C4C-ERP Integration: Prospect and Customer

Dear collegues, I am working on ERP-C4C integration. I have the following scenario. 1.Integration is not bidirectional. I.e. Accounts are never sent to ERP from C4C. 2.Prospects are created in C4C. Opportunities are created for Prospects. 3. When a prospect is incluided in a quote, one tickets will be assign to ERP department who will créate an Account in ECC. In this tickets ERP department will have information about the account. 4.This newly created Account should update the existing Prospect in C4C. I.e. Prospect should be converted to an Account without loosing the existing data (e.g. Opportunity). My problem is that when i créate the new account in ERP this account is replicated to C4C like a new Customer because C4C doesn´t find an Internal ID that is mapped to the current External ID being passed. Could you help me? How I can solve this problem? Regards. Carlos.

Hi Carlos,
Same requirement in one of the client customer create in ERP and replicate into the C4C and only prospect create in C4C so for that we have implemented the below solution:
We have make default check to prospect and make that field read-only so when any business user create any account its create prospect by default so they can not create any customer in C4C,
We have make default value for prospect using SAP Cloud Application Studio and enhance the standard business object (Customer) and default check to the prospect field and make it read-only from back end.
So using above enhancement we have achieved the requirement , you can contact you cloud developer and ask him to do this type of changes in C4C using SAP Cloud Application Studio.
please let me know if you need anything else apart from this.
Regards,
Mithun

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