Call Packages - cancellation of "choose to refuse"

Hello BT Customer Service,
Today - at work - I received a call from my elderly Mother who was in a very distraught state. She had contacted BT Customer Service by telephone, and after trawling her way through the telephone menu system eventually reached an operator, who then promptly disconnected the call before she had chance to speak. All she wants to do is cancel the call feature package "choose to refuse." Can a member to the BT forum team perform this task? I have the account details to hand.
Regards,
CFAM
Solved!
Go to Solution.

Just a wee note to say that I used the live chat facility, while at work. I was doubtful whether I could access the system from my workplace given the amount of IT security but it worked.
I have to say I was fairly well impressed by the speed of the response and the resolution. It remains to be seen whether the service has been cancelled - I was assured that it would be and that my elderly Mother would be refunded any advance payments.
While it is hard to say for definite, from the style of the language used during the chat and name the gentleman, I guess that this centre was not based in the UK. If this were the case then we did not have the problem of accent and speed of speech to content with, which made communication far easier. And at least we did not have to go through the tedious process of press 1 for this, press 2 for that, press 3 for goodness knows what before being directed to another slow and tedious telephone menu system. (I hope BT Human Factors are listening - we can only hold seven chunks of information in working memory.)
Regards,
CFAM

Similar Messages

I want to Cancel my BT Broadband and Calls Package

i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.

JNagra wrote:
i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.
No, you entered into a legal contract so if you cancel, then you will be charged the cancellation fee, its as simple as that.
You can normally upgrade your broadband without it affecting your calls package.
See http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346,402,5685
It looks to me to be £25 a month including evening and weekend call, plus line rental.
You may find that Sky cost does not include line rental, which is usually hidden in the small print.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Called to Cancel, was talked into a discount plan and now I'm being told the discount isn't applicable to the plan I just signed up for??

On August 22nd I called to cancel my service being that my contract was over. My logic was simple. I really didn't use the phone enough to justify a $87/month payment. The young lady on the phone was very nice and presented to me the $60 plan that is unlimited talk and text with standard data package. After I told her where I work now since my old employee discount had expired she pulled up the data and said "good news, your new company also has a 22% discount with Verizon". After we did the math together she said that with the discount I'd be saving over $30 a month doing this plan with the employee discount.
Everything has been great so far. I went out and upgraded my phone to a new Iphone 5C, paid the upgrade fee of $30 and the tax on the free phone. Now this month I go to pay my bill at its at $63. I call and the rep tells me I was misinformed and that the $60 plan is a promotional plan and the employee discounts do not apply.
I'm stuck now since its been over 30 days since I signed up for the plan. The rep on the phone I spoke to today is very pleasant (his name was Kelley) and has tried all options to help but no option helps me pay an extra 22% out of pocket for the next 2 years!
I'm demanding that the 22% be honored in monthly or lump sum discounts. OR let me walk away like I wanted to do before without a any cancelation fees! I've been with Verizon 9 years now and have always been loyal. Not sure this event will keep me around a minute longer than I have to be!
Please help! Review the phone call from August 22nd and stand behind what your employee told the customer.....

We certainly don't want you to leave, O. I apologize that you were given inaccurate information. Unfortunately, we are unable to honor the 22% requested because the plan selected is a promotional plan. I apologize for the inconvenience.
ChaunceyM_VZW
Follow us on twitter @VZWSupport

Online Security - Changing Call Packages

Hello BT Forum,
Just a quick question.
It seemed pretty easy for me to gain access to details of my Mother's call package; I was after was the expiry date of the current contract. All it needed was her telephone number, postcode and a tick in the box.
So what is to stop kindly me or some nefarious person from changing my Mother's call package without her knowledge?
I find it perturbing that access to these details was so easy.
CFAM
Solved!
Go to Solution.

Thank you for your suggestion.
I did use the live chat facility but the BT agent was unable to assist - they do not have access to the full account details. I also tried their telephone call centre but their operator did not have access either, he suggested that I contact their 'new/retention customer' division. There I found out the details of the contract and immediately thereafter the BT Agent tried to persuade me to 'upgrade' the service and that it would be 'stupid' to cancel the current contract.
It seems to me a rather bizarre process to go through to get what is in effect a 'date,' which could easily be written on the monthly bill that is sent. Again I was somewhat amazed at the ease with which I was able to obtain the information but then I do know more details; and perhaps all I was after was an end date.
However, after a little searching I found that rolling contracts are no longer offered by BT (web link noted below). I was advised that the terms of any existing rolling contract is maintained on a 28 day rolling contract. That this contract can be cancelled at any time without penalty. This is the information I need as I am preparing my Mother to be connected to broadband.
So I have the information I need to make a decision about broadband packages.
However, what does not help at this stage is the bombardment of BT advertising literature promoting their Sports Channel with unlimited broadband. I am sure that such a service will appeal to many but to my seventy year old Mother, such a package offers little benefit or incentive.
Regards,
CFAM
http://bt.custhelp.com/app/answers/detail/a_id/10757

Choose to refuse pin number lost

I have choose to refuse and I haven't used it for well over 7 months now. Problem is..I can't recall what the pin number is that I changed it to at the time. I have tried countless possibilities to no avail and it's doing my head in because we are getting nuisance calls that I would like to block asap! How do I reset or find out what my pin number is??
Solved!
Go to Solution.

hi Boodude.
This page should help you out, if you still have problems , there is e telephone number:
http://www2.bt.com/static/i/microsite/help_and_tips/faults/troubleshooting/feature.html#chooserefuse
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Dropping anytime calling package

I wish to cancel my anytime calls package
how do I do this
do I have to sign up to a new 12month contract??

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Verizon sent out an order I called to cancel, I returned the phones as they told me to, yet after months of calls, I am in the pre-collections stage

So this journey started back in October. I was with sprint, and wanted out of their service, my contract was up, so I went with Verizon as they are the best in my area for service. My original order was for 2 iPhone 6's and an iPhone 5s. Upon finding out that I would only receive a $200 credit for my old iPhones if I bought only iPhone 6's, I called to cancel that order. Due to the fact the iPhone 6's were backordered they could not cancel my order, but they stated they would make notation on my account so that the order wouldn't ship. So, I then placed a new order for three iPhone 6's to qualify for the promotion. The beginning of November I received three boxes, and too my surprise, it was the first (original) order containing two iPhone 6's and an iPhone 5s. I called Verizon, and they said just send them back, don't open them. I was told there were return labels in the boxes, and there were not. So I then called the local Verizon store to see if I could return them there, they said, no it was an online order, so you have to send them back in. I then went to the website to print return labels, but both links where this was supposedly possible, the links did not work, dead links. At this point I called Verizon back who made a call on my behalf to the Verizon Store to return the phones there. I drove to the store, and when I got there, they suggested I just return the iPhone 5, as they had a 6 in stock, activate these phones, and cancel the second order, so I did. I then called and cancelled the second order, with the same issue, phones were backordered, so notation would be made to the account. Low and behold, 2 weeks later, 3 new iPhone 6's showed up at my door. So I went through the process again, calling customer service, canceling the service and having Verizon send me return labels for the phones. Five days later the return labels showed up, and I immediately returned the phones. I was told as soon as the phones were scanned by Fedex that a $635.97 refund would be issued to my card ( thats right two charges totaling almost $1300). Well that was not the case, It took a few weeks, but the refund was finally issued. Here's were the bigger problems begin, I received my first bill for those lines of service. I called Verizon as I thought this was odd, as the phones had never been out of the box or activated. So, phone call after phone call, Customer Service Rep after Customer Service Rep, I was told that the lines are now cancelled and you will be credited. Well a month goes by, and we are at the end of November, and I get a bill for over $500 dollars. I then call customer service again, tell them my story, stay on the line with patience waiting for the answer, and I am told again things are resolved. November 30th roles around, and I get another bill stating that my lines are disconnected due to non-payment. I call, and spend 52 minutes on the phone with a Customer Service Rep who tells me that everything is all set, he gives me the totals that are to be credited to my account, and I assume everything is well, as I receive no more letters or bills. Well flash forward to January 20, 2015, and I receive a call from an odd number, which turns out is a collection agency for Verizon, as my account is in pre-collections. Can you imagine my frustration, to be honest I am quite upset, so I again call customer service and get pushed to an account specialist. I relay my story, for and I am not joking, the 12th time, at which point I am informed that he cannot help me as the account is closed, and I will have to wait until 7am tomorrow morning to call back and speak with another account specialist. I am so frustrated with this entire situation, keep in mind I still have three active lines with Verizon that have been paid early every month since October. My real question is how many more times am I going to have to call to get this resolved? I have tried more than a dozen times to get this issue fixed, and here I am three months later still fighting this, it is just plain ridiculous and terrible business. How can you charge a customer for phones that he doesn't even have, thats right, I was issued a $635.97 refund on 11/13/2014, so how can I be charged for phones that were returned, and never taken out of the box. Also, how are they magically activated when they are still sealed in their original boxes. Needless to say I will continue to fight this issue, but rest assured, if this issue is not resolved tomorrow morning, I will be seeking legal counsel to fight these charges, as I do not want Verizon's poor customer service to harm my credit score that I have worked so hard to build to what it is now.
Where is the help Verizon, because as of now, it is non existent.

Thanks for the additional information AudiophileBen! Time is of the essence when it comes to special promotions. When did you process this purchase? If the promotion was not available when you purchased, then you are not eligible for it. I recommend visiting the store with your receipts showing your $100 discount if you purchased after the promotion started.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

When on the internet, my phone will not let me call the number i choose.

When on the internet, my phone will not let me call the number i choose.

If you have a 1G iPod then you are in the same boat of other 1G users, It appears that Apple changed the App store and the update prevent 1G users from purchasing items. I have not seen a solution yet.

The call was cancelled by the caller before the remote party answered

Hi,
We have a Lync 2010 Enterprise deployment in a single site with 2 FE and Mediation Server collocated.
When dialling a number from a PSTN phone the call gets routed via our PBX/PBX Gateway/Mediation Server/FE Server to the desktop Lync client successfully.
As soon as the user answers the call with the Lync client the call 'hangs' and terminates without hearing anything on either side.
The snooper logs show:
Error:
SIP/2.0 487 Request Terminated
Partial Content:
User-Agent: UCCAPI/4.0.7577.4398 OC/4.0.7577.4398 (Microsoft Lync 2010)
Ms-client-diagnostics: 52092;reason="The call was cancelled by the caller before the remote party answered"
Content-Length: 0
Please help?
Vinkie

What kind of gateway are you using to connect to your PBX and how? What is your media set to? G.711 μ-law or a-law? I'd check media settings there as a starting point.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".

I was in a car collision and need proof of my location when I called 911. The Police Dept., refused to respond, since there were no injuries. Now, I have a dispute with the other driver who is falsely stating accident happened at another intersection. I

I was in a car collision and need proof of my location when I called 911. The Police Dept., refused to respond, since there were no injuries.
Now, I have a dispute with the other driver who is falsely stating accident happened at another intersection. In addition of calling 911 twice, I also took pictures of damages. Unfortunately, I did not take pictures of the intersection signs.
My AT&T carrier states that this info. can only be disclosed by a subpoena. My insurance carrier states that they will not subpoena this info., since it is a civil case only.
The Police Department does not keep records of calls they do not attend to.
How can I get this location info. from my i phone device if at all possible?
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Pecosa
iPhone 4, iOS 6.0.1

Johnathan Burger,
I did take photos of the damages to car and license plates, but NOT the intersection signs.
How do I get the GPS Data in the exit data of photos? Please advise.
Thanks,
Message was edited by: Pecosa
Message was edited by: Pecosa

Strange download size of on calling packaged stored procedure in VB6

Hi,
I tried to use VB6 to call oracle stored procedure with ref cursor as output parameter under a package in 10g database (10.1.03). Oracle client uses windows 9.2 / 10.1.02 (Oracle OLEDB Provider) . I found that when the package size increases(> 1000 lines codes), the data size transfer from database to VB client also increases. I try to trap the binary data flow between VB6 and database when calling packaged stored procedure. I found that VB6(or oracle client ??) will first download package spec then execute the requested stored procedure. This may explain the cause of increasing size.
However, this large download size for calling only one of the procedure will make my application run slowly when my application uses the package much. How can I solve this problem ? Does this relate to oracle client(p.s. this problem disappear when using Microsoft OLEDB Provider)?
Thanks
Steven

You can use a wrapper to get compiled code and if it's 10g you can do even more by putting it in a library.
OLEDB from VB6 still using Oracle 'Client' as you call Oracle NET.

Why cant i view my call package+ add ons ?

My first post, i hope this isnt going to be the norm.
as said, i cant view my call package or add ons etc.
all i get is ...
" We're sorry...
We have noticed you already have one of our great package deals. Please call one of our helpful advisors on 0800 800 150 who will advise you on how to change your package. "
to be honest, im fed up with calling the 0800 number to eventually only to speak to someone , in India I assume, who doesnt seem to know what they are doing....ive rang 4 times by the way...so for this problem i thought I would try here first.
Rob.
Solved!
Go to Solution.

Hi Rob,
Welcome to the forum.
Sounds like you're already on a special offer or deal, but I can take a look at your account if you want, can you email in your forum username and BT account details to me?
You can get our email address by clicking on my username.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Regarding call packages?

Hey,
If I took out the BT 40GB Broadband and Evening and Weekend Calls package for £18 a month + line rental, with a contract length of 18 months, am I unable to now upgrade to the Anytime Talk package? I tried and it said I need to call their (less than) helpful call centres.. (I am 3-4 months into the contract).
Sorry if this is the wrong forum!
Thanks.

You should be able to, it'll cost you £4.90 extra for the unlimited anytime calling plan.
Have you tried it through your mybt online account?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband and calls package

Is there anywhere online I can find an breakdown of Broadband option 3 and the anytime call package?

Hi there and welcome,
Try this link http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633
if it is wrong someone may give you a better link. Patty-L
Edit Also read the legal stuff at the bottom of the page.

Post Moved Bills-Call-Packages/price-increases

moved to billing http://community.bt.com/t5/Bills-Call-Packages/price-increases/td-p/619230
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Fredo wrote:
I sort of thought I might be able to squeeze a discount.
However, the only reason I was considering adding Sky Sports 1 & 2 was for the live F1 coverage lost from the BBC next year.
Just checked the Sky website and not the F1 races will be on a new dedicated channel available to Sky Sports 1&2 or Sky HD subscribers.
I can't see the channel being made available to BTV Sky Sports subscribers, but will need to look closer.
Don't want to give anything to the evil Murdoch empire and hate F1 for selling out.
In that case there is no point in looking to add Sky Sports 1 & 2, because most of what you will pay for them goes back to the Evil Murdoch Empire
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Call Packages - cancellation of "choose to refuse"

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