Buying CC subscription as existing CS customer

Dear community,
my student subscription of CC has recently run out. I have been a CS user before that for years, so I was planning to go back to that at least until I got a job. However, as I now realize that InDesign files are not compatible that way, I see no other option than buying a new subscription.
I wanted to get the special offer for existing CS customers, but the website tells me I can't. I did enter my CS 5.5 Design Premium collection serial number, but it says it's not eligible. Any idea as to why?
As a recent graduate looking for jobs, I really hope there is an inexpensive way for me to use InDesign CC again. I can't even access my CV and portfolio for job applications right now...
Thanks in advance, best
Martin

I've never used Adobe support before, so I just followed the suggestion I read on the website. Thanks for pointing it out, I'll contact chat support once they open tomorrow.

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Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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