Infinity line checker - buyer beware

Question

Long way from the exchange? Fed up with that slow connection? Thinking of ordering Infinity? I have just gone through over a month's worth of problems trying to get Infinity connected as promised by BT, and want to share my experiences with other rural users.
My exchange - Calder Valley- was one of the first to be upgraded to fibre. In September I had recently contracted to Talk Talk and to be honest wasn't getting good service, so idly checked BT's website and was astounded to find infinity available. I phoned immediately and asked for confirmation that my rural location would be able to get the upgrade. The line was checked and yes, I was told the line registered 39.1Mb download, 15Mb upload. I signed up on the spot. I was given a date for engineer install, but then heard nothing. When the equipment failed to arrive I phoned and was told my order had been cancelled. This was blamed on an internal error, the order had not been properly placed by the BT operative. I re-ordered. The line was rechecked as part of this process, same stats. This time I got all the confirmations you would expect. Great. The order tracker showed a message to say my engineer appointment was no longer required, but when I phoned I was told this was an error, ignore it. I got a text to reconfirm the engineer appointment. Equipment arrived, but having waited in all day the engineer failed to show. No contact, just failed to show. Before the end of the day I phoned, and was told there was a problem moving the line back from Talk Talk. I would have a phone line, but would have to wait for Infinity. I was contacted a couple of days later and told that Infinity could not be provided after all, that I would have to revert to a standard package. I was told the speeds promised earlier were based on a postcode check.
I have problems with the service I've received from BT on many levels.
Given what I know now, I would defy BT to deliver Infinity to anyone with my postcode. Its a rural location.
At no point in the order process was there any qualification or note of caution from BT that they might not be able to deliver the speeds quoted. When I ordered I was told I was told that would be roughly what I would get, subject to the normal variations for traffic etc. This would indeed form BTs side of the contract. Given my location I pressed this point on more than one occasion. 
On the basis of the line check I was mis-sold the infinity product not once but twice. I severed my contract with BT's competitors on the back of very dubious information, which was sold as factual.
The individuals I have spoken to at BT have all been decent people, very sorry for my troubles etc. But try to get anyone technical, or anyone senior who can take responsibility and actually sort things out. Impossible.
I typed my details into the line checker again today. Click on 'I've got a BT line' which I now have once again - speed prediction 512k. Click on 'I'm not with BT', speed prediction with Infinity 40Mb. Buyer beware!

Answer 1

Thanks Hamish, I appreciate that this is not one for forum advice as such. When I  first looked at infinity and wondered how BT could claim to deliver 39Mb to my location I found the forum a useful source. I posted to add to that information pool.
Although I doubted that it would be technically possible to deliver Infinity to me I went ahead on the basis of 'What's the worst that can happen?' Well now I know. I am constantly amazed that a behemoth corporation like BT can provide such p**s poor disjointed service and get away with it. They are not alone unfortunately.
I understand that Calder Valley was selected to pilot Infinty rollout into rural areas. Not much cop so far. I hope others have a better experience, good luck to them.