BT Infinity 2 and high ping rate

I am having a problem with my BT Infinity2. I am getting high ping rates some as high as 181 ms. I have download speeds of 15 meg and 8-9 meg upload. This is through the router wired to my computer. I was told that I should be able to get somewhere in the region of 77 meg. This is nowhere near and needs to be sorted out.
It doesn't matter what time of day I do the speed test it is always the same. If I try and play my Football Manager 2012 game online I can't as my connection just kicks me back off the steam server. If I try and watch a programme on Iplayer or ITV player ther programmes are fuzzy, blocking and unwatchable, also with the buffering is beyond a joke.

micksea173 not good and you have my sympathy
Try rebooting both the hub and the modem. Run the BT Speedtester to get your IP Profiles and http://www.speedtest.bbmax.co.uk/ to get an accurate speed test. Pings are very dependant on the site you are measuring a ping of 181 for a server in LA could be quite good! If you know how also run a tracert to bbc.co.uk. Post agin with the results and somebody can make an educated guess as to where the problem lies.

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Random Disconetions and high ping during online games

I have had the same WRT120N for over a year now and it was working fine until a few weeks ago ,I play League of Legends a lot and lately during matches i get high ping and disconections at randome times even though i'm useing a ethernet connection to my desktop. I get 500ms ping and a message saying Ttrying to reconnect and it stays there for 30-50 seconds but when i open chrome the net works fine. I could really use some help here please.

Hi,
Checking League of Legends' forums, you might want to check these links:
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If everyone needs to believe in something, I believe I'll have another beer..

Frequent SNR drops and high error rates

Heya all,
As of the past few days, I've been having issues with my BT Infinity 2 connection suffering from long periods where the SNR drops, and error rates increase. I've contacted support on the phone, but sadly unless I'm using a Home hub, they won't help me, and I don't have one to use. I've offered to provide them with any information they require by email, but they say it's not possible to send them anything. They've tried several line tests and they insist that everything is fine with the line, and that I must have faulty hardware on my end.
For a bit of history; I've had this connection since March 2012. When it was first set up, I was getting no interleaving down or up, and I was getting over the 40/10 I was quoted. A few months later, I was given an upgrade to 80/20. The interleaving remained at 0 both directions, and latency was around 12ms to bbc.co.uk (as an example). As time went on, errors began to show in my modem logs, the speed began to drop, interleaving kicked in, and the latency has increased. I called them about it originally, and an engineer came out. They replace the face plate, gave us a new modem, and issues an line reset. This solved the problem completely for a few months. Around 2 months later, the same things began to happen again. I called support again, but this time, I was outside of my contract period, so they effectively refused to help unless I was using their Home Hub thing, and blamed my equipment. Since this last call, things have steadilly got worse, until recently when the SNR drops began to occurr...
All I want is my connection how it was when I first changed to 80/20, with no interleaving. Nothing has changed in my flat since the connection was installed. There have been issues with street lighting and roadworks in the past, but I believe these were resolved. I suspect that there is a fault with either our line down to the distribution box downstairs (BT's responsibility) or the wire from there to the cabinet (Ashton-under-Lyne, Cabinet 6) (also BT's responsibility). I would ask for an engineer to come out, but I know they won't find a problem (even though there is clearly one there) and I'll get charged for a call-out, and still have my problem! What can I do to try and get it back to how it was?
Asn additional note, there's a neighbor of mine around the corner who's got the same product, going to the same cabinet, and they don't have any of these problems.
This is the current state of my connection as of 2014/07/17 09:47:35:
http://brins0.net:5555/~mhisani/vdsl/2014-07-17/ConnectionStats-2014-07-17-09.47.35.txt
Here are a few graphs of the SNR when these drops have occurred:
There are many days worth of stats here to browse:
http://brins0.net:5555/~mhisani/vdsl/
Hardware:
Modem: Huawei HG612v3b
Router: Asus N66U (Tomato v1.28)
Faceplate: NTE5 (Mk2 SSFP)
No extensions
no bell wire
no phones plugged in
Line to modem is under 1m long
If there's any other information, at all, which will help diagnose my problem, please let me know and I'll do my best to provide it.
Please help!

Can you try the above mentioned program in order to monitor the errors on your line ? You should be able to tell as and when the errors start to increase dramatically which in tirn, can make it easier to narrow down any problems.....
I don't suppose you have a plasma TV ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Drop in speed and higher pings

Hi, i guess this has been mentioned before on here but i think the G.inp activation has happened on my cabinet. i was using a Eci modem but read the huawei modem may solve the G.inp problem but didnt. I connected my Asus Vdsl/Router to the line and the stats say its on interleaved, i activated the G.inp setting and it went to fastpath and the connection speeds were back to normal, but using the connection the speeds were terrible. Original speeds were around 73 mb down and 18 mb up and are now 64 down and 16 up. pings went from 5 to 22. Is there anything that can be done to rectify this?

I think there's a beta firmware for the Asus which resolves stability problems like that.
Which exchange are you on?
If you found this post helpful, please click on the star on the left
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The curious case of Infinity 1 and high usage - a ...

Please help! My Mum recently took out the 20GB Infinity 1 package, along with a new HH5. Since then her broadband usage has gone through the roof - previously using around 1-2 GB per month - now its around 60-70GB or more. They confirmed that HER usage was very low although there were other devices on the hub (even though BT changed the wireless key around 4 weeks earlier) – nobody was given the new key. Last week BT advised we change the wireless key AND the hub password - we have done both. However, since then there has been another 17GB of usage. She has been charged for exceeding her limit, even though she is not using the broadband. Nobody else is either - its impossible – all devices have been barred (or limited) through the hub. I can only think BT has a data reading error. No other devices are listed. She does not stream videos (or do anything at all really!) on her one device. Her laptop says her usage for the last 60 days is 1.83GB. Please help, its driving me nuts!!
Solved!
Go to Solution.

hi
that does sound like a lot.
do you have sky on demand connected or another tv package that you can stream via your broadband.
even if you did it would still need a lot of viewing as a hd movie might be 1.5gb
is this the usage monitor you are using https://www.bt.com/appsauth/genericlogin.do?TYPE=33554433&REALMOID=06-97c7b65c-4070-10cb-a9e1-83aaa3...
edit:
just a thought.
what computer operating system have you got loaded on any computer in the house.
reason i ask is we had problems with a desktop at work last week. it was running xp and had a 256gb hard drive and when i tried a defrag it said 253gb was used and showed in red.
after digging around it turned out to be a corrupt windows update that continuosly kept reloading while the computer was on.

Slower 4G Download Speeds and Higher Pings Tonight

Stillwater, OK. Tonight, the DL speeds and ping times are worse than normal. UL speeds are unaffected.
Normal speeds, representative of the last few weeks...
Tonight's speeds (similar results to different test servers in the area)...
Ping times have more than doubled, and the download speed has been cut to ~25% of normal. If I try a test server on the east coast, I get something like the following (bad UL speeds too)...
Scary to think this could be due to the tower becoming overloaded (it is prime time) so early in the 4G game. The only other thing I can think of is that its particularly humid tonight, but why would that affect mainly the DL speed and not the UL speed?

Speeds were still slow this morning, so I power-cycled the modem (and router). Speeds are back to normal, so it seems like I just needed to reboot the gear.

Packet loss and high ping

I have been having intermittent packet loss issues for the greater part of this month, Today has made it so I can barely stay connected to the internet. I have gone through customer service a couple times, multiple router resets, wired vs. unwired, nothing changes. Here's some images of the problem from this morning. Just wondering if there was anything I could do on my end to fix this. Modem model is SB6141.

Hi bentheren,
Thanks for posting, have you tried setting up port forwarding to see if this makes any difference?
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BTCare Community Mod
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High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

High Pings

I recently switched over to BT Infinity after experiencing high pings on Virgin's ADSL. My ping was typically over 70ms. Initially, on Infinity, my pings were as low as 10ms and up to around 30ms. However, more recently, my pings are averaging around 50ms. I read that interleaving could be automatically applied to the line when errors were detected on the line. My ip profile is around 40Mbps down and 10Mbps up. I achieve around 38 down and 8 up. Has interleaving been applied to my line? If so, how can this be remedied? I am not happy with this increase in latency especially as I purchased this product specifically for gaming purposes. Cheers

It comes and goes, you can't control it. Currently my line has no interleaving applied.
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Gx620 HDMI higher refresh rates

Hello,
I've bought a Samsung SyncMaster 2233rz to get a lower inputlag and higher refresh rates. GeForce 9600m GT doesn't have a DVI-D port, thus I'm using the HDMI port with a DVI-D adapter as the monitor only has a DVI-D port. I've read you couldn't get a higher than 60hz signal from the graphics card through HDMI for some reason (..it being a mobile card). I'd imagine it has something to do with the bandwidth, but so far I've managed to get atleast 1680x1050 @ 75hz. It stutters sometimes, but quite rarely.
The refresh rate options are very limited as I use Windows 7, which reads the EDID-information from the display. Nvidia control panel registers the connectors as HDMI - HDTV. I've tried editing the EDID-informations and use powerstrip and such programs to get a higher refresh rate, but so far I'm stuck at 75hz. I wouldn't mind lowering the resolution to get atleast 100hz refresh rate, but so far I've had no luck with it. Have any of you managed to get a 100hz refresh rate from gx620 (through the vga-port perhaps)?
BR,
Exa

Quote from: Henry on 03-February-11, 19:15:00
Read this: http://www.ehow.com/about_5067955_refresh-rate-computer.html
Refresh rate is actually a term for analog CRT monitors, not digital monitors.
Hello,
I know how it works on LCD's. That wasn't the question, thanks though.
BR,
Exa
EDIT: I posted about the issue in Nvidias forum, here's the url incase it gets answers
http://forums.nvidia.com/index.php?showtopic=192351

Slow Speeds/High Ping During Evening

Just signed up for Comcast this week. Noticed bad lag while gaming and speed tests indicate slow download speeds (<10 Mbps when I should be getting 75 Mbps) and high ping (200-300ms). Checked everything hardware related on my end and couldn't find an issue. Finally, did some trace routing and discovered high ping on Comcast servers in San Jose and Great Oaks. See tracert results below. These issues seem to occur during the evenings (8pm to midnight PST), but the few checks I did during the day seemed fine. It may be related to streaming volume at night. In any event, it's ruining my internet experience. How can this be resolved? Tracing route to e10905.dspb.akamaiedge.net [23.211.8.171]
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2 14 ms 11 ms 10 ms 98.207.208.1
3 13 ms 18 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 16 ms 12 ms 14 ms 162.151.78.209
5 25 ms 13 ms 30 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 317 ms 305 ms 305 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.8
6.86.102]
8 501 ms * 452 ms be-14-pe02.11greatoaks.ca.ibone.comcast.net [68.
86.83.34]
9 356 ms 305 ms 305 ms a23-211-8-171.deploy.static.akamaitechnologies.c
om [23.211.8.171]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [74.125.239.96]
over a maximum of 30 hops:1 1 ms <1 ms <1 ms router.asus.com [192.168.2.1]
2 10 ms 9 ms 9 ms 98.207.208.1
3 10 ms 13 ms 9 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 17 ms 11 ms 13 ms 162.151.78.209
5 18 ms 14 ms 22 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 189 ms 255 ms 250 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net
[68.86.86.26]
8 229 ms 337 ms 418 ms 66-208-228-70.ubr01a.hurtl301.al.hfc.comcastbusi
ness.net [66.208.228.70]
9 236 ms 305 ms 305 ms 72.14.232.138
10 213 ms 218 ms 187 ms 66.249.95.29
11 194 ms 286 ms 321 ms nuq05s01-in-f0.1e100.net [74.125.239.96]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [216.58.192.46]
over a maximum of 30 hops:1 1 ms <1 ms 1 ms router.asus.com [192.168.2.1]
2 14 ms 10 ms 9 ms 98.207.208.1
3 14 ms 9 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 15 ms 11 ms 17 ms 162.151.78.209
5 17 ms 13 ms 13 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 427 ms 305 ms 304 ms he-0-14-0-1-pe03.11greatoaks.ca.ibone.comcast.ne
t [68.86.86.202]
8 210 ms 305 ms 304 ms 173.167.59.66
9 479 ms 305 ms 305 ms 209.85.241.55
10 282 ms 305 ms 304 ms 74.125.37.43
11 215 ms 305 ms 304 ms nuq04s30-in-f14.1e100.net [216.58.192.46]Trace complete.

The same thing is happening for me. I live in Houston, Texas and my ping to a game called LoL was around 80 now its at 90. It's not a huge difference and I don't notice anything when gaming. I'm just curious as to why this has happened?

High Pings and lag in games.

The problem I have is with gaming early in a morning and towards lunch time are usually fine and late a night into the early hours are usually ok aswell but as soon as peak times roll in my online play is impossible due to high pings and very bad lag, any idea what could be causing my problem please?
Steps I have taken to date, contact BT and was passed onto tier 2 tech support who then ran a noise check which last 24 hours on my line, which seems to have left my line with a higher noise value than before.
Tried a different ethernet cable, different micro filter, unplugged everything from the socket except for my Homehub 2, turned off my firewall and virus checker, reset my computer, closed all unused programs. Tried a friends Homehub 2, tried a laptop, all have the same result with high pings and lag in games.
Also BT quote my line speed should be an estimated 17MB.
ADSL line status
Line state
Connected
Connection time
4 days, 22:09:10
Downstream
8,128 Kbps
Upstream
445 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.6 dB / 30.2 dB
Line attenuation (Down/Up)
24.0 dB / 14.1 dB
Output power (Down/Up)
0.0 dBm / 10.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3334 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2211

Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6592 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6592 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 445 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
363 Kbps
0 Kbps
445 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 363 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 445 Kbps

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I would consider subscribing to the iTunes Match programme if I would later be able to download my music back on to my PC at the improved higher bit rate stated.
Is there a problem with this?

In iPhoto, Select All the Photos you want to move... Then goto > File > Export >
Choose the settings as seen here
Click Export and select your External Drive
Best to create a Folder to put them in... and away you go...

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I have the same issue but with my iPad 2 and iPhone 3GS. Songs play fine in iTunes. If is uncheck Convert higher bit rate songs to 128kbps AAC the no more scratching sounds on my devices.

BT Infinity 2 and high ping rate

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