CAD not working on CRM 4.0
Hi Guys
We are working on CRM 4.0 webclient. Our SAP CRM is integrated with third party CTI vendor i.e Interactive Intelligence. All the integration is done and we are able to make inbound and outbound calls.
When any inbound call is received, even though the telephone number is maintained on the Business Partner, the identification of business partner is failing and we get a message called 'No Account information found'.
We did the below config on Account Identification Profile in SPRO.
CAD Application ID - CRM_IC (Our CTI vendor confirmed that it doesn't matter whatever is mentioned in this field)
XSLT File - CRM_IC_BPIDENT_EXT_IAD_TO_ABAP.
Are we doing anything wrong? Your help would be highly appreciated.
Thanks
Hari
Hi Guys
Just an update. We are not using CAD anymore. We are using the standard ANI functionality.
But this is also not working. I debugged it. Below are my findings. A standard function module is being called up i.e. TREX_BUPA_SEARCH. To this function module, the parameters Telephone Number(IV_TELEPHONE) and Country (IV_COUNTRY_FOR_TEL) are being passed. There is nothing wrong with the parameter for Telephone Number. But for the parameter Country, a value 'X' is being passed. So the function module is returning no business partners.
Is there anything that I need set on config?
Your help will be highly appreciated.
Thanks
Hari
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