Business Process thru Solution Manager

Hi All
Can anybody help me how to use Solution manager step by Step to map Business scenario.
It will be rewarded for early response.
Thanks & Regards
Vikram

HI,
Login to solution manager and goto SPRO.
There you should be able to see CRM business scenarios like e-commerce, service, channel management, CIC etc.
Start configuring individual activities of your scenario the way you do in your CRM SPRO.
Later transfer the transports to the next system in your land scape.
Please refer to the following link : http://help.sap.com/saphelp_crm50/helpdata/en/fc/5dc13690581b20e10000009b38f839/frameset.htm
Particularly look into the 'Configuration' link in the left navigation
<b>Do not forget to reward if it helps,</b>
Regards,
Paul Kondaveeti

Similar Messages

Problem in installation of Business Content for Solution Manager

Hi all,
I have a problem while trying to install the Business Content for Solution Manager. In detail, I cannot install/ see the Process chains. I am not much familiar with Business content installation, so maybe I missed and /or some step.
Following the instructions from SAP IMG (SPRO/ SAP IMG / Solution Manager / Configuration / Scenario-specific settings / Solution monitoring / BI Reporting / BI Client) , I activated the Datasource 0SM_SMG_ROOT , performed all the steps and installed all the relevant Business Objects (Infoobjects, Datasources, Infocubes, Infopackages, etc.). All the objects seen from transaction RSA1 seem correctly installed and activated.
The last step is the installation/activation of the Process chains. This step is executed, but the installation job terminates with messages like Infopackage 0SM_XXXX does not exist in D version; activation not possible. It seems like Process chains are looking for some Infopackage, and these are not present. They are not present indeed, and I dont know why. The result is that no Process chain is visible from transaction RSPC.
Am I missing some step, or doing a wrong/ incomplete procedure ?
Thanks a lot

HI Saravanan,
For Solman Service Desk, the following objects are used :
Cube : 0CSRV_C01
DSO : 0CRM_PROH
DataSource : 0CRM_SRV_PROCESS_H
And apart from this there are some MD datasources, for BPARTNER, USER STATUS, CATEGORY etc.
Regards
Mahesh Kumar

Deletion of Business partner in Solution Manager

Hi
We have created the Business partner in solution Manager not able to
delete the Business partner.In transaction BUPA_DEL, when we select
Test run Check only, system gives the message like Business partner can
be deleted,but when we select other fields and execute,we get message
like No business partner deleted.
Regards
Charan

Hi charan,
Just in case if u have missed any of the below notes...
Note 835936 - Business partner cannot be deleted/archived
Note 415007 - Deletion of business partners
Let us know if u have any help from these....
VBr,
Sri
Award points for helpful answers

Copied Business Role in Solution Manager ITSM

Hi All
This is eunhwa.
I have a question regarindg copied business role in Solution Manager ITSM.
To copy business role, I copied technical roles Navigation profile, configuration key and PFCT Role ID. And then I copied
a business Role. And assign copied technical roles to copied business role.
And I changed Direct link group UI. For example, in copied business role ZSOLMANPRO, There were many
direct links, I only left ‘incident’ and ‘problem.
However when I selected incident’ in direct link, there was no transaction ‘zmin’ assign. I couldn’t create a incident.
Why this error happened? Is there anything which I miss?
Thanks.
Best Regards,
Eunhwa Park

Hi,
Well, there are multiple things you can check.
1. If you are using IE
You have to add the page/pop-up to the compatibility mode of your Browser.
IE -> EXTRAS -> Settings for Compatibility Mode -> Add -> Refresh the CRM WEB UI
2. Check if you had assign SM-CREATE in the ZSOLMANPRO Navigation profile. (In Assigning the direct link groups to Nav. Bar profile.
3. Check whether you had authorizations for ZMIN in PFCG profile.
4. Additionally check
1905448 - How to restrict the suggested transaction codes when creating an ITSM
Incident using CRM Web UI - Solution Manager
5. In define transaction types corresponding transaction types are active. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
6. Check the copy control whether they are fine. (In SPRO under solman ->Capabilities->ITSM-> Transactions)
7. Ensure that the transaction type's channel definition in customizing is set to 'CRM Web-Client UI'
If your issue is still not resolved yet, please paste the error/screen you are getting.
Regards
Rishav

Does SAP business one require solution manager for license keys ?

Does SAP business one require solution manager for license keys or you can directly get the license key from service.sap.com?

Hi,
Welcome you post on the SAP business one forum.
In general, only SAP partner can get the license key. However, partner can assign the right to customer so that they can get it from portal directly.
Thanks,
Gordon

Automatic creation of business partners in Solution Manager system in Charm

When I automatically create business partners in the Solution Manager system from the users in the satellite systems, they are created of type "Business Partner (Gen)" and they are not associated to the user with the same name id in the Solution Manager system, but they are connected to the remote users in the satellite systems. For this reason I change manually every business partner making it of type "employee" and connecting it to the user in the Solution Manager system. In this way I can use it like partner function. Is this the correct procedure to follow? If not, what do I have to do? Which is the correct way to generate business partners in the Solution Manager system from the users in the satellite systems?
Thanks
Antonello

Hi,
It is advisable to have the same login name for the satellite systems and SOLMAN user.
Business partner can be created thru tcode DSWP -> Select Solution -> Edit -> Create business partner.
You need to create a business partner only once by the above method, even if you have a number of satellite systems.
Once the BP is created , go to tcode BP -> select the business partner -- > In the Identification Tab, enter the systems which will be accessed by the user. Here you can also give the SLM system ID in addition to the other satellite systems.
The employee connection process which you do is correct
Rgds
Abhijit

Using HR data in R/3 to create business partners in Solution Manager

Is it OK for me to setup Solution Manager to automatically download HR data from R/3 to create the Business Partners (employee role) in Solution Manager?
We have setup SAP CRM 4.0 to automatically download the HR data and create Business Partners (employee role) in CRM. Since Solution Manager has the CRM component in it, I assume we can do it as well in Solution Manager.
Regards,
Mel Calucin
Bentley Systems

We did it, i don't see the problem...

2 Identification Numbers to 1 Business Partner in Solution Manager

Hi,
Can anyone help me on this:
I have setup a solution manager with one ECC satellite system.
The user created in ECCstellite system, let call it USER_A, is assigned to business partner 123 in Solman.
When USER_A create the service desk from ECC, it will be captured into Solman under business partner 123.
What should I do to let USER_A to access all his issues captured in solmn through the web?
Please advice.
What I have tried to do is to create a user ID "USER_A" and assign it to the same business partner 123.
This is done by inserting the USER_A with different ID number in 123 business partner.
Is this the right approach?
I have also try to create another user ID, USER_B, and tie to business partner 123.
In this case, it is not working as per the approach mentioned above.
Please advice.
Regards,
Cheah

Hi
As per your writings i could say you are trying to access the service desk message via web.
you have to activate webdynpro applications in SICF, please check the blog
[Re: URL link to open Service Desk message|Re: URL link to open Service Desk message]
this helps you to access the servicedesk by workcenters.
The following work center roles will be required to access the same.
SAP_SMWORK_BASIC
SAP_SMWORK_INCIDENT_MAN
and check the below sap notes
1072324 HTTP Connect and SAP Solution Manager
1160651 Work Centers: How to Customize (Solution Manager)
1155893 Work Centers: Incident Management HTTP instead of HTTPS
Thanks,
Jansi

Business process in Asset Manag. module

Hi Geeks,
Can anyone define business process in Asset accounting/Management or drive me to a source of this topic.
Thanks
Satheesh

SORRY. We are not here to define a business process for you in Asset Accounting. If you want to learn something than go to help.sap.com. We are here to help resolve real life issues that people come across in SAP Asset accounting module with best of our knowledge and experience.
If you have some config questions than post it here and someone will reply.
Thanks.

Import Project Structure (Business Blueprint) into Solution Manager

Hi,
we are searching for a way to import a project or process structure from external formats like MS Visio, BPML, XML into Solman SOLAR01.
I think there should be a possibility via XML.
Anybody knows how to import xml-files into SolMan Blueprint and which structure the file has ?
Thanks for any suggestions !
Steven

Hi Satish,
It would create a project that can be see in SOLAR_PROJECT_ADMIN, SOLAR01, SOLAR02 just like any other project.
The BPR is something entirely different. I think you meant Business Process Structure. Correct?
regards,
Jason

Business Process for Scrap management

Dear,
I would like to know standard business practice for scrap management.
Regards,
Swapnil Vaidya

General Stock Scrapping: Goods Issue to Cost Center
Materials are consumed to the cost center as part of the production or for MRO. Therefore the goods movement financial posting is done via the cost center.
Procedure
1.     Access the transaction choosing one of the following navigation options:
Option 1: SAP Graphical User Interface (SAP GUI)
SAP ECC menu     Logistics  Materials Management  Inventory Management  Goods Movement  Goods Movement (MIGO)
Transaction code     MIGO
Option 2: SAP NetWeaver Business Client (SAP NWBC) via business role
Business role      Warehouse Clerk (SAP_BPR_WAREHOUSESPECIALIST-S)
Business role menu     Warehouse Management  Receiving
2.     On the initial screen, ensure that in the top left corner of the screen, the first field shows Goods Issue and the second field shows Other.
3.     In the field GI for cost center (in the top right corner), enter movement type 551.
4.     Choose Enter.
5.     On the Material tab page, enter any material number H11.
6.     Choose the Items OK checkbox.
7.     On the Quantity tab page, enter an amount, for example 100.
8.     On the Where tab page, enter plant Plant 1 (1000), and storage location Returns (1060).
9.     Choose Enter.
10.     On the Account Assignment tab page, enter a cost center. (Choose purchase and stores, for example, 1201).
11.     Optional: If the material is handled in batches, for example Trading Good,Reorder Point,Batch-FIFO: Enter the external batch number on the Batch tab page. If you do not have a external batch number from your vendor you have to maintain an internal batch number. In this case leave the field external batch number empty and the system creates an internal batch number.
12.     Optional: If the material is serialized, for example Trading Good,Reorder Point,SerialNo: Enter the serial number on the Serial Numbers tab page. If the serial number is unknown, search for one by choosing Find.
13.     Choose Post.
To reverse the posting repeat the steps with reversal movement type 552. Alternatively cancel the material document with transaction MBST.
14.     Optional: Display material document and FI/CO postings.
Ensure that in the top left corner of the screen, the first field shows Display and the second field shows Material Document. The third field shows the material document number from the last posting, if not, enter the material document number. Choose Enter.
Choose the Doc.Info. tab page. Choose FI Documents. If the List of Documents in Accounting dialog box appears, choose the document type. Check accounting postings.
Result
The goods are removed from stock with quantity and value. The goods value is posted to account and cost center.

Patches apply thru solution manager

hi
please help me
I know down load patches from service market place ( www.service.sap.com/swdc) but after april 2nd,2007
onward releases should be aprove from solution manager after we can down load from market place.I want to know where we should approve in solution manager.

This can be done using the Maintenance Optimizer.
Before you're able to use this functionality, you need to configure it in the IMG (TA SPRO).
Then you can access it using TA DSWP (or TA SOLUTION_MANAGER), select a landscape and navigate to 'Change Management > Maintenance Optimizer'. Make sure your user account is linked with an OSS ID in SolMan.
More info can be found here: http://service.sap.com/solman-mopz
Best regards and good luck!
Roel

Business Partner in Solution Manager

Hi Experts,
I met with a problem when I try to create a support message.
I have created the business partner ID (31) for my user ID with the Role of Business Partner(Gen.) and Employee. I have also specify the <System ID><Installation Number><Client><User ID> (Separated by space in between) in the Identification tab with the ID type as CRM0001.
I try to create a support message by entering the mandatory field and hit "Enter" button, then after that I click on the "Save" button. The system prompt an error message indicating that "Business Partner 31 cannot be the reporter". But if I just click "Save" button without hitting "Enter" after entering the mandatory field, I will not hit with this problem.
Is there anything that I need to do in order to overcome this problem?
Best regards,
Xiu Lian

Hi charan,
Just in case if u have missed any of the below notes...
Note 835936 - Business partner cannot be deleted/archived
Note 415007 - Deletion of business partners
Let us know if u have any help from these....
VBr,
Sri
Award points for helpful answers

Business content for Solution Manager Service Desk

Hi Gurus,
Can anyone advice me on the available business content cubes and extractor for SOLMAN Servie Desk
Your help highly appreciated
Thanking you in advance
BR
Saravanan Ramasamy

HI Saravanan,
For Solman Service Desk, the following objects are used :
Cube : 0CSRV_C01
DSO : 0CRM_PROH
DataSource : 0CRM_SRV_PROCESS_H
And apart from this there are some MD datasources, for BPARTNER, USER STATUS, CATEGORY etc.
Regards
Mahesh Kumar

SAP standard Business Process Procedures ?

Hi all,
Some years ago, standard BPPs (Business Process Procedures) were availabe through the old Q&A DB.
The document type was ZBPP.
When I load new business processes into Solution Manager from the BPR, I get standard documentation, IMG links etc.
Can anybody tell me, if standard BPPs (per transaction code) are still available somewhere??
Best regards,
Anni Futtrup

Anni,
Not sure exactly what docs were available in old QADB.
SAP maintains quite a few of their 'business process procedure' docs in various places in
http://help.sap.com/bestpractices
If you look, for instance, at Baseline Packages; library of building blocks,
http://help.sap.com/bp_bblibrary/500/BBlibrary_start.htm
you can find that many of the building block pages contain one or more SAP BPPs. Example:
Look at US building block J03 'Financial Accounting'
http://help.sap.com/bp_bblibrary/500/html/J03_FI_EN_US.htm
You will see a list of BPP docs, such as 'Down Payment'
http://help.sap.com/bp_bblibrary/500/Documentation/J03_AP_DownPaym_BPP_EN_US.doc
Regards,
DB49

Business Process thru Solution Manager

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