BT NetProtect Plus Mcafee

Does ANYONE know how to add a Trusted file to BT NetProtect Plus ? BT certainly do NOT as I've just spent almost an hour on the phone to their helpdesk.
Thanks
Dave

BT Netprotect is a version of McAfee. See this link on the McAfee forum which may or may not be some help.
https://community.mcafee.com/thread/60580

Similar Messages

BT Netprotect Plus/McAfee not turned on, cannot st...

Hi guys,
On my wife's laptop (windows7) i get a toolbar flag with a cross through it which, when clicked, comes up with a window that says "McAfee Anti-Virus and Anti-Spyware reports that it is turned off". If you follow the options to "turn on now" it asks you to "trust" the publisher. If i do that it appears to do nothing.
So i tried clicking the the McAfee shield on the bottom right and nothing happens (no response).
So i tried to go into BT NetProtect Plus via Start, All Programs etc. and when i do all i get is a blank white box (no other response. Only way out is to close the program.
Same blank white box when i try to "Uninstall or change a program" for BT Netprotect Plus.
Any ideas anyone?
Jeff

Insomnia struck, so here goes.
@AQ
Only problem I had with MSE was getting a scheduled scan to run, though it wasn't really a problem as it lets you know soon enough if you need an on demand scan, provided you show the icon in system tray. I won't bother with the details, but it had to do with how MSE operates with Task Scheduler. Anyway it was solved through Windows 7 Forum. For what it's worth here's how I got it to run reliably:
Set a quick scan to run to run daily at a time when you are most likely to be using the computer. Uncheck the two boxes for latest definitions (MSE checks every day anyway) and to run when not in use. Leave CPU at default of 50%.
This captures a scan every couple of days at least, completely unnoticed as it takes literally a couple of minutes and has a very light touch. I only know it ran by checking the program. A full scan is very thorough and takes a couple of hours; worth running now and then when the computer has nothing better to do. As belt and braces, I also use Malwarebytes Anti-Malware on demand occasionally; it too is very quick.
MSE doesn't come with a firewall but you just need to turn on the Windows one. MSE also disables Windows Defender, a bonus as you get way fewer Windows updates.
@DS
I also liked Site Adviser but it was never happy with Chrome, my default, so I opted for WOT. They do work differently; who knows which is better?
I use IE occasionally due to Chrome not going too well with a particular website. I did have Site Adviser with it, but it went with the rest of McAfee when I installed MSE, and I replaced it with WOT just for consistency. I'd be surprised if there was a problem running SA with MSE. Google didn't bring up much; no suggestion of incompatibility but some consensus that MSE was OK on its own and SA is cr@p! So yer pays yer money and takes yer choice I guess.
MSE is very slim but does offer a bunch of options.
@All
I've said before that McAfee was not too bothersome on my laptop, but it strangled the netbook. I was so pleased with MSE on the netbook that I also ditched McAfee from the laptop when it delivered the icon problem reported here some weeks ago, even though I still had a year's subscription left. Good decision.
You can click the white star next to this message if you think it was helpful.

Post Moved NetProtect-Plus-McAfee-Security-Scan-P...

Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/NetProtect-Plus-McAfee-Security-Scan-Plus-amp-Rapport-cl...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

NetProtect Plus, McAfee Security Scan Plus & Rappo...

Hi - we have a random variation in the speed at which IE and Firefox run. IE is also very slow to start up on our MSN homepage.
Could it be that the anti-virus software we have installed is clashing?
BT NetProtect Plus version 10.5.240
McAfee Security Scan Plus version 3.0.318.3
Rapport version 3.5.1208.34
Windows defender - off
Thank you

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

Windows Search killed by NetProtect Plus / McAfee

This is a pointer to another post - I realised that the title of the original posting might not catch the eye. Since I want to get as much feedback as possible, I'm reposting the link, with apologies.
See
Auto update to Security Center 2010 / NetProtect / McAfee kills Windows 7 search
and please respond there.

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

McAfee security(BT Netprotect plusa) excluding cer...

I am using be provided antivirus, which came with my BT broadband. BTNet protect
plus which is essentially McAfee
I am using Dragon naturally speaking, which is a piece of speech software
There is obviously a conflict between this program and the McAfee antivirus
I can see no obvious way of a building into the antivirus software a list excluded files-files not to be checked? Can anyone help me on this?
Thank you

You should only have one antivirus programme on your computer. You will need to decide which to have and uninstall the others. I, along with others on this forum would suggest that you uninstall all of them and install somthing else such as Microsoft Security or AVG Free or Avast free. McAfee and BTNet protect hog resources and are known to cause some problems such as you are having. If you do decide to uninstall them follow this guide.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...
Make sure you follow it including the McAffe removal tool part.
The Rapport software is I presume supplied by your bank. I don't know if this uses al lot of resources or could cause a conflict. You could leave it on meantime.

Problem with McAfee NetProtect Plus

Hi i'm having problems with my McAfee NetProtect Plus thing it seems to keep turning off the Virus protection it has done it most than once in a day i have no clue what it causing it and would love some help to find out.
Thanks

ok run the removal process again then use housecall to do a full scan of your pc, after it has finished (might take several hours depending on the size of the hard drive fitted) if it finds anything clean it, and then try getting mcafee installed again, theres a chance that your registry corrupted an entry and the removal tool didnt notice it, however the trend micro housecall should notice it and fix the error,
this is an online av tool that will detect anythign odd and tell you about it, sometimes odd things can mess up your system but if you cant run the online av program after disabling the windows firewall then it would indicate that something has infected your pc or changed various settings so your unable to get av to work, now this can be something benign and possibly get fixed by booting into safe mode (reboot the pc and keep f8 held down untill the boot options screen appears) enter the admin password (default is blank password) and use system restore to roll back to a date before the problem occured.

McAfee Firewall in Netprotect Plus

Since the recent program update to Netprotect Plus, I am unable to use FTP. If I disable the McAfee Firewall and enable the Windows Firewall, all is ok.
Ports 20 and 21 are open in McAfee - any ideas would be very helpful please.

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free and Microsoft Security Essentials.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. That may sort your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

BT NetProtect Plus Problems

Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident. Thanks

Hi Stuart,
Thanks for the e-mail. I am really sorry for the problems that you have had, quite a frustrating issue I fully appreciate.
I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
I really don't think that this issue could have been caused by the action of the advisor who took remote access control of your PC. The actions the advisor took where all at software level but the problems that you describe indicate that the power was off on the PC and monitor when you returned. I am not aware of any changes anyone could make via your operating system that would cause you to lose power to the PC components.
As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
REPLY
Thank you for your reply, both desktop PC's had power, but were unable to boot up with no signals to peripheral devices (monitor, keyboard, mouse) if the problem was purely software, I can't understand why BT technical help did not ask the customer to download from McAfee site software removal tool before attempting to install BT NetProtect Plus, especially if the customer had been a previous customer of McAfee, maybe wise after the event, on the day the technician took control of my desktops, it was evident that system files were being accessed and deleted and following this both computers failed to restart as unable to boot up. I asked a local computer technician to look at both PC's and one is now up and running again with BT NetProtect Plus installed and working, the other desktop continues to fail to boot up, however, the technician accessed the hardrive to allow me to rescue files.
I have again spoke with BT technical help, I could accept if only one PC failed to boot, but both following intervention from BT technical help remote access is more than just coincidence, but I now understand, BT accepts no responsibility nor offers any solution, compensation for the loss of hundreds of pounds worth of equipment, a warning should be issued to customers that intervention made by BT technical help remote access may result in loss of functioning PC. The only advice available from BT is to continue presenting the non functioning destop to to a PC vendor for repair at my cost, like I said in previous e-mails I would rather replace the desktop as continual repair costs would exceed the cost of a replacement desktop and would resolve the problem at my cost and prevent any further frustration dealing with BT, happy to close the complaint now as unresolved.

BT Netprotect Plus and Home Network.

I have just upgraded to BT Infinity and BT Netprotect Plus. My old Desktop, with LAN, and my Netbook ,wireless, both run Windows XP and previously had Mcafee Internet Security on both. Prior to the 'upgrade' the home network was fine. Now in lets call it 'Mcafee', Home Networks, My Home Network, the Desktop sees the Netbook as having an 'old' version of Mcafee although it has been uploaded three times, the latest today. This stops me in my tracks trying to get the network working again. BT Help was no help, apart from, offering to charge me to sort out something which was no problem before. Any good ideas out there?
Solved!
Go to Solution.

There's more here - an ageing thread but still applies.
You can click the white star next to this message if you think it was helpful.

BT NetProtect Plus Firewall Setting Problem

I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.

napper wrote:
I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.
Couple of links here;
http://download.mcafee.com/products/webhelp/4/2057/GUID-BF945446-A022-4C09-96BD-FD0DB7A80CEB.html
https://community.mcafee.com/thread/26401

BT NetProtect plus – Real time scanning and update...

I have posted this message as both a pointer in case others have the same issue as well as whether anyone has found a proper resolution.
I have recently experianced problems with my BT NetProtect plus indicating the Real time scanning has stopped and any attempt to restart it does not work. This is accompanied with it keep promptig that there is a new update and to restart the computer. This happened every time I logged on.
I had spent some considerable time with the BT support people who have now reinstalled the software about 6 time's after the 2 time I had already tried.
I run Windows 7 64 bit and recently installed an SSD drive. The key thing I have subsequently discovered in my upgrade is that I changed some registry settings to make my default installation location to be my D: drive. I followed this post :
The 64bit version has two versions of regedit. Make this change as well:
1.) Enter into Start>Run: %systemroot%\syswow64\regedit 2.) Go to: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion 3.) Change the Path in DWORDs ProgramFilesDir, ProgramFilesDir (x86) to the new path, probably just changing the drive letter
Everything works fine apart from BT NetProtect plus which when installed new has the above issue. If I change the default install location back to C: drive then it installs OK and works OK when I subsequently change the default install location back to the D: drive. When I say works OK, that is until BT NetProtect plus issues a major update when the same problem appears again.
I am waiting further contact from the 3rd line helpdesk but the 2nd line team did not seam to know of this problem.
Has anyone else experenced it or know of a proper solution ?

A full McAfee scan on my desktop PC can take about 2 hours or so and a full scan sometimes slows down my over 3 year old desktop PC. Thats why I only do a full McAfee scan every once in a while but I do a quick McAfee scan every 6 or 7 days.
I do like the McAfee shredder though and use that now and again. I also got McAfee quick clean set to run at lest twice a week.
I have used Norton in the past and that slowed down my last PC more than McAfee from BT. The free version of AVG is good but its only an anti-virus. Some say the windows firewall is ok but not the best.
I also have windows defender set to do a quick scan every evening around 9pm. As most nights I have my Desktop PC on at that time.
I also do a disk clean up at leat once a day.
Darren

BT Netprotect PLus - Renew Licence Issue

Quod Core PC with Vista s/p2 64bit
BT BB with option 3
I have enjoyed BT Netprotect Plus for sometime and every now and again I get a stupid licence renew issue occur as do others. Well it has happened again but this time I have been unable to fix it. According to Microsoft's Windows Security Alert I have no McAfee Firewall or Antivirus installed or initiated. I can't even switch over to MS's firewall.
According to the BT BB FAQ's it is just a simple matter of right clicking on the "M" icon and selecting the renew licence. Except in my case the icon disappears after the desk top appears on boot up. The desktop icon fails to work as well and I've run short cut fixes and even selected the program from the list of programs all to no avail as the program fails to boot.
I have even tried to uninstall and reinstall BT Netprotect Plus but every time I do this I lose access to the internet. A yellow triangle appears stating "Local Access" only. To regain internet access again I have to invoke a restore going back 5 days.
When I boot up McAfee Security Plus it appears in red and tells me my PC is at risk and when I run the "fix" button it takes me to their pay and download web site which is rich considering I pay for these services in BB option 3.
I have looked up BT's FAQ page and have seen similar experiences and it is recommended to download McAfee's Virtual Technition which I have done and run a scan. No feedback received that there is a problem or indeed whether it was fixed and there is no change to my PC as I still can't renew the licence. Just to make this a little more annoying and weird I have two other PC's connected to my LAN. A laptop running windows 7 and an ancient beast running XP. Both have access to the internet and and there are no issues with updating BT Netprotect antivirus s/w. I have even used my laptop to invoke licence renewal on that PC thinking that would satisfy McAfee but I still can't fix the problem on my Vista PC. Please help. Incidentally I think it is bad customer service not to warn customer's of a licence renewal. It was bad enough when BT supplied Symantec A/V products. I'm on my Vista PC every day and auto updates for McAfee are set up. Look forward to the answer on this one. Please don't tell me to re-install Netprotect again. Regards Dave

Hi GHFM,
Have you tried this yet?
https://kc.mcafee.com/corporate/index?page=content&id=KB53512
Cheers,
Chris.
BT Mod Team.
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BT Netprotect Plus - Where are stored passwords on...

I have just upgraded my McAfee BT Netprotect Plus software.
The previous version of this software had a password vault (which was accessed through the advanced option under the Internet options). This was a secure way of keeping a list of all user names and passwords - which gets ever longer! The feature was extremely useful, and reassuring that it was unlikely anyone else would see it, avoiding the need for less secure means of recording this information.
I cannot see any way in which this list can now be accessed through the upgraded software and I fear this vital list may have been lost...
Help!!

They are stored in '''key3.db''' and '''signons.sqlite'''.
Both of these files are located in your [http://support.mozilla.com/en-US/kb/Profiles#How_to_find_your_profile profile folder].

BT NetProtect Plus - Detections Found

Hey There!
I've recently installed BT NetProtect Plus on my Mac and it was all working beautifully. Yesterday I got a notification to say that 2 detections have been found, Wayhay! It works! Closed it and carried on, 10 mins later it pops up again, maybe I need to remove them myself, on closer inspection the notifaction tells me one has been cleaned and the other quarantined. Closed it again and it keeps popping up! I rang BT support and there suggestion was 'Turn off real time scanning'... any other suggestions people?
Toby!

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

BT NetProtect Plus Mcafee

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