BUSSINESS FLOW IN SERVICE INDUSTRY LIKE SEAPORT( SAP FI SD MM INTEGREATION)

If u have an idea that how SAP functional configuration(business flow regarding MM, SD, with FI\CO) IN SERVICE INDUSTRY(WE ARE GOING TO IMPLEMENT SAP AT OUR PORT COMPANY WHICH PROVIDING SERVICES TO SHIPS(AGENT) AND CUSTOMER.
I MEAN HOW WE CAN MAINTAIN SERVICES ENTRY IN SAP? IS IT THROUGH MAKING SERVICE SALES ORDER AGAINST SERVICE PURCHASE ORDER AND HENCE GR AND MIRO AND LINK WITH FI. IS THERE ANY OTHER configuration SPECIALLY FOR SERVICE INDUSTRY?

Hi,
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Thank you
Mario

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Manufacturing environment versus Service Industry

Hello,
I have worked extensively as a user of SAP in a manufacturing environment for 6 years. I am interested in an oppoptunity in the service industry that uses SAP.
I fear that I will not be able to verbalize my experiences with SAP (FICO, Purchasing, IM, MM & PS) and how that would differ in a service related industry.
Any feedback would be greatly appreciated!

Dear AP,
Do we need to do that much only?
Could you tell me how to capture the capital goods purchase & related excise entries like 50 % excise effect in the year of acquisition & balance in next year?
Regards,
Gov

Manufacturing versus Service Industry environments

Hello,
I have worked extensively as a user of SAP in a manufacturing environment for 6 years. I am interested in an oppoptunity in the service industry that uses SAP.
I fear that I will not be able to verbalize my experiences with SAP (FICO, Purchasing, IM, MM & PS) and how that would differ in a service related industry.
Any feedback would be greatly appreciated!

Dear AP,
Do we need to do that much only?
Could you tell me how to capture the capital goods purchase & related excise entries like 50 % excise effect in the year of acquisition & balance in next year?
Regards,
Gov

Vendor Management with Service Industry

Hello!!
I was wondering if you guys could tell me what SAP material types do your companies use for materials/services like warranties, software install, insert (product information/usage instructions/promotion printed, folded and inserted into the package with the product). I'm assuming that any labor costs, travel, etc. related to repair are DIEN. Do you use any other SAP material types for repairs?
I'm trying to figure out what would be the most suitable material types for above items.
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Hi Rajesh,
As such for services, material type is DIEN, or may be without material number, but using the material groups...but for usage instrcutions/promotion material, material type will be NLAG or UNBW (Non-stock and Non-Valuated respectively).
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Text Flow from service order to requisition

Hi Everyone,
I having a problem regarding text flow from service orders IW31/IW32 to requisition ME53N.
I created/updated a service order in IW31/IW32 and enter some text in "Operation Short Text" column. When I release the service order the short text should ideally be reflected in purchase requisition. What's happening right now is that "If the length of text entered in IW32 is more than 40 characters then the text is reflected in requisition ME53N otherwise any updates to this column text are not reflected in ME53N".
I debugged ME53N and found that it gets the value of text using READ_TEXT so I hope the same is stored in standard text while saving IW31/IW32. I checked the text also which is created after saving Iw32 and it contains changed data only if the length of the data is more than 40 characters.
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<REMOVED BY MODERATOR>
Edited by: Alvaro Tejada Galindo on Aug 13, 2008 3:30 PM

Hi,
my situation is:
- a WM managed warehouse, society A;
- a HU managed warehouse (without WM), society B;
- a purchasing process of HU from society A towards society B.
Society B have a scheduling agreement; when a delivery schedule appears, in society A born a sales order and a delivery. After the registration of the delivery good issue, an idoc transfer information for inbound delivery creation.
This process is ok without WM, but with a WM managed warehouse the idoc has the following problem:
"V51VP - item was not found - process cancelled".
Can you help me to transfer these HU?

Service Industry scenario

Hello Friends,
I am going to implement SD first time in airline industry, I think it is going to be like service industry scenario,
Will you please let me know how the service order is created, How the process flow goes on?
Which are the transactions involved in it?
Thank you
Sadanand.

Hi,
Process Flow
This scenario includes the following process steps:
Creating a service notification
Changing the service notification (optional step)
Check the task list
Creating a sales order
Change the sales order
Changing the service order
Time recording
Confirming time to the service order (optional step)
Confirming the materials used
Creating resource-related billing request
Creating the invoice for the billing memo request
Closing the service order u2013 technical complete
Key Points
Service Order
Definition
Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
A service order contains the following data groups:
Header data
Location and account assignment data
Object data
Settlement data
Operation data
Component data
Use
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order. For more information, see Transfer of One-Time Customer Data and One-Time Customers and Vendors.
Structure
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
Integration
Using the "worklist for notifications" for a maintenance or service order, you can group together similar notifications for processing. For more information, see Completion Confirmation.
Services at several similar objects installed at the customer can also be processed using a service order.
Regards,
Murthy

Service desk for non-sap (please - any inputs are welcome)

hi all,,
I know how to setup service desk for SAP use. Can some one provide me some tips on using solution manager - service desk for non-sap as well? eg: the company wants to use service desk for normal activities as well, as laptop not working, server down, other system issues etc.
The questions I have are -
1) Any specific structure to be created for the non-sap? The way we use in SAP specific environment is to use "SAP Components" while creating tickets. How can we create tickets for non-sap components? What will be the "responsibility" selection?
2) How about the Ibase? For SAP, the ibase already have the data from SMSY. How can I get data for non-sap systems? Anything is SAP to keep the Asset management data (like entries of laptops, servers etc)
Thanks for all the suggestions !!
JZKALH

Hi
You need to go for service desk XT which is the extension of service desk to manage non sap or IT incidents
Check below link
https://websmp110.sap-ag.de/_solutionmanager
Heterogeous system environments are a challenge for IT-service management in any company. The associated complex structures and varying forms of media often make it difficult to realize efficient service processes. With SAP Solution Manager Service Desk - Extended Usage (Service Desk XT), SAP offers a centralized support tool as a single point of access - for service requests and problem tickets related to SAP and non-SAP software.
The Single Point of Access for Support
SAP Solution Manager, which is a standard part of every SAP solution and therefore can be used by all SAP customers, supports users in SAP relevant service requests. The standard function of the service desk is restricted to service requests.
With Service Desk XT, SAP provides an extended support tool, which can be also used for general service requests, for example regarding IT or telecommunication equipment.
This priced add-on does not require additional interfaces to third-party products - the same service requests are used for SAP and non-SAP applications. This simplification is a benefit for your employees.
This solution has been created with IT service providers in mind, especially those which work within a company and currently do not have an IT-service desk application in place or would like to replace an existing system.
Also,
check this link
pg(46)
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000147532009E
Pg 52 onwards
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000059742008E
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000548652007E
Hope it helps
Regards
Prakhar

FICO implementation in a courier service industry

Hi everyone,
I want to know the experience of anyone who has done FICO implementation in a courier service industry. Please give me a detailed scenario of why and what all was done in the project. I will deeply appreciate your help and reward points suitably.
Thanks
Chandan

Hi
theses doc will help u lot
GL account
http://help.sap.com/saphelp_46c/helpdata/en/c7/a889b343dd11d182b30000e829fbfe/frameset.htm
FI-GL Data Source
http://help.sap.com/saphelp_erp2004/helpdata/en/28/5ccfbb45b01140a3b59298c267604f/frameset.htm
FI-AR
http://help.sap.com/saphelp_erp2004/helpdata/en/55/02142e7bcffa43afa904f62d3e62ca/frameset.htm
FI-AP
http://help.sap.com/saphelp_erp2004/helpdata/en/d6/114936d1e7534a9ad27a40e12ddf3f/frameset.htm

Service activity creation in SAP from MSP (Microsoft Project)

Dear All,
As we are planning to integrate SAP & MSP, I have one query regarding service activity creation in SAP from MSP.
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Apart from that we have some procurement parameters also like material group, purchasing org, price, outline agreement....we have nothing in MSP for these...so how we will manage with this.....
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Regards
Ashok Sangal

Hi Harsh
Thanks for your quick reply......
I agree with you that by flexible field mapping we can do but my concern is that service activity should have services also defined in MSP because when this will come to SAP , it will ask for services & if services are not available then this will fail.
Please suggest your opinion ..
Regards,
Ashok Sangal

Work Flow for Service Entry Sheet

Hi all,
We need Work Flow for Service Entry Sheet as below using SAP mail box :
Once Created, will go to Incharge for varification.
If yes, will go to Manager for further varification.
If yes, will go to again Incharge back for Release.
Regards,
Hamadeh Bashir
Gulf Petrochemical Industries Company,
Bahrain

Hi,
Object Type BUS2080 (Service Notification)
Standard Task TS00008336 (Processing a Service Notification)
Workflow Template WS00200099 (Putting a Service Notification in Process)
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Regards,
Srilatha.

3PLS Scenario for Service Industry

Hi All,
How do we map SAP B1 Solutions for service Industry.
Scenario 1.
My client gives warehouses on rent to their customers to store their Inventory. My client provides the Labour required for that particular warehouse and transportation if required.
Scenario 2. (3PLS) (Third Party Logistics Services)
My client takes warehouses, Labour and Transportation on rent from Vendor and gives to customer on Rent. Their customer stores their inventory in that warehouse.
My doubt is that can we maintain customers inventory at out client place. if yes, How to map the scenario.
Regards
Shashi
Edited by: shashi mantripragada on Jun 29, 2009 12:24 PM

Hi,
We can have work solution for this service process mapping.
Any work around solution in B1 there has to be financial implication on that. So we have to be very careful on defining GL Account Determination and its financial implication.
And that will be accounted in our books of accounts.
Here we will receive only charges out of from the services, what we have to given the service to them, for this we will do service invoice (AR Service Invoice) to account those charges.
For Inventory Tracking what we need to do is to pass the goods receipt or goods issue document with out the item cost. Here we have to assign inventory account and inventory off set account and we need define an item for to maintain a stock and also the warehouse and Item Group which we are going to maintain a stock. All are the document involves financial implication.
Charges should be accounted through service invoices and inventory tracking should go through goods issue and goods receipt document (Inventory Transaction in Inventory Module) .
Please consult a Finance person before going to do that these configurations. But it is possible in B1.
Thanks and Regards,
Senthil Maruthappan.
Team Work Never Fails.

Scope of MM in Service Industry

Hi,
What is the scope of MM in a Service Industry?
Regards,

Thanks for the reply.
We are exploring the possibility of MM in a BPO.
We are thinking whether we should go in for using PR_RFQ_PO_MIGO_MIRO cycle or we should simply follow the FI Route.
We do deal with the following in the current scenario:
1.     Furniture/ Fixture maintenance.
2.     Security Service
3.     Arranging Vehicle on Rental for Company
4.     Other repair and maintenance
5.     AMC for Printers.
6.     Purchase of Computers/ IT related h/w and s/w
7.     Hiring of PC
8.     Marketing Purchases
9.     Local Purchases like Office stationery, photo copier paper, pen pencils, duster, stapler, stamp pad, tape, box file, fax role, Pantry material like crockery, cattle, tea bags, coffee, sugar, napkins, IT consumables CD, CD cover, Floppy
Regards,

Web services call directly from SAP ?

Hi ESA Experts,
Is it possible to make a web service call directly from a SRM or SAP R3 system without using SAP XI ?. If so, have you some code samples ?
Thanks a lot for your response.
Best regards
Etienne

Hi, Etienne.
There are two things to do.
1. Prepare Service Provider
For providing services, there are many tools to publish as web services
from BAPI, RFC and Enterprise Services.
Please look at here.
help.sap.com - Web Service Toolset
http://help.sap.com/saphelp_nw04s/helpdata/en/db/99c04ba22fe64f96a8651df68eab92/frameset.htm
i recommend Web Service Creation Wizard as first step.
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help.sap.com - Web Service Homepage
http://help.sap.com/saphelp_nw2004s/helpdata/en/b7/d7baaf1481a349ab723e3acd7334b3/frameset.htm
Best Regards.

Service industry pricing configurations

Hi Experts,
Could you brief me the pricing configuration for the Service industry (Logistic or Couriers)
Here we need to consider out going consignments are chargeable and incoming consignment are free (Ex: Mobile billing)
Thanks in Advance.
Regards
Priya.

Hi Namita,
Thats why i mentioned CRM2007
If on CRM7.0, we dont have reason maintenance but have all new Multiple Categorization concept introduced.
As PePe says, Service Request and Service Ticket are all different transactions as they have different Buss. Objects. Service Request is new thing from CRM7.0 .Earlier we had only service tickets where you can maintain the reasoning.
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Thanks & Regards,
Suchita

Bussiness flow of sd and mm

can anybody explain bussiness flow of sd and mm and give me some meterial on this

Hi Raja,
Check this link
http://www.sap-img.com/sap-sd.htm
Cheers
VJ

BUSSINESS FLOW IN SERVICE INDUSTRY LIKE SEAPORT( SAP FI SD MM INTEGREATION)

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