Business Catalyst and Creative Cloud not Working

I have a $2000 Premiere Business Catalyst Partner account. I set up my BC account and my Adobe ID years ago under different e-mails. When I tried to integrate my BC and Adobe Creative Cloud e-mails I got an error saying that I have to create a new Adobe ID.
I created a new ID. Now with Dreamweaver I'm getting the following error that I don't have a Partner Account!!! I do have a partner account, it's just under a different e-mail. Am I to stomach the fact that I will not be ablt to use my BC account on Creative Cloud simply because they are under 2 different e-mails? I've been waiting to use BC and Creative Cloud for months, what a dissapointment. This takes all the appeal out of Dreamweaver, Muse, and more, if I can't use Business Catalyst with Creative Cloud. Please help....
I

Please refer to a couple of similar threads below.
Can't access my BC Premium Partner site in Dreamweaver CS6 - http://forums.adobe.com/message/4399268#4399268
BC and DW CS6 Issues - http://forums.adobe.com/message/4399267#4399267
Also, please reference the last FAQ note within the page below.
http://forums.adobe.com/docs/DOC-2153

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Business Catalyst and Creative Cloud - I'm completely lost - help!

Okay, I am a Creative Cloud subscriber. It is my understanding that I can host five websites with Business Catalyst. However, I did not design my site using either Dreamweaver or Muse and so I just want to ftp my files into one of my sites. But I can't figure out how to access a control panel for Business Catalyst through Creative Cloud (the cloud control panel just keeps telling me to download Dreamweaver and Muse). I tried access it without the cloud, through Business Catalysts website directly, but all it would do is sign me up for a trial version as my Adobe login did not work for Business Catalyst. This whole system is completely confusing to me - I feel like Alice tumbling down the rabbit hole.
What am I missing? Is there a panel that I can access through the Cloud that will allow me to ftp my files into one of my sites? Or, if I go to Business Catalyst directly is there a way to link it back to my Creative Cloud panel? How do I set up the 5 sites I get with being a Cloud member if I'm not using Dreamweaver or Muse?
Any information or point in the right direction would be helpful!
Thanks,
Deona

Hi Deona,
You should be access your entitled sites via Cloud membership section.
If needing further help with this I really recommend accessing our live chat support to help quide you through the steps and to answer any of your remaining questions.
- http://helpx.adobe.com/contact/index.html (Select Business Catalyst in the dropdown to access chat)
Kind regards,
-Sidney

Business Catalyst and Creative Cloud: double-payment

Last March (2012) I subscribed to the most basic level of business catalyst ($97.00 per year) to publish my website.
At that point I didn't know that Creative Cloud would include a basic subscription to Business Catalyst.
In May (2012) I subscribed to the Creative Cloud which included this basic Business Catalyst.
Now (in March 2013) Adobe has written to me for $97.00 again to pay for Business Catalyst and they have sent me an email saying they will discontinue service in 7 days.
How do I discontinue the $97.00 Business Catalyst account and transfer hosting to my Creative Cloud account?
Last time I tried to do something like this, it was hours and hours and hours to resolve it.
Am I better simply paying $97.00 for Business Catalyst even though it is included in Creative Cloud simply because I will have uninterrupted service?
If there is a chance that I could reconcile this without undue pain and struggle, could someone tell me how?
And whether it is indeed possible?
I have a very small but well-established business using Muse. I really can't afford the interruption nor hours and hours of fighting to resolve this.
I would appreciate any help.
Gay Ann Rogers [email protected]

Hey GARRogers,
If you have any sites that have been redeemed as Creative Cloud sites, we cannot change the billing for these sites and once your Creative Cloud subscription expires, so will the site. However, sites that are being billed directly by Business Catalyst are separate to Creative Cloud. So if your Creative Cloud subscription expires, the sites being billed directly by Business Catalyst will remain unaffected.
If you have any sites that have been redeemed as a free Creative Cloud site, I recommend creating a new trial site via your Partner Portal (http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal), and either republish your site from Muse to this new trial site or if you did not use Muse, migrate the data over as per this article: http://kb.worldsecuresystems.com/203/bc_2038.html.
Once you have done this, take the site live via your Partner Portal > [select site] > Upgrade and if applicable, remove the domain from your previous site and re-add it to this new site.
Feel free to PM me directly if you would like me to look at the billing for any of your sites.

Business Catalyst Check Out scripts not working on IE8 or lower

Hi there Guys,
I have currently fixed a lot of incompatibilities on the Business Catalyst check out,
but I am currently working on compatibilities for IE8, 7 , 6 I have managed to load most of the plugins all
over the site but I am having problems on the Check Out area of the site.
I am not sure what can be blocking the scripts from loading!!
SITE: www.simplyscotlandshop.com
I am struggling to get a proper debuging using IE10 so If there is any testing reliable tool for IE older versions that's be awesome.
Thanks Now

Hi,
Best way to confirm that the issue either lies with BC or local is to remove the template from the shop and see if the issues resolves.
If working fine then I would suggest looking into your template to see what conflicts might be causing this. If the issue doesn't resolve even w/o the template assigned then I would recommend reaching our direct support ASAP so they can investigate and test further. -> http://helpx.adobe.com/contact/index.html (Select Business Catalyst and proceed)
Here's a neat page with debug tool references that you might want to seek to help determine conflict in various IE versions.
- http://samuli.hakoniemi.net/debugging-and-testing-in-internet-explorer-made-easy/
Kind regards,
-Sidney

Business Catalyst Help | Creative Cloud Sites / Upgrade and launch a site

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/partner/upgrade-temporary-site.html

I have enrolled in BC webbasic paying monthly. (enrolled today aug 8th, 2013 and I have a muse site that I developed and published. After publishing the site I visited BC admin page hoping to launch the site but could not find the button to launch a site.

Business Catalyst Account & Creative Cloud Accounts need to be separate

I have Creative Cloud Membership though another Adobe ID.
But my Business Catalyst account needs to stay separate from it.
(My Creative Cloud membership is part of my full time job, whereas my BC account is freelance work.)
I created the Business Catalyst / Adobe ID, but when I attempt to log into Business Catalyst through Dreamweaver I am just sent back to the Creative Cloud Membership log in screen.
Help!

Don't know what you mean by same details. They're different Adobe IDs. My original Business Catalyst account was [email protected], and it needs to stay that way. I converted it to an Adobe ID, but it is not the ID that Creative Cloud services and the suite were purchased with.
These two IDs need to remain separate, I cannot use my full-time-job's account to log into BC.

Business Catalyst in Creative Cloud

I have a question regarding Business Catalyst. It seems that with my Creative Cloud subscription I can create 5 sites in either Dreamweaver or Muse, and upload to Business Catalyst. But when I log on to manage my site it seems I get parts of Business Catalyst, ie. just the reports and domain setup? So basically I can't do anything further with my site via BC it's just a host. Just want to make sure I'm not missing anything. Thanks.

Hi Sean
With Creative Cloud you can create unlimited number of sites with Muse & Dreamweaver and from these sites only 100 can have a temporary status.
With Creative Cloud Muse and Dreamweaver you can create only WebBasics sites, in order to allow you to redeem your 5 free webBasics subscriptions. Should you need to use a different BC plan, just let us know and we will change the plan for you.
Also, if you are interested to use BC to create sites for your customers, contact us http://www.businesscatalyst.com/contact and we will provide you more details & help.
Best regards,
Aniela

Business Catalyst for Creative Cloud subscribers

If you have a Creative Cloud subscription and want to learn more about Business Catalyst, read on.
What is Business Catalyst?
Business Catalyst is a web hosting platform that lets web designers host, build, and sell websites to clients. A Creative Cloud membership includes free hosting on Business Catalyst for five sites. You must install and use Muse or Dreamweaver CS6 to publish your free sites.
Where does Muse and Dreamweaver CS6 fit in?
You use Muse or Dreamweaver to create and update websites. You use Business Catalyst to host them.
For more info and tutorials on using Muse or Dreamweaver with Business Catalyst, see the following articles:
Business Catalyst for Muse users
Business Catalyst for Dreamweaver CS6 users
Charles

Great share Charles!
I would also include our FAQs.
Creative Cloud and existing Business Catalyst partners
New Creative Cloud users and Business Catalyst
Cheers!
-Sidney

Creative cloud not work !!! error code : download failure.....I'm paying your site but can not find the answer to my problem

download failure

There are few steps that I could suggest that might be resolve the conflict for you, Please follow the below mentioned steps and do let us know if this worked or not.
1) I can see that Time Machine is active in the background. Can you please open the Preferences for Time machine and disable TIme machine and try again.
2) If the step 1 doesn't work, please try a different network and check again.
3) If none of the options above works, please navigate to Utilities> Adobe Application manager and make sure that we have full READ & WRITE permission on this folder and Utilities> Adobe Creative Cloud folder.
Also, navigate to /LIBRARY/APPLICATION SUPPORT/ADOBE and give the READ&WRITE permission to the all the user accounts.
4) Post this, try again.
Do let us know if this worked for you or not.

Backup Assistant and Verizon Cloud not working correctly

I have a Samsung Galaxy SIII. Been using BU Assistant Plus a long time. Recently found out about "Cloud"...downloaded it, installed it, can't load it. Have repeatedly downloaded, installed, tried to load, uninstalled, reinstall.... I've about had it. Neither Back Up Assistance Plus, or Cloud are working properly. Cloud - not at all. I click the icon, the red screen appears with a gray radio button that says, "Get Started". I press it, then after 5 seconds the screen goes black, a dialog box appears saying that the app has been stopped, do I want to send an error report, which I do send... Anyone have a clue? Same happens on my son's Stratosphere 2 and husband's Lucid... Please advise! Thx
Message was edited by: Admin Moderator

I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!! And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone). They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings. I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again. So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done.
I'm not at all convinced that they understand at verizon how to get around this. I would be really glad if anyone else has and could pipe in here. It's a real problem.

Why does Creative Cloud not work?

I´ve installed Creative Cloud and started it, but After a few minutes There it says " NO CONNECTION" What can I do???

Hi LennySmile,
Welcome to Adobe Forum,
Solution #1
Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.
1. Go to the 'Hosts' file location.
WIN : C:\Windows\System32\drivers\etc
MAC: Go to finder menu on the top > go to folders > type '/etc', hit return.
2. move the hosts file to the desktop.
3. Open it.
WIN: open it with notepad.
MAC: double click it.
4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.
5. Move it back to '/etc' folder.
Solution # 2
1. Check if you are working under any sort of firewall (system/network) / proxy.
2. Disable firewall / proxy.
Solution #3 (Should work)
Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
Please Refer : http://helpx.adobe.com/creative-cloud/kb/creative-cloud-files-wont-connect.html
http://forums.adobe.com/message/5804646
if nothing works, contact Adobe Tech support at : http://adobe.ly/yxj0t6
Regards,
Rajshree

Adobe Creative Cloud not working

the adobe creative cloud home screen is all black and i cannot visualise anything. How can i resolve this?

Guido_guido I am sorry but what home screen are you referring too? Is it within the Creative Cloud Desktop application? If so have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

Downloads with Creative Cloud not working

Can't load them on the Mac, never downloads. Can't download to Win 8.1 Surface 2 Pro.
HELP!!!

Kim,
Have you installed the Creative Cloud management (in the list of apps on the cloud download page, find the adobe manager. That must be downloaded and installed first. Most browsers will jump to that install when you select one of the other apps first. But some browsers are having a problem doing so. Once the manager is installed and running, you can find illustrator listed in the manager. Click the install link next to the Illustrators name. That will download and install illustrator for you)?
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Business Catalyst with Creative Cloud

I have gotten adobe cc and hoe do i get premium access, it is saying i dont.

You do not become a partner with BC and CC. CC only gives you what used to be called "webbasic" websites from BC. The basic ones.
To become a partner the information is here:
http://www.businesscatalyst.com/partners

How do i install business catalyst and typekit with creative cloud if they don't show up?

I just recently signed up for creative cloud and learned about muse. I would like to take advantage of the business catalyst and typekit, but when i open my application manager, neither are available for download. Am I missing something here? are they built into the other program downloads? I'm confused–please help.

Am I missing something here?
Yes, you are. They are merely services built into Dreamweaver, Edge and Muse and accessible via the respective BC and CSS panels in those programs.
Mylenium

Business Catalyst and Creative Cloud not Working

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