Business Catalyst Migration

Please advise me on how to change my A records to enable my website to be migrated

Does your site still work?
This was already completed.
If your site does not work now you can find the informaiton on the BC blog.
I take it this is an AU DC site?
http://www.businesscatalyst.com/bc-blog/phase-2-australian-datacenter-migration-october-19 th-2013

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I have an error when I publish: Unknown Adobe Business Catalyst error has ocurred: Status: 503, 0

What's mean this error?

Hi,
This was related to Business Catalyst migration process. Now you should be able to publish.
http://adobebcmigration.com/
Regards,
Cristian Radu

Perth Business Catalyst User Group

Our first meeting will be held on Wednesday 18 July, 6pm
Fortix
Central House, Level 1
Suite 5, 193 Guildford Rd
Maylands WA 6051
Our first meeting will be a "to get to know everyone" session with a discussion about what topics you would like to see discussed over the coming months.
Please join the group at http://perth-bc.groups.adobe.com/

Hi RepulseMonkey
I can troubleshoot this for you but I'd need some more information. Id need the URL of the website so I can do some checks on the DNS setup.
Basically if you're not receiving emails it can be a few things. I'd be looking to check:
1. That your Domain Setup is set correctly. If it's set to Internal, when it's actually External then this can happen.
2. If it's externallly hosted then you should start by creating the SPF record that is required so your external mail server will trust mail sent from Adobes servers - Here's some instructions on adding an SPF record half way down this page - Business Catalyst Migration
To answer your question. YES. You can get around it. You can send the activation email to a different email address. Then once confirmed ask BC support to change it back. BUT we really recommend to get you DNS configured correctly in the first place. It's usually not hard.
Let me know if you're stuck. I can point you in the right direction and if you're really stuck PRETTY does consultation and support on this kind of thing.
[email protected]

How to create a Business Catalyst user WITHOUT sending an invitation

Hi, I have a customer that cannot receive any of the e-mail invitations from the BC system to set up a user role.
I can create the user on the BC system and send the invite, but the customer is not getting them.
Is there a way to set up the user on the system, with a user name and password, without having to use the e-mail invitation workflow?
Any help greatly appreciated.

Hi RepulseMonkey
I can troubleshoot this for you but I'd need some more information. Id need the URL of the website so I can do some checks on the DNS setup.
Basically if you're not receiving emails it can be a few things. I'd be looking to check:
1. That your Domain Setup is set correctly. If it's set to Internal, when it's actually External then this can happen.
2. If it's externallly hosted then you should start by creating the SPF record that is required so your external mail server will trust mail sent from Adobes servers - Here's some instructions on adding an SPF record half way down this page - Business Catalyst Migration
To answer your question. YES. You can get around it. You can send the activation email to a different email address. Then once confirmed ask BC support to change it back. BUT we really recommend to get you DNS configured correctly in the first place. It's usually not hard.
Let me know if you're stuck. I can point you in the right direction and if you're really stuck PRETTY does consultation and support on this kind of thing.
[email protected]

Migrating domain name to Business Catalyst

After playing with Muse for a while I am looking to publish my site shortly. My current hosting package is up in January so would like to move over to Business Catalyst rather than renew that if possible.
Current hosting comes with free email addresses associated with the domain name, one of which is printed on my business card. Is there a way to keep and migrate this or do I need to lose it and reprint cards with an updated address?

You have a couple options. Since you used Muse I will guess you are thinking on using your free hosting.
The free hosting is very basic and does not have email support. You will still need to keep your domain registered with where ever it is now. Adobe doesn't host domain names.
So what you need to do after you go live is to:
Either upgrade it to a paid site and you can set the DNS at your current registerar to ns1.worldsecuresystems.com and ns2.worldsecuresystems.com
or
Just direct the A record in your domain settings where you have your domain to 192.150.2.140 and leave the MX record (email) with your current host.

How to migrate adobe business catalyst cms to another hosting

how to migrate adobe business catalyst cms to another hosting
is there any way .. i have tried but how can get database

BC is a SAAS site so you can not just migrate it to another hosting. You would have to take layouts/templates and export the data as spreadsheets through reports in BC etc.
From there you would have to replace modules and tags with flat content or what ever the system needs that you migrate to.
Like with any system to system migration it wont be straight forward or a push click solution.

Need details on how to move existing website to Dreamweaver CS6 and to Business Catalyst web hosting

Hi All,
     I need assistance with transferring an existing website - imagessays.com - (designed with Dreamweaver CS4) to my Creative Cloud CS6 account - and to web hosting by CS6 Business Catalyst.
   … step-by-step instructions would be most useful. I've got the Dreamweaver CS6 onDemand book, etc., ... I guess I’m just not enough of a geek to work my way through the steps and to get my site back moving ahead online.
    Beyond that, need advice as to how to repair a couple of non-funcitonal links on the site (check out imagessays.com to see a couple of pics that don't work). I'm looking forward to uploading more content and to do major upgrade to the site, but am unable to do so ... need technical support re how to do these simple (should be) things.
    Since setting up the website over 5 years ago, I have migrated from Dreamweaver CS3 to CS4 .... and now to CS6 ... and from a Dell XPS 450 running Windows XP to a Mac Pro desktop running Mac OS X.
These changes of version / machine / OS have separated me from the ability to do the one simple thing that I need to do with this straightforward website, that is: upload new pitchers and writins .
I look forward to assistance and support for this.
Thanks,
Jim

Hi Jim,
These videos might help:
Dreamweaver
http://tv.adobe.com/watch/introducing-business-catalyst/getting-started-with-business-cata lyst-and-dreamweaver-cs6-what-is-business-catalyst
http://tv.adobe.com/watch/introducing-business-catalyst/getting-started-with-business-cata lyst-and-dreamweaver-cs6-creating-and-publishing-sites
I'd open a local copy of the site in Dreamweaver CS6 and use the steps described in the video
Also, we have Dreamweaver and Business Catalyst (host) specific forums too. They should be able to help with specifics if you get stuck.
http://forums.adobe.com/community/dreamweaver
http://forums.adobe.com/community/business_catalyst
Hope that helps,
-Dave

Business Catalyst and Creative Cloud: double-payment

Last March (2012) I subscribed to the most basic level of business catalyst ($97.00 per year) to publish my website.
At that point I didn't know that Creative Cloud would include a basic subscription to Business Catalyst.
In May (2012) I subscribed to the Creative Cloud which included this basic Business Catalyst.
Now (in March 2013) Adobe has written to me for $97.00 again to pay for Business Catalyst and they have sent me an email saying they will discontinue service in 7 days.
How do I discontinue the $97.00 Business Catalyst account and transfer hosting to my Creative Cloud account?
Last time I tried to do something like this, it was hours and hours and hours to resolve it.
Am I better simply paying $97.00 for Business Catalyst even though it is included in Creative Cloud simply because I will have uninterrupted service?
If there is a chance that I could reconcile this without undue pain and struggle, could someone tell me how?
And whether it is indeed possible?
I have a very small but well-established business using Muse. I really can't afford the interruption nor hours and hours of fighting to resolve this.
I would appreciate any help.
Gay Ann Rogers [email protected]

Hey GARRogers,
If you have any sites that have been redeemed as Creative Cloud sites, we cannot change the billing for these sites and once your Creative Cloud subscription expires, so will the site. However, sites that are being billed directly by Business Catalyst are separate to Creative Cloud. So if your Creative Cloud subscription expires, the sites being billed directly by Business Catalyst will remain unaffected.
If you have any sites that have been redeemed as a free Creative Cloud site, I recommend creating a new trial site via your Partner Portal (http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal), and either republish your site from Muse to this new trial site or if you did not use Muse, migrate the data over as per this article: http://kb.worldsecuresystems.com/203/bc_2038.html.
Once you have done this, take the site live via your Partner Portal > [select site] > Upgrade and if applicable, remove the domain from your previous site and re-add it to this new site.
Feel free to PM me directly if you would like me to look at the billing for any of your sites.

Converting Business Catalyst Site to Either a php include site, or wordpress cms

I have a relatively simple for a client that was developed using business catalyst. I orginally was hoping to move the site to our sever, but have since found out that you must use adobe to host your site when using muse as a development enviornment. I would like to host this site on my server and the most viable option I can see would be to convert the site to either wordpress or a php include site.
Can anyone help me with converting this site are there any tutorials or resouces that focus on migrating your catalyst site to another cms or server? Any help is appreciated, thanks.

If it was built in muse it must be a simple enough site that you can just rebuild it in not much time.
If you're doing it in php i suggest using Twig for templating.

Business Catalyst email clients forgot password

Client using Business Catalyst as CMS and email client DNS was moved, then when email access to the former Business Catalyst mail (mail.hostedemail.com) was not available DNS was reverted back.
We need to determine if the following process steps are correct
1) A recovery email needs to be sent from the Business Catalyst CMS
with the DNS records and CNAME records INTACT reverted back to Business Catalyst CMS and mail
2) That password will be used to log in https://mail.hostedemail.com/?_task=login
3) Mail migration and archive can begin. Username password resets will be performed for
each user.
Question: Archive (mail up to the DNS and MX change of a day ago) mail is still on the server (worldsecuresystems.com) hostedemail.com

Hi Cornelius
When DNS was removed from the BC Site Admin, if the MX record was deleted then the e-mails (the entire mail account) were deleted from OpenSRS (our email provider). When the DNS was re-added, the account at SRS was re-created, but from scratch. So what needs to happen here in order to recover lost e-mail is to have this issue raised to our provider. What I'll kindly ask you to do is raise a ticket with our Support Channel, and we'll pick up from there.
Kind Regards,
Alex

Business Catalyst Customer Subscription Management

Hi,
I am a business catalyst partner and web designer / developer.
I want to delete an old play site on BC, which was upgraded for one of my customers.
The site is under his subscription and I want to re-create a new site from scratch under his annual paid subscription for him.
The CRM Data as well other customer data in BC is not relevant and does not need to be migrated.
Is it possible to create a new site based on a different ecommerce template and re-assign it to my customers subscription / account, if I delete the old site before?
I would like to avoid a migration process from another site if possible as no data needs to be kept.
Though I find no function in the partner portal to delete a site without loosing the whole subscription of my customer?
I did rise a ticket with Adobe but it seems they proposing to do this for me in the background instead of me being able to do this on my own?
Is this a real limitation or do I not understand the process to do on my own?
We should be able to re-assign sites to different subscriptions and delete and recreate sites in BC without the help of the support and without loosing our customers subscription? Imagine how embarrassing to ask a customer that he has to give his credit card again even if he would get refunded for the time remaining which I daught by an annual payment method?
Help would be greatly appreciated.
I am also happy to pay for someone who can explain me the process in detail as this topic is urgent for me.
Dirk

Hi Florin,
thank you so much for answering that question.
You seem to be very knowledgable and also thank you for the quick replay as very this case is very important to me.
Allow me one more question please?
If you say: Recreate the site on the same site, do you mean there is a way to re-install a free e-commerce template like the Boutique template on a site where the content and the site specific assets is either deleted or only half installed please?
The background is: When I creating this site with the free Boutique template from BCGurus something went wrong which I did not realise at the time.
The site was upgraded at the time to a payed customer subscription too early, which was clearly my mistake.
Instead I should have taken the time to test and adjust the template first and then upgrade the site to a paid subscription for my customer.
I did not escalate earlier as my initial thought was that I anyway have to change a lot about the site template to fit the needs for my customer with his specific design. (Vegas.jQuery landing page just to name one.)
Some examples what went wrong:
The CSS folder was not created and the image folder is missing as well, also some parts of the web apps (that is the critical part I guess) have not been created correctly?
You can view the page at: http://chriscoachingservices.businesscatalyst.com/
Troubleshooting:
To create a second working trial site and to copy all settings, and content over would be possible I guess, but it is a pain to use then BC ID Grabber and more or less hand re-create the web app's if I understand the case right?
Also I do not trust the site much that all e-commerce specific settings have been correctly rolled out?
The customer has not used the site yet as dysfunctional and has not CRM or custom CMS data in. In theory I should be able to copy (SFTP) the content from a working site with the same template over and run a search and replace ind DreamWeaver for the Web App and content holder specific ID's but people from BCGurus did let me know that this is quite a long and stressful procedure?
The reason behind:
The to early upgrade was that the customer had the budget ready and also wanted his email addresses associated with the e-commerce solution early. Or I must have maybe delete some accidently while attempting to connect via dreamweaver. I can not replicate the case yet.
Thanks,
Dirk

How do I merge the content of one website into another with Business Catalyst?

I have two websites, each of them are Business Catalyst websites.
I would like to merge website 1 with website 2, so they are on the same domain.
Each website will effectively be put into it's own directory on the same domain, with the homepage allowing a visitor to decide which website they would like to see.
Is there an easy way to do this? I have a feeling it's a matter of copying all the content across, modifying the templates and doing everything manually page by page - which wouldn't be fun.
Any help or suggestions would be appreciated.
Thanks,
Sam

Hi alberon-sam,
You will need to migrate your site as mentioned in this article: http://kb.worldsecuresystems.com/203/bc_2038.html?bc-partner

Dreamweaver Help | Dreamweaver-Business Catalyst integration

This question was posted in response to the following article: http://helpx.adobe.com/dreamweaver/using/dreamweaver-business-catalyst.html

The sequence above for importing a business catalyst site won't work for me. I've opened a support case back on the 4th. It was escalated. Still, today on the 12th I've gotten no response. I just get a little flash wheel spinning as it attempts to retrieve the site definition. Is this related to my adobe id? Or to my master rebranded partner sites default url? I've deactivated, reactivated, I've deleted the prefs from the library in osx for Dreamweaver. I've uninstalled, reinstalled. Still not working and no replies from Adobe. What gives?
Import a Business Catalyst site
For information on migrating sites that you previously created using the Business Catalyst extension, see Migrating Business Catalyst sites to Dreamweaver CS6.
    Select Site > Manage Sites.
    Click Import Business Catalyst Site. The list of Business Catalyst sites you created with the Adobe ID is displayed.
    Select the site, and click Import Site.
    For the site that you are trying to import, specify a location on your computer.
    Enter the password related to your Adobe ID.
    When the file activity is complete, click Done.
above is what doesn't work for me... It hangs after I click import...

Creative Cloud and existing Business Catalyst partners - FAQ

This FAQ will cover topics related to Creative Cloud, for existing Business Catalyst users.
How can I signup for Creative Cloud?
     Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.
What benefits do I get with Creative Cloud ?
     In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst websites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them.
My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?
    Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details
I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?
     This is not possible. You need to create a new webBasics temporary website in Business Catalyst and push it live.
Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?
      This is not possible right now.
Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?
      Currently there are no upgrade discounts for Creative Cloud members.
What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?
     You will be limited to 100 MB of storage and 1 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.
Can I buy more users? Can I buy more space? Can I buy email?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?
     Right now there is no discount for Creative Cloud members.
If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?
     You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.
*NOTE: If you have already add employees to your partner portal, then everything will work automatically.
If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.
How can I set permissions for my employees regarding these websites? What permissions can I set?
      This will be part of a later Creative Cloud that will be launched this year.
What happens if I cancel or stop paying my Creative Cloud subscription?
     Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them. You will be prompted to upgrade your website to a regular Business Catalyst site plan.
     After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.
     If you are inactive on a temporary website, it will automatically be deleted.
=== Dreamweaver CS6 FAQ ===
I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?
This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:
export one of your sites as an .ste file
Open the .ste file in another text editor, and modify it
Replace the :
httpaddress with your partner's site URL address
secureURL with your partner site secure URL
siteid with the site ID of your partner site
Save the .ste file with another name
Import this .ste file into Dreamwaver, choose a local root folder
Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.
I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?
     You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.
How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?
      Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:
You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

At this point the upgrade workflow is not functional just yet, as mentioned here: http://forums.adobe.com/docs/DOC-2153
So the webBasics Creative Cloud cannot be upgraded directly to the webBasics+ level for now.
But a workaround for this case would be to re-publish your Dreamweaver/Muse project (I suppose you've used one of these solutions to build the site in the first place, right?) in a new trial/temporary site -> let us know what is the URL of that site (don't push it live) -> we will change the site plan from our backend to webBasics+ -> you will be able to publish it using the webBasics+ site plan.
Please note that this is going to be a separate charge, besides your Creative Cloud subscription. The monthly fee for webBasics+ will be $12.21/month, as mentioned here: http://www.adobe.com/products/business-catalyst/buying-guide-subscriptions.html
Another way to use the webBasics+ plan would be to simply trigger a new trial site here: https://syd.worldsecuresystems.com/PartnerPortal/FreeTrialSignup.aspx#splash with the same Adobe ID as the one used to buy the Creative Cloud subscription and take that site live separately.

Photo Gallery thumbnails in business catalyst render in different sizes in different browsers

Photo Gallery thumbnails in business catalyst render in different sizes in safari and chrome but are fine in firefox. What is the issue with Safari? I have tried the different algorithm options such as fill_proportional etc and firefox is the only browser that displays correctly. I thought safari was the most standards compatible browser - what's the problem here?

Hi,
If you have seperate XML file but with the same basic structure then you can change the XML a Spry dataset refers to and regenerate the spry region without reloading the full page.
So on my photo gallery page I can change the album the photos are shown from via the seturl sprydata function as below. dsPhotos being my Spry dataset that points to the relevant XML dataset with my image references and captions etc. My XML is actually dynamically generated from Picasa RSS feeds (and RSS feeds are XML) but the principle will be the same with your static XML.
First I add an event listener for when someone clicks on an album (the li tag within my div with the id "albums" holds a photo and title for each album.)
function Albums()
var myalbums = Spry.$$("#albums li", "TabbedPanels1")
var rows = dsAlbums.getData();
var setListener = function( element, value )
Spry.Utils.addEventListener( element, "click", function(){ showAlbum( value ); },false );
for( var i = 0, length = myalbums.length; i < length; i++ )
setListener( myalbums[i], i );
Then this is the code which changes the photo album to be shown. (when the user clicks the relevant album)
function showAlbum(i)
pauseShow();
pImage = 'No';
var rows = dsAlbums.getData();
var albumid = rows[i]["albumid"];
var url = "xml/PicasaAphotoFeed.asp?albumid=" + albumid;
dsPhotos.setURL(url);
dsPhotos.loadData();
var rowcount = dsAlbums.getRowCount() - 1;
var nextalbum;
var navnext;
var n;
The page is here www.thehmc.co.uk/photo5.html is you want to see it in context.
In your case showAlbum would switch between Frank.xml or Wolfie.xml depending on how you decide to name your xml datasets.
Regards
Phil

Business Catalyst Migration

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