BT Landline Activation Accountability

I feel that the BT customer service lacks a sense of accountability.
I was supposed to be having my BT landline activated by an engineer between 8am and 1pm today and as I had been given around four weeks notice I was able to book the morning off work.
I was sitting in my living room till 1pm rolled by and had therefore assumed that the line had been activate remotely without the need to let an engineer in, so I headed off to work. When I finally got to work at 1.35 pm I recevied a phonecall from a BT engineer stating that he needs to be let into my flat to activate the line, when I tell him that I'm not in and that he's half an hour late he tells me that I would need to book another appointment. I phone BT and they tell me that the next avaliable time that an engineer can come round without me booking any further time off work would be next Saturday, a whole ten days away! 
I feel that as BT were the one that made a mistake then they should be the ones that are obliged to fit my scheduling needs. The company should be held accountable for their mistakes rather than have the customer suffer the consequences. 
Does anyone else find that the customer service is structured in a way that it is the customer who suffers for BT's mistakes?

'Is there any number that I can contact so that I can speak to someone who has the authority to give me a preference timeslot?'
No, Openreach only offer two appointment slot times, 08:00 to 13:00 and 13:00 to 18:00. No SP, including BT can make any kind of arrangement for them to be there between say 8am and 9am of 5pm and 6pm.
Also the appointment slot doesn't mean the engineer will be able to complete all the work by the end of it, it just means they will/should arrive within that slot time. So basically an engineer can arrive at your house at 12:45 but the job may take 2, 3 or even 4 hours depending on what he has to do.

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