BT infinity 3 vs Infinty 4

It looks as if I am fortunate enough to have choice between Infinity 3 and infinity 4. Trying to work out the differences and which is best. 3 gives speeds up to 200 and 4 up to 300 for an additional 10 pounds per month. I would like to have FTTP which I believe is Infinity 4. Is 3 FTTC. is the additional 10 pounds per month with it?
Solved!
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Hi broadsword111
Both Infinity 3 (upto 200mbps) and Infinity 4 (upto 300mbps) are FTTP only products. You can't get Infinity 3 or 4 in a FTTC area as FTTC currently only supports upto 80mbps.
However if you are in a WBC FTTP area (ie native FTTP) then you can also get BT Infinity 1 or 2, you don't have to go for the higher speed products such as Infinity 3 or 4.
You are best to talk to the FTTP sales dept on 0800 587 4787. You can also negotiate the price.
jac_95 | BT.com Help Site | BT Service Status
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Infinity Order - BT Fail - terrible way to do busi...

Bit of backstory first, feel free to scroll down the the ### to read my problem
I have been eagerly waiting for Infinty to increase the speeds i currently get through my BT line (all be it through BE broadband).
The date for the service in BRIDGEND was pushed back several times, which is kind of understandable when upgrading so many exchanges and cabinets. When I decided to check last week if the date had been updated for my area, I was delighted to find out that I could order Infinity the next day !
I placed my order online when the clock struck midnight the Infinty option became available for my telehpne number and i placed the order. I followed it up the next day with a MAC code from my current provider, which I phoned through to BT.
On my account page, the order was all set up - I had an engineer visit booked for Thursday 17th March and my equipment was on its way. As the Appointment had been made I booked the day off work and waited in excitement for my new world of internet use !
### Fast forward to today (Tuesday 15th March) ###
My Homehub and Infinity kit (2 cables) arrived this morning - Great. Checked my order online to double check all is well, only to find that it now stated the folowing on the engineer appointment seciton of my online order page:
Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.
This was news to me as I thought you needed an engineer to visit to install the Infinity equipment and socket in the house?
I phoned customer services and after a while on hold I was told that there was a problem with the appointment system so BT had cancelled my order completely (without notifying me).
I was told by a nice Scottish lady (im sure they use Scottish people because of their nice soothing accents!) that they was a "fault" on the order and I would have to wait 48 hours and they will call me back and start the order all over again.
This will of course place me at the back of the queue (i was probabaly the first customer to order in my area as i logged on at midnight on the availability date in the area).
I was told the engineer would not be visiting me on Thursday at all and I should now wait 48hours to "see where we are then".
OK so faults happen, I accept that. And they need to be fixed. But heres my problem with the way BT are handling this:
The fault is with the APPOINTMENT SYSTEM (according to nice Scottish lady) - not on my line, not at the exchange, not with the little green cabinet on my road, but with BT's appointment system.
So, instead of keeping my alotted timeslot (for which i have booked time off work), BT have cancelled not only the appointment - but my Entire Order ! And instead of, calling me when they saw a problem, they put a note on my order syaing "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
Terrible! So they wont bother to pick up the phone and pass it through to their engineer to keep to my timeslot, they have instead cancelled my order (which, by the way, i would not have been aware of if I did not check my order screen online today - no phone call from BT), and I now have to wait 48hours before i can start the whole process again and cross my fingers that the appointment doesnt get spit out again 2 days before my next appointment (which could be in a few weeks time by now).
So in brief, If you order BT infinity, and are given an appointment, and then their appointment system goes a bit wobbly be warned:
BT Have no contigency for when this happens, their system cancels your order outright (although still sends you a home hub), and you are told to wait 2 days before ordering again and hope the same thing doesnt happen.
Rather than calling their engineer to explain the problem and to ask to continue with the visit anyway (as there's no fault on the line) they cancel your order, dont bother to tell you they have done so, and inform you via your order page that your infinty will be connected at their end (which it wont - it cant be).
So for those returning to BT, in the hope that such a large company would have better procedures and engineer visit appointments system would be reliable, think again.
The grass isnt always greener.
(PS If you want to complain about their poor appointment system, when they cancel appointments without telling you - you are told you cant complain until you place the order again - laughable)

Hi spellstar
Yep happy to help you out.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
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Varying Infinity monthly costs

I responded to an advert on a web site asking BT to let me know when Infinity would be in my area a long time ago, 2 days ago I had a polite man from BT sales telling me that there was good news now that infinity was now in my area, and can I sign you up as you expressed an interest in it? I said that I needed to know a few things before I even consider BT... I fired lots of questions at him about speeds, monitoring, throttling, he said that none of these 'issues' that I have with BT exist! After reading these forums cleary they all happen.
I checked the costs on the web site in case I did decide to take the plunge with infinty, and the sales guy called me again yesterday, I told him I am already with BT with my home phone and I have free evening and weekend calls, so I am guessing that an unlimited infinity package would cost me just over £26? He told me NO... its about £40, I told him I would think about it.
I can't find any reference to an infinity package thats £40 on its own?
It quotes £28 in one part, then £26 + in another
I have had 11 missed calls from the sales guy today on my mobile and when I got home 6 missed calls on the home phone...persistant or what?
Sorry for the rant, ... I am with BeBroadband with a good d/l speed of 16-17mpbs and 1.1 up the speed is constant any time of day, no limits, no problems, its infinitys speed that I was interested in...
Any thoughts or comments?
Solved!
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tone1 wrote:
I responded to an advert on a web site asking BT to let me know when Infinity would be in my area a long time ago, 2 days ago I had a polite man from BT sales telling me that there was good news now that infinity was now in my area, and can I sign you up as you expressed an interest in it? I said that I needed to know a few things before I even consider BT... I fired lots of questions at him about speeds, monitoring, throttling, he said that none of these 'issues' that I have with BT exist! After reading these forums cleary they all happen.
I checked the costs on the web site in case I did decide to take the plunge with infinty, and the sales guy called me again yesterday, I told him I am already with BT with my home phone and I have free evening and weekend calls, so I am guessing that an unlimited infinity package would cost me just over £26? He told me NO... its about £40, I told him I would think about it.
I can't find any reference to an infinity package thats £40 on its own?
It quotes £28 in one part, then £26 + in another
I have had 11 missed calls from the sales guy today on my mobile and when I got home 6 missed calls on the home phone...persistant or what?
Sorry for the rant, ... I am with BeBroadband with a good d/l speed of 16-17mpbs and 1.1 up the speed is constant any time of day, no limits, no problems, its infinitys speed that I was interested in...
Any thoughts or comments?
Regards speed, if you're happy with your present connection then I wouldn't bother switching just for a bit more speed in all honesty.
Kind regards... Tom
BT Infinity2:

Can i still use a care call phone line with infini...

hi i have placed my order for bt infinity i have been thinking i have a care call phone for my dad which connects to the phone line via an adapter, can i still use it with infinity?
or will the phone socket take away the compatability?
thanks
mark

If your care phone adapter is plugged into your BT socket,then if you get infinty installed I think that the only thing that the engineer will update is the master socket.
He/she should fit a new faceplate to the socket for the infinty data line [it has 2 outlets],you will still have a normal phone outlet,and I think that your care phone adapter can be used as normal.
But others might not agree.
Keep an eye on this thread as pthers might post thier responces.

BT Infinity issues and only been with them since 4...

I have been so looking forward to faster broadband, religously checking the availability of infinity for my area for months and eventually hey-ho here it is. After having a HH3 on BT BB for years and not a single issue I thought awesome same reliability and faster too. How could I be so wrong!!!!!!!!!!!! I have had BT Infinity for 13 days.
Day.1: The line started out at 79Mb (300 metres from street cabinet) really good performance.
Day.2 Line still fast but orange light on HH5 periodically. (still it is training isn't it?)
Day.3 The line keep dropping out more and more. Fast when it works though!
Day.4 Keep getting resolving host issues and line droppping out??? (still it is training isn't it?)
Day.5 My daughter is asking to put the old one back on as she is going into facebook withdrawal
Day.6 I am thinking of putting the old one back in. Line droppping in and out. Checked the speed still good 76Mb.
Day.7 I am beginning to get disillusioned by this infinty business. The desktop help keeps telling me to call support as it cannot fix my problem. (still it is training isn't it?)
Day.8 Beginning to think this was a BIG MISTAKE! Still fast when it works 75Mb
Day.9 Very frustrated called BT customer support. They performed some tests and tell me the HH5 is knacked.
Day.10 & 11 More of the same. (still it is training isn't it?)
Day.12 Replacement HH5 turned up re-connect. Speed is 63Mb and after 2 hours exactly the same as the previous.
Orange lights, rsolving host issues and dropped connections. Called customer support. They performed the same tests and told me no fault and 63Mb is what I should be getting?.After getting 75Mb with a broken HH5, I was expecting at least the same. They also told me they could not reset the BB profile to re-train the line even though the HH5 was faulty?
Day.13 I am awaiting a call from customer support manager who will tell me that nothing is wrong. WTF is going on BT?

A quick update. Got a call back from customer services and they have now found a fault on the network. Funny that!! Watch this space.

Bt infinity madness in gravesend

firstly I'm connectected to the gravesend exchange which is infinity enabled
all local cabinets ie walking distance of my property (aprtment built 2009 before the infinity rollout so connected to same cabs as local housing) da12 2se have been upgraded or replaced by the new infinity cabinets
bt infinty checker can not find my address
enter the address for all houses on the local roads surrounding by apartment can receive infinity
im connected to a cab that has been upgraded this has been confirmed by 2 open reach engineers
so can any one tell me why i cant get it? im sure the other 300 people in the apartments around me would also like to know.
Also if my line does not support it how can i get a line that does?
also why is it that the bt infinity checker does not reconise the following post codes around my area all recent buit properties 2009 DA12 2AY / DA12 2SG / DA12 2ST / DA12 2SF

Sometimes with apartment buildings there are sub-cabinets in the building which can prevent FTTC being made available to the lines.
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Bt infinity in a block of flats

Okay so I finally moved out from my parents house and bought a flat with my girl friend, however We are a bit broadband crippled here, I'm currently with Sky Broadband ( Naughty I know being with another provider and posting in a BT forum)
Becasue we live in a flat would that be a problem for BT infinty, I have just watched the "How to install BT infinty video" on the BT.com website and it says that a BT engineer would come into the property and install a fibre optic phone socket then connect the fibre optic line directly into the socket its self. I assume the block of flat's them selfs will have loads of internal copper wiring going to various other flats and what not.
BT infinity is due to be rolled out on the 30th of june and I wondered if I'd be okay to get it.
The fastest I can get here is 5mb Download and0.5mb upload with ADSL
Help would be great on this subject
thanks

Ahhh I see, I,ve never seen one of the "big green cabinets" near me . I guess I'm not in the roll out area yet, The road where I live on atm, all the houses, even the road was built in 2008 Do you think they will have already put fibre optic's inside the internal structure of the buildings to enable it for the switch over. We dont even have telephone poles here with the lines going accross the street. I think all the wiring is underground
Just a quick edit, Ive found this in the next street
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Can someone add a poll concerning Infinity 2?

Hi,
As many, many customers have seen little or no benefit to upgrading to Infinity 2, could some clever person add a poll to this forum so we and BT (as if they give a toss) could see what percentage of 'upgraders' are better o worst off.
With a quesrion like.... "Since upgrading to Infinty 2...."
With responces such as
1> I'm getting top whack 76/19
2> It's better as I'm getting 50ish/15ish
3> My upload has gone up but download is the same
4> My upload has gone DOWN but my upload has increased slightly (That's me)
5> I'm actually worst off on both.
I know most forum posts are to have a moan but some indication of what's really happening out there must add weight to any complaints ro BT.
I think a poll would be clearer than hundreds of posts on a thread saying different things.
Thanks,
Tim.

tim1964 wrote:
Hi,
As many, many customers have seen little or no benefit to upgrading to Infinity 2, could some clever person add a poll to this forum so we and BT (as if they give a toss) could see what percentage of 'upgraders' are better o worst off.
With a quesrion like.... "Since upgrading to Infinty 2...."
With responces such as
1> I'm getting top whack 76/19
2> It's better as I'm getting 50ish/15ish
3> My upload has gone up but download is the same
4> My upload has gone DOWN but my upload has increased slightly (That's me)
5> I'm actually worst off on both.
I know most forum posts are to have a moan but some indication of what's really happening out there must add weight to any complaints ro BT.
I think a poll would be clearer than hundreds of posts on a thread saying different things.
Thanks,
Tim.
no 2 for me

Infinity speeds at peak time

Huge problmes in the Mold area, had a hove move on 15th septmeber 2 miles from old house where recieved constant 80 / 20 speeds.
Infinty was installed on 24th september and for first day had 72 mbps speed on line with profile of 77 which was great.
Since 25th my speeds range as follows
5 am - 8 am - 68 - 75 mbps
8am - 12pm - 50 - 68 mbps
12pm - 4pm - 30-45 mbps
4pm - 6 pm 12 - 25 mbps
6pm onwards 0.6 - 5 mbps on average
This has been going on for 25 days now, numerous faults raised and closed by level 2 network teams, 3 engineer visits by open reach only to tell me its not an equipment or line issue, simply the exchange has too many people on infinity and cant cope with use during peak times.
BT refuse to admit this and continue to tell me every night that it will be fixed in 24 hours day after day, engineer has said if i am getting 70 meg at off peak times then its a circuit issue.
At a loss now at what to do other then try and cancel under terms that service can not be provided, neigbours are on normal BT broadband in my area and get constant 12 mbps speeds for £30 a month less, seems that may be only option while infinty 2 is knackered

Are there any problems shown for your exchange. http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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Infinity line checker - buyer beware

Long way from the exchange? Fed up with that slow connection? Thinking of ordering Infinity? I have just gone through over a month's worth of problems trying to get Infinity connected as promised by BT, and want to share my experiences with other rural users.
My exchange - Calder Valley- was one of the first to be upgraded to fibre. In September I had recently contracted to Talk Talk and to be honest wasn't getting good service, so idly checked BT's website and was astounded to find infinity available. I phoned immediately and asked for confirmation that my rural location would be able to get the upgrade. The line was checked and yes, I was told the line registered 39.1Mb download, 15Mb upload. I signed up on the spot. I was given a date for engineer install, but then heard nothing. When the equipment failed to arrive I phoned and was told my order had been cancelled. This was blamed on an internal error, the order had not been properly placed by the BT operative. I re-ordered. The line was rechecked as part of this process, same stats. This time I got all the confirmations you would expect. Great. The order tracker showed a message to say my engineer appointment was no longer required, but when I phoned I was told this was an error, ignore it. I got a text to reconfirm the engineer appointment. Equipment arrived, but having waited in all day the engineer failed to show. No contact, just failed to show. Before the end of the day I phoned, and was told there was a problem moving the line back from Talk Talk. I would have a phone line, but would have to wait for Infinity. I was contacted a couple of days later and told that Infinity could not be provided after all, that I would have to revert to a standard package. I was told the speeds promised earlier were based on a postcode check.
I have problems with the service I've received from BT on many levels.
Given what I know now, I would defy BT to deliver Infinity to anyone with my postcode. Its a rural location.
At no point in the order process was there any qualification or note of caution from BT that they might not be able to deliver the speeds quoted. When I ordered I was told I was told that would be roughly what I would get, subject to the normal variations for traffic etc. This would indeed form BTs side of the contract. Given my location I pressed this point on more than one occasion.
On the basis of the line check I was mis-sold the infinity product not once but twice. I severed my contract with BT's competitors on the back of very dubious information, which was sold as factual.
The individuals I have spoken to at BT have all been decent people, very sorry for my troubles etc. But try to get anyone technical, or anyone senior who can take responsibility and actually sort things out. Impossible.
I typed my details into the line checker again today. Click on 'I've got a BT line' which I now have once again - speed prediction 512k. Click on 'I'm not with BT', speed prediction with Infinity 40Mb. Buyer beware!

Thanks Hamish, I appreciate that this is not one for forum advice as such. When I first looked at infinity and wondered how BT could claim to deliver 39Mb to my location I found the forum a useful source. I posted to add to that information pool.
Although I doubted that it would be technically possible to deliver Infinity to me I went ahead on the basis of 'What's the worst that can happen?' Well now I know. I am constantly amazed that a behemoth corporation like BT can provide such p**s poor disjointed service and get away with it. They are not alone unfortunately.
I understand that Calder Valley was selected to pilot Infinty rollout into rural areas. Not much cop so far. I hope others have a better experience, good luck to them.

Infinity 2 Availability

Is there a published list of when Infinty 2 will be rolled out?
My Infinity 1 speeds were shown to be 5mb upload which is why I changed from ADSL, but I get only 2mb (same as ADSL)
I would have been better off with Sky money wise for FTTC at the same relative speeds.
Thx,

i agree with you there
but my adsl2 was 19mb with 1.5mb upload at £10 a month
i wasn't fussed about faster download speed. I wanted faster upload which is why I migrated from ADSL2 to FTTC and pay 1.6times more.
But I only get 2mb up. Just feel short changed by it all.
I'll move providers as soon as I can as I have had a pretty crappy service anyway. On my third home hub now due to constant disconnecting issues!

Infinty connection timeouts requireing constant we...

I have recently started experiencing a strange and increasingly frustrating problem with our Infinty / HH3 setup.
Our Infinity experience has been excellent up until this problem started happening.
The problem as best as I can describe it is as follows:-
1> If a open a browser my homepage (google.com) times out and won't connect I then have to refresh for it to load the page.
2> When viewing sites that use multiple domains such as eBay.com often the main page elements will load but elements within that page located on other domains (*ebaystatic.com, *ebayrtm.com) just time out, meening that I have to refresh / reload the page to view it.
3> I have recently written a Python script that polls various NTP servers, it was working fine until this problem started now it regularly fails to connect to the NTP server due to network timeout.
The problem seems to affect all of my machines so its not a software / setup problem. It also affects both wired and wireless devices so I doubt it's anything specific to my network. It is becoming increasingly frustarting having to constantly refresh webpages just to veiw them
A little background on my setup just incase it helps:-
Modem and router: Openreach modem -> HomeHub3b
Wired Cat5e network: Cisco unmanaged switch -> MacPro + Cobalt RAQ web/mail server
Wireless G: Laptop running RedHat Enterprise Linux + Laptop running Windows-7 + Adroid Smartphone
Any help would be appriciated..

ray_dorset wrote:
What's there for BT to sort out? It isn't happening to me for example. The problem is more likely to be on your network.
Next test is to connect your PC to the modem instead of using the Homehub, and set up a PPPOE session on your PC, this may show the Homehub as a potential problem.
It is possible that it's a BT issue, I have experienced first hand a very similar issue with a different ISP at a different address whereby despite having a stable DSL connection (no dropouts) I would get page timeouts and page not found errors at random. My first thought at the time was that my router had gone bad, so I swapped it out with a known good router the problem still persisted. I also tried all of the usual stuff like connecting via the master socket, changing DNS servers etc etc... but still no good. So I contacted my ISP they ran checks which apparently showed no problem, yet the problem persisted. In the end I wrote a little script that would ping bt.com and log the results, after about 12 hours the log clearly showed many time outs, I sent the log to my ISP they did more checks and couldn't find any problems, they then handed the case to BT wholesale and within a few hours the problem was resolved.

HH5/Infinty 'resets' regularly and speed is gradua...

Had lots of problems with Orange Broadband earlier this year. I had to constantly reset the router to maintain a reasonable speed that would slowly drop until I reset again (up to a doazen times a day at its worst) Orange organised two visits from BT engineers. First chap replaced the entire line segment at my house after hearing lots of noise on the the line. Problem remained so second chap arrived plugged in a tester which gave him green ticks on the diagnostics (twisted pair basic cable test i presume, as it displayed cable length etc) and reported that 'that was all he could do'.
Orange couldn't offer any further service without charging me (?) so I decided to sign up for BT Infinty.
SInce the end of March when infinity was fitted (ignoring the first settling in week) I've had two weeks of constant resets (HH5 reporting that it was going down in the system events) followed by a month of stable 28 down/8 up. Now for the last 8 days or so I'm back to constant resets that show in the WAN logs as loads of PPP traffic (LCP and IPCP request/acks) and a speeds consistently down to 18 down/5 up. The speed reduction is slightly annoying but the dropouts can be 4 or 5 times an hour which grows tiresome when streaming Netflix or in the middle of changing very important details on banking websites etc.
BT performance test shows 18 down/5 up but cant give extra diagnostics due to a fault ( I've tried several times the last two days)
Quiet line test has some crackle on the line.
2 coincidences - Its not stoppped raining for the last fortnight and a BT engineer was working on the pole outside and a nearby residence at the same time the problem started.
I don t see the point in risking a £130 bill for organising another engineer visit when it was No fault found under Orange.
What do I Do?? Please help. I love the service/HH5/BT Sport online etc and don't want to fight contracts and switch to cable but I am growing tired of phone line faults, for four months now under two different providers.

Sorry folks, thought I might catch the eye of a 'I can help you with that' technician and avoid more level 1 phone calls and/or a hefty bill for another pointless engineer visit but my forum skills are obviously pretty low. I honestly thought joining BT Infinity would be mostly painless after two months of speaking to Orange.
BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange MICKLEOVER is served by Cabinet 7
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
60.1
43
17
10.8
Available
FTTC Range B (Impacted)
51.1
28.3
17
7.7
Available
WBC ADSL 2+
Up to 14
10.5 to 17
Available
WBC ADSL 2+ Annex M
Up to 14
Up to 1
10.5 to 17
Available
ADSL Max
Up to 5.5
5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
1. Product name: BT Home Hub
2. Serial number: +068343+NQ40330148
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 26/03/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 12:03:25
6. Data rate: 5998 / 19997
7. Maximum data rate: 17937 / 69655
8. Noise margin: 15.0 / 20.1
9. Line attenuation: 0.0 / 20.3
10. Signal attenuation: 0.0 / 20.4
11. Data sent/received: 74.6 MB / 500.2 MB

Are non-Infinity customers being discriminated aga...

I believe this to be worthy of further investigation.
My problem. we've been BT customers for some 5 years. We live in Salcombe South Devon and will probably not see Infinity for some considerable years yet.
We are well out of our BT contract. We also have Freesat HD via a Humax Freesat Twin receiver PVR so lots of viewing choice.
We signed up for BT Vision (Now listed as Unlimited TV) including BT (Unlimited Anytime Plan with line rental) and Unlimited Broadband. So the full package you might say.
We currently pay a total of £55.20 for this and have just received a posted invitation flyer to take Netflix, which reads so confusingly and ambiguos I needed to call the helpline # 0800 9171740 primarily to have the offer explained and to explore my options.
The old BT Vision box died around 14 months ago and it was suggested that I paid £50 for the latest BT YouViuew box that happens to be a quality Humax HDD PVR. This is the current equipment we use.
Like most I am keen to reduce costs where possible and wanted to check the Unlimited TV package as we hardly ever watch any Movies or TV Box sets, Kids or Music these days other than the catch-up TV channels that are provided through the blue BT button on the remote control.
I was advised by BT that I could take TV Essebtial for £2 per month, dropping the TV Unlimited package which costs £12.50 p.m. As I suggested I was liklely to drop the package and move over to Netflix a new package of BB / Phone & TV Essential was suggested effetively reducing my overall monthly bill to £37.34 saving £17.86p.m.
Obviously I would add £6.99 for HD Netflix, but still a saving to be had.
Taking time to consider this, I check the BT website, which again is not at all clear, and discover a TV Entertainment package offering 20 extra channels, the sort of channels that we really want like Discovery, History, National Geographic etc etc.
But it transpires that I am 'not allowed' this package because I don't have Infinity.
This is the same reason I was given some time ago when I kept receiving many postal invitations to take advantage of the then newly launched BT Sports free of charge as I was an existing BT Broadband customer.
No one has yet explained to me why non-Infinity customers, who are not able to receive Infinty in their area are discriminated against in this way?
I notice that now BT Sport is 'available' to copper Broadband customers, why and when was this change made?
Was it because there was a new marketing tool to prssure non Infinity cutomers to sign up with the tempting new TV Entertainment package?
This cannot be to do with speed or bandwidth as I am quite capable of streaming all the TV Unlimited HD movies with my current 'old' package without any buffering whatsoever (we have around 14 mb connection speeds through the standard copper broadband)
So why is it that I was descriminated against from enjoying the BT Sports package when that launched, and I am now being descriminated against from not being allowed to subscribe to the BT Entertainment package?
Unless someone can explain the reason for this other than an unacceptable "it's BT's policy", I believe this to be an absolutely unfair practice and possibly even challengeable under trading standards.
Or am I missing something in the ridiculous level of short term discounts, timed offers, comlicaed package combinations etc etc ?

Thanks for the responses, much appreciated.
Just to reaffirm, I am most happy to pay for the latest technology and would love the opportunity to get off 'obsolete' services, but as I mentioned, Infinity is not in our area and won't be until Jan - July 2106 earliest, despite some villages and hamlets 3 - 4 miles away having been Infinity enabled a fair while ago.
Many in the town have lobbied and signed 'Interested' surveys from BT, plus we host a fair sized software company here who would probably organise free beer for a week when we finally get Infinity. So plenty of voiced interest here.
Thanks for the links Telecom89, I checked the multicast availability and I believe our local exchange is enabled, or 'Available' according to the listing. I have a screen shot showing the data but posting here refuses and removes HTML content.
Fact is I receive all HD movies and HD CatchUp TV from BT and never have buffering issues.
According to the BT DSL Checker our exchange is rated at WBC ADSL 2+ - Up to 14 Mbps, WBC ADSL 2+ Annex M - Up to 14 Mbps, ADSL Max - Up to 8 Mbps, WBC Fixed Rate - 2, Fixed Rate - 2, Copper Multicast - Available
If the exchange is Multicast enabled as suggested was needed by zulu17 what is the technical reason for me not being able to recieve the TV Entertainment package?
Sport was 'Not allowed' a yerar ago and now is availabel to us with no apparent change, but now the current 'Not allowed' policy is on the TV Entertainment package.
It just seems so unfair, if there is no technical / bandwidth reason for this situation, a policy to discriminate in this way hardly promotes customer loyalty, it appears to be more a policy of an organisation that still enjoys a monopoly on services. Do I have a point?

Infinity Shambles.

I've been waiting in my office for a phone call from a BT manager regarding my botched internet since 10:30am this morning after waiting all day yesterday for a call.
I made my original order for BT Infinity on the 14th of April, the same day I request my MAC code from my previous provider. Around about a week later I recieved a call from BT and a voicemail was left regarding my order and an email saying my original appointment had been cancelled, obviously being concerned I thought I'd try contacting BT but was told the team dealing with my call were unreachable but would contact me again in two days.
Two days later i recieved a call and was told there was a mistake made on the BT side, something to do with duplicate orders (no one could tell me the exact cause) and I was told the only way around this was to move over to BT Broadband and make the move over to Fibre (this seemed confusing as I know a few people who have moved from the same provider over to bt infinty) anyways I decided to go with what promised knowing the process would take a little longer.
I was told my broadband would be installed on the 7th of May, a compatible router would be provided to keep me going and I would be contacted on the 8th regarding a fast track Infinty Install (including my online benefits, half price for 3months and £100 of Sainsburys vouchers).
On the 7th my broadband was activated but no Router so I contacted the online support who told me a router had not been added to my order but they'd send one out ASAP for delivery on the 8th, which I was fine with (what's one more day) since I've managed to borrow a friends spare router. I also confimed there was a note on my account about the promised phone call, so I was happy to leave it there.
On the 8th I recieved no call.
After yesterday I decided to contact the online support as they'd been very helpful the day before, lucky for me I also ended up speaking to the same member of staff who knew of my woes. I was promptly called by another department who I presume were the Infinty Sales team who then tried to sell me Infinity again, without the online benefits or knowing the saga. I eventually convinced the memeber of staff to arrange a call back from a Manager, I'm still waiting but I was told it's an 8hr SLA?
While I waited I decided to call the complaints line to express my worries/ frustration and query about cancelling the order if I don't get anywhere, I didnt get an answer regarding the cancelling of my order but was told the manager would discuss these option and the member of staff took an account of what's happened since no one seems to know whats been going on. I was also made aware the router which I still have not recieved is not compatible with the broadband but the Infinity.
Anyone else had similar issues, or can reccommend what to do? I don't want to wait a further 3-4weeks to get connected, I would like the online deal I originally signed up for and I don't want to pay for the usage of the BT Broadband since I'm meant to be on Fibre.
p.s. hope this makes sense

I finally received my phone call and this is the outcome:
1. I can cancel my order/ broadband.
2. I can complete the order over the phone and wait the 3-4 weeks for an engineer but wouldn't receive all the online benefits.
3. I can complete the order online (like I did in April) and get everything I originally signed up for but I'd be subject to a prorata bill for the broadband and the same 3-4 week wait.
4. I can wait for my "call" to be escalated to the complaints department which can take up to 5 working days (Friday 16th at the latest) but I obviously can't speak to them today because they don't accept calls and they'll be finished a 5pm. I don't know what the outcome would be of this, other than adding another 7 days to my wait.
Infinity offered me exactly what I wanted, but this experience has really put me off especially since no one I've spoken to is willing to go out their way to rectify the original issue/ order.

BT infinity 3 vs Infinty 4

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