CAD Upgrade as part of UCCX Migration (8.0x to 10.61(1))

Hi there everyone,
As part of the Migration from UCCX 8.0.x to UCCX 10.6(1) we will need to Upgrade CAD between the 8.0x version and the 10.6.x version.
Firstly, I understand that CAD is discontinued and we should go to Finesse, but we are planning this as Phase 2 step to minimise impact on Agent feel\Training etc until further decisions are made around CRM etc. So Phase 1 is mainly on UC Infrastructure update with minimal change to Agent (CAD in this case).
So, my question is....if all the necessary steps are in place to allow for Automated Updates:-
Enable via Administration
Ensure Elevated Privileges on PC
Ensure Supported OS, Browser, JRE (Java) etc.
Ensure Internet Explorer configured for “checks for newer pages”
And we are going to be keeping the same UCCX HA IP\Hostnames in NEW UCCX 10.6 Cluster, can the CAD\CSD clients be updated as part of the Automated Updates process?
Even if CAD versions are from different UCCX Versions, is this supported?
OR, do i need to perform the MSI Deployment to Upgrade?
Many thanks in advance for everyone's input.

Duration - From memory, the upgrade takes around 5 minutes per PC. The PC must reboot afterward. We do it during a planned maintenance window, between cutover and start of business next day.
As soon as the user starts CAD, CAD performs a standard version check (you can see it on the splash screen). It notifies that a newer version is available on the server and proceeds to upgrade.
There is no choice - the upgrade must proceed.
It really is no drama at all if local or domain admin privilege is held by the user who starts CAD 8. Do what Aaron suggested and have an IT support person(s) on-hand. You're much better planning this in a structured way after hours or in a low traffic period, rather than just letting users go for it as it will probably take less time overall to plan it rather than allow chaos to reign :-)

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Hello Gurus,
We are going ahead with OSDB Migration from HP-UX to Linux. Here as HA solution, we plan to implement Oracle RAC on the target systems. Where as the current environment is non RAC.
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> As part of OSDB migration we are not confident in doing it on Oracle RAC. Documentation for Oracle RAC on SAP explains first go for single instance installation on oracle cluster filesystem and implement RAC as a high availability solution with SAP Enqueue Replication service. Then do the backup and restore process from non RAC system to RAC.
>
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Samsung 250GB SSD is down to $150 or so on Amazon also.
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If the ‘CAD automatic updates’ is set to ‘Yes’ in the postinstall.exe, of course CAD/CSD gets upgraded.
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Hello all
Correct me if I am posting this question in the wrong section.
The background is: Migrating and Upgrading SP2010 to SP2013. I did it, and alot of it works, as it should, though I have one issue.
I did deploy all the solutions to both the 14 and 15 hive, and activated all the propper features. Now, I have one web-part which breaks down. It is a Web-part that communicate with a SAP endpoint, to retrive some data and show dem. The Web-part work fine in
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Unexpected System.ArgumentNullException: Value cannot be null. Parameter name: uriString at System.Uri..ctor(String uriString) at Microsoft.SharePoint.SPSite..ctor(String requestUrl) at MyWebPart.Core.ListConfiguration.<>c__DisplayClass1.<GetKeyValue>b__0()
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Hello,
Does anyone know the location of the CAD softare update on UCCX 8? On version 7 I was able to naviagate to the directory that had the update and push it manually. We've got restrictions in place that prevent the agents from upgrading the software, they don't have the correct privledges. I haven't been able to find the location of the update on 8.
Thanks,
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Hi Jonathan,
I know its pretty late for the reply, but I was just browsing and thought I will reply.
In 8.5, you got the 404 error since the Service Release file does not exist.
From the root:
[root@uccx85 CAD]# ls
Administrator                    Cisco Supervisor Desktop.msi
Agent                            jre-6u20-linux-i586.bin
CadBE.properties                 jre-6u20-windows-i586.exe
CAD Client Configuration.msi     jre-6u20-windows-x64.exe
Cisco Agent Desktop.msi          Maintenance
Cisco Desktop Administrator.msi Supervisor
As you can see, there is no Service Release.msi
Regards,
Abhiram Kramadhati

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Dear Forum;
I need to upgrade the hardware for the IPCC solution we have without changing the versions, the following servers need to have the new hardware:
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2) RGRs
3) PGs
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If you do have to add new hardware for the Domain Controllers, then I gave you the method:
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3. Move the FSMO roles from the machine they are now on (probably DC2) to DC4
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As I said, if you can have a 12 hour maintenance window for the migration of the CC and bring the whole contact center down to migrate, life will be easier.
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I don't follow that paragraph. Backup and restore and import of the registry solves this. Nothing will be lost. Read the Upgrade Guide again.
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Regards,
Geoff

From Mac X 10.6.5-10H574 upgrade: Windows part doesn't appear in "Startup"

Aloha,
I worked with bootcamp from several months without any issues.
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On my desktop I'm seeing the "Bootcamp" disk.
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Information on the Windows disk format: Windows NT Filesystem (Tuxera NTFS)
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Can I filter out a corrupted user account and app as part of a migration?

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I have read in some other posts that if you already have a user account with a certain name in Leopard and you try to bring over one with the same same from Tiger, it will not transfer. Is this correct? If that is so I would create a user account in Leopard with the same name as the corrupted account in Tiger and that would block it, right? The next question is what constitutes the user account name, is it the designated name, often the computer name or is it the short name, often the same as the designated name but run together if it is two words. I guess I could just duplicate both names the way they appear in Tiger. Will that do it?
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*Using Migration Assistant to transfer files from another Mac*
If you need to transfer your files and important settings from an older Mac to a new one, and both computers use Mac OS X, you can use Migration Assistant.
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Hi all, hope everyone is well !!
I am running UCCE 7.5.8 with CAD 7.5.8 and I am having an issue with CAD running on Windows 7 where the agent/supervisor desktop sporadically hang or stop responding for a while. I understand CAD 7.5.8 is not supported on Windows 7 and that's most likely is the root cause. So I am looking into upgrading CAD to 7.6.2 and have a few questions.
I know on the CAD server end I'll need to perform a backup on the existing CAD server, uninstall CAD 7.5.8, install CAD 7.6 then restore from backup. Do I have to uninstall the CAD 7.5.8 on the client side then install CAD 7.6 ?
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Any gotches that I need to be aware for this upgrade ?
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Danny

Danny,
CAD 7.5.8 will need to be uninstalled from your client computers. You can do this manually or if your environment uses SCCM or similar, you can create an uninstall package that would uninstall CAD 7.5.8 without leaving your seat. Since CAD is packaged with MSI files, you can create an install package that can be pushed via SCCM or similar. If you do decide to go down this route, make sure that the CAD services on the client PC are closed. What I would do is logoff people off their computer or even force reboot them to make sure you're starting fresh.
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Upgrade the old iMac before migrating to a new one or not?

Hi all,
I am planning to buy a new iMac and would like to migrate some of my stuff to it from an old iMac. And then I would also like to migrate some of my stuff from a still older MacBook onto this old iMac. Complicated enough? :-)
In short:
Step one: stuff from my 5 year old iMac with OS 10.7.5 Lion on it migrates to -----> a brand new iMac with Yosemite.
Step two: stuff from my 8 year old MacBook with OS 10.5.8 on it (and not upgradable any further) migrates to -----> the 5 year old iMac with OS 10.7.5 Lion on it.
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Hi rkaufmann87,
thank you so much for your reply!
I am afraid you misunderstood me a little bit… While you kindly explain to me ways of how to migrate my data from one computer to another, my question was not so much about "how" but rather about "whether":
a) should I first upgrade my old iMac (with 10.7.5 Lion on it) to Yosemite before migrating its data to the new iMac with preinstalled Yosemite? Will it help in any way or is it irrelevant?
b) and if the answer is "yes" (i. e. upgrade the old iMac to Yosemite), whether the migration assistant on the 8 year old MB will then be able to "talk" to its counterpart on the now upgraded old iMac?
Perhaps this too might help:
What I am trying to do is make two computers out of three -
1) My wife's 8 year old MacBook will most probably go to the dustbin. Before it does, I would like to migrate her data to my 5 year old iMac which will then replace her MB (in the dustbin) and be hers forever after.
2) I will certainly have to migrate my own data from my 5 year old iMac to the new iMac which I am about to buy.
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Edited by: 949870 on Jul 30, 2012 4:53 PM

CAD Upgrade as part of UCCX Migration (8.0x to 10.61(1))

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