Business Catalyst Customer Subscription Management

Question

Hi,
I am a business catalyst partner and web designer / developer.
I want to delete an old play site on BC, which was upgraded for one of my customers.
The site is under his subscription and I want to re-create a new site from scratch under his annual paid subscription for him.
The CRM Data as well other customer data in BC is not relevant and does not need to be migrated.
Is it possible to create a new site based on a different ecommerce template and re-assign it to my customers subscription / account, if I delete the old site before?
I would like to avoid a migration process from another site if possible as no data needs to be kept.
Though I find no function in the partner portal to delete a site without loosing the whole subscription of my customer?
I did rise a ticket with Adobe but it seems they proposing to do this for me in the background instead of me being able to do this on my own?
Is this a real limitation or do I not understand the process to do on my own?
We should be able to re-assign sites to different subscriptions and delete and recreate sites in BC without the help of the support and without loosing our customers subscription? Imagine how embarrassing to ask a customer that he has to give his credit card again even if he would get refunded for the time remaining which I daught by an annual payment method?
Help would be greatly appreciated.
I am also happy to pay for someone who can explain me the process in detail as this topic is urgent for me.
Dirk

Answer 1

Hi Florin,
thank you so much for answering that question.
You seem to be very knowledgable and also thank you for the quick replay as very this case is very important to me.
Allow me one more question please?
If you say: Recreate the site on the same site, do you mean there is a way to re-install a free e-commerce template like the Boutique template on a site where the content and the site specific assets is either deleted or only half installed please?
The background is: When I creating this site with the free Boutique template from BCGurus something went wrong which I did not realise at the time.
The site was upgraded at the time to a payed customer subscription too early, which was clearly my mistake.
Instead I should have taken the time to test and adjust the template first and then upgrade the site to a paid subscription for my customer.
I did not escalate earlier as my initial thought was that I anyway have to change a lot about the site template to fit the needs for my customer with his specific design. (Vegas.jQuery landing page just to name one.)
Some examples what went wrong:
The CSS folder was not created and the image folder is missing as well, also some parts of the web apps (that is the critical part I guess) have not been created correctly?
You can view the page at: http://chriscoachingservices.businesscatalyst.com/ 
Troubleshooting:
To create a second working trial site and to copy all settings, and content over would be possible I guess, but it is a pain to use then BC ID Grabber and more or less hand re-create the web app's if I understand the case right?
Also I do not trust the site much that all e-commerce specific settings have been correctly rolled out?
The customer has not used the site yet as dysfunctional and has not CRM or custom CMS data in. In theory I should be able to copy (SFTP) the content from a working site with the same template over and run a search and replace ind DreamWeaver for the Web App and content holder specific ID's but people from BCGurus did let me know that this is quite a long and stressful procedure?
The reason behind:
The to early upgrade was that the customer had the budget ready and also wanted his email addresses associated with the e-commerce solution early. Or I must have maybe delete some accidently while attempting to connect via dreamweaver. I can not replicate the case yet.
Thanks,
Dirk