BT INFINITY I WISH (craigavon)

I am currently in an area covered by postcode BT641AN, this is right in the centre of Craigavon Centre and covers around 30 properties. Surrounding me are postcodes BT641AZ BT641AE and BT641AW, all postcodes cover an area of around 200m Radius. BT641AZ BT641AE and BT641AW (Cabinet P116) 35-57mbps..... mine BT641AN 1.5mbps (cabinet P120)! I know some cabinets can't be upgraded but is it not possible to add these 30 or so homes to the one cabinet that is? I am actually situated between these post codes to the left of me 57mbps to the right 47mbps. What is surprising is on street stats one property in my postcode gets 10mbps, could it be that i can receive infinity but the postcode on the database isnt updated? So BT Vision no chance, Netflicks, Lovefilm or any internet tv forget it. Its 2012 is 1.5mbps really acceptable?
Id even be happy with 5mbps....
Can anyone shed any light on this, or when i may be upgraded? Fibres actually pass my house.....considering mobile broadband.
Answers on a postcard

What..., you dont mean the clip starts of buffering soon as you press play and then carrys on buffering every 5 - 10 seconds!. lol Not annoying at all!!!....aarrrgghhhh!!!. "I want to watch a utube clip that is 3.25min long, I will have to start it off at 5.00p.m., then it should be ready for me to watch about 6.00p.m." ......Buffering 12% .........Buffering 25%.......Buffering 32% .......Buffering 50%, "I'm getting there", SUDDENLY, arrgh...no.., ......Buffering 12%.. oh, **bleep** to it, i will forget it. lol. Its as bad as dial up mate but you have to sit back and smile.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Similar Messages

BT Infinity I wish

Has anybody else had the same experience as me? I placed my order for BT infinity mid July, the hub arrived on the 22nd all duly installed and running like a dog, called to upgrade as per the telephone conversation on the initial order, tracked the order on the day of installation, No Order available, called and after waiting 30 minutes to get through was told the order had been cancelled by the system and that a new order would be placed but I now couldn't have an Openreach engineer for another 10 days!!!! Tracked the order again, same thing, this has now happened to me 11 times. One day I had to place 3 consecutive calls coz they left me on hold for 50 minutes (Twice) and the phone disconnected. I can't decide weather to laugh or cry. This morning I have called as per the last instruction "if you don't hear from us etc" was told that they were doing a system upgrade and no orders could be placed. What in the middle of a working day, one of the worlds largest telecom providers does a system upgrade oh please. Seriously BT you need to get your provisioning systems in order, your customer service teams whipped in to shape and stop doing system updates during the day. In the meantime I have broadband that is running at 3mg if I'm lucky, which does not help one iota when I work from home. Shocking shonky service

Hi Hibbitt110,
Sorry to hear this. If you fill out the contact us form located in the about me section of my profile we will look into this for you.
Cheers,
Chris
BT Mod Team
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Are Extension Cables Bad?

I would like to plug my router in upstairs at it is in a central location and it gives much better wifi recepetion. I hacve purchased a 7M flat RJ-11 ADSL modem cable, it is like the cable that comes with the Home Hub originally but it's just much longer.
So I was wondering. Will having it setup like this reduce the speed or reliability of my broadband?
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.

Infinity, I wish. I am on a tiny exchange serving only 1000 lines so no hope for me with Infinity unfortunately. Thanks for the answer I'll give it a go.
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.

' ' bug with WebService not fixed in beta2

Hi,
There was a very popular bug in Flex3 with double escape, resulting in getting '<' instead of '<'
when using WebService, see bugs SDK-18321, SDK-15031, SDK-19811.
That was fixed in SDK 3.5
I just hit it with AIR2 beta2 app, same scenario.
When does Adobe plan to fix it with Flex4 ?
Any workarounds in Flex4 in the meantime ?
Thank you,
Oleg.
Message was edited by: olegkon

Yes, same thing here. Takes ages to lower to infinity.
Wish it would be as fast as this:
Create four nodes, open the Automation Event List (Ctrl Cmd E), change the second value to 0 (instead of 90) and hey presto, it gets very quiet indeed.
/J

Infinity! I wish!

My area apparently can have BT Infinity but apparently I cant (because im connected to an exchange not a cabinet), Thankyou very much BT!
I had Sky sports through BT Vision but now i cant! because I cant have Infinity! Thankyou very much BT!
I'm paying £75 per month! id pay less with Infinity! Thankyou very much BT!
BT roll out new BT vision channels, I cant have them because i cant have Infinity! Thankyou very much BT!
What a surprise that my other options in my area are only sky who through the same line will provide a lower broadband speed!
I'm getting a little sick of getting a second rate service and yet subsidising those who get a better service also wonder just how big BT's CEO got as a bonus this year?
Time for BT to start treating customers with a bit of respect rather than just wringing every penny they can out of us!

Hi CraigLaskey,
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.
Your exchange maybe FTTC (Fibre to the Cabinet) fibre broadband enabled.
However the properties who are connected by EO (Exchange Only) lines means that fibre broadband such as BT Infinity isn't currently available to you.
There are different stages to the development of the fibre infrastructure in the UK.
Customers with EO Lines currently will not be able to have fibre broadband as your line isn't connected to a cabinet, unless your area is FTTP enabled. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
There have been some cases where Openreach have installed cabinets outside of the exchange to enable EO lines to have FTTC fibre broadband.
This video explains more: http://www.youtube.com/watch?feature=player_embedded&v=p0qN5XHuI5Q
Also check the Openreach "Power of Fibre" website: http://www.superfast-openreach.co.uk/the-big-build/the-power-of-fibre.aspx
As to BT Sport reading this here: http://bt.custhelp.com/app/answers/detail/a_id/43272/session/L3RpbWUvMTM2OTc1MjYyMy9zaWQvLTZVYzVrcmw... it states that you are able to watch BT Sport if you are a BT broadband customer but don't have infinity.
More FAQ's here BT Sport and the BT Sport forum board here: http://community.bt.com/t5/BT-Sport/bd-p/BTSport
Hope that helps,
Cheers
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
jac_95 | BT.com Help Site | BT Service Status
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Do Not Wish To Use BT's Home Hub 4 After Infinity ...

Hi
I am due to have BT Infinity 2 installed next Thursday 1st August and want to prepare as fully as I can in readiness for the visit.
Right now I am with Sky Unlimited Broadband getting 13.5 down and 0.7 up. I am promised at least 58 down and 17 up - we will see My Sky Router currently operates in "Modem only mode" and feeds my own router, a Netgear WNR3500 which serves my house well for both ethernet and wifi.
What I require from the Engineer's visit is for him to do whatever he has to with the "Master Socket", and swap the BT Modem for the Sky one and continue to utilise the WNR3500. i.e. I'd rather not use the Home Hub 4 router if at all possible. The Home Hub only has 1 gigabit ethernet outlet whereas my Netgear router has all 4 sockets enabled for gigabit lan. Indeed I have a further 4-port gigabit switch linked into the Netgear for other device useage.
So can a simple swap of the modems suffice?
Will the engineer need to tinker with the Netgear's settings - if so what will he need to do please?
I don't want the Netgear router's settings disturbed if it can be helped as they have been set up with many devices (ethernet and wifi) in mind and I seriously do not want to have to mess with them post Infinity 2.
Can anyone shed some light please on whether this will be possible (I believe it can) with some details as to the settings that need to be made to the Netgear router for it to operate alongside the Infinity 2 modem please.
Many thanks in anticipation of advice
roz

Hi all - thanks for your replies.
Yes I am fully aware that it is a 2-box installation and that the BT Engineer will fetch an Openreach modem with him this Thursday to swap with the Sky one.
I am just concerned that with 2 x media players, 1 TV, 2 Blu ray players, a PS3, 2 x servers, 3 x mobile phones as well as 2 x desktops, 1 x Sky box and 4 laptops in our household, all networked either by ethernet or wireless, that any tinkering with my existing router or network settings, could knock one or some of these devices out.
I agree that maybe it could be best for the engineer to install the HH4 in the first instance - indeed I would like to see if the wireless coverage is better than my Netgear Router's. To be fair to the HH4, the only thing making me want to stick with the Netgear is that the HH4, like most modems supplied by internet providers, is not fully equipped with 4 x Gigabit Ethernet ports. My Netgear provides Gigabit Ethernet to 3 separate rooms, all Cat-6 cabled and when Streaming High Definition - lets say a Blu ray image 3D with DTS HD Master Audio it is imperitive that I have Gigabit Lan ports. There is a debate as to whether T/100 ports will suffice - the maximum bandwidth I have noticed playing anything is around 85mbps, which in theory, should work with T/100 ports but I think I will feel easier with Gigabit ones.
It will be cool to try out the HH4 though as I have heard good things regarding it's wireless coverage. Our house is large and in one upstairs room wifi is "hit and miss" - if for example you get a connection that is good but it can easily disconnect - extremly frustrating when watching catchup TV! I have tried with a "Wireless Extender" but this cuts down the speed. That said with a possible 58mbps on tap with Infinity, the Extender's ovehead will still leave a sizable speed.
So in summary as long as the Engineer doesn't tinker with my PC's settings - but I believe BT state I must make my PC available (what for?) - then I am cool with the initial installation of the HH4.
Problem is I cannot make the visit this Thursday as I am working, so my daughter needs to be taught a few things so she can understand the Engineer and relay back to me. I have to tidy things up too lol! The floor of my study where everything will be, including the existing and new master socket, is a right mess so I will start tidying up later.
So finally please assure me that my network will not be affected in any way and when I disconnect the HH4 and substitute the Netgear Router, all I need to do is amend my router's Basic Settings to provide a Username/password login as mentioned above and to switch to "OTHER" (Internet Type), which will place the Netgear in a position to accept a PPPoE signal from the modem.
If I have missed anything please let me know.
Thanks again for taking the time and interest in reading this thread.
roz

My Infinity Order Keeps Getting Cancelled! And Muc...

Hi.
Sorry, this is REALLY long, but I needed to document this somewhere.
I own a house.
I have two phone lines on my account.
I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
I do a little victory dance.
Then, the pain starts. Courtesy of the BT Infinity team (I have been lead to believe).
My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
I obtained two MAC keys from our current ISPs.
Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
I paid for a year's line rental on the line that I use, in advance, to save money.
Later that week, I noticed one of my orders has disappeared. Hmm.
I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed. She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
*1. Was told that only one BT Infinity modem could be installed at a time as the engineer would not have time to install both - this is even though TWO install slots were booked.
*.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
I did however receive emails telling me of the install date, etc., of my lodger's line.
Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
The Hub3 turns up on the 24th July, for the lodger's line.
The 26th, and the engineer turns up. Stuff installed. GREAT!!
Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
Also have had several modem crashes giving sub-1Mbps speeds.
It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
I go online to sign up.
What? I find out that I'm being charged for phonecalls during the day?
BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
I phone up to get things sorted regarding my year's payment, and to get my Anytime package put back on my account. Apparently this cannot be done BECAUSE THERE IS AN ORDER STILL WAITING TO BE ACTIONED ON MY ACCOUNT. Could this be the "cancelled" Infinity order? The system will not let anyone modify my account.
I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
*3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
*4. She told me that according to their system, *"I ALREADY HAD INFINITY ON THE LINE I WAS TRYING TO INSTALL ON"*.
I told her about all of the above.
She said she would look into it and get back to me.
After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
Much thanking went on.
Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
I am again worried.
Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
Fair enough. I thanked him, said goodbye and hung up.
I kept checking over the weekend and the order remained up on the site.
Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
Luckily for you, this is all I can remember.
A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
I am not optimistic. :-(
Solved!
Go to Solution.

Hi All.
Today's update.
According to the Order Tracker-
Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
So, have I got it, or not? Any of it?
So. Still no second Infinity line.
Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
Oh boy...

New Infinity Install - Dialup Speeds ...

This morning, I had Infinity installed by BT, although it was ordered through our ISP, a local firm who I've bought internet connection and services from for years - they have some sort of proxy deal with BT, and so actually my broadband has always been a BT service. However, the supplier, after checking recommended the NetGear N600 Dual Band Router, and I see that quite a few people here and on other forums are using 'non-standard' routers, and clearly they work.
We got off to a shaky start this morning, which turned out to be no username and password in the router. Fixed that. Got a connection - slow at first, then managed to get to 8.6Mbps up and around 16Mbps down - I was told 25Mbps down and 10Mbps ... that's what it says on my order confirmation.
The line is confirmed at 38Mbps.
But through the day the speed has dropped to near dialup rates, and most of the day I've been getting an uplink of around 120kbps, as reported by YouSendIt after it took 15 minutes to send a 12Mb file. The web is slow - pages are refreshing in slow motion, and email is sluggish.
Speedtest.net reports 0.12Mbps both up and down.
This is an entirely cabled setup, by the way. Yesterday I was still running my ADSL ... and frankly I wish I still was ...
I'm told I'm in the settling down period and have to wait 10 days ... but seriously, speeds this low?? Is that normal? I might expect them to wander between fast and medium, but not to drop way below ADSL.
My work is screwed and my supplier tells me he can't do anything until the 10 days are up.
But I'm here asking if anyone has any ideas about this? Configuration of the router? Anything!
I did a BT Speed Test this afternoon, and oddly that reported the line at 35.35Mbps down and 8.86Mbps up ... the performance, however, is nothing like this, not even close ... genuinely Speednet seems to be telling it like it is, not BT ...
I'd appreciate any help at all, because I'm in a bit of fix now.
Thanks.
Julian.
Solved!
Go to Solution.

Haha! Well, at least that made me smile!!
The company I use is a family company, a tiny company really, quite local, and they have had my business since 1994, so there is a high degree of trust and reliability, and they generally deliver a good service and great tech support.
But, they are new to this system - they said that yesterday, and unfortunately will likely be at the mercy of BT Wholesale and whoever else.
More unfortunately, my current work, my livelihood, is suddenly in jeopardy because of this. So it's a fraught and difficult issue suddenly ... and one in which I don't want the 10 days excuse thrown at me.
Settling down with middling to high speeds is one thing, but here, something is badly skewed, I agree.
Well, thanks anyway for your attention ... when and if it gets resolved, I shall post here so hopefully some other poor soul may get some help from it!
Julian.

New Infinity install - abrupt decrease in speeds.....

Infinity installed Monday 27th June
Ran speedtest.net test with OR Engineer present (wireless connection...)
First image (above!) doesn't appear on preview - so I'll summarise
d/l 35.64 u/l 6.23 ping 32
Speeds have plummeted, and connection lost on several occasions, followed process in Hub Manager (summarised very well I see in http://community.bt.com/t5/BT-Infinity/Infinity-kit-keeps-dropping-connection/m-p/162937)
speedtest. net (ethernet connection) now
speedtester.bt.test result (yesterday evening) ethernet again
This is a slight improvement on the previous test when d/l ip profile was about 1100 !
I was unable to carry out the further test (after changing username and re-connecting) as test did not run
So...
Should I expect this? should I wait a couple of days (or more) for the ip profile to improve (by a factor of 20x or more?)
Or contact the Mods?
Cheers,
Alb
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...
Solved!
Go to Solution.

Thanks Dave,
/Quote (quote button fails with error so copy/pasted)
Turn both boxes off, turn on the modem and wait for DSL then turn on the HH£ with everything preconnected and you should then resume superfast BB
end Quote/
checked version and date, and would seem to be OK. Didn't really want to shut down modem and hub as it may affect IP profile. [mind you, this is hub version not modem firmware] Anyone know how to check that?
Mind you the latest results are not particularly inspiring anyway...so it couldn't make it any worse!
Al
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...

Sold BT Infinity 2 but it doesn't seem to exist!

Hi,
Just wanted to see if anyone else has had a simliar problem to me and if so how you are going about dealing with it. So back in August I moved into a new house. I rang BT and said that I would like a phone line and also enquired as to what Broadband they could provide.
So the woman in the sales centre informed me that I could have BT Infinity 2 with speeds of up to 76mbs! Brilliant. So I ordered this amazingly fast Broadband and also my phone line. I'm now in November nearly 3 months on from ordering this superfast broadband and I still don't have any broadband.
I have had 4 or 5 engineers come out now. Basically the problem is that the exchange hasn't been set up for BT Infinity 2.
The latest update I had was can you wait for 3 weeks and we will do a review. When they did a 'Review' on Tuesday the outcome was can you wait another week and we will give you another update.
There must be some sort of act that they are in breach of selling a service that isn't actually available? They don't seem to give me a decent answer ever. They seem to blame BT Openreach for all the problems.
Just wondered if anyone has had the same problem and what you did?
Thanks
Gareth

Hi sorry for not replying to anyone. Not having the internet at home is obviously an issue. The battle with the BT Muppets is still ongoing and we still don't seem to be any closer.
Says that it is all available. Think I'm up to just about 3 months now since ordering it. I've been told 3 dates in the last 2 weeks when the problem is supposed to have been resolved only to be let down every single time. I'm not due an update until December now though!
Just doesn't seem to be anyone at BT that knows what they are doing or able to give you a straight answer on exactly what is going on.
Do BT fine BT Openreach for delays? If so I would be interested to know how much they get!
My issue has been moved onto a specific person now because I complained. But quite honestly that has made no difference whatsoever. Just like dealing with the normal bods on the normal line!
I would never go with BT again even if it is just because of the poor customer service and lack of updates. Everytime they say they are going to ring me they don't and then I have to end up chasing them all the time.
The only reason I don't want to cancel it now is because I'm 3 months down the line and if I cancel and go with someone else I get to join the back of the queue!
BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange WEST MALLING is served by Cabinet 42
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
63.3
20
20
Available
FTTC Range B (Impacted)
75.6
50.5
20
16.3
Available
WBC ADSL 2+
Up to 1
1 to 3.5
Available
ADSL Max
Up to 1
0.75 to 2.5
Available
WBC Fixed Rate
0.5
Available
Fixed Rate
0.5
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.

HH5 & Infinity 2 Issue - Please Help

Hi,
Ok i've had a morning of being passed from one department to the other online and on the phone, and nobody seems to be able to help. Have seen various posts on here suggesting there is an issue of people being stuck on the wrong IP profile when upgrading to HH5 etc.
I have been paying for Unlimited Infinity 2, which should give me 76Mbps, however, I'm only getting a max of 39Mbps.
Please can someone start the ball rolling, what sort of info can I copy and paste on here to see what the problem is?
As it happens, I'm now due to be leaving BT in about 10 days anyway, but want to see if I can try and get some money back for what seems to have been a well-documented problem.
Many thanks in advance!

BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange SEVENOAKS is served by Cabinet 36
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date HighLowHighLow
FTTC Range A (Clean)
80
66.9
20
20
Available
FTTC Range B (Impacted)
80
56.9
20
12.2
Available
WBC ADSL 2+
Up to 2
1 to 3.5
Available
WBC ADSL 2+ Annex M
Up to 2
Up to 0.5
1 to 3.5
Available
ADSL Max
Up to 1.5
1 to 2.5
Available
WBC Fixed Rate
0.5
Available
Fixed Rate
0.5
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
This line has jumpers in place.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.

Bt infinity 2 and home hub 4 rubbish.

New customer of 3 weeks and already had hh4 replaced and also lost phone and broadband for 6 days. When I did connect ipad the range was only about 10 feet. Now struggle with ipad connecting. Infinity tech line helpful but don't understand frustration of my problem. Had none of this with sky. Wish I had stayed with them.
Why don't they just send an engineer round without wanting to charge me £99.
Currently connected to neighbour broadband to write this post.

Do you have "Smart" wifi enabled on the HH4? If not then try it. If yes then try manual settings and choose a wifi channel that is free of other networks (or has lowest interference). InSSIDer is a good utility to use to check local wifi networks. Of course the HH4 itself may be gubbed.
I get a little better wifi coverage with the HH4 than I did with a TG582n from my previous ISP.
Cheers,
Ian
Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!

I used to get infinity but now can't?

Hey,
I've recently moved house and reluctantly said good bye to really fast and reliable net from virgin. However, before moving I checked to ensure I would be able to get at least some kind of fast internet. And yes I was, I could get upto 76mbps from bt infinity. Which is fine, before we went through with the offer on he house I asked the occupants what internet they had, and they said bt infinity and upto 76mbps. So great I thought, I can get decent internet.
I should probably say at this point that my wife requires a good internet connection for work and I love streaming films and gaming etc. so fast internet is important to us.
So I ordered my bt infinity to be installed the day after I moved in... 5th of April. An engineer was arranged to come out and set it all up for us. The 5th came and went, so I checked my online status, apparently I didn't need an engineer and could set it up myself. So I dully tried with no success, however before I could phone bt, they called me saying there was a technical fault at the cabinet, and it would take a couple of days to sort out. Ok fair enough.
So after a couple of days bt phoned and said they were still having problems with the line. And it would be another couple of days. Sigh... But ok.
Then I heard nothing, so phoned back and apparently my order was cancelled, so after much a do I had to reorder my infinity, for some unknown reason. And was told it would all be up and running in a couple of days. They were just performing speed tests, and then it would all be good.
So two days later still no internet nor engineer to set me up. So I phoned again, and they said "ah, there was a technical fault with their system" and it cancelled my order again! "We are working to resolve this issue in 6 days, we will get it sorted and I guarantee that it will be working at the end of that time".I was getting a bit angry now almost 2 weeks being in without internet for my wife to work! But I was assured it would be working.
So we come to today, 23rd of April. I received a missed call, a text and an email from bt asking that I contact them. So I did, and I was told that the order had been cancelled yet again. Now I was rather unhappy! And wanted to know exactly why it was getting cancelled, so they looked into it, and I have been told, that infinity is not available in my area!
Now I don't get angry very easily. But this took the biscuit, I am fuming. And demanded to know how It could not be available now, when I was told a month ago that I could get it, the previous occupants of my new house had it and many other people in the street have it.
To this they said I have been switched exchanges? ????!! And my exchange isn't fibre ready.
So I looked into that, and of course my exchange is fibre ready according to btopen reach, and not to mention my house used to have infinity.
I am at a complete loss as to what to do now? I have been offered regular broadband of 2mb, which I have not had to endure for over 14 years!
How is this possible? Does bt have a fault with their system or am I just the centre of some social experiment?
Any help would be greatly appreciated, as I said my wife requires decent internet for work, currently I am using my phone as a hotspot, so not ideal.
Thanks again,
Graeme

It's not a screen shot but..
Apparently my cabinet is not available. What does this mean?
BT BROADBAND AVAILABILITY CHECKER
Telephone Number *********** on Exchange KIRKCALDY / BEVERIDGE is served by Cabinet 55
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
WBC ADSL 2+ Up to 1 -- 0.25 to 2 Available
ADSL Max Up to 1 -- 0.25 to 2 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Copper Multicast -- -- -- Available
FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.

Infinity - BT Lack of real communication

I see KerryG has several posts on Infinity and why so many people can’t get it. These seem to be standard excuses and frustrating for people wish to plan their communications needs. I am looking at Satellite broadband as a way of exceeding BT’s pathetic 2Mb. It’s a big investment and has some challenges but in the absence of knowing if I will ever get Infinity what choice do I have?
Like many posts on this site I am in Chippenham. The exchange has been enabled and many people can get the service. Just not the modern executive housing estate where home workers would benefit.
Analysing standard excuses:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
As a newish estate (10 Years) this is not the case and the green box is only 30 feet away.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
OK not sure if 30 Feet is a long way but it doesn’t seem that long. Perhaps the helpful KerryG could clarify what is deemed ‘a long way’
Your local street cabinet may not be suitable for fibre optic cables.
How do we check this KerryG please? Knowing my 10 year old green cabinet is obsolete will help me decide not to wait for BT. It looks very simile to the ones that are enabled but I’m sure there is some subtle difference us lay-people are missing.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
I’m in the process of checking with the local council. When I know I will get back.
Summary:
KerryG if you are really interested in your clients’ needs how about suggesting to your bosses that they could do with some honest information on when/if they plan to roll out modern services. If you can’t supply it tell us why. If it’s cost based, lack of planning permission post this against the ‘Can I get infinity’ checker. Who knows the many hundreds of people wanting improved speed may help make it happen.
Please BT consider that one day LTE will be here. There is life without wires and your future business success requires client retention. Mobile phones are already many peoples first choice for voice communication. When consumers can get faster than 2Mb from 3G/LTE they will go this way.

Your not the only one in the same boat, unfortunately it will be available when the time comes.
Here are some other reasons for why the dates can get pushed back: http://www.superfast-openreach.co.uk/the-big-build/not-straightforward.aspx
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

BT Infinity Issues - Lack of ownership of 12 week ...

Hello
I have raised complaints to BT three times and phoned the helpline on at least 10 occasions and yet nobody takes ownership of the issue I am experiencing or demonstrates any interest at all in owning or solving the problem. I was told that my issue would be investigated and someone would call me back. As yet nobody has called me back. In complete frustration and due to lack of interest from anyone I have posted this message here. I am experiencing constant disruptions to the service I am paying for and yet nobody from BT seems to want to know…
I am now taking the complaint up with Ombudsman Services as the lack of response and interest in solving this complaint is quite frankly appalling. You hide yourselves behind web pages and email addresses and make it almost impossible for your customers to speak to anyone intelligent that can help solve or own an issue. I wish I had never returned to BT and will move away at the earlier opportunity. I wish I had stayed with o2.
I may write to BBC watchdog but I can just see some manager from BT sitting there telling everyone how seriously they take customer satisfaction. Yawn.
Details of my complaint follow.
There are constant disruptions to my BT Infinity Broadband caused by local power issues to the BT OpenReach Cabinet. There has been an issue with the mains power for weeks and due to the lack of mains power BT OpenReach engineers visit the cabinet every day to replace a battery that is needed to power the cabinet.
This happens twice a day and means that I lose my BT Infinity broadband twice, every day, for between 30 and 45 minutes. This happens once in the morning and once in the evening and has been now on-going for about 12 weeks. This is very disruptive to my family and I and I want to know when it will be resolved.
I have called the BT Broadband helpline at least 10/15 times and the support staff are clueless as it doesn’t involve switching my router off and on again. I have called and complained to BT OpenReach who tell me I need to speak to my service provider and that they BT OpenReach can’t help me. I have raised three complaints via the complaints web site and no response.
I seem to be going around in this continuous a loop. The issue has been on-going for 12 weeks now and I want to know when it is going to be resolved.
Could anyone from BT who is vaguely interested in solving this problem contact me or at least indicate when the issue will be resolved?
Thanks
Michael

Make sure that BT retail (your ISP) have raised the problem with the OpenReach (only openreach can resolve a problem with one of their cabinets).
I'd also suspect that poeple around you will have same issues? So maybe combine forces - they'll need to raise via their ISPs also. But the key fact is that the ISP can't repair) the actual problem - only openreach can do that.
http://www.openreach.co.uk.

BT INFINITY I WISH (craigavon)

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