CAD Ready and Not Ready Icon

All,
We use CCX 7.0 premium.
In UCCX 502, when user is in Ready status, Not Ready icon is greyed out. It is very easy to tell whether agent is Ready or Not Ready. In CCX 7, the icons no longer get greyed out. It is very hard to tell what is the current status of CAD.
I looked at CDA and could not find a fix. Any suggestion how to change it?
Thanks.

Hi Wenqian,
I am not sure if you are aware of this, but UCCX 5.0.2 does not support CAD on Windows 7. The first UCCX release that does support Windows 7 is UCCX 8, which is currently available and 7.0.2 which is scheduled to release at the end of the year. Please see the following link for Windows 7 support
Cisco Unified Communications Support for Microsoft Windows 7
https://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps1846_Products_Bulletin.html
You can also use the Compatibility Matrix as well
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crsmatrxeol.pdf
CAD on Windows 7 for UCCX 8 has the same behavior with regards to ready/not ready buttons. Many customers requested that the agent be able to change reason codes without going ready and this change was implemented for that reason.
Regards,
Joe

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