £152 per month. On ringing Bt is was found that we had in fact been charged for the remainder of the contract of Infinity 1. This was acknowledged quickly as a mistake by Bt and promised to be resolved. The next bill arrived and again, it had not been resolved and we continued to pay that high amount. Same as before, we rang and again were promised a swift resolution.
Today, our next paper bill has arrived, and we continue to pay £152 per month. I have just got off the phone with a customer services agent who says, again , we should be paying £40 per month and quite a hefty rebate. However, my faith in Bt taking such actions are quite limited, and I very much suspect we will be in the same position again, come our next bill.
I thought, and hoped, that by posting on here, that it might actually get resolved, instead of being fobbed off over the phone. I hope somebody can help. I will post all relevant details to any Bt agents who might be able to resolve this issue.

Hi Littleche,
Welcome to the forum. I would like to take a look at your account to see what has gone wrong. Please could you send me in your details using the link http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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