Feel like I have been mis-sold. Can I cancel?
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF)
Similar Messages
-
how can I get rid of ios6 ? I have had this iPad for less than 2 weeks and made the mistake of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed
There are alternatives. But none of them have Google street view, able to work on iOS 6. Apple should have offered this as a beta version, for a few more months instead of inflicting us with an inferior product. This iPad will probably be my last Apple product. A shame, because until last a few days ago, I thought the iPad and iPhone were fantastic.
Apple should quit their petty squabbling with, Google and Samsung and concentrate on supplying the best product.
Google and Samsung must be enjoying this particular fiasco. -
I feel like I have been taken advantage of
The OS3 had to be the biggest waste of money I have ever spent at the Istore. The crippled bluetooth really makes me feel like I have wasted my money. Why does apple always do this with their products.
I hope google comes out with a mp3 player with wireless inetThe same thing happened to me. I ordered 2 Samsung Galaxy 4 phones in March. The promotion was $100 credit on each line. I called and talked to a customer service rep before I placed the order to make sure we qualified for the promotion since I was upgrading 2 lines from basic phones to smartphones but not adding new lines. I was told that we did qualify and we would get the credit. I still have not received the credit. I was on the phone with Verizon today for 1 hour and 42 minutes and was told they never had that promotion and I would have to prove they did. How can I possibly do that? On the other hand, Verizon should have a record of my phone call with the customer service person and surely they have a record of what promotions they had and when. I think Verizon should honor what their representatives tell us even if they are wrong. I too feel scammed. I still can't believe that I was told today that Verizon never had that promotion and I have to provide proof! What terrible customer service.
-
I am a recent Apple convert and feel like I have been ripped off
I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.bgrad wrote:
duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
It is not that automatic, but not far from it either.
I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
A spare battery is a good thing to have.
The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
Just avoid that store in the future. Most places are much better than that.
The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that. -
I feel like I have been duped by the Edge program.
Who do I contact to review my verizon experience in regards to a purchase made over a year ago?
The documents section does not hold files that long, so where can I find a copy of my receipts and agreements?You could call verizon's customer service and say you nevered recieved a receipts. They could possible send them to you. I am notsure if that will work tho. If you tell them you are trying to dispute something then they probably won't send them.
What is going on? -
Can I exchange for a new laptop? Since December it has been having hardware issues and it has already needed to get parts changed twice already. My laptop is not working properly again. I feel like I have unfortunately gotten a lemon laptop.
Apple will repair or replace at its discretions, parts found to be defective in materials or workmanship.
You will have to discuss whether your history warrants a complete replacement with the folks at the Genius Bar.
I do not speak for Apple, but it sounds to me like you have been unlucky, but not unlucky enough (or have spent so much time with your MacBook in the shop) to warrant a complete replacement.
You have not provided any details of what the faults were or what was replaced. If they replaced the motherboard, you already got a new computer -- because everything except the drive and the display is on that board. -
Have I been mis sold or am I missing something?
I'm confused. I called bt for a quote for phone tv and broadband. I was quoted for the tv essential package. I can't remember conversation but obviously I confirmed sport channels were included as this justifies the price in my eyes from leaving sky.
Fast forward and I have it all up and running but no sport. Called the other day, spoke to technician who said he couldn't activate it so he transferred me to another department. Lady told me she had ordered it and I'd get it on my tv within 48 hours. 4 days later I've no sport so called again. Again I'm told he can't activate it so transferred me to same department.
Now she has just told me that sport is not included on the tv in my package as I don't have infinity, only on the app. She said I have not been mis sold as I wasn't told I could get it on the tv. But how am I to know that I could only have it on the app, why wouldn't the guy say to me on the phone that I'd only get it on the app or website?? On the bt main page where you choose your package, it states that bt sport on bt tv is available as a bolt on. When you then click on start my order, it states that this bolt on is free.
This has now been referred to another department so they can listen to the original sales call. I've also asked them to listen to the call 4 days ago when the other bt woman told me she had activated the sports on my tele. I am very confused and wondering have I missed something very simple here or are they advertising it badly?Hi Emilydel,
Welcome to the community forum. I can take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Has anyone had any luck returning their iMac w/ Lion? I couldn't even reconnect back to the iternet tonight w/o restarting my new iMac.... Looks like folks have been having this problem for months & months .. The Apple tech told me that all I could do is wait for Apple to come up with a fix... Got a new router this week so that isnt' it. Would I be better off w/o this until Apple gets their act together? I downloaded the combo update 10.7.3 & it helped for about a day... yesterday I still had to manually reset the connection but now it's resorting back to disconnectiong w/o fully going into sleep mode first. Sorry to say this is a major lemon. Help!
Seems unfair... I thought I was probalby having a router problem... got a new router this week. Thst's when we realized we have a computer problem. My next door nieghbor got zero sleep staying up all night while trying to help us figure out what the problem could be. He said if it were him he would have returned the iMac / Lion. Got the new iMac w/ Lion for Christmas but didn't realize until this week that Apple is the problem.... Hard to believe that Apple just has kept on selling this like ... oh No problem! Can't stay on the internet... but will sell you another one today! I'm getting mad... It's not every day we spend that kind of money on a computer . & ALL they can give us is that LOUSY Lion combo update. I can't even stay connected long enough to make a vitamin order with Puritan's Pride... & then the disconnection wipes out my cart... so I have to start over. When are they going to fix this! 'Not feeling very positive'. I feel like Apple KNOWINGLY sold my husband a defective... system. 14 days... oh please...
-
After updating my iPhone4s to the lastest update my photostream stopped updated onto my comuter. From my phone it looks like pictures have been moved into the photostream folder... but they are not showing up on my computer. Help!
I have signed out then back into the cloud. I have comfirmed location of the photostream folder. I have have even restored settings on my phone. any ideas on what I can do to get it working again? or do I have to accept defect, and manually save my photos?There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it. -
I just want to keep CSx updated and continue to use it like I have been.
I'm an individual.. One computer!, no team or bank of computers... Just me..
I don't need a cloud! I don't want a cloud!
I just want to keep CSx updated. and continue to use it like I have been.
Cost me about $600 every other year to keep this updated.
I can afford $600/every other year.
What do I need to do to keep using The Design Premium CSx ??Short answer: You are [or eventually will be] outdated and out of luck.
I've been a master collection user since it's been availaboe, but I've been struggling with this and other questions, and have come to the conclusion that I need to be proactive in looking for alternatives, so when the day comes that CS6 stops working on new hardware, I'll have options.
My biggest concern is that with the current CC model, if a user decides to stop, or can't afford, their subscription fee, thirty days later they loose access to ALL THEIR CREATIVE WORK-- without monthly activation, all the CC software STOPS WORKING!
Moreover, after everyone is on the CC hook, what is to stop Adobe from charging $100 per month, or $300.... As a huge company driven by investors and quarterly profits they will charge whatever the market will bear. Many will be held hostage to the subscription fee, no matter how high it goes, because they won't be able to afford to loose access their creative work. So... going forward the market will probably bear a lot more than $49 per month.
Then, if this wasn't enough risk, there is also the dependence on the web and Adobe's IT infrastructure to keep the software "activated". I know it is probably extremely unlikely, but what if they suffer a cyber-attack like many other large and theoretically "secure" companies? What kind of havoc could an attacker wreak with the creative community if suddenly all our software stopped working? You may laugh, but I just read an article today on cNet Security about how Twitter's domain registration was hacked by SEA-- at least for a brief time, SEA was the admin for the Twitter domain records.
Since hearing Adobe's plans, I realised that over the years, with the exception of 3D, I've gravitated to Adobe for all my creative work-- they really do make great software. Even though this represents a huge investment in time and "learning curve", I've started to seriously evaluate alternatives. When the day comes that CS6 is no longer working on new hardware, I hopefully will already be using other brands.
My current thinking: If Apple makes FCP 11 a professional tool again, that would be my first choice for video. If they don't, I've been taking a hard look at Sony Vegas-- or there is always Avid. For compositing, while I really know and love After Effects, I have a copy of Eyeon's Digital Fusion that came free with Lightwave3D that I've never even installed. It is now out of the closet and sitting on my desk, waiting until I have a few minutes to install it to give it a try. For photo editing and vector graphics, I've been looking at the Corel suite-- I haven't used Corel in years, as it always seemed "clunky" compared to Illustrator, but it is a viable alternative, and used and loved by many. Photoshop is an industry standard and I've used it for fifteen years, but I also have both Gimp and Cinepaint on Mac, and use them frequently already. They aren't as capable or as slick as Photoshop, but they do everything I need, so photo editing is covered. As far as web tools, Dreamweaver is nice, but web development can be done with any editor. Flash (and all browser plugin technology) is being supplanted by HTML5 and Javascript, so loosing Flash, going forward, is no great loss. I haven't used it in over a year anyway, but f I really need 2D animation there is always (gasp) Silverlight, and maybe also other tools that I'm currently unaware of. InDesign isn't a concern for me as I almost never do print.
So bottom line for me: If Adobe works out a compromise where the software keeps working even if the subscription lapses, then it would be a different ballgame for me. I'd even be willing to agree to pay two or three year contract before the perpetual license kicked in. However, as it stands, the CC subscription (and potentially vanishing software) represents a level of trust in Adobe that I'm not prepared to give. -
I have a brand new mini mac and a new apple TV. Both have been updated and can see my movies in itunes. I can use Netflix and stream music. I have tried to use my old laptop and it streams video fine. But my new computer only see a spinning circle.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. -
Transferred backed-up data from external hard disk to new hard drive on my MacBook Pro which seemed to be successful. I now find that some (or maybe all) old emails have been resent. Can anyone tell me what has happened?
Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M. -
Can a stolen Iphone be traced by using the serial number to see if it is still being used. I have had the handset locked but have been told it can be over ridden.
No.
Contact yoru carrier. They may be able to blacklist it. -
Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?
Oh well that's what I heard because it's about the 90 days warranty ,,. Anyway can you please tell me what I can do to get it fixed ? It's a not really big crack in the right bottom side of the screen
-
I tried to import some photos into iPhoto today and was given a messaged indicating I'm out of room?! I only have 11,800 pics in my library and have been told iPhoto can hold up to 250,000. Help!
Command (right) - click on your hard drive icon on the Desktop and select Get Info from the contestual menu:
In the window that comes up will be the amount of available(free) space:
OT
Maybe you are looking for
-
No longer snooze times in mavericks calendar?
I think I have this figured out now after several runs through these discussions and other forums, but I want to make sure I'm correct in my understanding... can someone please confirm? I used to rely heavily on ical alerts for things that didn't hav
-
Greetings, old MB died and replaced with A55M-P33. put everything back together, no video and not a sound from that little speaker. tried all the following, but no lucks... tried to tap into BIOS tried to resetted the BIOS tried outside the case Ple
-
Take up Oracle ERP database responsibilities.
Hi all, How to take up oracle ERP database responsibilities from old DBA mean to say which aspect should i consider most important. Thanks.
-
Hi all, How we can edit the XL repoter report.i m new to XL reporter.I am not getting how i can edit the report.how the columns are linked means which column is linked with which data base field. Thanks, Neetu
-
Database Access from Web Center Portal Application
Hi, I have a requirement to store user preferences in database. These preferences will be fetched at the time of user login and page will be rendered accordingly. I was just wondering should I use Entity objects/view object for DB interaction or shou