BT Infinity and Openzone

Hi - since getting BT Infinity I have noticed a potentially alarming coincidence - a BTOpenzone and BTFON is now available. The signal strength is very strong when picked up by my devices however I wouldn't suspect my street to be a candidate for a wifi hotspot - it is purely residential. In fact it is stronger than the wifi from next door's receiver....
So I am a bit suspicious that part of my home hub has set up a BT Openzone connection locally. Has anyone else seen this? Am I being a bit too suspicious?
Cheers

You are automatically opted into BTOpenzone + BTFON when your BT Infinity Router is turned on.
You can Opt out if you want.

Similar Messages

Infinity and Openzone

It may be a stupid question, but it's not clear from the BT website....
Does an Infinity contract include Openzone login minutes, or only FON?
Andrew

Unfortunately it doesn't....
The Infinity site says, under Optioin 2:
Unlimited Wi-Fi minutes included
Get online when you are out and about with unlimited Wi-fi minutes. Access the internet at over a million Wi-fi hotspots.
BUT doesn't make it clear whether this is FON and/or Openzone.
Under Broadband Option 3 I had unlimited FON, but only 250 minutes Openzone.
BB Option 3 currently says:
. BT Total Broadband Customers Only. Unlimited Wi-Fi minutes for Internet access available in range of BT FON Wi-Fi Community members' BT Home Hubs (coverage dependent on number in active use) and BT Openzone Hotspots or FON access points outside of the UK. Wireless enabled equipment required. Conditions and Fair Usage Policy apply – see www.bt.com/btfon for details.
There is no such statement on the Infinity site...
Andrew

Infinity and online gaming

Hello
I am relativly new to infinity and was wondering if anyone could tell me why its so bad for online gaming?
My download speeds are virtually always 37.5mb download and between 8 - 9mb upload although upload drops sometmimes to slightly lower
http://www.speedtest.bbmax.co.uk/results.php?t=1333920063&v=15486878
http://www.speedtest.bbmax.co.uk/results.php?t=1333920583&v=15486955
however i always get loads of lag when playing on xbox live, to the point it is not worth playing, it gets worse than when I was on normal copper wire broadband.
I have also noticed that there is quite a delay before web pages open when browsing the internet in general, my ping used to be pretty consistent at around 17 - 20ms before I switched to infininty but now seems to jump around lot even going as high as 300ms on occasion.
my line profile seems to have set at 38.10mb which I am happy with, and the engineer who installed my infinity said that my line stats were excellent.
all this said then why do i seem to be suffering when using xbox live??

Hi Cameron
No I have been trying it with the wireless disabled, although on our old connection this wasnt an issues, myself and my son could both use our xboxs together on the one connection and still it was better than at presen
I didnt have the cable in the gigabyte port, I have now though, what does this port do?
Yes port forwarding set to xbox live

Infinity and Anywhere

I recently ordered Infinity but a nice Irish lady rang to say that Infinity is not compatible with Broadband Anywhere. When I said that that I found that difficult to understand she commented that the issue is with BT's billing system.
When will this be sorted out?

Dear BT,
I'm also very keen to find out about this. Just had a lovely leaflet through from you telling me I can now get Infinity (and at less than Anywhere package), but I come on here only to find there's some non-technical "compatability" issue with my totally unrelated mobile phone.
Seriously BT sort yourselves out, because as soon as another company gets even close to your high uptime levels we'll all be off.
Look I'll tell you what, let me switch to Infinity and charge me a monthly fee for my continued phone use on top - that's fair, yes?
I'm very brand-loyal and a top of the range product user, I've had BTBBA, or Option 3, or whatever previosuly for nearly 10 years. I have BTvision. I want to spend money on a good new product: so stop trying to p*$$ me off and make me take my business and my wallet elsewhere.
Yours looking forward to this issue being resolved very shortly...

Whole block can get infinity and I can't...

I have just signed up to BT standard broadband and am hoping to possibly upgrade to fibre in the near future. I have tried calling BT however they say I can’t get fibre due to them entering in the phone number and saying it is unavailable.
When I check the availability of fibre using my address it says it is available to me, however when I enter my phone number it says it isn’t.
All my neighbours can get infinity and I can’t, please don’t say it is down to routing as I can’t be the only flat in a nine story building that can’t get it.
They are all connected to the same cabinet and exchange as me. Front door is less than 2 metres away from mine. Please see just one example below.
Can someone please help.
Thanks

Hi Darren1515
I can see one of my colleagues is chasing this for you.
I'll get you contacted with an update it may be tomorrow but I will have you updated.
Thanks
Stuart
BTCare Community Mod
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In a graph, fill base line both -infinity and infinity

Hello,
In a graph is it possible to fill base line to both negative infinity and positive infinity?
Thanks

Could you explain what you are imagining this to look like? If the plot color was red and you could fill this to both -infinity and +infinity then the whole graph would be colored red...
If you meant for the colors to be different an easy work around is to the set either the -infinity or +infinity and then color the background of the graph to the other color:

I have a BTHome Hub3 with infinity and used to use my TC wirelessly, I can't seem to get it to stay connected revert to my original back up

I have a BTHome Hub3 with infinity and used to use my TC wirelessly. Since I changed I cannot get my TC to stay connected, nor can I access the previously stored backups or files I had stored on it. I don't want to use an Earthnet cable. I can't get it to connect or stay connected to my MacMini either.

HELP ME PLEASE!!

Any thoughts on Infinity and Windows 8?

Hi,
I have just installed Windows 8 64bit Pro OEM. I dont really like it at all, I first installed a software for a original Start menu key which was missing and I find very frustrating without, but I got that sorted eventually and now I am just finding my way around but very frustrated! I have tested speeds with Infinity and it does seem to be down on the download by about 300 - 400Kbps, upload speeds the same as 7, it seems also the loading times on google chrome, is what I use, seems to be hanging quit badly. I'm not likeing it at all and I'm thinking of going back to Windows 7. I just wanted to know how others got on?. Thanks.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

It only got relased the other day, I picked my copy up from PC World on Saturday, how come June???. Anyway have you any tips for me I'm a little lost.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

BTFON and Openzone-H Problems

Basically I work away from home and have temporary accommodation and I can pick up BTFON and an Openzone hotspot now I'm guessing these are from just 1 Home Hub as I can only pickup 1 x BTFON and 1 x Openzone-H. I have been on BTFON from this Hub before it works for say 1 hour approx sometimes longer sometimes less and it says im still connected to BTFON but no webpage is loading up its happened a few times and I'm getting really frustrated with it because it can last for hours and hours ive been waiting atleast 12 hours to see a webpage load up but still nothing. I have tried everything rebooting my macbook resetting my browser switching between BTFON and Openzone-H, I have even tried using my iPhone with the BTFON app and still no joy.
I can only think this is a Hub/BTFON error? Anyone else having these problems or does anyone have a solution?
Oh and I have tried it on my own BT HH3 and it still happens.
Thanks
Adam.

I am in a similar position to the initial poster except there are 3 hot spots surrounding my location. I was using BT FON for a couple of weeks - not great but much better than the Orange broadband that this house has - when it went offline in the middle of a business transaction. I did all the usual things - switched to BT Openzone, switched the comp off and on again, ran diagnostics - all to no avail. That was 5 days ago. There is still no service available. When I rang BT a nice lady smilingly told me the FON service was at the beck and call of those with a BT hub (3 nearby) and whether the hubs are operating correctly and there was nothing they could do until their customers reported the fault or turned their hubs on again. The chances of 3 different people turning their hubs off for at least 5 days, or those hubs developing a fault, are lusdicrously small, wouldn't you say?
I found a FON customer service email address in a blog and sent a mail outlining the problem. I received a reply within two days from a chap calling himself Arnoldo. The time given was CEST (Central Europe) and he was most sympathetic and gave a lot of solutions ( most of which I had already tried) and also a free two day pass for the FON service. I replied, stating that two free days was wonderful if there was a service to log into, but there wasn't. I received a reply from Arnoldo which was an exact duplicate of the first. I now have 4 free days for a service that I cannot log onto.
My conclusion is that BT couldn't give a toss about the FON service or the people that use it as it is such a small source of revenue for them. I also believe they should be prosecuted for falsely advertising the service; giving the impression that it is both reliable and easy to obtain. I think a far more realstic slogan would be: BT FON - Frustratingly Intermitent at best. If the FON service you were using has disappeared, don't hold your breath. You would be better off taking a two week vacation and it may, just may, be working again when you get back. Just don't rely on it.

BT Infinity and Zyxel Powerline Adapters - connect...

Hi,
I recently upgraded the Infinity and also moved house. So now I have the HH3 with BT Infinity. I use Zyxel Powerline adapters, but struggling to get a connection.
I'm using the following to connect to the HH3 http://www.zyxel.com/uk/en/products_services/pla4225.shtml?t=p and connecting through the Giga or Ethernet inputs on the back of the HH3 but when I try to connect my PC/Laptop to the Powerline adapter in my bedroom it cannot find the network.
Any thoughts? Should I be connecting the Powerline Adapter to the HH3 or the white router BT supply? Do I need to configure something when setting up the Ethernet connection with my PC? I'm using my BT account credentials [email protected] and password but it's not connecting.
Any inspiration/experimentation welcomed.
Thanks.

Should I be connecting the Powerline Adapter to the HH3 or the white router BT supply?
Do I need to configure something when setting up the Ethernet connection with my PC? I'm using my BT account credentials [email protected] and password but it's not connecting.
Normally, connect one powerline to the HomeHub and the other to the PC. If the PC has been set up in the standard way, it will then get a local ip address by DHCP from the HomeHub. You might go to your PC ethernet adaptor settings and make sure they are set up for 'dhcp' and 'get DNS setttings automatically'. You won't need to enter any credentials in the PC for this method. You shouldn't go near the 'connect to the internet' dialog; it should just work automatically.
If you only want to connect a single PC, you could connect the first powerline to the white modem and leave out the HH3 completely. You would then need to put credentials into the PC: the normal thing there is to enter user '[email protected]', and the password doesn't matter. That goes into a 'connect to the internet' dialog.
Make sure the 'internet' or whatever lights are blinking on both powerlines, otherwise there is a problem with those, or the bedroom ring is not connected closely enough to the other ring. Unlikely, I had a perfectly good connection through different rings and different fuse boxes on different floors with similar zyxel powerline (only single ethernet ones); at least until one stopped working altogether.

BT Infinity and to VOIP

i am new to infinity and whilst having a "chat" with zara on the bt website i was invited to chat and discuss my broadband needs. i had orange livebox, unlimited calls and unlimited voip calls via a bt phone in the livebox/router. zara explained i would still have the facility to make international calls (australia) with my new infinity hub. i cancelled my free internet service from orange and ported over...when the hub 3 was fitted the engineer told me there is no way you can make a call via hub??? who do i complain to because the muppets i speak to in delhi bangaloor and phuket are hopeless and promise to call at given times to resolve this matter but never do. i was clkearly mis sold this service (i printed the chat history which states calls can be made via hub)
q can i insist they resolve this and or provide the means to make calls via my new hub?
q2 could i piggy back my livebox router via the phone line if bt configure this....can that be done
i am fuming and would appreciate some feedback
yours
steve

The quick answer is no. The livebox is an ADSL router which will only work on that type of line.
This is an all to common problem, I would rarely trust call centres with this type of enquiry! And unless you have retained an orange broadband account, access to second line will cease anyway.

BT Infinity and Apple

Have just signed up for BT Infinity but am having second thoughts before it is installed next week. Have 2 Macs, a PC, 2 iPhones, a Mac Pro and Apple TV. Have just re-read the conditions and see that Desktop help is not availaable for the Mac! I also see that people are having problems streaming from their computer and I have Apple TV, will I have any problems streaming to that. Doesn't BT realise that there are a lot of Macs out there. Any experience with these , please advise

Hi there,
I have 2 Macs and iphones etc - recently upgraded to Infinity and the HH3 and have recently purchase Apple TV third generation connected by WiFi.
The ATV sees my Mac, can play trailers etc, can play my music, photos and content from my Mac but the ATV diconnects from home sharing after around the first 5 minutes and returns to the main menu.
I then go back into the programme that I am streaming from the Mac and it plays in full with no drop out.
When trying to watch the iTunes festival - again, it drops out after 5 minutes and returns to main menu.
I have even put the ATV into the DMZ on the home hub to see if that works but to no avail...
Any ideas...?
Thanks
S

BT Infinity and Wireless VPN

Since installing BT Infinity 2 days ago my Company VPN connection is lost every 10 minutes or so ("Secure VPN connection terminated locally by the client. Reason 412. The remote peer is no longer responding). No problems have been reported by other Company users and when using an Infinity LAN connection or even my mobile BB dongle I have a continuous, stable connection.
After repeated calls to BT who told me they didn't support VPN queries my VPN suddenly became stable for a while but I then lost the BT Vision On Demand. That has now come back after further calls to BT but so too has my VPN disconnect problem. This is definitely caused by BT's hardware/software settings but I get the feeling that nobody in BT IT Support has the knowledge to deal with the situation.
BT's Home IT Call Service help line was singularly unhelpfull (see also list of complaints on other threads) but most importantly does anybody understand how VPN connections are maintained between the client computer and remote peer in order to help me resolve this issue. Has anybody had a similar problem and more importantly found a soloution?
It is very worrying to see the number of queries regarding BT Infinity and I wish I had found this site before installing Infinity which will certainly be going back if it is not sorted in the 10 day cooling off period.
regards to all and hoping for help
Colin

Thanks for both of those. I tried replacing my HH3 with an HH1 but I think that because my service has now changed to Infinity the HH1 is no longer supported (or vice versa). Either that or the new main box that was fitted is not compatible with HH1
I have just had a 6 hour stable LAN connection to my Company VPN using a Cisco VPN Client v5 and so the router itself is working fine. It is simply the wireless connection to VPN that keeps stalling ever since Infinity and HH3 were installed. Wireless directly to the Internet works fine and so too does my BT Vision.
I am about to try the wireless VPN again now that I have finished work. What I find pretty frustrating is BT's lack of activity in sorting out the problem. I am simply told that after installation there will be a 'Transition Period' during which Line Speeds are being changed but what is the purpose of changing Line Speeds, Settings and Channels with no feedback from the user?
Thanks again for your response.
CY

BT Infinity and REIN

I’m currently with BE unlimited when i first joined i received 6mb download and 1mb upload but recently i noticed the download speed had dropped to 3mb, after numerous phone calls to BE and 4 visits from openreach and a bt rein engineer it turns out a neighbours sky box is interfering with my broadband and another 4/5 houses in the street and basically there is nothing they can do about it. I was wondering if i signed up to bt infinity would my speed be reduced by half. I have spoken to two different sales people from BT infinity and they both assured me rein does not affect the BT infinity service, and stated the speed i would receive would be 33mb download and 8.5 upload. Any advice would be gratefully received.

Thats one of the reasons i said get sales to put it in writing. Much much better than a verbal conversation in a small claim s court.
Sales know they are talking c**p, they just want to get you into a contract with the knowledge that 99.9% of people will in the end suffer it rather than fight them.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

BT Infinity and 21CN related?

Hi all,
Our local exchange was updated to 21CN earlier this year, and I was originally told (by BT) that after a possible hour of down-time, my connection speed should go to the maximum supported speed. I had to call BT to find this information out, there wasn't any communication to say the exhange was being updated or there'd be a change in connection speed.
A couple of days ago, we had some marketing through the post about BT Infinity and the super-fast broadband speeds of upto 40mb.
I called BT to ask if we could be upgraded to Infinity, but was told it's not available till March 2012.
I was wondering, if the exchange was updated back in March/April this year, why cant I make use of the 21CN until next year? If I go onto BT's site to sign up as a new customer, it shows 12mb - 20mb as a possible connection speed (currently connecting at just over 8mb, and always have done since broadband was available). Other ISP's show the same possible connection speed.
I did think it could be the router, but I'm still using the HomeHub (v2) and the exchange is about 5min walk from the house.

Try entering your telephone number (for most accurate result) into https://www.btwholesale.com/includes/adsl/main.html
To confirm the estimate the line could achieve.
If your on ADSL go into your router stats and look for the connection type
I was on the basic ADSL upto 8Mb (G.992.1) I contacted BT See THIS THREAD.
They put me onG.992.3 (ADSL2) with the hope the exchange would after a period of "training" then automatically move me toG.992.5 (ADSL2+).
However in my case due the long line length the change to ADSL2 did not increase my speed.... and therefore the exchange did not automatically move me up any further.
If the Checker shows you could achieve the 20Mb speeds then you could try as I did and ask the forum mods if they can get you changed up.
Infinity (Fibre service) is not related to 21CN.
SamKnows for example or BT Openreach may show your exchange now has infinity but the important thing is your Primary Connect Point (small local green cabinet) has to have a larger cabinet installed next to/nearby and yours looks to be scheduled to be Ready For Service in a few months time.
Keep using the checkers.... Mine was showing 30th Sept then on the 1st July Infinity became available.... but be aware it can go the other way... especially if the bloomin' snow arrives.
Picture of a small green cabinet (far right) with a typical Fibre Cabinet nearby with it's cooling vents
When the new Fibre cab is powered up you can easily hear the fans running, indicating that it may be Ready For Service or soon to be.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity and Openzone

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