Call Center - FCC new regulations
Hello
I have setup an RDS farm to test User Profile Disks and although it seems fast and is working mostly one issue remains.
I have it set so that all user documents/pictures are redirected using a GPo. So all appdata should be stored on the UPD.
The issue is that I login to a user, set it up, then logout. When I log back in I have to setup the user again, it is not storing things. I have to redo Outlook, Google etc setups.
Have I missed something?
Thanks
I am developing a Windows Forms application with firebird DB using ODBC driver to connect to the database and should fill a DataGrid with the results of a query; This is the code but I do not work in ..... what am I wrong?Private Sub Form1_Shown(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Shown Dim cn As OdbcConnection cn = New OdbcConnection("dsn=PHOENIXDB;uid=SYSDBA;pwd=masterkey;") Dim mystring As String = "Select * from SSN_REGIONE" Dim cmd As OdbcCommand = New OdbcCommand(mystring) Dim daSSNregione As New OdbcDataAdapter Dim dsSSNregione As New DataSet cn.Open() Try daSSNregione.SelectCommand = cmd daSSNregione.Fill(dsSSNregione)DataGridViewX1.DataSource = dsSSNregione
Catch ex As Exception
MsgBox("Error: " & ex.Source & ": " & ex.Message, MsgBoxStyle.OkOnly, "Connection Error !!") End Try cn.Close() End Sub
Similar Messages
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new iphone 6 with ios 8.0 crushed and didnt open again. call center told me that use itunes to update 8.0.2 but server is too slow and didnt let me download it. it stopts in the middle of the session. how can i download it from another link or server. by the way i try to dowload from turkey.
anyone help me there? )=
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How to send a Announcements in CRM WebUI for Call center role.
Hi
In some cases if we are shutdowing the prodcution server we want to send a group message to all the users in call center.
How to do this.
Please suggest.
Regards
Hanu MHi,
in the IC_Webclient and in the CMS-Role you could use broadcast messaging for this.
your message is displayed on the bottom of the screen as ticker.
Add in SAPGUI a new favorite
BSP-Application: BSP_BROADCAST
Start-Page: abap_broadcast.htm
Kind regards
Manfred -
I was running Firefox 5 and have been able to protect it against new versions, but now I am not being warned that there is a new version being snuck in without telling me about it.
The problem is that I work in a virtual call center from home, and the new version is creating problems I never had before.
Is there a way you can supply me with a link to FF5, and how do I protect it against new versions being installed on my machine. This is extremely important as I earn my living from the call center.
Thanks and look forward to your reply.Perhaps you've already fixed this, but the first two links you showed us do work fine in FF and IE8, I can not say about the third link as I did not see it on your page.
Are you still having trouble with this?
E. Michael Brandt
www.divahtml.com
www.divahtml.com/products/scripts_dreamweaver_extensions.php
Standards-compliant scripts and Dreamweaver Extensions
www.valleywebdesigns.com/vwd_Vdw.asp
JustSo PictureWindow
JustSo PhotoAlbum, et alia -
How to stop Call Center Agents from Moving Headsets around
We are call center with about 200 agents at a time in the building. We go thru headsets like they are candy. But we just got told to no longer use cheap headsets. So we are slowly cycling in the new headsets. So any Ideas on how to keep headsets from moving stations. Our agents destroy headsets anyway, so I don't know how well these new ones are gonna last. They also move keyboards, mice as well. They have very little respect for the equipment and think breaking them is going to give them a new one faster. Let me know what you guys think.
This topic first appeared in the Spiceworks CommunityI think you are seeing what is called the Ken Burns Effect. You can change this setting using the Rotate, Crop, Ken Burns Tool on the middle toolbar. You can select Fit, Crop, or Ken Burns. Fit will make your photo fit by letterboxing. Crop will make your photo fit by cropping the top and bottom off. Ken Burns allows you to Pan around. You can set the starting and ending rectangles for the pan.
Also, if you go to File/Project Properties you can set the default action for "Initial Photo Placement" to Fint, Crop, or Ken Burns. -
Hi,
we have new SAP CRM EHP3 abap and CRM Application server Java installation on the same server. We want to use Call center simulator and we are trying to access the BCB on the server at addrees http://<hostname>:<port>/bcb , but we get error: Requested resource does not exist. Do we need to activate something or bcb is not available anymore in latest version of Java application server?
Regards,
Elvis GustinHi,
There has been some change in later version of JAVA server.
Please check the following OSS note :
1957604 - BCB/CCS is not available
Hope this helps.
Sylvain -
Suddenly calls stop coming to call center for 10 min and then it come back
Hi All;
I faced a very special strange problem where we are not used on it since we installed the CVP and IPCCE. While calls were coming to the GW and the IVR responds fine for the customer, then when the customer press 0 to be transferred to the call center, the call disconnected instead of being transffered to the agent, the problem stayed for 10 minute and then the system come back working fine without doing any thing (without doing restart or any other thing). Did anyone face such problem?
The GK model is 3845 and the IOS version is 12.4(15)T4 RELEASE SOFTWARE (fc2)
And the GW model is 5350 and the IOS version is 12.4(15)T7 RELEASE SOFTWARE (fc3)
The CCM is 4.2(3), CVP is 3.1(2) and the ICM is 7.2.6
About the network, it was fine and no errors in the logs regarding the network, also the IP Phones existed in a site and the servers (GW, GK, CCM, CVP, ICM) are existed in another site and linked togethor via network link. During the down, the CTI clients were logged in and the IP Phones were logged in (so all registered), that means the network link was fine and did not go down.
I appreciate if anyone can give advises for the reason of this problem and which things to check and from where could be the problem to avoid it from being happenning next time.
Any help?
Regards
BilalBilal,
You may want to look at logs and describe bit more activity. So what happend if you try to re create the scenario and in that 10 minutes period when you make a new incomming call can you track it?
I hope you are not mentioning the activity of just one call. -
Kudos for a Verizon Call Center rep?
Just wondering where I can go or who I can talk to in order for a certain call center rep to get some deserved recognition. I have filled out customer surveys, called different folks within Verizon Wireless and still no result. I am now beginning to wonder if Verizon really cares about their employees like they say they do.
Here is the situation:
I had decided to leave Verizon Wireless after about 10 loyal years with them. First, when the "new every two" plan was discontinued it was and still is, a very sore spot for me and a lot of other longtime customers. Then, back in 2011, some "genius" decided we customers needed to pay $2 to pay our bill online. What a frigging farce. Hell, verizon, if you want $2 more a month, then raise the rates, be honest with the customer and be done with it. I hope the stupid s.o.b. that tried to implement this idea is now on the unemployment line. How frigging stupid can you be?
I had actually went to the point of purchasing a Straight Talk phone. I had planned on using this phone for a couple of months to see if it would do what I needed as far as phone and text service. I had a problem trying to activate the phone. I was scheduled for a cruise during this time frame and could not finish the activation. While on the cruise I was ranting and raving about Verizon Wireless. Sitting at the same table I was at was a lady who finally identified herself as a call center rep. She was very polite, explained that even though she was on vacation, she still had a responsibility to make any Verizon customer happy and to try to solve the problem, if she could. Now here we are, out in the middle of the ocean, hundreds of miles away from land, no cell phone service there, and this crazy lady is trying to solve my phone problems. Talk about dedication!!!!! End result, she made some suggestions for me to try once I got back home. I did what she suggested. Much to my surprise, everything pretty much fell into place. I added an additional internet line, allowing me to discontinue HughesNet. I also upgraded my phone to an IPhone, which is a really easy phone for us old folks to use.
As a result of the time and dedication this person took, not only did Verizon Wireless continue to keep me as a customer, I actually increased the amount of services I get from them. All because some lady, on vacation, literally in the middle of an ocean, took the time to listen to a crazy old man ranting and raving.
She truly deserves to be recognized not only by me, but by Verizon Wireless. She works out of Huntsville, AL.
Who can I contact to make sure she gets the pat on the back she deserves?I am really glad to hear such a positive outcome for a possible bad situation, here is contact information that may help you voice your positive feedback.
Verizon's Corporate Office Headquarters in the USA:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897 -
Terrible Customer Experience at both the store & call center!
I’ve just had the worst customer service experience at Version Wireless. Absolutely TERRIBLE!
I upgraded my plan to the unlimited shared plan to avoid wireless overage charges. I attempted this through the Verizon application but I had concerns because it kept timing out. I tried to call into the call center but after waiting on hold for 30 minutes I hung up and gave the app another try. When I logged back on it looked like the change was made but I kept getting overage messages. I figured this was an old message from before and would go into my local Verizon store when I got back into town to verify.
A week later I got back into town and went to my local Verizon store for help (10/22/12). I had a terrible experience. I was greeted at the door and my name was taken down. I sat there and waited, and waited… I finally approach a Verizon employee to ask if they could just help me real quick. I was quickly dismissed, he said he could not help. So I waited even longer… Finally, the door greeter came up to me again and asked if I’ve been helped. I said no of course… He said it looks like he forgot to add my name to the list.
Finally, after an hour of waiting, I was seen. The Verizon person who assisted me confirmed my plan did change but noticed I was billed overage. She said I'd have to call into the call center to discuss my plan further and why I was charged overage (frustrated)!
So, I called the call center again, got passed around… Finally got a rep who said this was all my fault. She said “I” asked to plan to start NEXT MONTH, not this month which was totally false. I explained to her the situation with the application timing out but she said it’s still my fault. I asked to speak to her manager… I get her manager on the phone (Teresa) and she empathized with my situation and apologized for the error but said since the bill cycle just closed she could only offer a 40% discount. This is just crazy… How does a company know they’re wrong only offer a 40% discount on the overage for their mistake?
Long story short, I did not take the 40% as that is just a slap in the face. I’m in the process of escalating this to their executive level to see if they can listen to my story.
Terrible! Verizon may have the most 4G LTE Coverage but the WORST customer service by far! “Customer is always wrong!”First of all, I assume you mean unlimited minutes and texting since Verizon does not offer unlimited data anymore.
How is Verizon wrong or "know" they are wrong. YOU did not "speak" with anyone from Verizon who told you the change had in fact taken place. YOU, instead, looked online and it "appeared" the change had been made even though you were still receiving overage messages. YOU assumed it must be an old message. At this point YOU still had not gotten confirmation that your new plan was in effect, although YOU continued on as if it had.
And YOU think that "Verizon" is wrong. It seems that YOU were the one who was wrong. I would take the 40% if you can still get it.
It seems that they are offering you a discount even when they don't really need to. How is THAT bad customer service? -
Designing a Call Center for 4 agents
Dear All,
I've been assigned a task of designing a Call Center for 4 agents. I am very new to Cisco Contact Center, so I need your help in doing this.
Please find attached the proposal request from the client...
Thanks in advance...
Syed..Sounds like you want someone to do your job for you, you might not get much luck here as this is a technical forum not pre-sales help line.
In either case look at Cisco Contact Center Express solution which supports up to 400 agents, it integrates tightly with CUCM so you need to ensure customer is already running appropriate version of CUCM. For call recording and workforce management you will need a 3rd party app such as Calabrio and there are others. If you are a Cisco partner and quoting this for customer and have specific questions (not BOM or SOW questions) you can reach out to Cisco PDI helpdesk.
If you have not experience architecting Cisco contact center solution I suggest you look for someone that does and can assist you, and most likely this will not be "free" assistance.
HTH,
Chris -
The inbound calls to our call center is drop after putting it on hold or transfer
Dear All;
Good day
The inbound calls to our call center is drop after putting it on hold or transfer the call to another agent. The MOH file is playing till 21 sec only then call drop . the agent cant resume the call again. The MOH file is running from Gateway (multicast).
No problem in outbound calls.
I urgent need you help
Should you require any more information , please do not hesitate to contact me.
Thanks & Best Regards,
Muhammad Fathy,
IT Network Manager
ALEXBANK
A subsidiary of Intesa Sanpaolo Group
Head office: B210-F1, Smart Village , KM 28 Cairo-Alex Desert Road, Egypt.
Cell: +201017288844.
Office: +202-35311300 Ext: 8090.
eMail: [email protected]
i To maintain a paperless environment, please don't print this e-mail unless you really need to.Typically you have a codec or media resource issue to track down. IE, MTP, region, location, gateway trunk to trunk to call or something in that area. Bypass UCCX and do the same call without this app... does it happen with a normal call?
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When I receive a phone call from a new number, how do I save that number to my contacts?
When I receieve a phone call from a new number, is it possible to save that number from the incoming calls screen? Can I create a contact from the number itself without having to go to the contact list and write the number in manually?
Thank you so much. I feel like an idiot for not figuring that out on my own, it is so simple. But I really, really appreciate this. Thank you!!!
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WebUtil doesn't work when called from WHEN-NEW-FORM-INSTANCE trigger
I need WEBUTIL_CLIENTINFO functions to know some information from the client, like IP, JavaVersion, Hostname, OS user, etc. This functions I call through WHEN-NEW-FORM-INSTANCE TRIGGER and this doesn't nor work. I obtain the next message and error:
oracle/forms/webutil/clientinfo/GetClientInfo.class not found. WEBUTIL_CLIENTINFO.GET_IP_ADDRESS.
But when I call this WebUtil functions through WHEN-WINDOW-ACTIVATED trigger or through a button it works. Why?. I need call WebUtils in the WHEN-NEW-FORM-INSTANCE trigger!
Any help will be of great value.Basically make a timer...
Do you have the wu_test_106.fmb file that comes with the webutil install?
If you look in the wnfi trigger you will see this...
declare
fake_timer TIMER;
begin
-- Purpose of the fake timer is the we cannot call webutil in this trigger since the
-- beans have not yet been instantiated. If we put the code in a when-timer-expired-trigger
-- it means that this timer will not start running until Forms has focus (and so the webutil
-- beans will be instantiated and so call canbe made.
fake_timer:= CREATE_TIMER('webutil',100,NO_REPEAT);
--create_blob_table;
null;
end;And in the form level when-timer-expired you will see this...
:global.user_home := webutil_clientinfo.get_system_property('user.home');
:OLE.FILENAME := :global.user_home||'\temp.doc';
SET_ITEM_PROPERTY('builtins.text_io_item',PROMPT_TEXT,'Write to '||:global.user_home||'\helloworld.txt');
SET_ITEM_PROPERTY('files.userdothome',PROMPT_TEXT,:global.user_home); -
Just tried to place a call with my new iPhone. I can hear the person I'm calling but they cannot hear me. There is a line across the microphone icon, which I took to mean muted but nothing changes when I tap it. What am I doing - or not doing?
is your mute switch turned on (above the volume) ? remove case and screen protecter.
is volume turned up?
if so do this
account security
Please call apple @ 1-800-692-7753 in USA
ask for the account security team
you may want to add a credit card to your iTunes account before calling; so they will have a way to verify your identity.
Peace, Clyde
check # for your country
http://support.apple.com/kb/HE57
<Edited by Host> -
I have text appearing whenever I call up a new email format. I want to get rid of the text. Following is DOM source of selection : <html id="compArea_test_i516_5171290607393724"><head> <title></title> <meta http-equiv="Content-type" content="text/html;charset=utf-8"> <style type="text/css"> body { background-color:transparent;} </style> <style type="text/css" id="styleSheet_521"> P {margin:0px;} span.mark {background:url(http://l.yimg.com/a/i/us/pim/dclient/cg504_5/img/md5/bfe4082db3a892f1c16cb9b5cf7cef98_1.png) bottom repeat-x;} span.unmark {color:"";} </style></head><body style="font-family: times new roman,new york,times,serif; font-size: 12pt; background-color: white; border: medium none; color: rgb(0, 0, 0);" vlink="#996699" alink="#0066cc" link="#0066cc"><br><div> </div>Name..<br>Sex...<br>Location...<div><br></div> </body></html> in English
CSS:
#navigation {margin-top: -3px;}
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb
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