Bt Broadband constantly dropping in and out

Question

Hi,
For the past week or soo I havent had a stable connection at all. The internet will work for say 5 minutes but then it will constantly connect/disconnect.
When I check to see if there is any problems on the line it seems fine, ive ran desktop help, checked the settings in the router and absolutely nothing!
Here is my connection details:
DSL Connection
Link Information
Uptime:
0 days, 0:06:23
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
416 / 7,776
Data Transferred (Sent/Received) [MB/MB]:
1.64 / 4.54
Output Power (Up/Down) [dBm]:
12.5 / 19.5
Line Attenuation (Up/Down) [dB]:
20.0 / 36.0
SN Margin (Up/Down) [dB]:
6.0 / 7.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
22 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
248 / 0
FEC Errors (Up/Down):
0 / 24
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Interleaved
I have no idea what could be the problem as I havent messed about with wires, filters, socket. thoughts?
Regards,
Neil

Answer 1

if you try from test socket to eliminate any problems from your internal wiring and if still hear hiss/crackle then you need to report a phone fault NOT broadband to 151
have you tried hun in test socket?
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