I want to Cancel my BT Broadband and Calls Package

i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.

JNagra wrote:
i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.
No, you entered into a legal contract so if you cancel, then you will be charged the cancellation fee, its as simple as that.
You can normally upgrade your broadband without it affecting your calls package.
See http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346,402,5685
It looks to me to be £25 a month including evening and weekend call, plus line rental.
You may find that Sky cost does not include line rental, which is usually hidden in the small print.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Broadband and calls packages

I'm finding, as I see others have, that 10Gb just isn't enough. It's only the 9th of the month and we've already had the warning email. So, I'd like to upgrade but I can't find a package that suits. I want more broadband but without either losing something I already have or paying more than I want to for more than I need but those appear to be my only options. I can either pay £18/m for 4x the broadband but lose inclusive evening calls or I could pay £28, retain the evening calls as well as the weekend calls but get unlimited broadband, when I know I'm unlikely to use more than 40Gb. Why can't I just increase my broadband allowance, pay a little extra but retain the things I currently have?
At this rate, I'll be jumping ship to another broadband provider as soon as I get the chance...

Hi Helen welcome to the forum Unfortunately there is no in between product. It's either option 1 which gives 10 gb or option 2 which gives 40 gb. BT do a phone bolt on service which is £5 a month and it gives you free anytime calls to 01 02 and 03 numbers for one hour. You can hang up and redial before the 1 hour if you need to, and you won't be charged for your calls. You also get numbers to 0845 and 0870 included in this aswell. This would mean £23 for option 2 broadband and anytime free calls.
BT charge £5 for every 5GB you go over your usage allowance, so if you do nothing and go 10GB over, you would be charged £10 which with option 1 internet would mean you're paying the same amount. Plus if you've already approached 10 GB on 9th, it's unlikely you will make it to the 30th on the extra 10 GB, and you pay for each 5GB block, so if you used 10.01 GB you would be charged for 15GB. If this continuously occured you would be forced by BT to upgrade because your package is not matching your requirements (BT do not see it as an option for customers to break their usage allowance month after month for the whole of their contract).
Also be aware that your contract is renewed when you upgrade, so if you are nearing the end of a contract then you won't be able to leave when your current one expires, it will be when the new one expires, which may be several months later.
I hope this is of help to you
Contact The Mods
Use Live Chat to speak to an advisor
Charges for cancelling your contract early

Broadband and calls package

Is there anywhere online I can find an breakdown of Broadband option 3 and the anytime call package?

Hi there and welcome,
Try this link http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633
if it is wrong someone may give you a better link. Patty-L
Edit Also read the legal stuff at the bottom of the page.

Cancellation of Broadband and Calls Package

Hi,
I've recently split from my partner and no longer live at the address where the above package is active. As such I wish to cancel it effectively immediately. My ex partner has no wish to keep the package or transfer it into her own name.
Can you advise where I stand with regards to this? Will there be a cancellation fee involved?
Also I am unable to call due to the fact I'm hard-of-hearing, hence posting the query on the forums. Would be handy if I could deal with the issue via email.
Regards,
Dan

This is a BT Customer forum, you would have to contact BT directly. There is normally a cancellation fee.
There is some help here http://bt.custhelp.com/app/answers/detail/a_id/13867/c/761
You can contact BT via this page. You may wish to try live chat.
http://www2.bt.com/btPortal/application?pageid=pan_contactus&siteArea=pan
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I am wanting to cancel my adobe id and dont know how to. can someone please help me?

I want to cancel my adobe id and account. Can someone please help me?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT204088 I want to cancel my revel app and revel account

I want to cancel my Revel Account and App

If it's an auto-renewing subscription then see this page for how to manage and stop your subscriptions : http://support.apple.com/kb/HT4098

I want to cancel my CC account and don't want to chat or talk to anyone about it. I just want it done.

I want to cancel my CC account and don't want to chat or talk to anyone about it. I just want it done. NOW and for ever. I am fed up clicking and paging through loops, and I'm not even sure this Adobe method is legal in Canada. I was able to subscribe easily online, why should it be any more difficult to cancel it. Have I missed anything? Can anyone point me in the right direction?

Hi ssprengel! I hope none of you take this the wrong way, but I am not a forum-savvy person and I have no idea what MVP stands for. To Microsoft it's their Most Valuable Professionals and to sports enthusiasts it's Most Valuable Player, but it means nothing to me. English isn't even my native tongue! So, I did not mean to hurt anyone's feeling but I wanted to be back to the point: how do I cancel my membership without phoning or chatting with a CSR (Customer Service Representative)? I am in month 12 of a yearly subscription I should have cancelled in the first 30 days.
I signed in, went to «manage plan», was presented with «Cancel Plan» as the only option and clicked it. I expected a pop-up box with perhaps the surcharge warning and an (optional) reason-for-leaving survey, but instead was instructed to phone or chat and blah blah blah, hence my participation in this forum because there is no way to escalate any demand within Adobe's system. Believe me, they should already know why I'm leaving. I have been vocal enough.
I want to take my money elsewhere, as a vote for perpetual software licenses, a vote against their rent-a-software policy. I have answered the many surveys they sent me this year and to sum up my thoughts on the matter, none of their changes have improved my experience. CC f***ed up my system and my CS6 setup the moment I installed it. I have honoured my engagement and stuck with them for the year, giving them a chance to win me over. Adobe failed miserably and I don't want to talk to them about this anymore. Every time they bully me into doing things their way, I get more aggravated and it reminds me of the arrogance of Quark that pushed me to InDesign, into the Adobe-only fold, many years ago. I have used their products since the original Photoshop and Illustrator 88 and, back then, I could get answers even from Chuck Geschke himself. Now, management is invisible, intangible, out of reach, and out of touch. I don't think I owe them anything.
I didn't write my question to talk or chat about this again. I just want a link that will let me break out of Adobe's CC jail. Thanks ssprengel, regardless, for being a good community member. I understand your position, just as I assume John meant well when he sent his link. Following the link just sent me spinning in another endless loop with no joy at the end, but it's not John's fault. Adobe designed it that way. I'll probably end up having to do as I'm told, but I hope enough people will question this and, in turn, force Adobe back to a democratic transparent process. And I wish good luck to all the good people in the Adobe Communities.

Changing to the Unlimited Broadband and Calls Cont...

Hi,
I have been looking at the Unlimited Broadband and Calls contract, and at the moment I have broadband provided by BT and have the phoneline provided by BT, but its not on a contract. I was wondering how I would go about changing to the Unlimited Broadband and Calls contract, do I just sign up for it online, or do I have to cancel what I have now and then buy the contract?
Also, this is going to sound mad, I know, would someone have to come out to set it up?
Before I do change to the Unlimited Broadband and Calls contract, has anyone had/heard of any bad experiences with this contract?
Thanks again in advance
~Iamnoone

You might find it easier to phone the sales department.
Do not cancel your existing broadband and phone - it will only cause problems. You may even be charged a £30 cancellation fee.
There should be no reason for anyone to visit if you already have BT phone and broadband.
Play it right, and you should be able to get a new Home Hub and a significant discount on what you are currently paying, as if you were a new customer. If you don't ask, you don't get.

BT BroadBand and Calls

I ordered BT Broadband and calls on 21 October 2013. I am renting a house on a 12 month lease so I placed the order as soon as possible after moving in. I was given an activation date of 11 November. I was disappointed that it was three weeks later but, I though that I should just accept that. 11 November came and went. I recieved numberous textys and messages. An engineer would call. Make sure that you are at the property between the procsribed house for the engineer to have access. Nobody came, Nobody called. I called BT. BT have run out of the cable. Now there are wbout 6 different BT vans operating in the area and they are bursting whith cable. I have regarded this explanation with extreme scepticisim. I have tried making complaints, that does not seem to work, they say that I will be called but it rarely happens. One of the reasons I want broadband is that the mobile signal in the property is very poor, It is not possible to recieve mobile calls downstairs. I have a Vodafone Suresignal which I will plug into the proadband when/if it is installed.
I could record every single call I have made but that would achieve little.
It is always 7 days hence that the engineer will call or the service wil be activated.
what do I do to get a BT socket installed in the house? What do I do to get the services activated - BT land line and Broadband.
Today I have received messages telling me that I am now being billed for the service; I can now use broadband. Not possible as there is not BT socket in the house, just wires hanging out of the wall. I was told that my telephone has been active since 18 December, no it is not, there is not socket to plug it in to. Someone is just having a laugh at my discomfort and unhappiness. While making this message I did get a phone call from BT, I'll be contacted within 7 days. The phone call disconnect my mobile tether connection so I've had to redo most of the message.
Can you advise how I actually get a telephone line installed and activated? How I actually get a broadband service installed so I can actually use the internet and my mobile phone without having to go outside and sit on a bench outside round the corner from my house.
Very dissappointed and very Unhappy person.
Solved!
Go to Solution.

Hi MSB2013,
Welcome to the community and thanks for posting!
I'm sorry for the problems you've had getting services set up with us. I can help sort things out from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Existing Broadband and Phone Package price change

Can someone please show me where I can find the 2014 exact price change info about my existing broadband and phone package?
I am currently on: BT Infinity Option 1 (40 GB) allowance, with Weekend & Evening Call (18 months contract) package from February 2013.
Many thanks

You're Unlimited Evening & Weekend Plan is obsolete (Infinity 1 can now only be taken with the free weekend calls included in line rental, evenings being a chargeable add-on). Page 43 of the 2014 Tariff Guide includes this:
You can click the white star next to this message if you think it was helpful.

HT1918 i want to cancel my card details and cannot get any help on phone

i want to cancel my bank card details and it will not allow me

no one will answere phone i get cut off and iv done what internet support says!!!!! HELP

I want to cancel my icloud? and all my ringtones are gone after update

I want to cancel my icloud how do i do that?

You don't cancel icloud. It is a service available to you if you choose to use it. You may simply choose not to use it.

BT want to cancel my AOL Broadband?

So heres my problem. I have been an AOL customer for a number of years now, on a line rented by Tesco. We recently got a Sky HD package which included a cheaper cost line-rental but no internet because Sky Internet isn't fully available in my area, so imagine my surprise today when I got a letter from AOL saying that another ISP has contacted them to inform them of my AOL cancellation. I have definitely not taken up a Sky internet package, so when I called AOL to find out what the hell was going on, you can imagine how even more surprised I was to learn that BT have requested to cancel my internet. I have looked into a couple of things and it turns out that in a couple of weeks we will be getting a new phone number (x-directory), could this have anything to do with it? How do I stop my internet from being cancelled? Is it BT I need to call or Sky? If it is BT, I wouldnt know where to start as I am not technically a BT customer. I don't want to lose my AOL internet, I have a very very good deal which I cannot match anywhere.

knowing sky they will have singed you up for there sky connect service as well as line rental sky connect costs about £17pm if i remember corectly
this forum cant not help you as your not a bt customer it may be bt openreach that do all the migrations but they dont deal with customers and are seperate from bt retail
one thin you may wont to be mindfull of is if you have got your SKY HD box Free if you dont take up broadband with sky they will charge you full price for the install and the box the free deal normally only applies if you take all services up with them

I have ended up with 2 apple ID's and want to cancel 1 of them and merge everything together. How can I do this?. Ive tried changing my sign in to the same email address but it wont accept it.

When I signed on at Christmas an update was available on my ipod classic. When I updated it...... it then crashed and when I took it to the store they dismissed it and said its a driver/hardware problem (which it didnt have before I updated it to the latest version) anyway its now dead.
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http://www.apple.com/feedback

I want to cancel my skype premium and I dont want ...

Hello
Please take me off/cancel me from skype premium services. I do not want it anymore and I do not want my credit card to be charged from this any longer.
Please give me confirmation that this is done

Please follow the instructions here to cancel a subscription: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Should you have been on a paid Premium subscription please keep in mind that your Premium has been automatically converted to a $ 0 subscription which won't renew and can't be cancelled. More details here: https://support.skype.com/en/faq/FA34454/what-s-new-with-group-video-calling
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I want to Cancel my BT Broadband and Calls Package

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