CAD Emails out of sync

I've got a strange issue with Agent Email and Cisco Desktop Agent, basically the Agent Desktop software seems to be out of sync with Exchange and Supervisor Desktop
Both exchange and Supervisor Desktop are showing emails that go back to the 24th, however Agent Desktop is pushing emails to the agents from as far back as the 6th
I've been through the exchange mailbox and there are no emails in there dated before the 24th!
Has anyone come across this before or have any idea what the issue may be?
I'm running UCCX 9 with Exchange 2010

We had encountered this when our exchange went out of sink with uccx and the business side did not made us aware and start accessing emails from exhachange to agent personal email. But after resinking email were still showing in CSD which were previosly assinged directly from exchange. You have to manually delete them from data base.
This may be a very manual process that may take some time but in order to view the e-mails that are in your UCCX server pass the command from the admin prompt:
‘run uccx sql db_cra select * from EEMActiveEmail’
You will get a large amount of data back so likely best that you export to a .txt file from Putty. When the records return, each e-mail will have a EMAILID. Find the e-mail associated with the UUID of the e-mail that would have been deleted.
For example, you will have a UUID such as -591354275 and to delete the e-mail pass this command:
‘utils uccx eemtables cleanup uid 591354275’
You will see the message, “ If you’re sure you wish to continue, press ‘Y’. ” This is important that the “Y” is capitalized otherwise you will see “Aborting…”. You can build a query that will cleanup multiple UUIDs simply by appending another UUID. The format would be as follows:
utils uccx eemtables cleanup uid [uid2] [uid3] [...]
utils uccx eemtables cleanup uid [1863730633] [91067322] [1210567038] [766837526] [2111079672] [1865945805] [256430728] [670859085] [543600798] [694010494] [1904839281] [71021371] [1256315911] [1157767063] [245933558] [384032068] [131966612] [249739130] [282943980] [989651763] [1569055381] [442100052] [992072412] [1692685860] [1163286200] [1736637177] [1940286028] [976508184] [1399533245] [931458078] [1808152545] [808388195] [474246690] [116713344] [1011208727] [658046211] [960199371]
[44260261] [739673685] [1818235142] [1146934904] [716356718] [2078029130] [1872097787] [245076629] [35029591] [115691925] [834005170] [131311241] [1869218357] [428404903] [1543446323] [1132096126]
Usage: utils uccx eemtables cleanup
mode=normal: utils uccx eemtables cleanup normal [queued|resolved|assigned|all]
mode=uid: utils uccx eemtables cleanup uid [uid2] [uid3] [...]
Please see the troubleshooting guide for more help.
admin:utils uccx eemtables cleanup normal 35 12/3/2013 queuedadmin:utils uccx eemtables cleanup normal 35 12/3/2013 queued
Just remember if the UUID is negative value it is a bug. Then you have to delete them using date parameter.
Please rate the post.

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qnv wrote:
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I actually think my problems is very much similar to this one:
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I imported as DV 3x2 anamorphic using a Sony DSR 11 deck.
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Read the bit at the end about unlocked audio.
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I've also tried a full reset of the unit, but still no luck.
But it's all video clips that has this problem. Even though they encoded the same and so on, some videos audio get out of synced and some don't.
Also have a problem with m4v files locking the ATV (and iTunes for that matter), but renaming it to a mp4 file seems to solve it. But if someone has a fix for that as well I'd much appreciate it.
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Message was edited by: MrJeaz

What sort of specification is the video content? Is spec too high for AppleTV.
It may be that it's some kind of bug in AppleTV's playback, that the Mac does not exhibit, or an issue with encoding that causes a problem only on AppleTV.
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Hi y'all,
I am new to this. So I need some hand holding here. I am working with video that was exported in MPEG4 video from imovie on a mac.
The Camera I used is a Sony FX7 HD camera with SD tape.
So Now I am trying to edit the video using Premiere Pro CS3 creative suite.
Import into CS3 is fine. Playing the imported video in the source monitor is fine as well. All looks well.
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1. When I try to play it in the Program monitor its very sluggish. Audio plays fine but picture lags behind.
2. And once I edit the the video and try to export it as flash video or as a windows media, the video and audio are out of sync.
The video is choppy as well.
Details: source video is 720x480 and trying to export to 320x240
My project details are:
DV-NTSC standard 48khz
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Note that the MP4 files are heavily compressed already. Quality has been lost, and there is nothing that can be done about that. When you Export to, say DVD, you will recompress that material, and loose even more.
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Audio out of sync with video in timeline SOLVED

The audio and video are in sync when playing .MP4 video (but may apply to other video files) in the Premiere Pro viewer and Windows Media Player and VLC however, as soon as you drag the clip into the timeline it goes out of sync. Since it took so much time for me to figure out how to get around this problem I wanted to share this, ESPECIALLY For all the people who are semi Adobe Premiere noobs (with no disrespect, I fall into this category) at this and google isn't helping to figure out why this is happening I'll give you the easy fix. For all the people in this forum who are going to ask the detailed information, codecs, etc. I'll give that as well.
FOR THE NOOBS:
All the information I've read online all seems to point that the timeline sometimes doesn't like certain audio contained in the video. It conforms incorrectly, etc. Personally, it doesn't make any sense to me. Forget all that.. you just want to get on with your project.. to heck with the details, you're tired of googling. Here's the solution I found. Extracting the audio from the problematic video file outside of Adobe Premiere. I use avconv, because it's free, open source, and you won't lose audio quality. Then linking that audio with the video in Adobe Premiere.
First if you are using a windows 32 bit computer download avconv here: http://win32.libav.org/win32/
If you are using a windows 64 bit computer download avconv here: http://win32.libav.org/win64/
go to the bottom of the page and click on the newest date version. DISCLAIMER: This is open source software. It's free. I didn't make it so I'm not trying to sell you anything.
It's a zip file so you will need to use winzip or 7zip to uncompress it. You can't just click on the installer. You can uncompress and save the program wherever you want on your computer. Say you didn't pay attention and you automatically saved it in the default spot in your downloads folder. The place you'd find the program might look like this if you're on a 64 bit computer:
C:\Users\youruseraccountname\Downloads\libav-9.7-win64 If you're on a 32 bit computer it will probably look like this C:\Users\youruseraccountname\Downloads\libav-9.7-win32
Just make sure you know where it is located and copy it down in notepad. If you can't find it, do a search on your C: drive for avconv .For this forum thread we will assume you have saved avconv in the downloads folder and you're on a 64 bit computer.
Click on the Windows key on your keyboard. Type in Run and then press enter. Type in CMD and press enter. This will open up windows command line. Don't worry, it's not as scary as you think.
Now hold down the Windows key and press E. This will open up a windows explorer window for you to find the video file you are having issues with in Adobe Premiere. Once you have found the file, copy the location of the file. So.. if your file was here: c:\Users\youruseraccount\videos\yourvideo.mp4 you would see that at the top of the windows explorer in what's called the address bar. Copy that. Paste it into your notepad.
Now switch back to the windows command line window. Now I'm going to have you type a command into the windows command line but before you do I want you to understand how to type it in.
#1. Do you know the exact path (location on your computer) where you installed avconv?
#2. Did you copy the exact path (location on your computer) where you have your video file?
If so.. type in the command below but change it with the information you have above
C:\Users\youruseraccountname\Downloads\libav-9.7-win64\usr\bin\avconv.exe -i "c:\Users\youruseraccount\videos\yourvideo.mp4" -vn -qscale 1 "c:\Users\youruseraccount\videos\yourvideo.wav"
So let's break it down so you understand and help troubleshoot any issues you may have.
C:\Users\youruseraccountname\Downloads\libav-9.7-win64 this is the example location we said we installed avconv. The actual avconv.exe program is located inside that folder so the full path would be this: C:\Users\youruseraccountname\Downloads\libav-9.7-win64\usr\bin\avconv.exe
-i just tells avconv what the input file is.
"c:\Users\youruseraccount\videos\yourvideo.mp4" is the path (location on your computer) where your video file is.
-vn just tells avconv you only want to extract audio from the video
-qscale 1 just tells avconv you want the best quality
"c:\Users\youruseraccount\videos\yourvideo.wav" just tells avconv the path (location on your computer) and the name you want to give the audio file you're taking from the video. This will save the audio wav file to the path (location on your computer) where the problematic video file is saved.
Once you have the audio wav file import it into Adobe Premiere. In the timeline, unlink the audio from the mp4 (or whatever video file you have). Highlight the now unlinked mp4 audio and delete the audio. Then bring your audio wav file you created using avconv and bring it onto the timeline at the start of the video. Now link it. Hopefully that did the trick.
If you have any questions regarding the command line or installing avconv please feel free to comment and ask. I'm pretty good at windows command line and can probably help identify what the issue is.
FOR THE INFORMED PREMIERE PRO USERS:
Here are the details of the problematic video file that I had this issue with. This is from avconv:
Metadata:
    major_brand     : mp42
    minor_version   : 1
    compatible_brands: mp42mp41
    creation_time   : 2013-05-12 11:45:32
Duration: 01:58:28.24, start: 0.000000, bitrate: 3256 kb/s
    Stream #0.0(eng): Video: h264 (Constrained Baseline), yuv420p, 1280x720, 2997 kb/s, 25 fps, 25 tbr, 25 tbn
    Metadata:
      creation_time   : 2013-05-12 11:45:32
    Stream #0.1(eng): Audio: aac, 48000 Hz, stereo, fltp, 256 kb/s
    Metadata:
      creation_time   : 2013-05-12 11:45:32
I don't know the type make/model video camera that was used or if it was converted before being given to me. This is just what i had to work with and the solution I found to fix it.

if you are using a windows 32 bit computer
Then you won't be using anything above Premiere Pro CS4, and this thread would be in the wrong section.
By the way, the process is significantly easier using something like Xvid4PSP, which can strip out the audio using a fairly easy to understand GUI, as wel as convert those oddball videos into something PP can handle.
http://www.videohelp.com/tools/XviD4PSP (Use version 5.)

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