"Buy Now" won't work. Can't buy music, but my Shopping Cart is loaded.
Since the beginning of June I cannot buy music from Apple. My iTunes works perfectly in all respects except one -- I can't purchase anything.
The diagnostic indicates an "unknowe error" in the the Music Store. Everything else on my PS=C works fine, including all three Internet browsers -- FoxFire, Internet Explorer, and Opera.
Emails to iTunes remain unanswered. Their promise to answer eMails within 24 hours is a lie.
Anyone else have this problem?
Geogordon
i have the same exact problem. music store works. itunes works like a charm otherwise but i can't buy music because it says my shopping cart and i must delete or buy items, but when i try to access my shopping cart it just won't open....i don't even get an error message it just "thinks" for abit and then stops with the shopping bag completely unloaded
Similar Messages
-
I want to buy music but i can't remember my security questions, It says to reset it but the link is not there to reset. It says to contact ap support but I've tried both ways to contact and it says it isn't working.
The reset link will only show if you have a rescue email address on your account (an alternate email address is different). If you don't have one (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
How are you trying to contact Support ? You should be able to do so via the following :
Contacting Apple about account security : Contact Apple for help with Apple ID account security
Or if your country isn't on that page then use this form : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID -
I clicked update for facebook And now my iPod touch 4th gen won't let me download the Facebook app I've turned it on and off like 5 times and it still won't work can you please help me
Seems to be an Apple or FB app problem. Nothing you can do but wait for it to be fixed.
-
Hi there. just bought a TC, installation was succesfull, but time machine won't work. can't select Backup disk. get transferred to TC install again. Called Apple, 25 min. later no succes, have to call on monday again!!!! Can anyone help me? Thanks a lot.
See #Q1 in Using Time Machine with a Time Capsule.
If you have a problem, please tell us exactly what, and on which step there. -
Downloaded newest Itunes and now won't work.
I'm using Windows 8.1. I opened itunes today and it prompted me to download the newest version. Unfortunately, it now won't work. It just keeps closing.
Hello bucktick1,
Thanks for using Apple Support Communities.
The following support article has troubleshooting steps for you to go through in order to resolve this issue of your iTunes not opening:
iTunes for Windows doesn't open after upgrading in Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/TS2363
Take care,
Alex H. -
My rental movie won`t work. I have sound but no picture on my screen (stays green). What can I do?
Hello Amy
If you were not able to watch your rental, then report it to the iTunes Store for further assistance.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
HT201272 If I buy music but erase can I get it again no extra cost
If I buy music but erase and want again can I down load no extra cost
It depends upon what country that you are in (this page lists what content types can be re-downloaded in each country), and whether it remains in the store - you are better off keeping your own backup copies of your purchases, rather then relying on being able to re-download it
-
Unable to buy music but can lisen to samples
I'm unable to buy music, but can listetn to the samples...cannot get to itunes store to purchase!
In the summary display for your nano, under the Music tab, is Sync Music checked?
-
Trying to buy music but the question that is provided is not the question that I provided
i have a mac pro iso and i am trying to buy music but i can not because the question they are asking i did not provide i need to get into my security so that i can right them down so i can buy music
Sheila,
That is impossible for us to answer, since you did not say where you are trying to buy music.
If one online music download store is not working for you, try a different one. Here are some suggestions:
iTunes Store
Amazon Digital Music
Google Play Music -
I want to buy music but i cant because I dont know my security answers
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
After I updated my iPod it would ask me to answer secuirity questions when I tried to buy music but I never answered the questions in the first place
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95133) -
my computer crashed so i had to reformat, but the only problem is i lost my old itunes account, had to download new version. Now i have an ipod full of music but how can i place all my music I have on the ipod into my new itunes account??
Not if you first do a sync and have iTunes make a backup. However, if your only copy of the iTunes data is in the Touch, then you need to first copy the data to a new iTunes Library using third-party software such as Phone To Mac.
-
I just bought a new iphone5s, the headphones are not working correctly. I can hear the music but I can't pause or play with the button. Will apple replace them?
Hi there,
It sounds like your purchased content is not transfering via a flash drive. It may be easier to re-download this contnet directly from iTunes. Take a look at the article below for mor information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
-Griff W. -
My iCloud password won't work in my MacBook Air but works in my IPhone5s.
My ICloud password won't work in my MacBook Air but works in my Iphone5s
Sorry, but your issue has nothing to do with Apple networking. You may get better results getting a solution if you repost to the iCloud area of the Apple Support Communities.
-
i copied my itunes library via an external hard drive. now when i connect
my ipod to the new computer i can see my music but my apps are disabledHere are the official Apple Support instructions:
http://support.apple.com/kb/HT4527
Ciao.
Maybe you are looking for
-
Lots of different errors when using Maps on Linux, help?
I'm trying to use Maps in one of my programs, but for some reason I get all sorts of different errors when compiling. I've tried both my own (very) simple tests of it and also I've copied and pasted the code straight out of the official tutorials. //
-
Win 7 pro on dell t1500 i7, but cs5 AE installed as 32-bit?
I have a nice box and os and thought it would be no problem. Bought and installed cs5 premium, upgraded to 5.5... I load a project from work on my machine at home today and AE says the project was created with After Effects version 10.5 (windows 64)
-
I am trying to set up some search folders for Outlook 2010 for emails either to or from a specific domain name. I am using the Query Builder to set up the logic for the search criteria. Here's an example of what I am trying to do. I have three peo
-
IMac27 reboots every few days with message "Restarted after error"
My iMac27 reboots every few days with message "Restarted after error". How do I find out what it is upset about so I can repair?
-
Wat is this error abt??
Hi Guys, I am awfully new to j2EE and try compiling a very simple code in the book.. but it doesnt seem to work.. may I know why?? Many thanks!! regards Henry The code giving this error is: [i]HelloHome home = (HelloHome) javax.rm