C309a printer keeps disappearing from available printers list

Since I bought this C309a Photosmart Premium printer I have found that after doing a scan or a copy my printer is no longer listed on the available printers list. When I attempt to do regular page printing after a scan or copy a message pops up telling me that I must choose a printer. On the available printers list only "Add Printer" appears. If I reboot the computer then the "HP Photosmart C309 series" appears on the list again and I can print normally again. Does anyone know how to fix this? Does it have anthing to do with the Printer being wirelessly connected to my network? My network always seems to detect it fine, but does scanning or copying break the wireless connection? Any help would be appreciated.

are you using a router that has a dynamic IP address?
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

Similar Messages

  • Printer disappears from available printers list in Windows 7 (both 32 and 64 bit)

    Printer model PS C5180: My printer installation just disappears from my PCs at random. Sometimes it takes two weeks and other times two hours for it to happen. I have to uninstall the printer driver and install it again to get the printer back. It happens at both my Lenovo laptop and my ASUS desktop. One has Win7 32 bit and the other Win7 64 bit. Both have all of the driver's updates installed, including the one about lossing connectivity. In both cases the connection is via ethernet. When this happens all of the driver information disappears from the Device Manager printer properties. Only the printer name remains. If I don't solve this I will dispose of the printer and buy another brand. This is highly frustating. Thanks.

    are you using a router that has a dynamic IP address?
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

  • Why does my Epson printer keep disappearing from my ipad

    Why does my air printer keep disappearing from my ipad

    reboot the router (and the printer). 
    If still happening, check your router settings.  Is it set so that the lease on the printer IP expires?
    The pad has to see the printer as active, and on the same wifi network as the pad.
    You might also want to see if there is a firmware update for the printer available.

  • HT204135 my wifi printer keeps disappearing from Lion

    I recently bought a wi-fi printer (Brother MFC - J430W), and I have two iMacs in the office running Mountain Lion. Both have all the OS updates done. In one of the iMacs the printer stops printing each time I restart the computer (the printer apears in the System Preferences Print & Scan); the printing dialog box displays the message "Cannot find printer in network"; each time I have to delete the printer from the printers list, restart the iMac and add it again.
    In the other iMac this doesn't happen, and the printer was added the same way.
    Can anyone help me with this? Thanks!

    If you have been adding the printer using the Bonjour protocol then I would suggest to locate what IP address the printer is using and then add the printer using the HP JetDirect protocol.
    Note that a Bonjour printer is added by opening Print & Scan and selecting the printer from the little pop-up window that appears after clicking the plus button or by using the Defaults view.
    Once you know the IP address of the Brother, open Print & Scan and click the plus button to add. Select Add Printer or Scanner if the little pop up window appears. From the next window, select the IP tab and then enter the IP address of the Brother. Change the protocol to HP Jetdirect and change the name to Brother Test. Then in the Use menu, select the MFC-J430W driver. Add this and then see if you can print. If this works fine, then next time you restart the Mac, see if you can print using this Brother Test printer.

  • C410A All in One disappears from my Printers list.

    Every couple of days the Printer disappears from the "Printers and Faxes" menu. Printer is still under warranty and calls to HP have been frustrating. Each time they have me uninstall all of the software which takes an hour and then reinstall it all over again. Problem never goes away. All of the software for this printer is still in the Add or Remove Programs menu when I look for it.  This has happened four times!
    Equipment is an HP Pavilion tower with Windows XP SP3
    Cisco E4200 router.
    Printer is wired Ethernet not wireless
    Thanks.

    Let's set a static IP address for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
    - Click 'Apply'.
    Now, shut down the router and printer, start the router, wait, then start the printer.
    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Printers suddenly disappeared from my printers list, won't re-install.

    I have an iBook G4 1 Ghz with 512 MB ram, 30 GB hard drive. There is a lot of hard drive space available, and the machine is running OS X 10.4.9.
    I have two printers I use with it: a Canon S600 inkjet printer, and a Samsung SPP-2040 dye sub photo printer. Have been using the S600 with no difficulty since I got the iBook new 3 years ago, and have used the Samsung many times in the few months we've had it.
    Suddenly today, both printers have disappeared from iBook's printer list. If I click on "Add printer", the S600 appears in printer browser window, but the Samsung does not. When I highlight the S600 and click "Add", the message "An error occurred while adding the selected printer" appears. No hint as to what sort of error is offered.
    In Print & Fax in System Preferences, no printers show up on the list. Hitting the "+" on that list will show the S600 in the browser window if the printer is connected and power is on. But I cannot add, it just continues searching for the driver.
    So, I went to the Canon website and downloaded the S600 driver for OSX (though it should already have this driver; it has been using this printer for years!). Installation then stalled. It said "finishing up" and that it would be done in "less than a minute", but that info was on the screen for almost 20 minutes before I finally just restarted the machine. (I was otherwise unable to escape/abort the install.)
    I have not tried to re-install the Samsung printer; it was harder to install in the first place and unlike the S600, it doesn't even appear on the list when I browse for new printers.
    Does anyone know what would cause this problem and/or do you have any solutions to suggest? I have not recently downloaded any updates or software that may be messing with my printer settings. The laptop and printers are turned off when not in use, and I have already tried restarting all of the devices.
    Any clue? I'm stumped.
    iBook G4 1 Ghz 30GB 512   Mac OS X (10.4.9)   Samsung SPP-2040, Canon S600

    I downloaded the Printer Setup Repair shareware and have been playing with it for a long time. The problem appears to be related to the cups process. It is set to load at start up, but the shareware says it is not running. It says to check permissions. When I do that, the shareware says there are no problems with the cupsd permissions. There is an option to reset everything, but the warnings are too scary.
    I have also tried Disk Utility and re-installing CUPS.
    This is extremely frustrating. I am not impressed with Apple at this point. I'd consider calling Apple for support, but my machine is 3 years old, no longer under warranty, and I don't wish to pay them $50+ for a phone call because their automatic update process messed up my machine!
    Any other suggestion?

  • Printer keeps disappearing from Bonjour 1.0.4 Wizard

    I have installed Bonjour 1.0.4 on Windows XP running under Parallels 2.x. If I click on the Bonjour Print Wizard, it will ‘see’ my HP 2550n Color LaserJet which is attached to the USB port of my AirPort Extreme Base Station, but the printer will disappear within about 13 seconds.
    I have spent more than 6 hours today trying to somehow print from Windows XP through this printer. I have verified that UDP port 5353 is open in Windows XP. I have been on the phone with Apple tech support, read numerous articles on the Internet, and even read through Take Control of Your 802.11n AirPort Extreme Network. I followed the instructions in the article Printing to an AirPort Extreme Base Station from Windows XP, and in particular the instructions:
    5. In the "Select the Printer Port" screen, click "Create a new port." 

    6. Select Standard TCP/IP Port from the pop-up menu.
    7. Click Next, and follow the onscreen instructions for the Add Standard TCP/IP Printer Port Wizard.
    8. In the Printer Name or IP Address field, enter 10.0.1.1. "IP_10.0.1.1" is generated as the port name.
    I was able to print through this printer when it was attached to my my Linksys WRT54G, but cannot make it work with my two day old AirPort Extreme Base Station. I feel that I am very close to making this work, but cannot not figure out what is causing the printer to disappear in about 13 seconds from the Bonjour Printer Wizard. I would truly appreciate any help with this problem.

    I had this same problem and I blogged about the solution.
    http://leerodrigues.com/?p=33

  • AIM buddy keeps disappearing from my buddy list

    I added an AIM buddy to my buddy list and she accepted. But as soon as I did that, her name on the list disappeared as if she went offline. But she didn't. She was still online and I could chat with her if I went to the manual chat feature.
    If I log in using AIM's client, she is in my buddy list. But she isn't on iChat.
    Anyone know why?

    Try E Boyd's fix.
    "I've had this problem for weeks until tonight. I tried all the fixes listed and nothing seemed work. Here's what fixed it...I went to ichat>preferences>accounts and deleted my account...I then re-entered all the information as if it was a new account and all my buddies were on the list...including the entry that would disappear after 5 seconds. Let me know if this works."

  • New emoticons keep disappearing from Skype 7.6.80.105

    Hi everyone - I love the new emoticons, but they keep disappearing from my emoticon list.  Some days they are there, then they will disappear for a few days, then they come back.  They are currently gone again for me, and all Ihave are the old ones.  I'm running windows 8.1 on a newer Toshiba.  

    In all previous cases with this error message:
    Exception code: 0xc0000005
    Fault offset: 0x00d517d7
    or
    Exception code: 0xc0000005
    Fault offset: 0x00d527d7
    the issue was caused by the latest Skype 7.0 not being able correctly to interprete BIOS data. This happens only with certain motherboards models, especially Gigabyte.
    It seems that Skype has identified the issue and a fix is promised in one of the upcoming Skype versions.
    http://community.skype.com/t5/Windows-desktop-clie​​​nt/Skype-has-stopped-working/m-p/3815022#M32307...
    Meanwhile, the working solution is to uninstall the 7.0 version and install the previous 6.21.0.104 Skype version:
    http://download.skype.com/msi/SkypeSetup_6.21.0.10​​4.msi
    However, in your cases, you need also to reset local Skype settings.
    Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
    Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
    Restart Skype.

  • HP Photosmart Premium C310a printer keeps disconnecting from my network.

    My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

    This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
    The printer is REMOVED from devices and printers, seemingly at random.    This is NOT a problem with "The printer is not printing", where fixing the network or resetting IP addresses will fix it.   The printer is GONE, and needs to be added again.
    I know networking, and at no time should a loss of connection cause the printer to just be removed from Printers and Faxes, Printers, or anything like that.    If the connection is lost, the connection is lost, but the printer SHOULD still be set up in Windows, just pointing at the wrong place(if the IP address has been changed).
    I suspect that it is more likely that the HP Update software is the culprit, and will test that theory today with a customer who has this problem.    It also seems to be limited to the HP Photosmart line of printers, since the Officerjet line does not seem affected by the bug.  

  • Mac Mini keeps disappearing from network

    I have a 2009 Mac Mini running 10.9.1 that is serving as a media center computer. Plex Media Server is on this machine along with my collection of movies and TV shows. I frequently access this machine using Plex clients, both on Mac and Roku, and also via file sharing and screen sharing on other macs. I almost always manage this machine through screen sharing, which makes this problem extremely frustrating.
    Basically this mac keeps disappearing from my network. I can see it under "Shared" in finder on another computer, but when I click on it it hangs on "connecting" for a while and then just disappears. Same thing when trying to access via the Plex client on Roku. Sometimes I try to play something and it tells me to make sure my server is connected and running, and sometimes it doesn't even see my Plex media server at all.
    I have screen sharing and file sharing enabled, and the firewall is set up to allow incoming connections for screen sharing, file sharing, and also Plex and all its helper programs. I don't think any of these should be the issue because I can access the mini with no problems SOME of the time just not all the time. Seems like if I haven't connected for some unknown amount of time this problem crops up. When it doesn't work I have to trot down to the basement, turn on the monitor (100" projection screen, so kind of annoying) and restart the computer. I have tried toggling "Put hard disks to sleep when possible," and that didn't seem to have any effect. I also have the energy saver set to wake for network access.
    I do not recall having this problem as often, if ever, before I upgraded to Mavericks. Not sure if that could be part of the issue. One other quirk since upgrading to Mavericks is that upon every restart I am asked if I want to allow incoming connections for Plex and Connect 360, both of which are listed in the firewall preferences ad allowed programs.
    Can anybody help?

    See if it's related to this...
    It also seems to be related to later OSX versions, like 10.8.x & 10.9.x
    The 2012 macs (and later apparently) (also later OSX versions on earlier Macs can do it also), not waking normally from sleep after hours being in sleep. (noted here ...
    http://www.xlr8yourmac.com/archives/feb13/022813.html#2012macswontwake
    "Why 2012 iMac/2012 Mac Mini won't Wake After Hours of Sleep (Hibernates/Powers Off)")
    The sleepimage file still reappears even if never slept. Delete it (hibernate off, etc) - within minutes its back.
    A note on that here - http://www.xlr8yourmac.com/feedback/Chameleon_SSD_Optimizer.html
    About iMac sleep...
    http://forums.macrumors.com/showthread.php?t=1529750
    Try this: "sudo pmset autopoweroff 0" and "sudo pmset standby 0"
    http://xlr8yourmac.com/archives/sep13/091313.html#10.8.5SleepEjectTip
    One user reported that the opposite worked...
    Try this: "sudo pmset autopoweroff 1" and "sudo pmset standby 1"

  • Why would my Acrobat tab keep disappearing from my Office programs?

    Every so often, my Acrobat tab keeps disappearing from my Office programs.  It seems totally random, but happens when I am actually using the tool to convert a word doc or excel spreadsheet to PDF.  I am using Office 2007 Professional and Adobe Acrobat XI Pro. 
    I have no problems getting the Acrobat tab back by doing the following:
    1. Close the affected Office program (ie Word, Excel etc)
    2. Reopen the affected Office program as Administrator.
    3. Go into Options >Add-Ins> COM addins and delete the existing Acrobat PDFMaker COM Addin.
    4. Click OKs and close the program.
    5. Reopen as Administrator and go back to  Options >Add-Ins> COM addins and Add Acrobat PDFMaker COM Addin. 
    (The add in for me is stored at C:\Program Files\Adobe\Acrobat 11.0\PDFMaker\Office and select the PDFMOfficeAddin.dll file. )
    Once I add it back this way, it stays for sometimes up to 2 months, but then disappears again.  I've had this happen in Word and Excel.
    So getting it back is not an issue, but knowing what it happens in the first place and stopping that occurrence would be even better.
    Any help with be awesome.
    Thank you

    Yeah.. I just noticed I was missing stuff last week, and then realized that my Apple TV was not showing up in my iTunes device list. I'm just hoping that the silence on this issue from Apple is a sign that they are getting ready to push out an update to correct either itunes or Apple TV. I've read lots of complaints, and just a few remedies. I've tried the remedies (including the one on the Apple TV support site) and none of them work for me. I have noticed one thing that that I wanted to try. In iTunes->Preferences->Apple TV I have an Apple TV in the "Apple TV's connected to iTunes" window, that shows a status of syncing. Since I don't have an Apple TV in the device list, and my Apple TV was reset days ago so it is giving me the code to enter into iTunes, can I assume that this item can and should be deleted. I don't think this is going to solve my problem, but it looks like a good next step. Any suggestions?

  • TS3899 Why do my emails keep disappearing from my iphone?  These are emails that I have not deleted.

    My emails keep disappearing from my inbox even though I have not deleted them.

    I have tried to rebuild the mailbox to no avail.  The mailbox behavior says:  Drafts (not checked) store draft messages on the server, Notes (checked) show not in Inbox, Sent (checked) Store sent messages on the server Delete sent messages when (option never selected), Junt (not checked) store junk messages on the server Delete junk messages when (option never selected), Trash (checked) moves deleted messages to the Trash mailbox and (checked)  store deleted messages on the server Permanently erase deleted messages when (one month old option selected).
    I have not set up any rules that I know of other than a signature, in the very least I have not changed any.

  • My notes keep disappearing from my 4th generation iPod touch and my iPad. Can I get them back?

    So my notes keep disappearing from my iPod and iPad, but I haven't deleted them. Is it possible for me to get them back?

    Try reestoring from backup.
    Do they appear in icloud.com>Notes?
    You are not alone.. Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

  • Since installing iOS 7 messages randomly disappear from the message list.  When I scroll through message from 'Fred' has disappeared. I go to 'Fred' in Contacts, send message and there are the messages.  'Fred' messages then re-appear in Message list. Why

    Since installing iOS 7 messages randomly disappear from the messages list.  When I scroll through message from 'Fred' has disappeared. I go to 'Fred' in Contacts, go to send message and there are the messages.  'Fred' messages then re-appear in Message list. Why?  How to stop messages disappearing from message list?  Thoughts?

    Since installing iOS 7 messages randomly disappear from the messages list.  When I scroll through message from 'Fred' has disappeared. I go to 'Fred' in Contacts, go to send message and there are the messages.  'Fred' messages then re-appear in Message list. Why?  How to stop messages disappearing from message list?  Thoughts?

Maybe you are looking for