C6380 LCD doesn't Pop up

Does anyone know what's wrong with my C6380? The LCD display doesn't pop up when the printer starts.
It just lay down all the times. Even I reset the printer with (press: Print Photos + Red Eye Removal), same thing happended.
Does anyone has an idea? Thank you so much!

Here is the description of the display from the user guide for the Photosmart C6380:
Color graphics display (also referred to as the display): Displays menus, photos, and
messages. The display can be pulled up and angled for better viewing.
In otherwords, the display does not popup on its own, it must be manually lifted the the desired viewing angle.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us.  HP does not assume any responsibility or liability for the advice given. 
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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