Call forward to PSTN on cme

Hi,
unable to set up call forward to PSTN.
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I have tried activating the Call forward via the phone or manually via the config, but when I attempt a call to IP Communicator from PSTN or via extn I am not seeing re-INVITE which should be generated for the forwarded call. Am i missing something?
    PSTN / IP phone ------> Calling extn on CME (which is call forwarded to another PSTN number)
config below:
voice service voip
ip address trusted list
  ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
  registrar server expires max 250 min 200
  asserted-id pai
  localhost dns:XXXXX
  outbound-proxy dns:XXXXX
dial-peer voice 100 voip
description ** Incoming call from SIP trunk **
session protocol sipv2
session target sip-server
incoming called-number .
voice-class codec 1 
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 101 voip
description ** Outgoinging call to SIP trunk **
translation-profile outgoing SIPOUT
destination-pattern 1T
session protocol sipv2
session target sip-server
voice-class codec 1 
voice-class sip dtmf-relay force rtp-nte
voice-class sip profiles 101
dtmf-relay rtp-nte
no vad
dial-peer voice 102 voip
description ** Outgoinging call to SIP trunk **
destination-pattern 0[2-9].T
session protocol sipv2
session target sip-server
voice-class codec 1 
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
telephony-service
max-ephones 4
max-dn 12
ip source-address 192.168.100.2 port 2000
calling-number initiator
timeouts interdigit 5
load 7960-7940 P00308010200
date-format dd-mm-yy
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
transfer-system full-consult dss
transfer-pattern .T
transfer-pattern 0.T
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn  1  dual-line
number 4961 secondary 99474961 no-reg both
label 4961
name 4961
call-forward all 021605547

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Does a direct call (without forwarding) work through this dial-peer? YES
The session target of dial-peer 101 is the "sip-server". In wich way is configured? Is it an IP address or a name? FQDN
Can you ping it from the CME? YES
The CME can resolve the name via DNS? Resolved on the CME Can you post the sip-ua config?
sip-ua
credentials number 99474960 username 99474960 password 7 XXXXXXXXX realm as-test.xys.net 
authentication username 99474960 password 7 XXXXXXX 
calling-info pstn-to-sip asserted-id number set 99474960 
no remote-party-id 
disable-early-media 180 
retry invite 2
retry register 3
timers connect 100 
registrar dns:as-test.xys.net expires 60  sip-server dns:as-test.xys.net 
host-registrar

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    ========================================================================================================================
    When the call comes in and call is forwarded to voicemail because of CFNA on the user phone
    UC_540#
    000691: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
    000692: htsp_timer - 125 msec
    000693: htsp_process_event: [0/1/1, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
    000694: htsp_timer - 10000 msec
    000695: htsp_timer3 - 5600 msec
    000696: [0/1/1] htsp_start_caller_id_rx:BELLCORE
    000697: htsp_start_caller_id_rx create dsp_stream_manager
    000698: [0/1/1] htsp_dsm_create_success  returns 1
    UC_540#
    000699: htsp_process_event: [0/1/1, FXOLS_RINGING, E_DSP_SIG_0100]
    000700: fxols_ringing_not
    000701: htsp_timer_stop
    000702: htsp_timer - 10000 msec
    000703: [0/1/1] htsp_dsm_feature_notify_cb  returns 2 id=DSM_FEATURE_SM_CALLERID_RX
    000704: htsp_process_event: [0/1/1, FXOLS_RINGING, E_HTSP_CALLERID_RX_DONE]
    000705: htsp_timer_stop
    000706: htsp_timer_stop3
    000707: [0/1/1] htsp_stop_caller_id_rx. message length 25htsp_setup_ind
    000708: [0/1/1] get_fxo_caller_id:Caller ID received. Message type=128 length=25 checksum=B1
    000709: [0/1/1] Caller ID String 80 16 01 08 30 34 31 39 31 33 34 30 02 0A 30 35 30 39 35 37 38 33 30 39 B1
    000710: [0/1/1] get_fxo_caller_id calling num=0509856909 calling name= calling time=04/19 13:40 
    000711: fxols_callerid_done: call being answered
    000712: [0/1/1] htsp_dsm_close_done
    000713: htsp_process_event: [0/1/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
    000714: fxols_wait_setup_ack:
    000715: htsp_timer - 6000 msec
    000716: htsp_timer_stop
    UC_540#3
    000717: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_prochtsp_setup_req
    000718: htsp_process_event: [50/0/30.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
    000719: htsp_ephone_start_caller_id_tx calling num=90509578309 calling name = called num=201 orig called num=
    000720: [50/0/30.1] set signal state = 0x0 timestamp = 0
    000721: efxs_onhook_setup: local target is available
    htsp_alerthtsp_alert_notify
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    UC_540#
    000723: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
    000724: htsp_timer_stop
    000725: htsp_timer_stop2
    UC_540#
    000726: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
    000727: htsp_timer_stop2
    000728: htsp_timer - 6000 msec
    UC_540#
    000729: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
    000730: htsp_timer_stop
    000731: htsp_timer_stop2
    UC_540#
    000732: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
    000733: htsp_timer_stop2
    000734: htsp_timer - 6000 msec
    UC_540#
    000735: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
    000736: htsp_timer_stop
    000737: htsp_timer_stop2
    UC_540#
    000738: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
    000739: htsp_timer_stop2
    000740: htsp_timer - 6000 msec
    UC_540#
    000741: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0000]fxols_proceed_ring
    000742: htsp_timer_stop
    000743: htsp_timer_stop2
    UC_540#
    000744: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_DSP_SIG_0100]fxols_proceed_clear
    000745: htsp_timer_stop2
    000746: htsp_timer - 6000 msec
    UC_540#
    000747: htsp_timer_stop3
    000748: htsp_process_event: [50/0/30.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
    000749: [50/0/30.1] set signal state = 0x4 timestamp = 0
    000750: htsp_call_bridged invoked
    000751: htsp_process_event: [0/1/1, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
    000752: [0/1/1] set signal state = 0xC timestamp = 0
    000753: htsp_timer_stop
    000754: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
    000755: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
    000756: htsp_timer_stop2
    000757: htsp_timer_stop2
    UC_540#
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    UC_540#
    000758: htsp_timer_stop3 htsp_setup_req
    000759: htsp_process_event: [50/0/300.1, EFXS_ONHOOK, E_HTSP_SETUP_REQ]efxs_onhook_setup
    000760: htsp_ephone_start_caller_id_tx calling num=399 calling name = called num=A800201 orig called num=
    000761: [50/0/300.1] set signal state = 0x0 timestamp = 0
    000762: efxs_onhook_setup: local target is available
    htsp_alerthtsp_call_feature:feature 25
    htsp_call_feature: caller id enable 0x3 call_connected 0
    000763: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_CALLERID_WAITING]
    000764: efxs_callerid_update
    000765: efxs_callerid_update process caller_id_string
    000766: efxs_callerid_update process caller_id_string OK
    UC_540#
    000767: efxs_callerid_update number= [399] name= []
    UC_540#
    000768: htsp_timer_stop3
    000769: htsp_process_event: [0/1/1, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
    000770: htsp_timer_stop
    000771: htsp_timer_stop2
    000772: htsp_timer_stop3
    000773: [0/1/1] set signal state = 0x4 timestamp = 0
    000774: htsp_timer - 2000 msec
    000775: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
    UC_540#
    000776: htsp_process_event: [0/1/1, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
    000777: htsp_process_event: [0/1/1, FXOLS_ONHOOK, E_DSP_SIG_0100]
    000778: htsp_timer_stop3
    000779: htsp_process_event: [50/0/300.1, EFXS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ]efxs_waitoff_release
    000780: [50/0/300.1] set signal state = 0x4 timestamp = 0
    UC_540#
    Can any one let me know what is happing here. when the call is forwarded to voicemail of the user, why FXO Port on UC540 not getting disconnected soon after the external caller disconnects the call.and insted it disconnects approximately after 240 seconds of call forwarded to voicemail.
    I tried the same cofiguration as above with battery reversal answer  in voice-port configuration but no use sitll same issue.

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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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    2. A call comes in to User1, the call is forwarded to User2
    3. If User2 is unavailable, the call is redirected to User2 voicemail.
    The default behaviour is that if User2 does not answer, the call is redirected to the original called number (User1)
    I have created forwarded routing rules in Unity connection and i can get the call to end up at User2 voicemailbox however, the user requires that this happens only when the call is forwarded manually. For example, if i call User1 and let it go to Voicemail, it will still go to User2
    They want that it goes only to the User2 voicemail only in the specific circumstance that the phone is in call forward mode, not by letting it go to voicemail
    Does it make sense?
    I think my users are asking too much

    Hi Steven,
    I'll just add a note to the great tips from Hailey & Roger (+5 each!)
    I thought this was an interesting question, so I tried a number of ways
    to see if this could be done
    The problem, as you've discovered, is that the original Forwarded CLID
    is so "sticky" as to render most of the standard routing methods moot.
    In my tests I was trying to route calls that come into 7001 and are CFWDALL
    to 5126 to route to the 5126 mailbox without changing the Originally dialed
    to last redirecting setting (as nicely noted by Hailey).
    I had to put in a mid-point number that was set to CFWDALL (via PSTN)
    back to the second number.
    So I setup a CTI-RP on a phantom (non-DID) DN of 4241 and set the CFWDALL
    to 5126. I could then CFWD from 7001 to 4241 which then routed to 5126 with
    the CLID stripped off and would then give us the desired results. No other method
    that I could come up with would work.
    Cheers!
    Rob
    "Why not help one another on the way" - Bob Marley

  • Is there any other way to achieve per user call forward restriction other than to create multiple voice policies?

    Hello,
    We mentioned the environment details below:
    Environment
    In our PBX environment, currently a user can forward calls to any local (within a region) internal extension. But for external PSTN call forwarding, a user needs to send a request and be approved by their manager. And the forwarding restriction
    is applied such that user is only allowed to forward to that particular PSTN number - to prevent toll fraud.
    Moving forward to Lync, using voice policy's call forwarding and simultaneous ring PSTN usages, I can set it to allow forward and simultaneous ring to custom PSTN usage and a custom route that will only send calls to these pre-approved
    external numbers.
    Outcome
    But in such a scenario,
     sSince all the custom external allowed numbers will have to be put into a single Route match table, User A will be able to successfully
    set up call forward to User B's number. (if they come to know about it somehow, that is)
    rü 
    Route matching list will be very long due to the number of users per hubsite that has call forwarding enabled.
    Questions
    Is there any other way to achieve per user call forward restriction other than to create multiple voice policies ? MSPL may be ?  
    2. Is there a limit in the number of entries you can have on the Route pattern matching regex expression ?
    Please advise. MANY THANKS.

    1) I think multiple policies may be your best bet, though it's not a fun one to manage, I agree.  MSPL could do it, but it would be more complex to maintain in the end.  Even gateways have limitations on routes.
    2) I'm not aware of a limit, though I'm not saying there's isn't one.  But if you hit it, you could move to a second usage/route combo.
    I'd suggest building out some PowerShell usage/route creation/organization script for this so it's not something that would need to be maintained within the GUI.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications
    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • 4FXS-DID configuration problem using BRI to receive/send calls from/to PSTN

    Hi to all.
    Follow is the partial configuration of my CME.
    It has a 4FXS card to use analog phones and faxes, and 4 ISDN Basic Rate interfaces.
    On each port of the 4FXS DID card happens the following:
    If I enable direct-inward-dial
        I can receive calls from PSTN.
         Off hooking the analog phone I cannot hear any free line tone. I cannot make any call from that phone.
    If I disable direct-inward-dial
        I cannot receive directly calls form PSTN.
              Callers on PSTN after typing my number, they hear a free tone. Then just typing the extension desired the phone ring.
         Off hooking the analog phone I hear a free line tone. I can make normal calls to everyone.
    I have half the configuration working.
    Where am I wrong?
    I really appreciate your help.
    Thanks to all.
    Giorgio.
    CME#sh ver
    Cisco IOS Software, 2800 Software (C2800NM-IPVOICEK9-M), Version 12.4(24)T3, RELEASE SOFTWARE (fc2)
    ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
    CME uptime is 2 days, 15 hours, 49 minutes
    System returned to ROM by power-on
    System restarted at 18:54:45 CDT Fri Aug 2 2013
    System image file is "flash:/c2800nm-ipvoicek9-mz.124-24.T3.bin"
    Cisco 2811 (revision 53.50) with 249856K/12288K bytes of memory.
    Processor board ID FTX1120A08L
    2 FastEthernet interfaces
    4 ISDN Basic Rate interfaces
    16 terminal lines
    4 Voice FXS interfaces
    DRAM configuration is 64 bits wide with parity enabled.
    239K bytes of non-volatile configuration memory.
    1948656K bytes of USB Flash usbflash0 (Read/Write)
    497448K bytes of ATA CompactFlash (Read/Write)
    Configuration register is 0x2102
    CME#sh telephony-service
    CONFIG (Version=7.1)
    =====================
    Version 7.1
    Cisco Unified Communications Manager Express
    isdn switch-type basic-net3
    voice translation-rule 1
    rule 1 /^2929091\(..\)/ /\1/
    rule 2 /^2929091\(.\)/ /\1/
    rule 3 /^02929091\(..\)/ /\1/
    rule 4 /^02929091\(.\)/ /\1/
    voice translation-rule 2
    rule 2 /\(.*\)/ /02929091\1/
    voice translation-rule 10
    rule 1 /\(^......$\)/ /0\1/ type national national plan isdn isdn
    rule 8 /\(^......$\)/ /00\1/ type international international plan isdn isdn
    voice translation-profile PSTN-IN
    translate calling 10
    translate called 1
    voice translation-profile PSTN-OUT
    translate calling 2
    interface BRI0/0/0
    description Isdn channels 1 & 2
    no ip address
    isdn switch-type basic-net3
    isdn timer T310 60000
    isdn overlap-receiving T302 3000
    isdn point-to-point-setup
    isdn incoming-voice voice
    isdn send-alerting
    isdn sending-complete
    isdn static-tei 0
    interface BRI0/0/1
    description Isdn channels 3 & 4
    no ip address
    isdn switch-type basic-net3
    isdn timer T310 60000
    isdn overlap-receiving T302 3000
    isdn point-to-point-setup
    isdn incoming-voice voice
    isdn send-alerting
    isdn sending-complete
    isdn static-tei 0
    interface BRI0/1/0
    description Isdn channels 5 & 6
    no ip address
    isdn switch-type basic-net3
    isdn timer T310 60000
    isdn overlap-receiving T302 3000
    isdn point-to-point-setup
    isdn incoming-voice voice
    isdn send-alerting
    isdn sending-complete
    isdn static-tei 0
    interface BRI0/1/1
    description not used
    no ip address
    shutdown
    isdn switch-type basic-net3
    isdn timer T310 60000
    isdn overlap-receiving T302 3000
    isdn point-to-point-setup
    isdn incoming-voice voice
    isdn send-alerting
    isdn sending-complete
    isdn static-tei 0
    voice-port 0/0/0
    translation-profile incoming PSTN-IN
    translation-profile outgoing PSTN-OUT
    compand-type a-law
    description Connessione con CO Telecom channels 1 & 2
    voice-port 0/0/1
    translation-profile incoming PSTN-IN
    translation-profile outgoing PSTN-OUT
    compand-type a-law
    description Connessione con CO Telecom channels 3 & 4
    voice-port 0/1/0
    translation-profile incoming PSTN-IN
    translation-profile outgoing PSTN-OUT
    compand-type a-law
    description Connessione con CO Telecom channels 5 & 6
    voice-port 0/1/1
    description Disponibile
    voice-port 0/2/0
    input gain 14
    connection plar 83
    description Interphone 40
    station-id name Citofono
    station-id number 40
    caller-id enable
    voice-port 0/2/1
    cptone IT
    description Ced 35
    station-id name CED
    station-id number 35
    caller-id enable
    voice-port 0/2/2
    cptone IT
    description FAX_1 50
    station-id name FAX_1
    station-id number 50
    caller-id enable
    voice-port 0/2/3
    cptone IT
    description FAX_2 60
    station-id name FAX_1
    station-id number 60
    caller-id enable
    dial-peer voice 1001 pots
    description **Sends call to PSTN line 1-2**
    destination-pattern 0T
    progress_ind alert enable 8
    progress_ind progress enable 8
    progress_ind connect enable 8
    port 0/0/0
    dial-peer voice 2001 pots
    description **Receives calls coming from PSTN line 1-2**
    destination-pattern 2929091..
    incoming called-number .T
    direct-inward-dial
    port 0/0/0
    dial-peer voice 1003 pots
    description **Sends call to PSTN line 3-4**
    destination-pattern 0T
    progress_ind alert enable 8
    progress_ind progress enable 8
    progress_ind connect enable 8
    port 0/0/1
    dial-peer voice 2003 pots
    description **Receives calls coming from PSTN line 3-4**
    destination-pattern 2929091..
    incoming called-number .T
    direct-inward-dial
    port 0/0/1
    dial-peer voice 1005 pots
    description **Sends call to PSTN line 5-6**
    destination-pattern 0T
    progress_ind alert enable 8
    progress_ind progress enable 8
    progress_ind connect enable 8
    port 0/1/0
    dial-peer voice 2005 pots
    description **Receives calls coming from PSTN line 5-6**
    destination-pattern 2929091..
    incoming called-number .T
    direct-inward-dial
    port 0/1/0
    dial-peer voice 2035 pots
    description **Receives calls coming from PSTN to Extension 35**
    answer-address 35
    destination-pattern 35$
    incoming called-number 35
    port 0/2/1
    dial-peer voice 2040 pots
    description **Receives calls coming from PSTN to Extension 40**
    destination-pattern 40
    incoming called-number 40
    no digit-strip
    direct-inward-dial
    port 0/2/0
    dial-peer voice 2050 pots
    description **Receives calls coming from PSTN to Fax 50**
    destination-pattern 50
    incoming called-number 50
    no digit-strip
    direct-inward-dial
    port 0/2/2
    dial-peer voice 2060 pots
    description **Receives calls coming from PSTN to Fax 60**
    destination-pattern 60
    incoming called-number 60
    no digit-strip
    direct-inward-dial
    port 0/2/3
    CME#

    Hi Paolo.
    Sorry for the delay. I was on holiday.
    I would like to keep separate incoming calls from outgoing calls.
    So I decided to keep two dial peers for every BRI interface.
    I followed your suggestion on eliminate commands:
    "incoming called-number" on FXSs,
    various "progress_ind" on BRIs
    Also I eliminated  "direct-inward-dial" on FXSs,
    Today I reconfigured and right tested the dial peers as following:
    !   Bri Interfaces
    dial-peer voice 1001 pots
    description **Sends call to PSTN line 1-2**
    destination-pattern 0T
    port 0/0/0
    dial-peer voice 2001 pots
    description **Receives calls coming from PSTN line 1-2**
    destination-pattern 2929091..
    incoming called-number .T
    direct-inward-dial
    port 0/0/0
    dial-peer voice 1003 pots
    description **Sends call to PSTN line 3-4**
    destination-pattern 0T
    port 0/0/1
    dial-peer voice 2003 pots
    description **Receives calls coming from PSTN line 3-4**
    destination-pattern 2929091..
    incoming called-number .T
    direct-inward-dial
    port 0/0/1
    dial-peer voice 1005 pots
    description **Sends call to PSTN line 5-6**
    destination-pattern 0T
    port 0/1/0
    dial-peer voice 2005 pots
    description **Receives calls coming from PSTN line 5-6**
    destination-pattern 2929091..
    incoming called-number .T
    direct-inward-dial
    port 0/1/0
    !   FXS interfaces
    dial-peer voice 2035 pots
    description **Receives calls coming from PSTN to Extension 35**
    destination-pattern 35
    no digit-strip
    port 0/2/1
    dial-peer voice 2040 pots
    description **Receives calls coming from PSTN to Extension 40**
    destination-pattern 40
    no digit-strip
    port 0/2/0
    dial-peer voice 2050 pots
    description **Receives calls coming from PSTN to Fax 50**
    destination-pattern 50
    no digit-strip
    port 0/2/2
    dial-peer voice 2060 pots
    description **Receives calls coming from PSTN to Fax 60**
    destination-pattern 60
    no digit-strip
    port 0/2/3
    Thanks a lot Paolo. :-)
    Giorgio.

  • Lync 2010/2013 simultaneous ring\call forwarding not working

    Hello ,
      I have Lync server 2010 and 2013 environment .I'm facing some issues with simultaneous ring\call forwarding when  the call initiator is from outside of my organization.  
    For lync server 2013 ,i tick the option "Enable forward call history ".
    For Lync  server 2010 , i enabled  the ReferredBySupported.
    but when i checked the log, "history-info " still missing
    Lync servers are updated with latest CU. the Gateway is SBC 2000 with sip trunk.
    please advise 

    Please check if the correct voice policy and pstn usages are assigned to users. you can test if everything is in order using voice test case.
    On client collect the tracing logs and see which voice policy user is getting what message the user get when call forwarding / simultanous ring is being tried

  • Exchange UM call transfer and call forward.

    Hello all,
    Looking for some ideas with an issue with Exchange UM call transfer and Lync call forward. 
    Environment details:
    Lync Server 2013 Enterprise Edition
    Exchange 2010 UM
    AudioCodes M3K with PRI connectivity.
    Here are the scenarios:
    Scenario 1:
    Call comes in via PSTN to Exchange Auto Attendant.
    Caller enters user extension
    Exchange Calls User
    User has Lync Client forwarded to mobile cell phone.
    User's Mobile cell phone will ring but user does not answer.
    After about 3 rings, Exchange will interrupt the transfer and say "Sorry, I cannot transfer you to that extension"
    On the Exchange UM server event log, we see the following event: "
    An error occurred while transferring a call to
    [email protected]. Additional information: The call transfer type is "Blind.", the transfer target is "phone number", and the caller ID is: "a12b63b6-0da0-424d-87b1-b11bde4685ca".
    The VoIP platform encountered an exception Microsoft.Rtc.Signaling.OperationFailureException: Failed to transfer, successful refer notification not received
       at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
       at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
       at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result, String operationId)
       at Microsoft.Rtc.Collaboration.Call.EndTransferCore(IAsyncResult result)
       at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoCall.EndTransfer(IAsyncResult result)
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.BlindTransferSessionState.Call_TransferCompleted(IAsyncResult r)
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SubscriptionHelper.<>c__DisplayClass5f`1.<>c__DisplayClass62.<WrapCallback>b__5e()
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.<>c__DisplayClassd.<CatchAndFireOnError>b__9()
       Detected at System.Environment.get_StackTrace()
       at Microsoft.Rtc.Signaling.OperationFailureException..ctor(String message)
       at Microsoft.Rtc.Collaboration.Call.CallTransferAsyncResult.Refer_StateChanged(Object sender, ReferStateChangedEventArgs e)
       at Microsoft.Rtc.Signaling.ReferStateChangedEventArgs.Microsoft.Rtc.Signaling.IWorkitem.Process()
       at Microsoft.Rtc.Signaling.WorkitemQueue.ProcessItems()
       at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
       at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
       at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
    FailureReason = 0 during the call with ID "a12b63b6-0da0-424d-87b1-b11bde4685ca". This exception occurred at the Microsoft Exchange Speech Engine VoIP platform during an event-based asynchronous operation submitted by the Unified Messaging server.
    The Unified Messaging server will attempt to recover from this exception. If this warning occurs frequently, contact Microsoft Product Support.
    Scenario 2:
    Call comes in via PSTN to Exchange Auto Attendant.
    Caller enters user extension
    Exchange Calls User
    User has Lync Client forwarded to mobile cell phone.
    User's Mobile cell phone will ring but user presses ignore on cell phone
    Once ignore is pressed, cell phone voicemail will pickup so Exchange will complete the transfer.
    I'm don't believe Exchange UM has a no-answer timeout setting for call transfer and i'm not sure if a setting on the gateway can resolve the issue. Any ideas on how to resolve scenario 1?
    Thanks,
    Prashanth

    Can you confirm that you haven't enabled voicemail escape?
    Voicemail escape is set to 15 seconds by default if enabled and not specified.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
    Lync Sorted blog

  • Abnormal disconnect when calls forwarded to vm on busy or noan

    Avaya S8700 <> h.323 trunk group <> CCME 4.0.3
    Inbound calls over IP trunk disconnect when forwarded to AIM-CUE upon noan or busy. No problems observed when call is answered. Nor are there issues with inbound calls to same number placed over POTS line. Has anybody experienced similar issues with Avaya / Cisco operability?

    Hi Thomas,
    I am pretty sure that this a transcoding issue,especially seeing that calls routed through the POTS line are working properly have a look;
    Codecs and Transcoding
    Cisco Unity Express supports only G.711 voice streams, so all calls made into the system (including those from IP phones, PSTN gateway ports and any other VoIP equipment in your network) must use G.711 if they enter the AA or voice mail pilot numbers that terminate on Cisco Unity Express.
    If you require that G.729A calls traverse IP segments of your network between sites, and that these calls forward or dial direct into Cisco Unity Express AA or voice mail, then you must use a transcoding resource collocated with Cisco Unity Express to change the voice stream from G.729A to G.711 before the voice stream enters the AA or voice mail pilot numbers.
    From this doc;
    http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_implementation_design_guide_chapter09186a00804993c0.html#wp1011776
    Hope this helps!
    Rob
    Please remember to rate helpful posts.....

  • CUPC 8.6 call forward to voicemail

    Hi!
    I am using Cisco Personal Communicator (CUPC) 8.6 and also CUCM 8.6. I have CUPC in Deskphone mode, connected to a 6945 IP Phone. I also have Unity Connection where my voicemail box is hosted. When I want to setup call forward to voicemail button in cupc option, it is not working. CUPC will not handle the options I setup seconds before. If I manually put in a call forward to extension number of voice mail pilot call forwarding is working. also call forwarding to my mobile is working.
    I checked End User settings, IP Phone is associated to my user, also CTI controll is enabled on device and line settings. user privileges are correct. I tried it on jabber client where it works fine. I also restarted CTI and Callmanager Services on the Servers.
    Does anyone has an Idea if this is a general bug in CUPC or does anyone can tell me what the problem might be?
    Thanks!
    René

    Hi,
    If at least one of these phones is set to CF to VM then it will, if not, then no.
    If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
    If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
    Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
    HTH
    Chris.

  • How to delete the number saved in CALL FORWARDING list?

    how to delete the number saved in CALL FORWARDING list? seems like the number cannot be deleted in CALL FORWARDING list, i tried several times...
    he thing is, here are three numbers in the call forwarding list, one of them were set up by mistake, and none of them can be deleted.......it brothers me all the time. i already turn it off, but the number list is still there...

    Hello dennis130915 and welcome to the BlackBerry Support Community Forums.
    The image you have uploaded is unable to be displayed.
    Call Forwarding is a carrier controlled feature. Most likely, the number you see could be for the Voice Mail server.
    It's advised you call your mobile service provider to further assist with this feature.
    Thanks!
    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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