Calling name in UCCX

Is it possible to set the calling name (display name) when a call is transferred by UCCX script ?

Hi Paolo
No, it's not - CLI/N is a bit of a sticking point with UCCX. IN 10.0 you can set the call so it shows the outside caller's actual number, prior to that it shows the CTI port number. You can never 'set' the name.
Some suggestions:
1) If you are doing a 'transfer' e.g. call redirect step, rather than routing to an agent, and if you have a small number of 'names' (for example, you take calls for 5 menu options, and want to set that on the call e.g. 'sales', 'cs' or whatever)... you can transfer the call to a CTI RP, name the CTI RP 'Sales' (alerting/display name) and then forward that to the intended extension. The receiving extension would then see 'Forwarded for Sales'. Similar for sending to a hunt group..
2) If you are routing to an agent with a select step, you can set a CAD workflow to pop up an alert with the name. Or you could just set Enterprise data and add show it in CAD. It doesn't appear on the handset, but is there on the PC screen, and you have the advantage of being able to set it to whatever you want per call.
Aaron

Similar Messages

UCCX Script CUCM XML Directory lookup for Calling name

Hi there!
I'm trying to fetch "calling name" by the below uccx script params but get "no protocol" java exception according to the attached screenshoot.
It seems to happen when i reach the line: xml = Create XML Document(URL[dir_url + calling_number])
My version of the UCCX is 8.02 and CUCM 7.1.5
These are the params:
Variables:
This is part of the code:
Script:
calling_number = Get Call Contact Info(--Triggering Contact--, Calling Number)
if (calling_number != null && calling_number.trim() != "")
     True        xml = Create XML Document(URL[dir_url + calling_number])
          calling_name = Get XML Document Data (xml, "//Name")
          if (calling_name != null && calling_name.trim() != "")
               True
                    Set Enterprise Call Info (--Triggering Contact--)
               False
                    /* Name Not Found */
     False
          /* ANI Not Found */
String dir_url = "http://ip_address_cucm:8080/ccmcip/xmldirectorylist.jsp?n="
String calling_number = ""
String calling_name = ""
Document xml = null
rgds, Mikael

Hi-
Did you configure the 'Call Variable Layout' or did you only configure the steps in the script?
Take a look at the 'Manage Call Variables Layout' section in the CCX Administration guide.
Cisco Unified CCX Administration Guide, Release 10.0(1)
Cisco Unified CCX Administration Guide, Release 10.5
Cisco Unified CCX Administration Guide, Release 10.6
I have not worked much with Finesse, so I cannot provide an example.
Thanks,
DJ

Calling name don't displays on agent's phone

Hello, i've an issue,
we have 5 agents with Cisco UCCX 7 (Premium).
when these is an incomming call, first of all they see CTI route point and when the call handled, agent see just calling phone number, but not name.
Is it possible to make that an agent could see calling name and not cti route points
thank you

The phone will always display the CTI port information until they answer the call on their phone. This is not configurable. They can view the ANI on CAD however.
For caller ID name, CCX does not retain this information so this will not be seen when the call is transferred to the agent's ICD line from the CTI port.
Changing either of these behaviors would require a product enhancement request with your local Cisco AM.

I am facing issue in Receiving incoming calls, Name not getting displayed though the same has been saved in my phone book!! I have done sync from Windows contacts.. please help if some1 knows how to rectify the issue...

I am facing issue in Receiving incoming calls, Name not getting displayed though the same has been saved in my phone book!! I have done sync from Windows contacts.. please help if some1 knows how to rectify the issue...

Has your carrier been having issues with Call Display? Do the telephone numbers come up when people call, or does it just show 'Unknown Number' or 'Blocked' ?

E52 BT caller name order

I'm having a problem with caller name and phonebook display when using E52 with Audi Bluetooth MMI - the order of first and last name is reversed, so the car display shows LAST, FIRST instead of FIRST LAST. The interesting thing is the good old 6300 works fine. Is there anything I can do (besides editing all contact entries)?
Thanks!
Message Edited by jure on 16-Nov-2009 10:06 PM

Check for duplicates in the contact list.
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Lumia 920 say caller name

say caller name when you get call on wp8 lumia 920 and rest
One of most missed feature from Symbian in my nokia Lumia 920 is saying caller name along with ringtone when I get call...have been using Symbian for so long I use to know who is calling me even if phone is far on table... If this feature dont need hardware plz bring it on wp8 or wp8.1 of same specially on Lumia 920 ...#nokia setting custome ringtone is not solution even my nokia 6600 had it.... Besides v cannot think of setting custome tone for 200-300 people in oye contact list
vote for it here plz
http://windowsphone.uservoice.com/forums/101801-feature-suggestions/suggestions/5738612-say-caller-n...

This feature is already available...but only in some regions as mentioned HERE

Not showing Caller Name on E51

I have upgrade software but after that my phone not showing caller name on the screen.Before upgrading my phone was shwoing caller name when I received call. my all phone numbers are on SIM , can some body let me know how this will work or its setting.

The problem may be, that you have all your contacts on the SIM card and on the phone as well. Is that possible?
Duplicate matches for a specific phone number lead to not showing a phone number at all...
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
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Finder not working properly, randomly creates a folder called "Name"

Hello,
Finder has all of a sudden started to cause some really odd and sporadic file/folder navigation issues. Whenever I try to access a directory, Finder creates a folder called Name, makes random folders within the directory disappear, or both. It's odd because as soon as I either log out or restart, the problem subsides, but then it comes back -- for no apparent reason. I've taken a look at all of the logs, repaired permissions, verified disks, and dumped the Finder .plist files, but still no remedy. FWIW, this all started happening after updating to 10.7.4.
Someone else posted a very similar thread on this matter, so I know I'm not losing my mind. Is anyone else has the same problem?

Demo 92,
I know it has been awhile but did you get any help or find a solution for this? Also, please link the threads you wrote about. I am having this issue as well.
Message was edited by: LearnFromLee

Will Cisco Unity inbox show the calling name from non-subscribers

Unity CX 7.1.3 -- I need to know if the calling name is present will CUCM pass this to Unity CX and show the name in the messages "from" field on the Cisco Unity Inbox (personal communications assistant) I currently have a PIMG integration and there is no name field in the SMDI traces.
thanks

Hi -
Sorry, I misunderstood your original posting. Here is a link to Unity Connection for customizing the subject line of voice messages - http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagpdf.pdf
The subject line is viewable using the Cisco Unity Inbox. Note however, this is not ciscopca, which is used to configure user voicemail settings. As you can see from the link, "When the %NAME% parameter is used in the subject line format of an outside caller message, it is automatically replaced with the ANI Caller Name of the sender of the message. If the ANI Caller Name is not available, Cisco Unity Connection inserts the value specified in the %NAME% (When Unknown) field." If the message comes from a non-subscriber, you may see "Voice Message from Unknown Caller" or Unidentified Caller in the subject. I recommend also using field %CALLERID%, which I believe is used by default, because at least the voicemail user will get the caller's phone number.
Ginger

Where can we get details about "Caller Name ID"??

I just got an alert on my phone that I had been automatically signed up for a ten day free trial of something called "Caller Name ID", which would automatically continue unless I cancel it. Aside from the general shadiness of auto-enrolling me in something that will (soon) cost extra money, there are some big problems with this: the message didn't give any real information about the service, including---crucially---how much it was going to cost! I can't find any information about the service online either (there are references to "Share Name ID", but that appears to be a different thing and says it's free).
So, to start with: how much will this service cost?
What-all does the service actually do that my phone doesn't already do?
When is any of this information going to be available on the main Verizon website?

We have some amazing features that help enhance your wireless experience blahedo. I'm sorry about the auto enrollment into Caller Name ID but once your free trial is completed, you will not be auto enrolled to the paid feature. The cost of this awesome feature is $2.99 per month. This feature allow you to receive more details about your incoming calls. It also allows you to see the following information:
• Name
• Number
• City*
• State*
• Picture**
City, state and picture are only for phones with a display of three lines and the picture is only for customers who have a picture uploaded to their profile.Once the trial is completed, you will have the option to click ok and stop trial or ok and continue to have the feature added to your phone with the cost. Please let us know if you have any questions or concerns.
Kinquana_VZW
Please follow us on twitter @VZWSupport

Called Name Doesn't Appear Until the Call Connects

We have an issue with the Lync client and some of the Lync IP phones that if User A calls User B using his lineURI (extension number), the name of User B doesn't appear on User A's client until the call gets connected, in the meantime the extension only
appears until the call gets connected.
Any idea how to let the called name appear for the calling party?

Yes that is what is address book normalization when the call comes into Lync It will normalize and then perform Reverse number look to display User information
http://lyncuc.blogspot.in/2013/12/dialplan-normalization-with-extension.html
http://blog.schertz.name/2010/09/lync-2010-address-book-normalization/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

Can a 7965 display a URI address as the Calling name?

I have a customer that is utilizing URI dialing as much as possible. The TPX endpoints, DX650, and 99XX phones display the URI address of the calling number. But when calling a 7965 from a URI speed dial I do not see the URI address...just to Calling Name and number. Can this be done?
Thank yoU!

I havent done this in the past but I am going to assume that the 7965 is a SCCP phone and you might have to migrate it to SIP to get that info.

Step - "Sequence Call Name" usage

I wrote a program that uses teststand API calls to delete specific DLL calls and replace these with a VI call, unfortunately this method does not copy step settings (preconditions etc. ) Right hand file shown in attachment.
I later found that it was better to just change the adapter type (since the step settings will be kept) Left hand file in attachment.
When I compared the output of these two methods I noticed that I seem to have accidentally set the "Sequence Call Name" as shown in the right hand file in attachment. (no doubt a bug in my first program)
Can anyone tell me what the "Sequence Call Name" field is used for in the example shown and what effect that accidentally setting it may cause?
I opened the right hand file in Teststand but I can not find that property in any of the step settings.
Thanks in advance for your replies.
Solved!
Go to Solution.
Attachments:
FileDiff.jpg ‏347 KB

Hey 4watt,
The Wait step has the ability to wait until a thread or execution is complete, and one way to specify the thread or execution is to choose a Sequence Call step from the sequence. This sets the Sequence Call Name property in the step.
One of the other properties of the Wait step is the "Wait for" property (WaitForTarget in TestStand 2013). This property will be a numeric value between 0 and 3 indicating which of the four settings in the Wait step is being used (Time Interval, Time Multiple, Thread, or Execution). Therefore, you shouldn't have a problem with the Sequence Call Name property set as long as the Wait For property is set to 0 or 1.
Daniel E.
TestStand Product Support Engineer
National Instruments

My iphone donot appear the name of the caller although the caller name saved on my mobile

my iphone donot appear the name of the caller although the caller name saved on my mobile
if i save any number with its name.......when its number call me the name donot appear

Hello waleed101,
I would recommend force closing all open apps on your iPhone, then restarting.
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
Allen

Caller Name ID on DROID 4 disappears too quickly

I just added the Caller Name ID for Mobile Devices feature to my phone; when I get an incoming call, I briefly see a Network Message that shows who is calling but this message only stays up for about a second before it vanishes. If I'm not already staring at the phone, I'll miss the message because of the short display time of the message. Is there anyway to increase the timeout of the "Network Message" dialog that Caller Name ID uses?
I'm using a DROID 4 purchased from Verizon on March 2013; the device has not been rooted; the phone app and contact/people app is stock.

What type of PSTN circuit is this?
If its an FXO port, caller-id is not supported in MGCP.
If its a PRI, how is calling name being delivered? Display IE or facility IE? A "debug isdn q931" for an inbound call will show you this.

Calling name in UCCX

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