BT SMTP server not authenticating

Hi all,
I have tried all avenues I can think of, including looking all over these forums and trying everything people have suggested but with no luck.
Since yesterday afternoon an email account has stopped sending emails (receiving is fine), no settings were changed. I keep on getting prompted for user name and password for the mail.btinternet.com mail server. I get this problem in both outlook and outlook express (for testing) and also I cannot send emails via the ipad either. I have tried speaking to the BT support but they didn’t offer any help as we are using mail clients and not their web mail.
SMTP settings are: Port = 25 none SSL, Authenticate using same as POP3 log on
I have tried port 465 with ssl and 587, the lot.
I have notcied this does work on 1 other computer I have been testing on, just to add to the confusion!! Any help or suggestions would be great!
Thanks in advance
jezza
Solved!
Go to Solution.

My problem is now resolved.  In the end i restarted the router.  The only thing I can assume is there is a stuck session on BTs STMP servers after restarting the router I got a new public IP.
BT support was as usual, a waste of time and no help what so ever.  Clearly a problem on their side but out right refused to help.
Im not sure this will help your problem if you cannot send via BT webmail, this was never a problem for me.

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