Sorry, we ran

Hi,
Tried to upgrade to Office 2013 from 2010. MS Lync got migrated but immediately after that Office 2010 is unlicensed. I tried office 2010 to upgrade to 2013 and got the error message.
"Something went wrong sorry ran into a problem, your Microsoft product is busy right now please try again later".... etc.
Need assistance on the same.
regards,
darshan.

Hi,
I didn't find the exact error message as you provided.
If you are faced with the error "Something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again." Please refer to the KB below:
http://support.microsoft.com/kb/2809219/en-us
You can try downloading and running the Fix it, or fixing it yourself by removing the registry subkeys as mentioned in the kb.
Important:
Serious problems might occur if you modify the registry incorrectly. Therefore, make sure
that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support

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Outlook 2013 something went wrong sorry we ran into a problem

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Hi,
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I've run into the same thing:
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Hi,
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Hi ,
Have you checked the related uls log when this issue occured?
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Microsoft Word Web App - Sorry, we ran into a problem

Hi,
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Hi Pieter,
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Hi,
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https://social.technet.microsoft.com/Forums/en-US/591cdbc6-a4a9-4f0c-b242-6fc2c04a6149/ie-11-and-sharepoint-2013-word-web-app?forum=sharepointadminprevious
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Hi!
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Hi Trevor,
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Excel service web part is not working

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at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
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Provided access to the service account but still issue not resolved.
Any will will be much appriciated
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Hi Sandip,
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Office 2013 C2R - Access denied to installation source from workgroup PC (Error Code 5-4 and 17002)

I have set up Office 2013 Home and Business on a network share using the Office Deployment Tool.
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Access denied to installation source
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The Office setup log shows a different error code
03/05/2014 16:23:24.834 SETUP (0xe38) 0xec0 Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002
FYI: My config xml file contains the following
<Configuration> <Add SourcePath="\\Server\share\Office2013\" OfficeClientEdition="32" > <Product ID="HomeBusinessRetail"> <Language ID="en-us" /> </Product> </Add> <Updates Enabled="TRUE" UpdatePath="\\Server\share\Office2013\" /> <Display Level="Full" AcceptEULA="TRUE" />  <Logging Name="OfficeSetup-*.txt" Path="%temp%" /> <Property Name="AUTOACTIVATE" Value="0" /></Configuration>
Thom McKiernan (UK) @thommck | thommck.wordpress.com | MCSA | MCTS

C2R editions of Office, during the installation routine, will initially commence execution in the security context of the logged in user, but partway through the installation routine the installation transitions into the security context of the local computer
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http://technet.microsoft.com/en-us/library/jj219423(v=office.15).aspx#PrepareDeploy
Important:
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To workaround this, your installation script routine can copy the installation source files from the server folder/share to a local folder on the computer, then launch the setup routine from that local source.
In your example scenario, the workgroup computer (because it is not a member of "DOMAIN\Authenticated Users" does not have access permissions to the server folder/share.
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office Web Apps broken in IE11 after CU installation

We just installed the Oct 2013 CU and during testing found that Word and PowerPoint Office Web Apps now do not work in IE11 only. IE 8-10, Firefox, Chrome, and Safari all still display documents fine using Office Web Apps. Excel Web App doesn't display
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Nick Hurst

There are posts about problems with SP & IE 11 all over the place. It's a known issue. Most of the problems can be solved by changing the compatability mode in IE. Here's some links you can check out:
http://corypeters.net/2013/10/sharepoint-and-internet-explorer-11/
http://sharepointthing.wordpress.com/2013/10/09/problem-with-sharepoint-2013-and-internet-explorer-11/
http://community.office365.com/en-us/forums/685/t/211953.aspx
cameron rautmann

Cannot preview attachments using Office Web App Server 2013 ( Preview )

Got a lab environment to test Office Web App Server integration with Exchange 2013
i have followed the instructions given here
http://technet.microsoft.com/en-US/jj219455
http://technet.microsoft.com/library/2591b1be-92c4-4192-9f5e-e4e6b319170a
After all required configuration , i am still unable to preview the office documents from OWA
Receiving the following messages by clicking on the Preview link next to the attachment:
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Excel Document: "We couldn't find the file you wanted. It's possible the file was renamed, moved or deleted"
PowerPoint: "Sorry, we ran into a problem. Please try again"
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Already configured to enable the rendering of attachments through OWAS both on public and private computers:
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WAC Server HttpModule: Beginning request at target [/p/PowerPointFrame.aspx?PowerPointView=SlideShowView&ui=en-US&rs=en-US&WOPISrc=https%3a%2f%2f<Server>%3a443%2fowa%2fuser02%2540<Domain>%2fwopi%2ffiles%2f%40%2fowaatt%3fowaatt%3dLFMtMS01LTIxLTIwODU5NzU2NjItMTE4ODQ1NzE5Ny04MDY2Njg5MC0xMTI5VUtGxj%252bT0AgBAQEAQE1jdE5tSElqZjBHWWtXUTFtZi8yQ3htSGZxS3Izb1gwZGVFWVhjdklhbGwwc3F0dnJiQjBzZ0d2eXBDVCtaeEU%253d&]
in session [b373a48e-9fca-445b-a7b2-2966f11b18de]
b373a48e-9fca-445b-a7b2-2966f11b18de
UserSessionId=b373a48e-9fca-445b-a7b2-2966f11b18de
b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI CheckFileInfo: Start [url:https://<Server>:443/owa/user02%40<Domain>/wopi/files/@/owaatt?owaatt=LFMtMS01LTIxLTIwODU5NzU2NjItMTE4ODQ1NzE5Ny04MDY2Njg5MC0xMTI5VUtGxj%2bT0AgBAQEAQE1jdE5tSElqZjBHWWtXUTFtZi8yQ3htSGZxS3Izb1gwZGVFWVhjdklhbGwwc3F0dnJiQjBzZ0d2eXBDVCtaeEU%3d]
b373a48e-9fca-445b-a7b2-2966f11b18de
URL generated for WOPI CheckFile Request: https://<Server>:443/owa/user02%40<Domain>/wopi/files/@/owaatt?owaatt=LFMtMS01LTIxLTIwODU5NzU2NjItMTE4ODQ1NzE5Ny04MDY2Njg5MC0xMTI5VUtGxj%2bT0AgBAQEAQE1jdE5tSElqZjBHWWtXUTFtZi8yQ3htSGZxS3Izb1gwZGVFWVhjdklhbGwwc3F0dnJiQjBzZ0d2eXBDVCtaeEU%3d&access_token=REDACTED_1086&access_token_ttl=0
b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI Proof Data: AccessToken Hash '669582051' [1086 bytes], URL 'HTTPS://<Server>/OWA/USER02%40<Domain>/WOPI/FILES/@/OWAATT?OWAATT=LFMTMS01LTIXLTIWODU5NZU2NJITMTE4ODQ1NZE5NY04MDY2NJG5MC0XMTI5VUTGXJ%2BT0AGBAQEAQE1JDE5TSELQZJBHWWTXUTFTZI8YQ3HTSGZXS3IZB1GWZGVFWVHJDKLHBGWWC3F0DNJIQJBZZ0D2EXBDVCTAEEU%3D&ACCESS_TOKEN=REDACTED_1086&ACCESS_TOKEN_TTL=0'
[1354 bytes], TimeStamp '635169449614353585' [8 bytes]
b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI Proof: Using Current private key (to sign) that matches Current public key BgIAAACkAABSU0ExAAgAAAEAAQDhPcfARgzhUlTFzo1jhCPHeoylNWp6pBbq6QM6CVQkbFyp4/I+mDzK4JA+AA3BFWLtpQEB7zIEbdjzhdsuYWYAJWBfvfX/3m2E3WRNhcPV8I2rA2T6qWj5Fb6eMNnoz4n2/1sqUXfyIA8mADXUebe9JNyJ+icPluUX+vTNm4m2IWbEgWmJNkgi9OUAq2hmd2lJifbJW8jNr1qzqBCE3ITFwr0L2svMrxfe5nKXVHbZa0EBYxMwHoc3ZkE0dZ0NPle9pq3MObg2+D5RN/w/B0axTJD7G/fQDpZbdsfvKA8mlyCn/vbNpooq5LgvGowTAWmG/tr1kWetfjePAbjBkIK5
b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI Proof - Successfully signed the data with the Current private key [4 ms]
b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)
b373a48e-9fca-445b-a7b2-2966f11b18de
Cannot create WOPI Proof Token - could not find valid Old proof key data
b373a48e-9fca-445b-a7b2-2966f11b18de
HttpRequestAsync (WOPICheckFile,WACSERVER) Starting [mode: GET, url: https://<Server>:443/owa/user02%40<Domain>/wopi/files/@/owaatt?owaatt=LFMtMS01LTIxLTIwODU5NzU2NjItMTE4ODQ1NzE5Ny04MDY2Njg5MC0xMTI5VUtGxj%2bT0AgBAQEAQE1jdE5tSElqZjBHWWtXUTFtZi8yQ3htSGZxS3Izb1gwZGVFWVhjdklhbGwwc3F0dnJiQjBzZ0d2eXBDVCtaeEU%3d&access_token=REDACTED_1086&access_token_ttl=0]
b373a48e-9fca-445b-a7b2-2966f11b18de
HttpRequestAsync (WOPICheckFile,WACSERVER) End Called
b373a48e-9fca-445b-a7b2-2966f11b18de
HttpRequestAsync::GetResponseCallback - ContentLength:9327
b373a48e-9fca-445b-a7b2-2966f11b18de
HttpRequestAsync::FProcessReadReturn - cbRead:9327
b373a48e-9fca-445b-a7b2-2966f11b18de
HttpRequestAsync::FProcessReadReturn - cbRead:0
b373a48e-9fca-445b-a7b2-2966f11b18de
HttpRequestAsync (WOPICheckFile,WACSERVER) Setting Completion [Time in ms: 3, Bytes Read: 9327 ContentLength: 9327]
b373a48e-9fca-445b-a7b2-2966f11b18de
HttpRequestAsync (WOPICheckFile,WACSERVER) SetCompletion Track start | setting trackers | WebRequest.Create() | Create() returned | setting request headers | setting user agent | setting keep alive | setting timeout callback | Start calling StartResponseProcessing
| StartResponseProcessing._req.BeginGetResponse() | BeginGetResponse() returned | StartResponseProcessing RETURNS | Start RETURNS | End.AsyncWaitHandle.WaitOne() | GetResponseCallback isSync:False | _req.EndGetResponse() | EndGetResponse() returned | RecordResponse
OK | _response.GetResponseStream() | _response.GetResponseStream() RETURNED | DoReadLoopFinished | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead()
| EndR... b373a48e-9fca-445b-a7b2-2966f11b18de
...ead() -> 9327 | FProcessReadReturn._responseStream.Write() | FProcessReadReturn RETURNS True | FProcessReadReturn() -> true | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn()
| FProcessReadReturn._getStream.EndRead() | EndRead() -> 0 | FProcessReadReturn._responseStream.Write() | FProcessReadReturn RETURNS False | FProcessReadReturn() -> false | DoReadLoopFinished RETURNS true | GetResponseCallback DoReadLoopFinished ->
TRUE | SetCompletion False | b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI Http Request Completed [host machine name:, version:, host correlation:]
b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI: Could not deserialize file metadata [url:https://<Server>:443/owa/user02%40<Domain>/wopi/files/@/owaatt?owaatt=LFMtMS01LTIxLTIwODU5NzU2NjItMTE4ODQ1NzE5Ny04MDY2Njg5MC0xMTI5VUtGxj%2bT0AgBAQEAQE1jdE5tSElqZjBHWWtXUTFtZi8yQ3htSGZxS3Izb1gwZGVFWVhjdklhbGwwc3F0dnJiQjBzZ0d2eXBDVCtaeEU%3d,
e:There was an error deserializing the object of type Microsoft.Office.OpenWebApplication.WopiCheckFileResponse. Encountered unexpected character '<'.]
b373a48e-9fca-445b-a7b2-2966f11b18de
WOPI: Invalid file metadata [url:https://<Server>:443/owa/user02%40<Domain>/wopi/files/@/owaatt?owaatt=LFMtMS01LTIxLTIwODU5NzU2NjItMTE4ODQ1NzE5Ny04MDY2Njg5MC0xMTI5VUtGxj%2bT0AgBAQEAQE1jdE5tSElqZjBHWWtXUTFtZi8yQ3htSGZxS3Izb1gwZGVFWVhjdklhbGwwc3F0dnJiQjBzZ0d2eXBDVCtaeEU%3d,
triggers:(No Version No FileName No OwnerId), data:<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">  
 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=10"
/> <link rel="shortcut icon" href="/owa/auth/15.0.775/themes/resources/favicon.ico" type="image/x-icon"> <meta ...
b373a48e-9fca-445b-a7b2-2966f11b18de
...http-equiv="Content-Type" content="text/html; CHARSET=utf-8"> <meta name="Robots" content="NOINDEX, NOFOLLOW"> <title>Outlook Web App</title> <link type="text/css"
rel="stylesheet" href="/owa/auth/15.0.775/themes/resources/logon.css"> <script type="text/javascript" src="/owa/auth/15.0.775/scripts/premium/flogon.js"></script> <script type="text/javascript"
src="/owa/auth/15.0.775/scripts/premium/flayout.js"></script> <script type="text/javascript">  </script>
<script> var mainLogonDiv = window.document.getElementById("mainLogonDiv"); var layout = DetermineLayout(); var
showPlaceholderText = false; var mainLogonDivClassName; if (layout == LayoutTypeEnum.Mouse) { mainLogonDivClassName = "mouse";
} else if (layout == LayoutTypeEnum.TouchNarrow) { mainLogonDivClassName = "tnarrow"; showPlaceholderText
= true; ...
b373a48e-9fca-445b-a7b2-2966f11b18de
... // Output meta tag for viewport scaling document.write('<meta name="viewport" content="width = 320, initial-scale = 1.0, user-scalable = no" />'); }
else { mainLogonDivClassName = "twide"; showPlaceholderText = true; }
function setPlaceholderText() { window.document.getElementById("username").placeholder = "domain\\user name";
window.document.getElementById("password").placeholder = "password"; window.document.getElementById("passwordText").placeholder = "password";
} function showPasswordClick() { var showPassword = window.document.getElementById("showPasswordCheck").checked;
window.document.getElementById("password"...
b373a48e-9fca-445b-a7b2-2966f11b18de
...).type = showPassword ? "input" : "password"; } </script> </head> <body class="signInBg" style="background: #f2f2f2 url('/owa/auth/15.0.775/themes/resources/bg_gradient_login.png')
repeat-x"/> <noscript> <div id="dvErr"> <table cellpadding="0" cellspacing="0"> <tr> <td><img src="/owa/auth/15.0.775/themes/base/warn.png"
alt=""></td> <td style="width:100%">To use Outlook Web App, browser settings must allow scripts to run. For information about how to allow scripts, consult the Help for your browser. If your browser doesn't
support scripts, you can download <a href="http://www.microsoft.com/windows/ie/downloads/default.mspx">Windows Internet Explorer</a> for access to Outlook Web App.</td> </tr> </table>
</div> </noscript> <form action...
b373a48e-9fca-445b-a7b2-2966f11b18de
...="/owa/auth.owa" method="POST" name="logonForm" ENCTYPE="application/x-www-form-urlencoded" autocomplete="off"> <input type="hidden" name="destination" value="https://<Server>/owa/user02@<Domain>/wopi/files/@/owaatt?owaatt=LFMtMS01LTIxLTIwODU5NzU2NjItMTE4ODQ1NzE5Ny04MDY2Njg5MC0xMTI5VUtGxj%2bT0AgBAQEAQE1jdE5tSElqZjBHWWtXUTFtZi8yQ3htSGZxS3Izb1gwZGVFWVhjdklhbGwwc3F0dnJiQjBzZ0d2eXBDVCtaeEU%3d&access_token=REDACTED_1086&access_token_ttl=0">
<input type="hidden" name="flags" value="4"> <input type="hidden" name="forcedownlevel" value="0">  <div id="mainLogonDiv" class="mouse"> <script> var mainLogonDiv = window.document.getElementById("mainLogonDiv");
... b373a48e-9fca-445b-a7b2-2966f11b18de
... mainLogonDiv.className = mainLogonDivClassName; </script> <div class="sidebar"> <div class="owaLogoContainer">
<img src="/owa/auth/15.0.775/themes/resources/olk_logo_white.png" class="owaLogo" aria-hidden="true" /> <img src="/owa/auth/15.0.775/themes/resources/olk_logo_white_small.png"
class="owaLogoSmall" aria-hidden="true" /> </div> </div> <div class="logonContainer"> <div id="lgnDiv" class="logonDiv"
onKeyPress="return checkSubmit(event)"> <div class="signInImageHeader" role="heading" aria-label="Outlook Web App ">
<img class="mouseHeader" src="/owa/auth/15.0.775/themes/resources/owa_text_blue.png" alt="Outlook Web App " /> </div>
<div class="signInInp...
b373a48e-9fca-445b-a7b2-2966f11b18de
...utLabel" id="userNameLabel" aria-hidden="true">Domain\user name:</div> <div><input id="username" name="username" class="signInInputText" role="textbox" aria-labelledby="userNameLabel"/></div>
<div class="signInInputLabel" id="passwordLabel" aria-hidden="true">Password:</div> <div><input id="password" onfocus="g_fFcs=0" name="password" value=""
type="password" class="signInInputText" aria-labelledby="passwordLabel"/></div> <div class="showPasswordCheck signInCheckBoxText">
<input type="checkbox" id="showPasswordCheck" class="chk" onclick="showPasswordClick()" /> <span>Show password</span>
</div> <div class="signInError" role="alert" tabIndex="0"> </div> <div id="expltxt"
class="signInExpl" role="alert"> ...
b373a48e-9fca-445b-a7b2-2966f11b18de
... </div> <div class="signInEnter"> <div onclick="clkLgn()" class="signinbutton" role="button" tabIndex="0" >
<img class="imgLnk"
src="/owa/auth/15.0.775/themes/resources/Sign_in_arrow.png" alt=""><span class="signinTxt">sign
in</span> </div> <input name="isUtf8" value="1" type="hidden"/> </div>
<div class="hidden-submit"><input type="submit" tabindex="-1"/></div> </div> </div> <div id="cookieMsg" class="logonDiv"
style="display:none"> <div class="signInHeader">Outlook Web App </div> <div class="signInExpl">Please enable cookies for this Web site.<br><br>Cookies are
currently disabled by your browser. Outlook Web...
b373a48e-9fca-445b-a7b2-2966f11b18de
... App requires that cookies be enabled. <br><br>For information about how to enable cookies, see the Help for your Web browser.<br><br><br></div> <div class="signInEnter" >
<div onclick="clkRtry()" style="cursor:pointer;display:inline"> <img class="imgLnk" src="/owa/auth/15.0.775/themes/resources/Sign_in_arrow.png"
alt=""><span class="signinTxt" tabIndex="0">retry</span> </div> </div> </div> </div> </form>
<script> if (showPlaceholderText) { setPlaceholderText(); } </script> </body> </html> ]
b373a48e-9fca-445b-a7b2-2966f11b18de
FileUnknownException loading powerpointframe: Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI Check File at Microsoft.Office.Web.Apps.Common.WopiDocument.CheckWopiFile() at Microsoft.Office.Web.Common.BaseDocumentCache.CheckBaseDocumentInternal(BaseDocument
baseDoc, BaseUser user, Boolean requiresVersion, String canary, Boolean checkCanary, Boolean fUseCacheLookup) at Microsoft.Office.Server.Powerpoint.Web.UI.PptWebControl.CheckFileInfo()
b373a48e-9fca-445b-a7b2-2966f11b18de
ViewOpenEarlyHelper: no presentation Id, failing.
b373a48e-9fca-445b-a7b2-2966f11b18de
IsAuthenticated: False, IsAnonymous: False, AuthType:
b373a48e-9fca-445b-a7b2-2966f11b18de
Secure connection detected, redirecting service endpoint from ppt/view.svc/jsonAnonymous to ppt/view.https.svc/jsonAnonymous
b373a48e-9fca-445b-a7b2-2966f11b18de
WACServer HttpModule: EndRequest Called b373a48e-9fca-445b-a7b2-2966f11b18de
Any suggestions ...

Hi,
Here is a similar thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/ded515c8-cc0f-4ad4-bed6-e56a0636be79/exchange-office-web-apps-preview-does-not-work-in-owa-web?forum=exchangesvrclients
Hope it hleps you!
Thanks.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

ITunes Plus/Upgrade My Library Won't Detect Some Eligible Items

I've seen a couple of threads on this topic, and I'd like to submit my own.
This thread will serve the dual purpose of providing a possible answer to the problem and bringing to attention iTunes Store customer support's poor response thus far.
Here's the problem in a nutshell: When iTunes Plus was made available, I upgraded my Library because I have quite a few EMI records (all bought through the iTunes Store within the last few months), including Pink Floyd's 'Dark Side of the Moon', 'The Wall', 'Animals', and 'Wish You Were Here', among others.
The Upgrade successfully purchased and downloaded iTunes Plus albums for my entire EMI collection except for 'Dark Side of the Moon' and 'Animals'. When I return to Upgrade My Library in the iTunes Store, it claims my Library is completely up-to-date, when in fact it certainly isn't because two of my EMI albums are still 128 kbps DRM protected, despite the fact that the iTunes Plus album is available in the iTunes Store at full price.
Several other people are experiencing the same problem with Pink Floyd and Norah Jones. Strangely, some cannot Upgrade 'The Wall', while mine Upgraded with no problem whatsoever.
What's so buggy about Upgrade My Library, Apple? How can we manually rescan the Library so that these lingering eligible albums can be Upgraded?
I have gone back and forth with iTunes Customer Service about this issue. My first reply I received a day after filling out an error report at the Support Page.
Dear Travis,
I understand that you are unable to upgrade two of your Pink Floyd albums that are available for purchase as iTunes Plus music. I'm sorry for this trouble.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Cordon
iTunes Store Customer Support
I received a follow-up four days later:
Dear Travis,
I'm sorry you ran into an error when you tried to upgrade your iTunes library. This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well.
If you received this error while downloading a large purchase order, please understand that the cause of the error may be a combination of the size of the order you are downloading and the speed of your connection. Please try another connection that is faster than your current connection. If this is not possible, please continue to attempt to download your purchase. This may take several attempts.
Sincerely,
Cordon
iTunes Store Customer Support
And of course, the problem hadn't been resolved as stated. So I sent a reply:
No, I'm afraid you don't understand.. I can't try to download the iTunes Plus versions of my Pink Floyd albums Dark Side of the Moon and Animals because the iTunes Plus Library Upgrade says I have nothing to upgrade.
Why is it telling me this when I have the two albums in the protected 128 kbps format, which I bought from the iTunes store only months ago? Is there a cookie I need to reset somewhere, or is this an iTunes Server issue? Why isn't 'Upgrade My Library' recognizing these two albums?
If you can't solve the issue and allow me to upgrade, would you instead credit my account for the full price of both iTunes Plus albums I'm having trouble with?
To which Apple disappointingly replied today:
Dear Travis,
I understand you tried to upgrade your iTunes Library and all but "Pink Floyd albums Dark Side of the Moon and Animals," were upgraded. I know how frustrating this can be and I would be happy to assist you.
You can upgrade eligible previously purchased music to iTunes Plus. You will see any available upgrades on the new Upgrade My Library page. When you click the Upgrade button, you will replace all the eligible music and music videos you've bought previously on iTunes with available iTunes Plus versions of the same content (you cannot choose to upgrade only some of the items). The upgrade price is calculated based on all of your eligible content at 30¢ per song, 60¢ per video, and 30 percent of each album's purchase price. iTunes Plus music will continually be added to the iTunes Store, so your upgrade offer may change at any time. Please check back often to find new music available for upgrading.
For more information, please visit the iTunes Plus FAQ:
http://www.info.apple.com/kbnum/n305567
I hope this answers your question.
Thank you for choosing the iTunes Store and have a great day!
Sincerely,
Sandra
iTunes Store Customer Support
This email is the specific reason I'm posting this issue. I am curious why I would be sent a blatantly common FAQ response instead of the accurate and personal response I'm used to getting from Apple.
If they cannot figure the problem out, why don't they come out and say it, then give me a credit to my account so that I may purchase the iTunes Plus albums rather than troublesomely try and Upgrade them?
Any workaround or comments are welcome, both from Apple consumers and employees.
My apologies in advance to the outstanding Apple team that makes up 99% of the company. I don't intend to let one bad apple (no pun intended, honestly) sour the reputation of the lot of you.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
On 'Animals':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
The same with 'Dark Side of the Moon':
Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
Notice here, too, the running time of the song is different.
All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
20 Inch iMac Intel Core 2 Duo 2.16 GHz Mac OS X (10.4.9)

Can't sign in to visual studio?

I have both VS Web express and Desktop express. I get the notification that I have to register the programs or they will stop work soon. However I try to sign in but I can't for some reason. I get the error:
"Sorry, we ran into a problem.
A network connection attempt has timed out. This could be a problem either with our service or your local network connection"
Then there is a link to check your current status. I check it and you are running good. But there is no problem with my network either.
What can I do to fix this? I have tried to run the program as Admin, cleared all my browsers chache and stuff.
EDIT:
...and another thing is that I can not sign in on the webpage visualstudio.com. When I click Sign in the web browser just waits and nothing is happening. This is in Explorer. For some reason my mother is "signed in" when going to that site via
chrome. But she can't sign out.
EDIT 2:
Made the question look a bit better so it's easier for others to read it if it can be in any help.

Hi!
I can't even try to sign in. I press "Sign in" in both visual studio and on the webpage (visualstudio.com) and it only times out. I never get the option to try to even use my account.
However I have tried a few things today. This is the result:
Can not sign out my mothers account from visualstudio.com in browser Chrome (it times out).
When pressing "Sign in" on visualstudio.com in Explorer it only times out (can't even try my account).
When clicking "Sign in" on VS Express, both Web & Desktop it only times out (can't even try my account).
On another computer, connected to the same network
I have VS 2013 Professional (school-edition). When I click sign in it only times out.
On the same computer as I have the VS prof. I have the same problem with the webpage (visualstudio.com). I click the "Sign in"-link and it only times out.
I never get the chans to even try my account. One might think it has to do with my network. But I can surf the web, log in and log out from everything everywhere without problem.
And for some reason my mother is loged in on website visualstudio.com. So I guess it worked once anyway.
Should I take the computer out in a bag and use a free library network or something to try and see if that works?
Is it that Microsoft don't like me for some reason?

Sorry, we ran

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