Call forwarding ... HIT OR MISS

I have a friend who purchased Skype number.  The calls to Skype number are supposed to be forwarded to her toll-free Canadian number.
The problem is that the calls are a hit or a miss ....... I tried calling the Skype number from my cell and after 4-5 rings, it auto hangs up. I waited a few minutes later ..... same thing.  Waited another few minutes .... and the call finally forwarded to the toll-free and they picked up!
Whereas another friend who has the same call forwarding set-up.... the call forwards and goes through every single time!
Why this problem Skype?

this is community support -- your friend should contact customer service
Regards,
Neil

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