Business, Profits and Price Your customers out of your Market - Greed/ VZN Symbol of ?

Question

Let me state that Verizon has positioned themselves as a a leader in wireless technology but only seems to want the top tier customers (those who will pay for VZN services no mater what the cost is) and the rest of us, loyal or not, can leave and contract wireless service with the competition. This concept is unjustified when a company, like most, creates a system with excess capability so they can lease this "4G back-bone", which was designed to be available for the VZN customer base, to the competition for profit and recouping development and network roll-out costs. In other words we pay premium while the 3rd parties pay,  giving VZN super profits to make them number 1 in the wireless industry.
Every high tech company that has their "business hat" on plans ahead to make money (from other business users) off of there venture, over and above their consumer base. This is done by selling, leasing, renting, etc the excess capacity that they planned and designed into there required technology needs (computers, storage capability, land lines/ terrestrial network, satellite capability, etc.).
If you understand where I'm coming from, then why the hell are we being billed for something else when Verizon comes out with a new technology innovation? They charge us more because they make it so we have to have more, pricing for existing features are increased, new features made mandatory are added costs to us, and ironically the competitors in a short time can offer us a better overall plan. How can this be?
I am upset because I am a disabled veteran living on a fixed income. My wife started using Verizon back in, or around 1998 and when I had to quit working in 2003 I added myself to her plan (no more company cell phone service). I don't make/earn $120K  a year anymore and Verizon doesn't care about loyalty (the new American way), they want the top tier customers who will pay what they charge. I was told today that I can cancel my service in April. I hope upper VZN management reads this before April and comes up with a plan for us all.
Oh! I can't even get 3G where I am at and my voice reception is weak. Why should I pay for 4G ($30) a month when I couldn't get it anyway even if I could afford it.
Please, comment.
Tom
Oceanside, CA

Answer 1

JunkoWolf wrote:
Are you moving out of Verizon's coverage area?
Of COURSE they should waive the ETF for you!
They used to! Since the recession hit, the policy changed. Well, it hit us too, Verizon! It's time to change it back.
My wife and I are loyal Verizon customers. We are moving to Switzerland so that she can pursue her PhD. We would LOVE to continue service with Verizon but that is not possible. However; we would like to continue service with them when we return in 4 years, but whether or not that happens will determined by how they say good-bye to us.
There are a few options...
1.  Waive the ETF for us, in effect saying "Thank you for your business. Please give us a call when you get back to the USA."
We realize that people have lied in the past to illigitimately circumvewnt the ETF. We are happy to provide proof that we are moving.
2.  Stick to their guns and charge us $300 for a service we can't use at a time when we need every last cent, in effect saying "We don't care. See ya."
3.  Some sort of compromise.  We would even be satisified if the ETF went towards future service with Verizon. SOMETHING!
Let your voice be heard!
Post to this forum and let them know how you feel.
Did you sign a 2 year agreement?  Did Verizon give you a subsidized device?  If the answer to those questions is yes as I suppose it it, there is no reason that they should waive your ETF.  Verizon is a business, not a charity.