CAD Server Monitoring?

I am using CAD 9 with UCCE 9.
I am trying to figure out how to configure CAD Server Monitoring - Cannot use Desktop Monitoring as Clients PCs are old and NIC cards are not supported, even the IP Phones are ols and do not have BIB.
So SPAN is the only option. I need some guidance - even a document URK will do. I have read 'CTI OS System Manager Guide' and also 'CAD Install Guide' but none explains the config. I am confused about below the point:
- SPAN source are the phones - what is the destination - the supervisor PCs or the CAD Server? If the PCs, then do we need a SPAN for each supervisor PC or what?
If SPAN destination is the server, then how will the supervisors get the RTP stream from CAD to their PC - automatically or do we have to configure something specific?
Also, on the CAD Desktop Admin webpage - VoIP Monitoring Service - (see screenshot) do I select Default Monitor Service and Disable Desktop monitoring OR I can leave Desktop Service Enabled and it will not conflict with Server Monitoring.
And if SPAN destination is CAD server - I am planning to add a 3rd NIC card for this, but where do I select the NIC card for receiving/ reading these SPANNed packets?
Please Assist.
Thanks,
Kartik

UCCE SRND has a littel tid-bit about it:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab09/clb09/recordng.html
This blog post is for UCCX, perhaps this can guide you in the right direction:
http://wiklunds.wordpress.com/2012/06/03/uccx-8-5-cadcsd-call-recording-and-silent-monitoring/

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CAD service monitor requires SNMP config

When attempting to run the CAD service monitor on the server the page loads but the connection to the server for process status times out on the SNMP connection.
URL = http://<CAD server>:8088/smc/monitor.jsp
Error Message = Status: [Tue Sep 06 15:12:47 EST 2011] java.lang.Exception: SplkSnmpHandler: snmpTimeoutError
The system is licensed and running with all other functionality working as tested for UAT. The Cisco SNMP is enabled to send traps to a remote host and the CAD postinstall is configured to generate traps to the same host.
As the windows SNMP client is disabled due to the UCCE install is there any additional config needed on the CISCO SNMP to get this functionality working for CAD?

Can anyone running CAD 8.x please test the monitor.jsp and post if it's broken!
Even the TAC lab is down.
Sent from Cisco Technical Support iPhone App

CAD - Desktop Monitoring Console

Hi All,
We are tried to monitor the CAD server using "CAD Desktop Monitoring Console" .
We configured the snmp community "public" & restart the snmp service as mentioned in the CAD installation guide.
I am getting the snmp timeout error while accessing the console.Please help on this.
Thanks in Advance !!!

I also had a look at installation guide for CAD 8.5,
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/installation/guide/cad85cceig.pdf
if you look at page 139, it says how to configure Desktop Monitoring Console and only covers windows SNMP.
but if you take a look at guide for CAD 10.0
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise10_0/installation/guide/cad100cceig.pdf
page 148 shows how to configure Desktop monitoring console, and there they have separately mentioned Cisco SNMP configuration.
so lets try to make it work with cisco SNMP. please follow this steps and see if it works.
1) on the both side of CAD server, got to Run and type mmc.exe if you are using 64 bit OS, you have to run mmc.exe /32
a console will pop up with console root
2) go to file --> add/remove snap-in
3)in the snap in click on ADD button and from list of snap ins add Cisco SNMP Agent Management.
once you add successfully, click ok and
now in your console root, you will be able to see Cisco SNMP managemnet agent.
4) explore agent by clicking + sign and under community names right click and go to properties
5) click add new community , under community name give public (case sensitive all small) and select SNMP version as v2c and access rights as read only.
6) go to CAD postinstall.exe and under SNMP configuration, add at least one trap destination.
7) restart Cisco SNMP management service.
open your browser and check if console is working or not. and rate post if helps.
regards
Chintan

HOW TO: Relay/Send email from websites, Server Monitor in OS 10.5 Server

If you don't want to run your own mail server or configure DNS on your Xserve, but you still want your website or applications like Server Monitor to send email notifications; this is what you need to do:
Scenario: Mac OS 10.5.2 Leopard - Advanced Configuration - Setup is for strictly sending emails through SMTP, routed through your ISP or another provider. This is not for receiving emails.
-Open up Server Admin
If you have yet to add in a server to admin, you need to do so. Resource PDFs on setting up OS X Server are available at Apple http://www.apple.com/server/macosx/resources/ and there are video tutorials at http://movielibrary.lynda.com/html/modPage.asp?ID=373
-Click on your server, then choose the Settings button
-Then choose Services from the Tabs/Buttons below
-Select the Mail checkbox and then hit Save
-Now choose the newly added Mail service in the left pane, then click the Settings button up top
-Start with the Advanced tab. Under Security, un-check everything and don't use SSL unless you want to. You don't need to mess with the other sub-tabs here.
-Next choose the Logging Tab. Under SMTP log level, choose debug so you will be able to see what goes on in the log.
-Mailing List, Quotas and Filters tabs can go untouched. You can mess with them later if you want.
-Click the Relay tab. It is a good idea to only accept relays from your local machine. If you uncheck this, I believe it leaves you with an open relay that anybody can access.
-Now for the General Tab. Under Domain Name put anything you want. Any made up name and extension is fine.
Under Host Name, again put anything you want.
Un-check Enable POP, Un-check Enable IMAP - Basically un-check everything
Check or leave checked Enable SMTP
Now check Relay outgoing mail through host:
Then enter your hosts SMTP server. ex. smtpout.secureserver.net
Now check Authenticate to relay with user name: and enter your username and password
-Now hit the Save button
-Now we need to take a look at the main.cf file and add a few things
-If you aren't showing all files in Finder already, open up Terminal.app
Now type in: defaults write com.apple.Finder AppleShowAllFiles True
Hit enter
Now type in: killall Finder
Now Finder should reset and all files should be visible - To hide all files, do the same thing but type False
-Now open Macintosh HD and navigate to /private/etc/postfix/main.cf (Note: you won't be able to open and edit this in TextEdit. I recommend a program like TextWrangler http://www.barebones.com/products/textwrangler/download.shtml )
-Once you have main.cf open, all your settings should be together at the bottom of the doc. Scroll down. You will need to add in a few lines and verify all the settings are exactly as below (except of course your own names and SMTP server):
readme_directory = /usr/share/doc/postfix
mydomain_fallback = anything.anyting
messagesizelimit = 0
myhostname = anything.anything
mailbox_transport = cyrus
mydomain = anything.anything
mailboxsizelimit = 0
enableserveroptions = yes
inet_interfaces = all
relayhost = smtpout.secureserver.net
smtpsasl_passwordmaps = hash:/etc/postfix/sasl/passwd
smtpsasl_authenable = yes
smtpdsasl_authenable = no
smtpsasl_securityoptions =
smtpduse_pwserver = no
smtpdrecipientrestrictions = permitmynetworks,reject_unauthdestination,permit
smtpdpw_server_securityoptions = none
-Now save the main.cf document
-Now go back to Macintosh HD and navigate to /private/etc/postfix/sasl/passwd
Open passwd with TextWrangler or you editing app, and verify that your SMTP server, username and password are correct. It should look something like this:
smtpout.secureserver.net [email protected]:password
-This should be what you entered in Server Admin when you first started. If all is well, quit your editing app.
-Now, while you are still at /private/etc/postfix/sasl/passwd you need to edit permissions for passwd
You can chmod in Terminal.app or secondary click on passwd and "Get Info"
Click the lock and enter your password to unlock the settings
Next click the + button and add yourself and Admin
-Now you can close out of everything and go back to Server Admin
-Hit the Reload (twisty arrow) button at the bottom and once everything is reloaded, hit Start Mail
-Now type localhost in your browser to see if your website can send email. You can also open up other apps such as Server Monitor and do something to change the status to have it send an email.
-You can click on Mail in the Server Admin and then view the SMTP log. As long as emails are being sent and then removed from the queue, you are in good shape. If you are getting an SASL error or mechanism error, open up main.cf and verify your settings and/or check permissions on passwd file

Don't you need the Mail service running to have apps like Server Monitor send email notifications? - Also for hosted sites that use the sendmail function you need a service running to get the emails sent.
Really you are not hosting a Mail server. It is open, but there is no incoming and if you only accept SMTP relays from the local machine, there should be no issues.

What is a "logged in user" on the "Active Sessions" report in CF8 Server Monitor?

I was looking at the Active Sessions Report (The Chart View) and saw I have more "logged in users" than "active sessions".
I had expected them to be nearly the same.    It's on our Intranet where I log users in (using cflogin and cfloginuser) at the begining of their session and users should be logged when the session ends.
I couldn't find a detailed explaination of what a "logged in user" means.   There is a chance that the same user is logged into a nested application as well as the Intranet, but I don't think that is what I'm seeing.
I also don't see a way to get a list of what CF is counting as a logged in user. I can only see a way to get the total count.
Any help is appreciated.
Thanks,
Jeff

Thank you Michael for the reply, but I don't think that is the issue.
When a user opens their browser on the intranet, a session begins and they are logged in (using the cflogin and cfloginuser).    If they close their browser, the session should hang around for 20 min. (per the server setting).   I am assuming this is still considered an "Active Session" since I can see this behavior in the report.
At first, the Active Sessions and Logged In Users are exactly the same.   When the sessions start to time out, the active sessions are reduced, but the Logged In Users remain the same.    Then, after a while, they start to move together. So I have more Logged In Users than Active Sessions.
I left the Server Monitor open last night and for most of the night, I had 0 sessions, but 57 "logged in users".   This morning, as people opened their browsers, the Active Sessions and Logged In Users moved together.   The gap of 57 looks consistent.
It looks like people are remaining logged in after their session ended.
I am really looking for a detailed explaination of "active session" and/or "logged in user" as used in the server monitor. It would be really nice to find a way to list the details about each item counted in the "logged in user" and not just the total count.
Thanks Again for your reply.
jsm

Server Monitor no longer working between 10.5 client & 10.4 servers?

I've been running Server Monitor 1.5f6 under 10.4.x on my desktop machine to monitor a dozen or so Apple Xserves running 10.4.x Server for ages (3 years?). Upon upgrading my desktop machine to Leopard the Server Monitor application no longer connects to any of the remote Xserves. They simply state "waiting for connection". I tried every "expert" diagnostic I can think of including deleting prefs, caches, adding & removing server entries, firewall off (on the server), etc. I also observed that upon quitting the application, it often produces a crash message instead.
So I tried what I thought would be the obvious fix of upgrading to the latest Server Admin Tools suite (downloaded from Apple, also v10.5) on my desktop which includes Server Monitor 1.5.1-- only to discover it does not work either.
If I boot back into 10.4, everything works again so I am 110% sure the problem is related to Leopard. The 10.4 servers can also monitor each other fine (as a test).
Now I've seen some similar reports in this forum about problems with the admin tools after 10.4.11 and such. But none of them clearly described IMHO the exact problem of using Server Monitor under a remote Leopard client to monitor a 10.4 Xserve.
Can anyone else confirm this problem? Am I missing something?

Wow, thanks for the article reference. Some times no amount of searching will uncover the hidden treasures.
So... not to be too dramatic but... what is Apple trying to do? PUNISH users that have not purchased any copies of 10.5 server? Why wouldn't they release a stand-alone Server Admin Tools installer like they have in the past? (They "forgot"???)
As it appears someone attempted the package extract approach (and it didn't work), can someone offer another solution?
p.s. Where is that number for my Apple rep... >:-( UNHAPPY!

Server monitor not working (hardware monitor)

Just finnished installing my brand new maxed out Intel Xserves. And the Server monitor isn't working.
This thread:
http://discussions.apple.com/thread.jspa?messageID=643361
Didn't solve my problem. hwmond is running on the Xserves but each server line just says "Waiting for response". My /System/Library/ServerSetup/SetupExtras file doesn't even HAVE a Disabled key. It has Label, OnDemand, Program, ProgramArguments and ServiceIPC keys, but no Disabled. And the hwmonds is running anyway.
I have opened server monitor on the xserve itself and tried to open it to itself with no luck. I have configured Lights out management by choosing Server->Configure local Machine and added another IP there with different login, but I can't connect to either IP. Firewalls are all turned off.
Running /System/Library/ServerSetup/SetupExtras/hwmondSetup just says "already loaded"
Server Admin works, I can log in and edit services. Workgroup manager also works.
When i run the hwmond as root on the server, it says "Failed to communicate with the front panel" which could be due to hwmond already running, but I can't turn off the process since launchd (?) launches it again.
When I choose "Configure local Machine" the password I entered is always blank, but maybe that's by design.
Since these servers aren't installed yet I have them in my office and their IP's are temporary, so I read this:
http://docs.info.apple.com/article.html?artnum=106830
And it says that for this environment I should set the hostname to "localhost" in /etc/hostconfig. Done. Nothing changed.
I've googled this and searched here but found nothing. I'm running out of options... What should I do?

I set the server on a desk and do a fresh install off a DVD with the "erase HD" option. Then I install and configure the software I need (Software update, Sophos, power options, etc.) I did not configure LOM at that point, because I wasn't sure how to do it, and I needed to deploy the server. (luckily LOM was easy enough to set up after it was deployed.) Once the server is ready, I connect a FireWire HD to it, which has OS installed on it and boot from that.
That way my server is just an attached disk, and I use Disk Utility to create an image of it, which I then deploy on other servers.
I've had an issue with the G5 XServes where such a method required relatively simple modification before the server monitor would work:
http://docs.info.apple.com/article.html?artnum=301046
But, I've not had to do that with the Intel XServes.

Server monitor not working

Guys,
I have server monitor installed on a 10.5.8 client mini to monitor our 9 xserves and it works fine on all the older ones (all G4 or G5 xserves running tiger or panther) but will not detect any of the 4 new Intel Xeon xserves running 10.5 (mixture of .6 and .8). In each case it alternates between reporting "Software is not installed properly on server" and "CANNOTLOAD_BUNDLEERR".
I'm assuming this is something specific to 10.5 - some sort of SNMP setting or something perhaps? Obviously I've checked the passwords, I'm using root username/password for each one, all the servers are on and available, and like I say, it's working fine on the older ones.
Anybody had any experience with this and know the answer?
Further info: 3 of the servers (of which one is 10.5 and not working) are on the local network (local to the monitoring mini), the remaining 3 10.5's are each on other LAN's to which I have a currently working VPN. In each case the 10.5 machine which isn't working is on the same LAN as an older machine that is, so I know that's not the issue.

The Intel XServes seem to operate differently than the old G5 units when it comes to LOM. Mine has been giving me a bugger of a time getting Server Monitor to work properly, but right now it seems to be functioning..
Have you gone to Server Monitor on each of the Intel units and set up the "Configure Local Machine" from the Server menu? It should reject you if you enter the IP address of the Ethernet connection to your LAN - you have to use a different IP address. Configure only the information for 'Network 1' with the info for your LAN.
It may be purely anecdotal, but it seemed to start working for me after I enabled the firewall on the server, leaving all the ports on the LAN open and shutting everything down on the other address groups.
-Douggo

Why does Server Monitor not work with non-Xserves?

Does anyone know why Server Monitor does not work with non-Xserve computers? We acquired a Power Mac for a server, based on there being no apparent difference except for the obvious. Turns out there are some differences after all.
Do Power Macs lack some hardware components or is this just a software thing?

God question, unfortunitly I dont have the answer but I would also like to know why the software only works for X-Serve....Is there any 3rd Party Software that is similar to "Server Monitor"?
Thanks

Does the Server Monitor work on PowerPC based machine (w/o LOM)?

I tried using the Server Monitor locally on a PowerPC G4 machine which has 10.5.1 server installed. I always get a "Failed to connect to server" error message, except if I try 127.0.0.1 with the original local admin, then I would get a "User and or Password" error.
Strangely, the username of the admin is M999, but if i type in "M999" as username, I would still get a "Failed to connect to server" error, while if I use "m999" as username, I get a user name password error. Either way, I couldn't use Server Monitor.
So I am wondering whether Server Monitor support machines w/o LOM at all? Is there an trick I should know about?
Thanks
Kenneth

Hi
There is no trick you need to know. Its really quite simple, Server Monitor only works with XServes. Apple added LOM capability when they rolled out the Intel XServe.
http://docs.info.apple.com/article.html?artnum=304870
http://docs.info.apple.com/article.html?artnum=304896
http://docs.info.apple.com/article.html?artnum=304897
For more informaiton. Hope this helps, Tony

Server Monitor doesn't see any sensors

Hey,
I inherited this Intel XServe and hot days like this make you take a closer look at the sensor data... all of which are invisible to SM.
SM doesn't see power, temperature, and blowers. Their respective tabs show one entry under Location: None.
I'm not using LOM but connecting locally via the loopback address.
OSX Server 10.6.4, Server Monitor 1.8(5)
Using 3rd party software like Temperature Monitor does read the temp sensor data fine.

The way that Apple recommends for the Xserve LOM reset and reboot is to unplug the box. The LOM is an embedded computer riding atop the network controller, and always powered on when the chassis has power.
For completeness, there's an ipmitool cold restart option for the bmc that might work, but (given the lack of documentation; Apple's recommended approach toward resets; this is a production environment; that haven't tried it) I wouldn't follow that approach.
I'd also look at a network-enabled remote power switch for this environment. Cheap, and saves you the trip to the DC or the call to the DC staff.

Server Monitor can't see server

Machine and OS specs:
2 x 2GHz Dual Core Intel Xserve using 1 x ethernet port
OS X 10.4.10
I have just installed a new Xserve set up with mirrored RAID drives which is working perfecty apart from the Server Monitor will not connect just giving the message 'waiting for response'. I have tried all the various admin and root passwords and even tried to connect from my older G4 Xserve with the LOM password, but get the same result. All other administration software works fine.
I have searched various forums and advice sites, but the suggestions I've found have not worked. I read that the com.apple.hwmond.plist can be edited to <false/> from <default/>, but when I open the file in a text editor I get this:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.hwmond</string>
<key>OnDemand</key>
<false/>
<key>Program</key>
<string>/usr/sbin/hwmond</string>
<key>ProgramArguments</key>
<array>
<string>hwmond</string>
</array>
<key>ServiceIPC</key>
<false/>
</dict>
</plist>
- already set to <false/>!
When I try to connect to the server via it's Terminal by typing ssh -l adminuser (my IP address) I get the message: 'The authenticity of host '(my IP address) (my IP address) can't be established'. This leads me to think something else is up. I can ping it OK.
I have tried pretty much everything I can think of including manually setting IP addresses etc, but I would really appreciate any help or advice with this one.
Thanks.
G3 • G4 • G5 • Intel - You name it! Mac OS X (10.4.10)
G3 • G4 • G5 • Intel - You name it! Mac OS X (10.4.10)
G3 • G4 • G5 • Intel - You name it! Mac OS X (10.4.10)

Hi
On the XServe launch Server Monitor, select Add Server and in the IP Address field key in 127.0.0.1 or localhost. In the Name and Password fields key in the default System Administrator account details. Click on Save password in keychain and select a suitable Update every settiing. If you launch WGM you will see the System Administrator account already listed in the local NetInfo node (UID 501). Use the short name as listed in WGM.
Although I have not had the chance to do this yet, but enabling Lights Out Management (LOM) opens port 623 which Server Monitor can use. This may allow for remotely using Server Monitor to monitor the XServe.
Hope this helps – Tony

CF8 on Apache: server monitor's flex2gateway 500 error

The basic problem has been fairly well documented elsewhere, but this is it in a nutshell:
When you attempt to bring up the server monitor (a Flex app) in CF 8, the monitor can fail to let you in, and instead display a 'Coldfusion Server is Unavailable' message. On the backend, I see this:
2011-06-13 17:58:55,051 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/].[MessageBrokerServlet ]] Servlet.service() for servlet MessageBrokerServlet threw exception
flex.messaging.MessageException: No configured channel has an endpoint path '/flex2gateway/cfamfsecure/index.cfm'.
I've seen documentation on how to fix this in IIS and JRun, but we're using Apache 2.2 and JBoss.
Been scouring the Interwebs for a solution, but it's eluded me.
Can anyone help? Thanks much in advance.
Steve

Looks as though one solution is to bypass Apache by hitting CF Admin via the JBoss port that it's running on. As that's working for me, I'll mark this question as answered! :-)

Installing Server Monitor on my G5 desktop?

We have a nice Xserve here at work and I'd like to be able to use Server Monitor remotely on my G5 desktop. Basically, this is a laziness issue since the server sits about 15 feet away from my desk. So, is there a way to do this?
\m/

Jeremy-
Sure you can.
Download the tools here: http://www.apple.com/support/downloads/macosxserveradmintools.html
I am not sure what the licensing requirements are, but as long as you are running a legal copy of XServer software then you should be fine.
Luck-
-DaddyPaycheck

TA27369 how do you see the server monitor application

I am trying to troubleshoot on an Xserve. Cannot see the drive and triangle light is blinking. My search tells me to view the server monitor application. What is this and where can I find it if I am unable to see the hard drives?

Is the XServe booted? If not then Server Monitor isn't going to help you much. All it can do is give you environmental status of your server (power supply, memory, temperature, etc.). It can't diagnose a failed disk or restore a failed system.
That said, if you want to run it, you can run it from any other system on your network. The Server Admin tools should have been included with your server disks, or you can download them from Apple.

CAD Server Monitoring?

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