Service industry pricing configurations

Hi Experts,
Could you brief me the pricing configuration for the Service industry (Logistic or Couriers)
Here we need to consider out going consignments are chargeable and incoming consignment are free (Ex: Mobile billing)
Thanks in Advance.
Regards
Priya.

Hi Namita,
Thats why i mentioned CRM2007
If on CRM7.0, we dont have reason maintenance but have all new Multiple Categorization concept introduced.
As PePe says, Service Request and Service Ticket are all different transactions as they have different Buss. Objects. Service Request is new thing from CRM7.0 .Earlier we had only service tickets where you can maintain the reasoning.
Depending your Project Realization mapping as decided by Solution Architech, either service req. or service tickets should be used. Now since you are using Service requests, we have to fullfill your needs there only.
If you want, you can still get the Reason dropdown in WEB UI thought development. Add BTSUBJECT in the view and do the coding to read your subject profile , subject codes and show the texts. This will be pure development but i dont see much effort as you are still doing it in BT model. I would recommand to go with categorizations only as its SAP std. suggested for Service Requests scenario. Maintaining Categorization and schema is failrly simple however i feel SAP has un-necessarily complecated it. Follow the help.sap.com categorization under CRm service. They have nice explanations. We generally maintain categorization from WEB UI only and not through SPRO.
Let me know if you stuck up on coding part as i have already done it, i may help you.
Thanks & Regards,
Suchita

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MM-External service management pricing configuration

Hello Experts,
I am working with MM-External service management, and am facing an issue in Pricing during creation of SES (ML81N).
I have modified the standard Access sequence 0010 (Performance conditions) by inserting Table 104 to row 15.
The Condition table 104 has field KOMP-SRVPOS i.e. Activity Number.
The Contract (ME33K) has a service included with a Service No. 40000000 as shown below with a Gross price as 1/- . The said service is created in AC03.
A condition record is created against the Activity No 40000000 in transaction ML45 (Condition Typ: PRS) as shown below:
While creating SES for a Release order of the said contract for service No. 40000000, the expected result is that in the Access Sequence Row 15 would be executed and the condition record maintained in ML45 (14/-) would be picked up.
However, the access 15 does not get executed as the Activity No. field is not filled. It appears that the KOMP structure is not populated with SRVPOS under above circumstance. Error message 102- “Access not made (initialized field)”.
Instead the access in Row 20 is executed and Contract rate of 1/- is picked up.
In another scenario, SES is created on a contract where the said service no. (40000000) is NOT included in the service lines. Here during Pricing the Access 15 is successfully made:
What is reason for this behavior? As per requirement, many contracts share the same services and their price is uniform across
all contracts. Hence instead of the contract specific condition, the Cnd record maintained against Activity Number is required to be picked up. This makes sense because these prices change periodically and hence rate Maintenance is easier if only rate against single Activity number is to be changed rather than prices in all individual contracts.
Please guide.

Hi,
Instead of modifying the standard Access sequence , you can create New Access sequence for service but you need to add field SRVPOS for Activity Number in the following path:
SPRO --> MM --> Purchasing -- > Conditions --> Define Price Determination Process --> Extend Field Catalog for Condition Tables
Now create a new condition table as 977 with Service master or Activity number and then create New Access sequence as ZSER assign table 977and save. You can create your new service condition type as ZSER and assign New Access sequence ZSER to it.
For to have service condition pricing in service order/purchase order, you can use routine 11 in Requirement column for service condition type ZSER in Requirement column in MM calculation schema/MM Pricing Procedure. Different pricing for service and production
You should decide which condition price you want in service PO---- price from condition record or from service contract.
Regards,
Biju K

Inter company Billing for service industry

Hi,
I never workded over inter company billing.Please suggest me what to do? I am in a service industry project where no delivery takes place.So how should i go about for intercompany billing configuration?
Thanx in advance.
Regardds,
Satya

Dear Satya,
You can create the inter company bill with refrence to the service order
To do inter company billing settings go through this IMG path
IMG>Sales and Distribution>Billing-->Intercompany billing
Process steps for normal inter company process with delivery.
INTER COMPANY BILLING
Definition:
A company arranges direct delivery of the goods to the customer from the stocks of another company belonging to the same corporate group.
To put in simple terms, Company code A orders goods through its sales organization A from Plant B belonging to Company code B.
It is imperative that both Plants A & B should have the material. In other words, the material is created for both the Plants A & B + their respective storage locations.
Sales Organizations and Plants are uniquely assigned to Company codes. It is not possible to assign either a plant or a sales organization to more than one company code.
Sales organizations and plants assigned to each other need not belong to the same company code.
In other terms, a plant belonging to Company code A & assigned to Sales Organization A can also be assigned to Sales Organization B of Company Code B. This enables cross company sales.
PARTIES INVOLVED
1) End Customer 2) Ordering Company code 3) Supplying Company Code.
End customer:
Customer who orders goods from the ordering company code.
Ordering Company Code:
Which orders goods from Plant belonging to Supplying Company code through its sales organization and bills the end customer.
Supplying Company Code:
Supplies goods from its plant to the end customer specified by the ordering company code and bill the ordering company code.
CONFIGURATION SETTINGS
Assign Delivery Plant of the supplying company code to Sales Org + Distribution channel of the Ordering company code in the Enterprise Structure.
DEFINE ORDER TYPES FOR INTERCOMPNY BILLING:
Menu path: IMG/ SD/Billing/Intercompany Billing/Define Order Types for Intercompany billing
Assign Organizational units by Plant:
Menu Path: IMG/ SD/Billing/Intercompany Billing/Assign Organizational units by Plant.
Define Internal Customer Number By Sales Organization:
Menu Path: IMG/ SD / Billing/ Intercompany Billing/ Define Internal Customer Number By Sales Organization:
Creating / Showing Ordering Sales Organization as Internal Customer for Supplying Company code:
Transaction Code: XD01
The ordering sales organization is represented as Internal customer of Supplying company code.
We need to create customer master in Account Group - Sold to Party and maintain minimum required financial & Sales Area data.
This internal customer number has to be assigned to the ordering sales organization. Hence, the system automatically picks up this Internal customer number whenever there is Intercompany billing.
PRICING:
We need to maintain two pricing procedures RVAA01 & ICAA01. Pricing procedure RVAA01 represents condition type PR00 & any other discounts or surcharges that are meant for end customer.
We assign Pricing procedure RVAA01 to combination of Sales area (Of Ordering company code) + Customer Pricing Procedure + Document Pricing Procedure of Sales document type.
This pricing Procedure (RVAA01) is determined both at Sales Order level & Billing processing for the end customer. We maintain PR00 condition type to represent the ordering company code's price to the end customer.
Condition records for PR00 are maintained using organizational elements of Ordering company code, end customer & the Material.
Eg: Sales Org. of Ordering company code + End customer + Material.
We also need to maintain PI01 condition type to represent costs to Ordering company code (in other words revenue to supplying company code). It is statistical condition type & meant for information purpose only.
Condition records for PI01 are created with the following key combination:
Ordering sales Org + Supplying Plant + Material
Pricing Procedure ICAA01is determined at Intercompany billing processing level.
Pricing Procedure ICAA01 - Pricing Procedure for Inter company billing is assigned to the combination of: Sales Area (of supplying company code) + Document pricing Procedure of Billing document type IV + Customer Pricing Procedure of the Internal customer.
Pricing Procedure ICAA01 has condition type IV01 that represents revenues for Supplying company code in the intercompany billing.
PR00 condition type also appears in Intercompany billing document. It is for information purposes only and does not have bearing on the value of the document.
PI01 represented under pricing procedure RVAA01 is reference condition type for IV01 and the same is defined in the condition type IV01. Due to this these two condition types represent same value.
The condition type IV01 in intercompany billing document represents revenue to the Supplying Company. But its corresponding condition type PI01 in the billing document to the end customer is shown as a statistical item meant for information purposes.
In your requirenment there will not be delivery process in between service sales order and the intercompany bill so do the settings accordingly in the copy controls between service sales order type and inter company billing type.
I hope this will help you,
Regards,
Murali.
I hope this will help you,

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Dear friends and experts:
Please tell me if this is possible-
I have contracts (no delivery!) set to bill $x every month for a service offered. I would like to make it so that it will offer a "free" 2 months at the beginning, then start charging the normal item price.
Is this possible via configuration? If so, what must I do? New sales contract type? Do I need new pricing procedure, and how to configure 2 free months if yes?
Best Regards,
JJ

Hi JJ,
Service industry works a bit different than other industries and the rules that can be easily applied to regular product sales, sometimes get tricky when you try to apply them to service contracts.
From your explanations, it looks like that you are using periodic contracts with billing plans using monthly billing to customer. One other simply manageable way to handle your requirement would be to keep the contract validity as such and start the billing plan 2 months from contract start date.
For example, contract validity is Jan to Dec but billing plan starts from March to December.
You can use transaction VOVP to define these billing dates determination rules and then they can be deployed for automatic determination in contracts. This way you will not have the problem of 100% discount condition appearing unnecessarily in the follow-on documents.
Let me know if you need more information on the above approach.
Thanks
Kapil Sharma

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Hi SAP Gurus,
Whether for performing transfer pricing configurations in Profit center accounting and performing transfer pricing transactions whether activation of material ledger is compulsory.

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Hi All,
How do we map SAP B1 Solutions for service Industry.
Scenario 1.
My client gives warehouses on rent to their customers to store their Inventory. My client provides the Labour required for that particular warehouse and transportation if required.
Scenario 2. (3PLS) (Third Party Logistics Services)
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Edited by: shashi mantripragada on Jun 29, 2009 12:24 PM

Hi,
We can have work solution for this service process mapping.
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Here we will receive only charges out of from the services, what we have to given the service to them, for this we will do service invoice (AR Service Invoice) to account those charges.
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Service po pricing

Hi,
I'm configuring service PO Pricing.
1.The service requisitions are getting generated from PM and MM.
But in my PO condition tab pricing procedure RM0000 is flowing.
I'm using service PO pricng procedure MS0000.
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The tax rate maintained for service are flowing into NAVS/NAVM Condition.
Searched the forum but didn't get the logic behind service pricing procedure.
how system will detect the pricing and for service orders?
Regards,
Venkatesh

Hi,
In order to have automatically tax determination at service level please
follow the below steps:
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calculation type A and Condition category N.
2. Create access sequence (Z010 for example).
3. Create condition table (960 for example) with reference to table 080.
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Fields assignments will be generated with LLAND and TAXIM.
5. Select LLAND field and assign the field LAND1 to it from details.
6. Assign access sequence Z010 in condition definition.
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generated, no error should be issued!).
After this, for service master, the tax will be determined based on
the country and the TAXIM value entered in master data.
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498878    Tax for service
495316    Taxes with services
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1) welcome to the SDN and the forums.
2) please make sure to read the Rules of Engagement: https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement
3) Please do not post the same question in multiple forums. Read the rules of engagement and the summaries for each forum and decide then where to post it. Posting in multiple forums does not increase your chance of having your question answered, but people might see your posting as SPAM.
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Regards,
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Cheers,
Terry

Service industry pricing configurations

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