CAD not working on CRM 4.0

Hi Guys
We are working on CRM 4.0 webclient. Our SAP CRM is integrated with third party CTI vendor i.e Interactive Intelligence. All the integration is done and we are able to make inbound and outbound calls.
When any inbound call is received, even though the telephone number is maintained on the Business Partner, the identification of business partner is failing and we get a message called 'No Account information found'.
We did the below config on Account Identification Profile in SPRO.
CAD Application ID - CRM_IC (Our CTI vendor confirmed that it doesn't matter whatever is mentioned in this field)
XSLT File  - CRM_IC_BPIDENT_EXT_IAD_TO_ABAP.
Are we doing anything wrong? Your help would be highly appreciated.
Thanks
Hari

Hi Guys
Just an update. We are not using CAD anymore. We are using the standard ANI functionality.
But this is also not working. I debugged it. Below are my findings. A standard function module is being called up i.e. TREX_BUPA_SEARCH. To this function module, the parameters Telephone Number(IV_TELEPHONE) and Country (IV_COUNTRY_FOR_TEL) are being passed. There is nothing wrong with the parameter for Telephone Number. But for the parameter Country, a value 'X' is being passed. So the function module is returning no business partners.
Is there anything that I need set on config?
Your help will be highly appreciated.
Thanks
Hari

Similar Messages

  • Middleware - Delta load is not working from CRM to R/3

    Hi Experts,
    Our client is using SAP-R/3 4.7 and CRM 5.0
    Connectivity was established via Middleware and initial load of Customizing objects and Master data( Customer and Material) was finished successfully.
    Now if i create any Customer or Product in R/3 they were replicating to CRM(Delta load), but this delta load is not working in CRM to R/3 direction.
    In CRM Administration console( Transaction code - SMOEAC) R/3 site was maintained and subscribed for Publications - All Business Partners, All Business Transactions and All Business partner Relationships.
    Can anybody help me out that why Delta load is not happening from CRM to R/3 Direction.
    Thanks in advance
    Nadh.

    Hi Nadh,
    for BPs check PIDE settings once agiain, i hope u ve already downloaded all mandatory obects for BP, because u already told that replication from r/3 to crm is ok, so check once again PIDE settings (CRM to R/3),
    for Products u ve to manual upload only
    for Products
    This may be necessary because the data is required in the OLTP System for a number of logistical processes such as procurement, inventory management, billing, financial accounting, controlling.
    cheers
    Ranga

  • Planning layout is not working in CRM

    Hi Guru's,
    I have created one planning profile under one planning layout in BW. Then I had configured this pallning profile in CRM-TPM. When I m going to creat Trade Pramotion. The planning layout is not work.
    After puting a Planning Profile Grp. "Volume/Trade Spend" new tab will be appeared Its shows following error
    Error in planning Services
    Error Message count : 0001
    Attribute 0BPARTNER has not value
    It means 0BPARTNER infoobject have novalues. then I had entered Customer Master data in CRM with the help of CRM consultant, Then I have pulled the same data in BW. But still I am facing this Error.
    If you know about this error. Please guide me. I]ll reared to maximum points.
    Regards
    Manoj Kulkarni

    Hi Ravi,
    Hope you would have handled this issue.
    My problem is what ever the planning profile I had created in SEM BPS (BW System component version BW 7.,4) using BPS0 t-code, I am unable to retrieve the same in CRM system while trying to assign the same to the planning group.
    At CRM end, In the below navigation i.e SPRO->CRM->Define Transaction types-> created & then while assigning the Planning profile in SEM Planning tab, I am unable to retrieve the ones I had created in BW-BPC (BW 7.4).
    Could you pls let me know what I would be missing here.
    We are in very beginning stage i.e testing the connections & communications, yet to start the configuration of TPM in CRM.
    Thanks.

  • Search criteria drop down not working in CRM 7.0 Web UI for few users.

    Hi Gurus,
    i have come across problem in sap CRM 7.0 web ui,
    it goes here....
    when a user opens a webui page and goes to "account management" work center page under "search" work center link group... he selects "accounts"(or contacts or account plan)... there in search criteria fields..(account id,role,country etc ) drop down list is not working for him...he can only see only which is maintained as default but if wants to change it by drop down list selection it is not possible...for me it is working ..can u please suggest what is missing in his case..?
    if it is authorization issue please tell which object should i check..?
    Thanks,
    gaurav

    Hi,
    Please check if the user is assigned to a Business Partner.If not then assign the User to a Business Partner and check.
    Regards.
    Deepak Ramchandran.

  • Reg:Function module SAPWL_GET_SUMMARY_STATISTIC not working in CRM ABAP 6.0

    Hi All,
      When i execute the function module SAPWL_GET_SUMMARY_STATISTIC in CRM ABAP 6.0 passing the values below,
    PERIODTYPE                    
    HOSTID                         
    STARTDATE  
    it's not showing any values in the summary.
    it's showing the exporting parameters as,
    RFC_ERROR_TYPE                  L
    SUMMARY_AVAILABLE               N
    HITLISTS_N_PROFILES_AVAILABLE   A
    if this function module will not work means kindly provide me the solution for calculating
    Average Response Time as in tcode st03 - Instance - total - Workload Overview.
    Average CPU Time and some more fileds.
    Regards,
    Suresh

    Hi
    I used the FM mentioned and found the details as below:
    VKORG
    TABNAME                        TVKO
    FIELDNAME                      VKORG
    LANGU                          EN
    POSITION                       0001
    OFFSET                         000006
    DOMNAME                     VKORG
    ROLLNAME                    VKORG
    CHECKTABLE
    VTEXT
    TABNAME                        TVKOT
    FIELDNAME                      VTEXT
    LANGU                          EN
    POSITION                       0002
    OFFSET                         000014
    DOMNAME                        TEXT20
    ROLLNAME                       VTXTK
    CHECKTABLE
    LENG                           000020
    Shiva

  • Delta's not working on CRM service header datasource (0CRM_SRV_REQ_INCI_H)

    Hello All,
    Full updates are working for the mentioned datasource 0CRM_SRV_REQ_INCI_H
    But i am not able to get any delta records to the delta queue and i have checked all the possibilities
    Working on CRM 7.0 EHP1 and connected to a BI 7.02 system
    Delta for Master data attr like product and BP is working
    I cant debug with RSA3 as it wont allow me to choose delta mode and debug(i have done the initialization successfully)
    I have checked all the delta pre requisites and its driving me crazy now
    I just need some pointers to actually nail this and will be thankfull for any
    Suyash

    Hi Sayush,
    Did you hear back from SAP then on this delta issue.
    Thanks & Regards,
    Anu

  • F2 help not working in CRM Web UI 2007

    Hi Expert,
    We found that Technical Information (F2 Key) is not working in our systems, popup is getting opened with blank screen and session is hanging, please suggest .
    thanks
    Venkata

    Hi,
    Make sure you are using supported browser and version. Sometimes the add-ons cause problems, try disabling them.
    Regards
    Prasenjit

  • Passing ICM Call Variable info to CAD not working

    Hello,
    we are running UCCE 7.2(7) with CAD 7.2(1) SR2 and we seem to be having an issue with the ICM Call Variable information being populated in the CAD.
    Up until now, it's been working fine. We have our ICM scripts set ICM Call Variables 1, 2 and 3 and they all appear in the CAD when a call goes to an agent. But, just this morning, I added a new DN, mapped it to a scheduled script, and within that script I set that new DN (just like I've been doing with all the rest so far), set a Call Type, then call 'Go To Script' which is the actual script to handle that specific call.
    Dialling that DN plays the correct script, and going into the Sales queue sends me to that agent, but no ICM Call Variable info is showing up.
    So far this has been working, but now that I've added a new line, it appears to have stopped, but just for this new line, it still appears to be working for all existing lines.
    Any ideas anyone?

    Geoff,
    we just have one Layout (default) listed in Enterprise Configuration - Enterprise Data in the Desktop Admin. The fields in this default Layout did not include any of the ICM Call Variables, so we added a few of them (that we set in ICM scripts). Up until now, these have been showing up in CAD when calls to skill groups come through. It's just now that I've added a new DN and ICM script, they are not showing up for that script only. The ICM Call Vars are working for all other DNs in the system, just not this new one.
    Just to let you know, we upgraded ICM and CTIOS from 7.1(5) to 7.2(7) just recently, and with that we installed CAD 7.2(1) with SRs 1 and 2.
    This is the 1'st time I've added a new line (DN) and ICM script to the system since that upgrade, so could that have something to do with this?
    Also, there is a post where someone had this same issue (https://supportforums.cisco.com/message/1053394#1053394) and it was suggested that they shutdown and restart the CAD Services to resolve this.
    My question is what services are in fact the CAD services? I would like to try that after hours tonight to see if that resolves this issue.
    I verified via CAD that I'm running Build 7.2.1.200
    Any other suggestions?

  • CRM_ICWC_TEST parameter not working in CRM 2007

    Hi,
    In previous CRM versions, we have been able to get the view name to show up in the mouse hover text by adding the CRM_ICWC_TEST parameter with a value of 0X23456789 to our users.  In CRM 2007, I am not able to get this to work.  Has anyone else been able to? 
    As always, I promise to reward all useful answers.
    Thank you,
    John

    Hi John,
    In CRM 2007, it will be more easier than CRM_ICWC_TEST parameter.
    If there is an TEXT box or table grid, you may put cursor in the TEXT box, or select the row of the grid, and press F2, then you will have a popup with all info you needed, more than the view info itself.
    For example, in IC Webclient, Service Orders, Overview,
    If you put cursor in Description text box, press F2, you will find
    Component = ICCMP_BTSHEAD
    View = BTSHeader
    Something like this.
    Then you will be able to display the configuration in
    transaction bsp_wd_cmpwb, by enter component, and Display button.
    Then expand the view folder, and find the BTSHeader.
    CRM 2007 has quite different structure. Thus we might have to do things bit differently.
    Hongyan

  • Campaign Automation not working in CRM 2007

    Hi folks,
    I created a Campaign in CRM 2007, saved it and when I click on Campaign Automation button, it just opens up a blank grey screen with an 'x" mark on top left. Can anybody tell me what could be going wrong. I am using IE 8.0 and the SAP GUI with patch level 17.
    Thanks in advance for help!!
    John

    Hi Vivek,
    Thanks for your response. Yes the note you provided solved my problem. Thank you.
    Hey, I have a similar kind of issue while trying to create a Mail Form.
    I search for a particular mail form, after finding it, I select and click on "copy" icon, then it gives me a pop-up where I give the new name and click on "copy" button. Now it takes me to a new Mail Form screen.
    My issue is, on this New Mail Form screen when I click on "save" button, I get "error on page" at the left bottom task bar.
    And if I try to do anything else on this page, the error is the same and no click works. As a result, I could not save the new Mail Form. Can you advise, what could be the reason for this IE error??
    I updated java applets and using IE 8.0. Still the same.
    Regards,
    John

  • Call transaction in new session not working inside CRM Interaction Center

    Hi Experts,
    I have developed a report which contains a screen with push button. When user clicks on button a  transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
    Please help me how to open a new session or window  in interaction center on push botton click.
    Thanks in advance.
    Regards,
    Arnab

    Hi Anil..
    This is the Solution for ur Requirement.   try this program and change as per ur need.
    REPORT  ZSEL_CALL_TCODE.
    data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
    DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
    SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
    LOOP AT IT_KNA1 .
      WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
      HIDE IT_KNA1-KUNNR .
    ENDLOOP.
    CLEAR IT_KNA1-KUNNR.
    AT LINE-SELECTION.
    CASE SY-LSIND.
    WHEN 1.
    IF IT_KNA1-KUNNR IS NOT INITIAL.
    REFRESH IT_SPA.
    IT_SPA-PARID = 'KUN'.
    IT_SPA-PARVAL = IT_KNA1-KUNNR.
    APPEND IT_SPA.
      CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
        EXPORTING
          TCODE                         = 'XD02'
         SKIP_SCREEN                   = ' '
        MODE_VAL                      = 'A'
        UPDATE_VAL                    = 'A'
      IMPORTING
        SUBRC                         =
       TABLES
        USING_TAB                     =
         SPAGPA_TAB                    = IT_SPA
        MESS_TAB                      =
      EXCEPTIONS
        CALL_TRANSACTION_DENIED       = 1
        TCODE_INVALID                 = 2
        OTHERS                        = 3
      IF SY-SUBRC <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
            WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
      ENDIF.
      ENDIF.
    ENDCASE.
    <b>Reward if Helpful.</b>

  • Buttons not working in CRM 2015 Outlook client

    I have this strange problem where no user in an organisation (even administrators) can't click the new Account, Contact or Lead buttons in the CRM Outlook client. The button is visible and enabled but nothing happens when clicked. The CRM Activity button
    is working. Any suggestions to why this is and what can be done about it? Thank you.

    Can you check this and revert
    https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2012/12/05/crm-for-outlook-client-add-in-disabled.aspx
    Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

  • Business role customizing not working in crm 2007 web client

    Can someone tell me what services need to be activated via sicf for business role customizing to work in the Web Client under the Administration component in CRM 2007.  I have everything else working in this are eg surveys, document template, fact sheet configuration, view configuration but the business role customizing when selected just opens a blank screen
    Thanks in advance
    Eddie

    Hi Eddie,
    The SAP CRM 2007 Master guide suggests enabling all the SICF services in the SAP namespace.
    We had some script errors in CRM UI, but once all the SICF services were activated, they simply disappeared.
    The IDES demo systems are also set up this way, so you can try doing it.
    Regards,
    Padma

  • "Save Filter" option not working through CRM Siebel

    Hi,
    We have OBIEE Oracle Business Intelligence Product Version 10.1.3.3.3 on one server and on other box we have OBIEE Dashboards integrated with CRM Siebel.
    CRM Siebel Version is 7.8
    The users when they login throgh OBIEE dashboards are able to use the feature "Save Filter" but the same users when they login thorugh CRM Siebel application and go to Dashboards and try to use that feature they are unable to do the same.
    Has anybody encountered similar king of issue. Any pointers will be appreciated.

    Hi user,
    Generally it should be applicable even for the application,cz it worked for me Oracle EBS...so it should work for you too.....if still the problem exists raise a SR on it...might be some issue with it.
    Hope it helps you.
    By,
    KK

  • In IE 11 copy and paste not working for CRM 7.1

    The PC’s with the problems are running Windows 8.1 running IE 11
    The users are copying the numbers from a spreadsheet, and pasting it
    into
    the search criteria in SAP CRM. The process is the same whether you are
    searching for Service Orders, Service Contracts, Accounts, Service
    Confirmation.
    In this process when we are trying to paste the search, once after pasting it is running and running and never responded.
    Please help me. Helpful Answer is appreciable.
    Regards,
    Prathyusha.

    Hi
    Thanks for solution
    We are running in Compatability mode only. But still the Issue is happening,
    what is Quirks Mode? Can you let me know, so that i am test.
    Regards,
    Prathyusha

Maybe you are looking for