Buyer got the money back from Paypal and buyer don't want to send the item back
Hi everybody, I sold a laptop on Dec 2014 via eBay. After three months, there are some issues with the laptop so buyer had to send it to the manufacture for repair (Still under Lenovo warranty). After that, buyer had to send the laptop to manufacture again due to motherboard problem (Lenovo agree to fix it for free because it's still under warranty). Buyer complained that the computer is not as described. (I listed the item as like new because it's open box item, I also mentioned open box in the eBay description, I also refunded $100 when the buyer received the laptop, he said there are some scratches on the case, and he accepted the offer, I still have our conversation via eBay message) By the time I sold it, the laptop still under warranty for approximate 2 and a half year. Regarding to eBay policy, buyer cannot file a claim after 30 days, so he decided to file a complain via PayPal. I don't sell much on eBay so after I sold the laptop, I don't check my PayPal email anymore, once day when I check my email, I realized the case has been opened for approximate 19 days, which mean I was late to respond to the case 4 days. PayPal decided to refund to the buyer. I contacted PayPal several time, they said they couldn't do anything because I didn't respond to their email. I contacted Buyer and he told me that he will consider my email as harassment. I sent him another email a couple weeks ago and he didn't respond to my email. As a result, I still have to pay for eBay fee (approximate $50), and I lost the laptop $1300 value. Even he send the laptop back to me at this time, the laptop will not have the same value as before, but I still not receive the laptop anyway. It like 8 months from now. I filed a complain to ic3.gov but I still not hear anything from them. Does anyone have the same experience with me? Do you have any suggest? I have moved from WA to Texas, I don't know if I can file a case in Texas since the original issue happened when I was in WA. Any response is appreciated, Thank you very much.
1. Fwd your complaints to Apple, not this forum
2. http://www.apple.com/feedback/iphone.html
3. Have a good day!
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