BT Fibre - Mis Sold - Rip Off Product

BT Fibre - Mis Sold - Rip Off Product
We bought into the "Fibre" myth.
We are a rural location, so anything better than 2 Mbps is a bonus
PHONED BT sales, guaranteed 19Mbps download, so upgraded.
They installed, initially we had 29 Mbps, which we new would not last.
7 Weeks later we dropped to 19 Mbps
Then dropped to 12 Mbps
We have had several "engineers" test every thing, line, cabinet etc, etc, etc.
All tests prove our copper line to the "fibre" cabinet has no faults.
Engineers have tested from the main "In" socket to eliminate any problems within the property and can only get 12 Mbps now.
We now have 12 Mbps, but that is NOT the 19 Mbps we were promised on the phone by the BT sales person.
"Wholesale" have now informed us thats the best we can expect .......
Some points to consider:
1/ They now say its "up to 19 Mbps", what the heck does that mean?? (Its meant to be a 40 Mbps line) but due to distance, etc, etc, we can only get 12 Mbps now. (Even though we were getting 19 Mbps)
2/ 12 Mbps is not even close to the "Up to" 19 Mbps download
3/ "Up to" is the best excuse in the world, if I buy a car capable of 150 mph, and it does 80 mph, I do not buy ....
4/ The fact other ISP's quote "up to" is not a valid excuse for misselling
5/ Trying to find a valid number to explain/complain to is impossible
So bottom line is, we paid to upgrade, do not have the service guaranteed, cannot complain ........
Great ........ welcome to BT service
Beware

Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
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Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
If you found this post helpful, please click on the star on the left
If not, I'll try again

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.

I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS. http://developer.apple.com/technologies/mac/

I am so ripped off by BT

I am not just moaning because I have nothing better to do with my time. I feel like I've been robbed by an organisation that hide behind their size and one-off appologies for the **bleep** i have experienced with them.
the only reason why i'm with BT is because I'm in a bt area and i knew if i go with Sky or virgin i'd still be using bt's network. I just never realised i would end up with what is by far the worst "service provider" on the planet or at least out of anyone ive ever used.
Before i go on about the **bleep** bb speeds i'm experiencing let me just point out that it took me over three weeks from placing my order to actually getting my bb connected. reason - they lost my order or 'wholesale' never dealt with my order. and each time it would be a week more before the order would be dealt with again...only to learn they lost it again. not to worry though...when you phone the call centre, where the automated system tells you you are not a customer after entering the land line number bt gave you, you end up with a sub standard service tech apologising for what ever was wrong...ive had dozens of apologies from BT thus far...and no real improvement.
trust me i could go on...there is sooo much more i had to put up with before i even got to being connected and dealing with the slow broadband speed i have now.
anyway, I'm totally miffed with the fact that I am paying for the top tier braodband package in an area where i used to get atleast 1.5 meg broadband...which was via virgin but not cable...i.e. via BT. no lies the previous property was only two streets up..literally two streets up from there and the house i bought gets no better than 500k.
I was told by the BT salesman (which was a con i'm sure) that BT would be rolling out its new fibre optic cables in my areain the new year ..this clinched the deal for me because I didnt at the time want to sign up via Sky or virgin and be tied into a contract with them if it was only going to be a few months before BT upgraded their network in my area...well midway through Feb now and it seems my connection is no better and seems to be getting worse.
I'd hate to phone them again because a cant bear having another 'cant-give-a-**bleep**-cause-you-cant-touch-me JOBSWORTH' apologise for this rubbish that is my broadband only to go through the same tests with no positive outcome.
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
All i expected when signing up was to have reasonable bb at a high price as i knew Virgin cable is far better but unfortunately not available where i live.
Saldy this seems like too much to ask

quintong wrote:
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/fttc_pot_exchs.pdf
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Feel like I have been mis-sold. Can I cancel?

Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?

TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Mis-sold and mis-led

Are there any more people out there who feel they have been mis-led and mis-sold a package?
Before I moved from orange I spoke to a bt operator who told me that I would be able to browse the internet/use the PS3 everyday for gaming without any fear of using all my 10GB allowance,
Now this is my 2nd month and twice they have contacted me saying I would be reaching my limit.....funny enough I havent used the PS3 at all /no downloading and because my speed is so slow I cant watch any tv/youtube etc so WHAT may I ask is taking all my limit.
I believe that I have been mis led and so before I look into legal action have any of you been DUPED

Cliffiord wrote:
I too, have been mis-led. The Broadband useage in option 1 is 10mb and I was told that this would be more than enough for my needs. Hiowever, it is ony just over halfway through the month and I am told that I will only have less than 3mb left. IU am told that I can up date my allowance but it will cost much more than my original tesco Broadband. I wish that I had not joined bt! Not only that but bt are suggesting that I go straight into Option 3 with unlimited useage at £25! This is £8 more than my previous Broadband provider. Unfortunately the only give me 7 days(which has long past) to cancel. This is poor and not only that I AM STUCK WITH THIS VERY EXPENSIVE SYSTEM FOR 18 MONTHS!!!! My motto: " Pay cheap...get cheap" - serves me right. WHAT A RIP OFF!!!!
Hi. Welcome to the forums.
Just for info the usage values are in GB, e.g. option 1 is 10GB.
It does depend on what you are using your connection for. Can you give an indication of use ? Smartphones, games consoles, catch up or streaming TV, skype video chat etc ?
You can check your usage using the online usage monitor (up to a day in arrears and given at midnight the previous day). See my shortcuts (link below) options 14d-14j.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

I have been completely Ripped off by these People

I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
"You haven't fully paid your previous bill
Your previous bill
£51.36
Your payment
6 Feb 14
We take this amount off what you owe"
Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
Broadband and Calls
5 Feb - 27 Feb 14 £19.29
This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
Broadband and Calls
28 Feb - 27 Mar 14 £26.00
This is the cost of your Package at £26.00 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Unlimited BT Infinity 2
Broadband and Calls
28 Feb - 27 Mar 14 £28.15
This is the cost of your Package at £28.15 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
I am being charged for 2 and a half packages or something.
My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
Yours sincerely. Very sad customer.
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I am a recent Apple convert and feel like I have been ripped off

I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.

bgrad wrote:
duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
It is not that automatic, but not far from it either.
I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
A spare battery is a good thing to have.
The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
Just avoid that store in the future. Most places are much better than that.
The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that.

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

VERIZON RIP OFF PROJECT!!! BEWARE

I purchased a smart phone in November of last year. My bill remained constant for two months, then at the beginning of the year it doubled...and has been constantly over $230.00 per billing cycle this year....
I was puzzled as to why, my phone habits hadn't changed...the only thing I had done was buy the "smart" phone. I began to look a little further...and did not have to go far...
Have you noticed that the "smart" phone will let you switch between calls? Where is the disconnect button for the call that you briefly switch to? There is none!! So when you switch to the incoming call however brief, the minutes keep rolling until you hang up both calls completely!!!
They have made a phone that is "smart" for their pockets, while cleaning yours out unbeknownst to you.
I called Verizon and asked for a complete audit of my account...so I could prove what they were doing, while bringing it to their attention. I was told "how do we know when you disconnected the call?"....WOW That response lead me to believe that they know what is going on...and the fact that the audit was not conducted.
If you are having the same issues....respond to this blog and maybe we can get them to listen and fix this problem...or we can get the FCC involved, and start some class action movement!!!

SusieQ72064 wrote:
tOTAL ALL TOGETHER , VERIZON OWES ME $300.00. This all started December 2010 when i purchased a piece of equipment from the Verizon store that was suppose to work with the Xbox so i could get it set up so my son could play the Xbox on line. Well, i purchased it for $99.00. in the mean time they told me it would have to have its own phone line, but that if the product did not work on the xbox to bring it back withing 30 days and i could get my refund for the product plus the early termination fee which was $75.00. well, within 2 days i brought it back because it did not work like they said it would, All i got credit for was the charge i paid for the equipment. I still have not yet got my $75.00 early termination fee which i paid in December. Then I called them and they said that it would come off the next month bill. well guess what, it didn't. Then the next month I took Januarys bill into the store, they loked at it and said that it had never been billed to me in the first place and that was why it didnt come off. REALLY? DO YOU THINK i bought that story, i had it all in writing where it was charged to me. More fussing and nothing happened. Then February bill it was charged on there again. I decided i would pay my bill but i deducted the 150.00 that they owed me before i paid it. Well, guess waht, they shut my phone off for not paying that 150.00. so in order for me to get my phones turned back on, i had to pay the 150.00 that i deducted plus and extra $15.00 a line reconnect fee. Well, i called them and told them i was filing a complaint with the company and asked them to send me a form. They told me i had to do it online. Ok, i was willing to do that, but when you bring the form up that they told me to fill out, you cant fill it out on line. So i printed it out and was going to mail it but guess what no address to mail it to them anywhere on the form so i called AGAIN, they didn't know where to mail a complaint form too. REALLY ? but after 20 minutes of being on the phone with them, they finally came up with an addresss, which i think was bogus cause i still have not heard a word from them. They messed me over good this time, but it WILL NOT happen again. But just to let all you people know, DO NOT buy anything from VERIZON again ! they will lie and lie and lie. And the sad thing is, I took Dec 2010- thru March 2011 bills into a verizon store and we went over the bills with a fine tooh comb and they agreeded with me, they have never given me the ct=redit and also they have charged me 2 times for it. But customer service says that is not how the bill reads. I guess they have a different bill them the one that i get every month.... They are a RIP OFF !!!!!!! I hate that they bought out ALLTEL because i had ALLTEL for 12 years and never had a problem one with them plus they were alot cheaper too !
Not sure what you are talking about, but an ETF is a one time charge. If you got charged $75 for each of the last 2 months, it seems as if you still have a line with service active. It sounds as if you returned the device, got credit for it and had to pay a $75 restocking fee. Not sure what the $75 charge is/was for the 2nd month.

Why do Oz users get ripped off all the time.

Hi Can anyone explain why it costs $AUD16.99 an album or $AUD1.69 per song to buy music through the Itunes store in Australia when it costs $US9.99 to buy the same album ( or $US0.99) per song if you buy in the US. The current exchange rate is at around 95c in the $ so the price should be no more than about a $1.10 so Apple or somebody is making on average about 33% extra for every song sold in Australia. This is discriminatory and patently unfair. It doesn't cost Apple any more to service Australian clients than American and this price difference is unjustifiable on the evidence before me.

Which is precisely what I am doing. i will find a way to purchase direct from the US or UK. But I would still be keen to see some justification for the rip off apart from the "cause we can" mentality. Still doesn't make it right for Apple or the record companies if it is them that are setting the prices. Typical isn't it . The whole music industry's (ie the labels) approach to digital music right from the start - firstly fight it tooth and nail until such time as it is obvious you can't win so then change the rules and try and control it even more than ever before (DRM and sundry associated issues ) and again when even that is shown as a complete waste of time and effort introduce a pricing model that favours particular markets. And people wonder why people share music ?
And even the fact that your statement regarding different negotiated market access for different markets is a joke in itself. Why is a US consumer any more entitled to a cheaper price for music than someone in Brazil, Australia, Asia etc. Sure their market is bigger but with online music it is a global market with no respect to borders. So that argument would also be fallacious. Lets face it they do it cause they are getting away with it and they don't really give a toss about the consumer.
So you are suggesting that the costs of supplying an Australian consumer is 33% more than the cost for a US customer . Basically this works out that every third album you buy should be free or would be free if the prices were comparable.

Fed up with N97 flagship rip-off

I bought this phone just days after it came out back in june here in Holland.. Thus I paid the full price, meaning I would be one of the users which would recieve the latest rifraf to FW the first, with first I mean one of the first of course. I should have smelled sh^t when my phone came like 5-6 days after my order..
To my surprise I came in contact with N97 users which bought it from a telecom-company which are able to update long before I can.. So my unbranded phone still awaits update while other douches which bought it weeks after me PAYING FAR LESS than me are already up-to-date?? WHAT IS UP WITH THAT??
Contacting Nokia Care and recieved this dumb useless message: FW is still tested and will be available when stable? What the hell?? Why release it in the first place??
Another big surprise, hundreds of euro's for a glitchy phone with headset I barely use, whilst other phone-companies offer some (cheap) fulfilling products such as a leather case etc.
I think this is my OWN fault, I was the one who bought the product, I was the one who trusted Nokia and went through with the phone, I envy family-members who got rid of the piece whilst I still have it in my hand, deffective
I feel really stupid, for buying this product, Safe to say my first phone was Nokia and always trusted Nokia unfortunately a 600 euro rip-off punished this trust
NOKIA BACK TO RUBBER BOOTS!!!!!!
I think I am allowed to write off my frustration in a civilized way as I donated 600 euro's to nokia,
Message Edited by Sokrates on 06-Nov-2009 02:33 PM
Message Edited by Sokrates on 06-Nov-2009 02:40 PM

nottmbantam wrote:
Lastly, please be careful and what you say on these "discussion" boards, because there is no room for discussion. If you criticise Nokia, your post will be removed. If you continue, you will be banned. It is not a place for discussion at all. I feel it should be renamed User Instruction Forum. It's about how to get info to use your phone. That's about it.
@ nottmbantam: as you know, we who run this forum only remove posts that clearly violate our guidelines. We do not remove any criticism, as long as it's civil and constructive.
As for the N97 updates, it's unfortunate that the latest version is not yet available for all markets. To my understanding, new versions are released daily for new countries and the Nokia Software Update team is very aware that many of you are waiting for the version for your product codes.
@ Sokrates: I can only guess that there may be something specific in the local N97 version that has made it to be released slower than others. But I am sure that the local Nokia Benelux sales office is also very aware of the situation and are working with the software team to get the local versions available as soon as possible. I would think that this is a top priority for them. Unfortunately there are no public release dates for the new versions, but I am sure it's coming and hopefully soon. I'm sorry that I can't help you more with this.
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

Re: Contract renewal issues - being mis-sold by BT...

I recently moved house and decided to carry my bt infinity services over to my new address. A conversation with a BT telesales girl clearly informed that I would not be locked into a new contract, I even got her to repeat this.
She proceeded to convince me to accept a "free" BT HUB 5, whereby I'd only have to pay the delivery charge. Again, I asked her to confirm I wouldn't be tied into anything as I wanted to shop around.
After an appalling performance from BT whereby they **bleep**-up my house move (missed appointment & wrong number assignment) I decided to go elsewhere.
I now have a BILL from BT for £81.71 (contract) + £65 (HUB box). I was mis-sold a contract and the BT customer care team are unwilling to help.
Anyone got any ideas? I have missed the cooling off period of 14 days from placement of order, but I am within 14 days of the order being complete.
Thanks,
Tremayne

Hi tremayne77,
Thanks for posting. Sorry for any confusion with the contract terms etc. imjolly has made a good point. The bill does look low for any held to term charges. I can look into this for you. Drop me an email with the details. You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Mis Sold - What Now???

Having signed up to BT Infinity 2 package with BT TV etc, I finally got my line connected on the 18th February. On signing up, I got notified I should expect 73.4mb down and 20mb up. Line got connected and couldnt get above 30 down and 4.5 up. Rang BT and got told initially "tough, thats good speeds for your line". When I kicked off they finally agreed I should have an Openreach Engineer to visit - free this time because I am still a new customer, which was really good of them - and he has now told me that my line is maxxed out at the the heady speeds of 43.2 down and 13 up. To say I am p*ssed off with this is an understatement and I now want out of the contract due to misleading information at sign up and being mis sold the package.
To be told on the phone that although I was told that I would get 73.4/20 I cant complain because 43 is well within an acceptable range of the upper limit is an absolute joke. Dropping nearly 40% off my initial sign up speed?? Really???
So I want advice on what course take next - was told today by some cheeky BT Options CSA that "you are in a contract, so you will have to pay to get out of it" is not on. I am guessing raising a complaint with OFCOM is probably going to be the only way out of this.
Forgot to mention - at no point during the signup was I told I what range my speeds may be apart from the initial 73.4/20. If I had been told that I could maybe end up with only a max speed of 43, i would never have went ahead and would have went with the Virgin deal that was on offer.
Solved!
Go to Solution.

Complaining to Ofcom will do you no good. They do not deal with individual complaints. If you were wanting to complain you would need to go through the BT complaints procedure and after it has been exhausted you ask for a deadlock letter then take it to the ombudsman.
However rather than doing all that you would be better to try and get your problem resolved.
The speeds are sold as "up to" and not "as" or "guaranteed". You should be getting the speed between those shown in the Range A estimate, that is between 54Mbps and 73Mbps. As you are clearly not getting that it would appear there is still a problem with your connection.
The estimater takes into account your distance to the cabinet and would reflect this in the estimated speeds, Even if the line is 700 meters from the cabinet to your house you should still be getting better than what you are getting. See graph for a rough guide distance to speed.
While the engineer may have replaced the entire line from the cabinet to your house I have my doubts.
You need to contact BT again and inform them of this and don't be fobbed off with "that is as good as you'll get" or anything else.

Multiple problems with Zen Mosaic - it is a rip off

I have recently purchased the Zen Mosaic and have had nothing but trouble. Creative Centrale frequently hangs, the device stops responding, it accepts only some MP3 files, and it goes into shutdown while connected to the PC. I have done all the steps the tech support line has suggested, including clean up, reformatting and reloading firmware. Since I have misplaced my original receipt, it appears as though I cannot even return it to the company for repair. Help! I am stuck and feeling really ripped off by this company and their products.

Hi Glan,
You can contact the place of purchase for a reprint of the receipt. Support just need some sort of verification to justify the date of purchase.

BT Fibre - Mis Sold - Rip Off Product

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