Calls offered = Calls Handled & Abandoned in Q?
I have produced a report that shows calls Handled and Abandoned in Queue, however they do not add up to the total calls offered,
The report is showing Handled @ 329 & Abandoned in Q 273, where as calls offered is 524.
The discrepancy is 48 calls!
In looking at the cisco documentation it is difficult to discern what makes up calls offered or call abandoned.
Any help is greatly appreciated.
Thanks Sarah
Hi Oabulaban, Can you tell me where i would find adandon on ring as a calculation? I couldn't find it in either the call type report or the call type skill group report.
Just to confirm, is I run the call Type report, calls Handled + calls Abandoned = calls offered 17 +25 = 41
however in the Call type skill group report - just run as a call type report the same calculation is 24 + 27 =51 However the actuall calls offered is showing 49!
a couple of people have mnetioned it could be script related, however I need to understand which would be the correct view - Call type report or the call type Skill group report.
If you are able to calrify that would be great.
Similar Messages
-
Router calls offered and Service Level calls offered differences
Hi,
I was checking the definition of router calls offered and service level calls offered. Could anyone please let us know the exact difference between these fields in t_Skill_group_interval table.
Regards
DeepakHi Jameson,
Thanks for the reply.
I went through the database schema .I have some doubts regarding the terminologies.
1. The component of redirect calls - Would like to know what it would be .
2. The component - still unanswered within threshold . Would this mean the calls queued longer than SL .which means all the remaining calls which were offered to this skillgroup. Hence would like to know if the Service level calls offered should be equal to Router calls offered.
3. I observe that Service level calls offered were less than the calls answered field. Would like to know the possible reasons. I was initially thinking that there are might be calls overlapping but its not so as per my testing. Please help.
Testing performed :
Added to this , there is one more field called "Calls offered" and i observe that this is incremented when the calls are answered.
I performed to test "Service Level calls offered, calls offered , Calls answered and Router calls offered" .
I made a test call and queued skillgroup at 2:27 pm and made to be in queue and answered in next interval 2:32 pm (crossing reporting interval)
I observe the below,
In 2:15 interval for the skillgroup ,
Router calls offered = 1 , Calls offered = 0 , Calls answered = 0 , Service Level calls offered = 0
In 2:30 interval for the skillgroup,
Router calls offered = 0 , Calls offered = 1, Calls answered = 1 , Service Level calls offered = 1
Would like to know if this are correct values. -
UCCX - abandoned calls marked as handled contactinactiveexception
Hi
I have a UCCX 8.5 script - at the start of the script it uses the IF contactinactiveexception exception occurs go to - which then goes to a label which clears the exception and then marks the call as handled
What I have noticed is that this step is causing calls that should be marked as abandoned as handled
For example if I place a test call with all agents not ready and the call queues and I hang up - in the historical reports this call shows as handled
If I delete the contactinactiveexception stop and then repeat the test - the call is properly marked as abandoned.
Can anyone advise how they are using CIE step or where it should be positioned in the script to stop this problem.
ThanksHello-
I would reset the exception right before your Select Resource step to goto the end of your script. You will need to change how the end of your script is working too.
Take a look at the screenshot. I hope this helps.
DJ -
Impossible to call a action handler in managed bean
Hello! I’d developed simple jsf-application using JDeveloper 10.1.3.3 that doesn’t use faces-config.xml for a nafigation.
Simple jsf page (page1.jspx) has only one command button:
<af:commandButton text="commandButton 1"
binding="#{backing_page1.commandButton1}"
id="commandButton1"
action="#{backing_page1.commandButton1_action}"
immediate="true"/>
Action is handled programmatically in managed bean Page1.java:
public String commandButton1_action() {
ExternalContext ec = FacesContext.getCurrentInstance().getExternalContext();
ec.redirect("page2.jspx");
return null;
The sample application works fine.
Then I’d tried to use the same jsf app to develop PDK Portlet (Oracle PDK, not jsr-168). I used Portal 10.1.4 and OC4J 10.1.3.3.
The part of provider.xml:
<showPage class="oracle.portal.provider.v2.render.http.ResourceRenderer">
<resourcePath>/faces/page1.jspx</resourcePath>
</showPage>
Action is handled programmatically in managed bean Page1.java:
public String commandButton1_action() {
ExternalContext ec = FacesContext.getCurrentInstance().getExternalContext();
ec.redirect("http://<hostname>:7778/portal/page/portal/SampleGroup/Sample6");
return null;
Unfortunately, the jsf page doesn’t call an action after submit of the button. It’s impossible to call any handler in managed bean. Although, it’s possible in usual jsf app.
I wonder that af:goLink on the page1.jspx works fine:
<af:goLink text="goLink 1" binding="#{backing_page1.goLink1}"
id="goLink1"
destination=" http://<hostname>:7778/portal/page/portal/SampleGroup/Sample6"/>
The ask: why jsf page can’t call an action handler in managed bean in case of a portlet development?
Thank you. AndrewThank you, Frank! I’d expected an answer from you:) I and my colleagues is your big funs:)
I’d understood Portal intercepts any event on a portal page before jsf event.
But, it’s possible to use struts for portlet development. I’d hoped there is the same approach for Faces too (oracle.portal.provider.v2.render.http.FacesRenderer - http://www.oracle.com:80/technology/products/webcenter/files/pdk_downloads/jpdk/oracle/portal/provider/v2/render/http/FacesRenderer.html).
WebCenter is fine product but one is expensive. May be, is there a way to develop jsf portlet outside webcenter?
Thanks, Andrew -
Hi guys please give me sample code for call transaction that handles error
hi guys, please give me sample code for call transaction that handles error,
please send me the sample code in which there should be all decleration part and everything, based on the sample code i will develop my code.
please do help me as it is urgent.
thanks and regards.
prasadnn.Hi Prasad,
Check this code.
Source Code for BDC using Call Transaction
*Code used to create BDC
*& Report ZBDC_EXAMPLE *
*& Example BDC program, which updates net price of item 00010 of a *
*& particular Purchase order(EBELN). *
REPORT ZBDC_EXAMPLE NO STANDARD PAGE HEADING
LINE-SIZE 132.
Data declaration
TABLES: ekko, ekpo.
TYPES: BEGIN OF t_ekko,
ebeln TYPE ekko-ebeln,
waers TYPE ekko-waers,
netpr TYPE ekpo-netpr,
err_msg(73) TYPE c,
END OF t_ekko.
DATA: it_ekko TYPE STANDARD TABLE OF t_ekko INITIAL SIZE 0,
wa_ekko TYPE t_ekko,
it_error TYPE STANDARD TABLE OF t_ekko INITIAL SIZE 0,
wa_error TYPE t_ekko,
it_success TYPE STANDARD TABLE OF t_ekko INITIAL SIZE 0,
wa_success TYPE t_ekko.
DATA: w_textout LIKE t100-text.
DATA: gd_update TYPE i,
gd_lines TYPE i.
*Used to store BDC data
DATA: BEGIN OF bdc_tab OCCURS 0.
INCLUDE STRUCTURE bdcdata.
DATA: END OF bdc_tab.
*Used to stores error information from CALL TRANSACTION Function Module
DATA: BEGIN OF messtab OCCURS 0.
INCLUDE STRUCTURE bdcmsgcoll.
DATA: END OF messtab.
*Screen declaration
SELECTION-SCREEN BEGIN OF BLOCK block1 WITH FRAME
TITLE text-001. "Purchase order Num
SELECT-OPTIONS: so_ebeln FOR ekko-ebeln OBLIGATORY.
SELECTION-SCREEN END OF BLOCK block1.
SELECTION-SCREEN BEGIN OF BLOCK block2 WITH FRAME
TITLE text-002. "New NETPR value
PARAMETERS: p_newpr(14) TYPE c obligatory. "LIKE ekpo-netpr.
SELECTION-SCREEN END OF BLOCK block2.
*START-OF-SELECTION
START-OF-SELECTION.
Retrieve data from Purchase order table(EKKO)
SELECT ekkoebeln ekkowaers ekpo~netpr
INTO TABLE it_ekko
FROM ekko AS ekko INNER JOIN ekpo AS ekpo
ON ekpoebeln EQ ekkoebeln
WHERE ekko~ebeln IN so_ebeln AND
ekpo~ebelp EQ '10'.
*END-OF-SELECTION
END-OF-SELECTION.
Check data has been retrieved ready for processing
DESCRIBE TABLE it_ekko LINES gd_lines.
IF gd_lines LE 0.
Display message if no data has been retrieved
MESSAGE i003(zp) WITH 'No Records Found'(001).
LEAVE TO SCREEN 0.
ELSE.
Update Customer master data (instalment text)
LOOP AT it_ekko INTO wa_ekko.
PERFORM bdc_update.
ENDLOOP.
Display message confirming number of records updated
IF gd_update GT 1.
MESSAGE i003(zp) WITH gd_update 'Records updated'(002).
ELSE.
MESSAGE i003(zp) WITH gd_update 'Record updated'(003).
ENDIF.
Display Success Report
Check Success table
DESCRIBE TABLE it_success LINES gd_lines.
IF gd_lines GT 0.
Display result report column headings
PERFORM display_column_headings.
Display result report
PERFORM display_report.
ENDIF.
Display Error Report
Check errors table
DESCRIBE TABLE it_error LINES gd_lines.
If errors exist then display errors report
IF gd_lines GT 0.
Display errors report
PERFORM display_error_headings.
PERFORM display_error_report.
ENDIF.
ENDIF.
*& Form DISPLAY_COLUMN_HEADINGS
Display column headings
FORM display_column_headings.
WRITE:2 ' Success Report '(014) COLOR COL_POSITIVE.
SKIP.
WRITE:2 'The following records updated successfully:'(013).
WRITE:/ sy-uline(42).
FORMAT COLOR COL_HEADING.
WRITE:/ sy-vline,
(10) 'Purchase Order'(004), sy-vline,
(11) 'Old Netpr'(005), sy-vline,
(11) 'New Netpr'(006), sy-vline.
WRITE:/ sy-uline(42).
ENDFORM. " DISPLAY_COLUMN_HEADINGS
*& Form BDC_UPDATE
Populate BDC table and call transaction ME22
FORM bdc_update.
PERFORM dynpro USING:
'X' 'SAPMM06E' '0105',
' ' 'BDC_CURSOR' 'RM06E-BSTNR',
' ' 'RM06E-BSTNR' wa_ekko-ebeln,
' ' 'BDC_OKCODE' '/00', "OK code
'X' 'SAPMM06E' '0120',
' ' 'BDC_CURSOR' 'EKPO-NETPR(01)',
' ' 'EKPO-NETPR(01)' p_newpr,
' ' 'BDC_OKCODE' '=BU'. "OK code
Call transaction to update customer instalment text
CALL TRANSACTION 'ME22' USING bdc_tab MODE 'N' UPDATE 'S'
MESSAGES INTO messtab.
Check if update was succesful
IF sy-subrc EQ 0.
ADD 1 TO gd_update.
APPEND wa_ekko TO it_success.
ELSE.
Retrieve error messages displayed during BDC update
LOOP AT messtab WHERE msgtyp = 'E'.
Builds actual message based on info returned from Call transaction
CALL FUNCTION 'MESSAGE_TEXT_BUILD'
EXPORTING
msgid = messtab-msgid
msgnr = messtab-msgnr
msgv1 = messtab-msgv1
msgv2 = messtab-msgv2
msgv3 = messtab-msgv3
msgv4 = messtab-msgv4
IMPORTING
message_text_output = w_textout.
ENDLOOP.
Build error table ready for output
wa_error = wa_ekko.
wa_error-err_msg = w_textout.
APPEND wa_error TO it_error.
CLEAR: wa_error.
ENDIF.
Clear bdc date table
CLEAR: bdc_tab.
REFRESH: bdc_tab.
ENDFORM. " BDC_UPDATE
FORM DYNPRO *
stores values to bdc table *
--> DYNBEGIN *
--> NAME *
--> VALUE *
FORM dynpro USING dynbegin name value.
IF dynbegin = 'X'.
CLEAR bdc_tab.
MOVE: name TO bdc_tab-program,
value TO bdc_tab-dynpro,
'X' TO bdc_tab-dynbegin.
APPEND bdc_tab.
ELSE.
CLEAR bdc_tab.
MOVE: name TO bdc_tab-fnam,
value TO bdc_tab-fval.
APPEND bdc_tab.
ENDIF.
ENDFORM. " DYNPRO
*& Form DISPLAY_REPORT
Display Report
FORM display_report.
FORMAT COLOR COL_NORMAL.
Loop at data table
LOOP AT it_success INTO wa_success.
WRITE:/ sy-vline,
(10) wa_success-ebeln, sy-vline,
(11) wa_success-netpr CURRENCY wa_success-waers, sy-vline,
(11) p_newpr, sy-vline.
CLEAR: wa_success.
ENDLOOP.
WRITE:/ sy-uline(42).
REFRESH: it_success.
FORMAT COLOR COL_BACKGROUND.
ENDFORM. " DISPLAY_REPORT
*& Form DISPLAY_ERROR_REPORT
Display error report data
FORM display_error_report.
LOOP AT it_error INTO wa_error.
WRITE:/ sy-vline,
(10) wa_error-ebeln, sy-vline,
(11) wa_error-netpr CURRENCY wa_error-waers, sy-vline,
(73) wa_error-err_msg, sy-vline.
ENDLOOP.
WRITE:/ sy-uline(104).
REFRESH: it_error.
ENDFORM. " DISPLAY_ERROR_REPORT
*& Form DISPLAY_ERROR_HEADINGS
Display error report headings
FORM display_error_headings.
SKIP.
WRITE:2 ' Error Report '(007) COLOR COL_NEGATIVE.
SKIP.
WRITE:2 'The following records failed during update:'(008).
WRITE:/ sy-uline(104).
FORMAT COLOR COL_HEADING.
WRITE:/ sy-vline,
(10) 'Purchase Order'(009), sy-vline,
(11) 'Netpr'(010), sy-vline,
(73) 'Error Message'(012), sy-vline.
WRITE:/ sy-uline(104).
FORMAT COLOR COL_NORMAL.
ENDFORM. " DISPLAY_ERROR_HEADINGS
Hope this resolves your query.
Reward all the helpful answers.
Regards -
How to call the event handler of other application....?
Hi,
I am working on two applications.
Now i need to call a Event handler from my first application to my second application.
I need a same process in this aaplication also. So i need to call the event handler of that application.
So, Kindly tell me about the process to call the even handler of another application.
Thanks in Advance.
Regards,
Prithivihi,Prithivi..
Unfortunately, as far as i know, i should tell you that : you cann't call the event-hanlder in another Application if the 2 applicaions are run in different IE browser...
If your 2 component are used in the same IE browser, maybe you can make one interface event, and trigger it in one component, then handle the event in the second component(by reimplemented the former)...
However, from your description, i think, you want to trigger the event handler in another application in different IE Browser...
So, very upset..We cann't communicate between the 2 applications, as far as i know...
Best wishes. -
How do I opt out of my 10euro unlimited calls offer?
I was on the unlimited calls offer for a while not but I am going on holidays therefore I want to keep my normal credit, when I topped up today I realised that I got the 10euro offer automatically, how do I get rid of it?
Hi there weronika367
That is a plan that you need to fully delete so that you just keep your credit.
I can delete that for you from here but then you'll lose the amount of days you have left. Best to do is to call Customer Care maybe a day before you leave so they can cancel it off completely.
-Kyle -
Help me! java.lang.IllegalArgumentException: call on closed handle
Java Edition 4.3.9
Server : Linux/Resin-3.x
1 : when underside error , Appliction not run.
java.lang.IllegalArgumentException: call on closed handle
at com.sleepycat.db.internal.db_javaJNI.Db_get(Native Method)
at com.sleepycat.db.internal.Db.get(Db.java:264)
at com.sleepycat.db.Database.get(Database.java:161)
2 when underside error ,application can run,but some DB file not run.
com.sleepycat.db.DatabaseException: DB_PAGE_NOTFOUND: Requested page not found:
Note: the application intercurrent visitation count very high.
db files frequency writer and read.
Thanks.Hi,
What was the line of code (api call) were you were running when you got this error?
Was an exception generated (perhaps a deadlock?) just prioor to this?
The error suggests you are trying to close a handle that was previously closed? Have you done any analysis on that? I'm wondering if you had an exception or an error and in your error handler you tried to close a resource that was already close.
Whatever the operation is, (say a cursor for example) you could try something like the following:
if (cursor != null)
cursor.close();
Ron -
More answered calls than offered calls in Webview report.
Hi all,
I encounterd a strange thing in Webview.
How can it be that in an half hour intervall there are more answered calls than offered. ( See attachment)
Thanks for your explanations :-)
Greetings ChrisThe additional call might have been offered in the previous half hour and might have been completed in the current half hour. Thus, there will always be a difference in the offered and answered calls.
In the attachment, the previous half hour period had 6 offered, however only 5 answered. The 6th call got completed in the duration from 10AM to 10.30AM, hence shown as completed task in the 10AM half hour report.
You can verify and confirm this by using database query on the t_Termination_Call_Detail. Check for the number of calls offered from 9.30 to 10AM and check the start time and end time of the calls, you will get a clear picture. -
Unable to place call on calls on hold - SIP Trunk from CUCM to CUBE and from CUBE to ISTP
Hi Cisco Community,
I have a SIP Trunk setup between the CUCM and CUBE and another SIP Dial Peers from the CUBE to the ITSP. All incoming/outgoing calls, DTMF-Relay works well except one thing which is the ability to hold the call.
On the SIP Trunk from the CUCM to the CUBE, I did not select “MTP” because when I do so, I am forced to select my preferred MTP codec which when selected G.729/G.729a, all my outgoing calls goes out using G.729r8. This codec works well for most of the calls until the ITSP replies back with G.729br8. When this condition occur, my call simply fails (this is very intermittent and only some random numbers).
That said, I have some issues with DTMF Relay when I select MTP on the SIP Trunk. DTMF Relay only works if the call is G.729r8 all the way from the CUCM to the ITSP. If the ITSP replies back with G.729br8, the call might established but will simply be “voice-only”.
The current setup is no MTP is selected and everything is working perfectly. I am happy with that until I place a call on hold, which when I do so, the call immediately terminate. Could you please help me understand why?
I have all media resources configured such as G.729r8 MTP, G.729br8 MTP, G.711u MTP, Transcoding with all codecs, etc. All MRG and MRGL are configured on all devices and SIP Trunks.
Below is an example of a call that is connected with the current setup:
Note:
IP: 10.18.81.2 (CUBE)
IP: 10.18.81.11 (CUCM SUB)
IP: 10.111.111.254 (ITSP SBC)
PM-HO-VG-01#
PM-HO-VG-01#
Nov 30 11:44:29.938: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:10.18.81.11:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
Session-Expires: 1800
Contact: <sip:[email protected]:5060>
Max-Forwards: 70
Content-Length: 0
Nov 30 11:44:29.942: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:29.946: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1417347869
Contact: <sip:[email protected]:5060>
Call-Info: <sip:10.18.81.2:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 301
v=0
o=CiscoSystemsSIP-GW-UserAgent 7676 6958 IN IP4 10.18.81.2
s=SIP Call
c=I
PM-HO-VG-01#N IP4 10.18.81.2
t=0 0
m=audio 22256 RTP/AVP 18 0 8 101
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
Nov 30 11:44:29.950: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Nov 30 11:44:30.658: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Session Progress
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Session: Media
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:30.662: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2747 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:31.226: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Session Progress
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Session: Media
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
X-BroadWorks-Correlation-Info: bbf9
PM-HO-VG-01#4839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Accept: application/media_control+xml,application/sdp,application/xml
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 10.111.111.254
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC81D00
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:31.634: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2747 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:31.726: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72075e3a02c1
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Type: application/sdp
Content-Length: 236
v=0
o=CiscoSystemsCCM-SIP 9082578 1 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 10.18.80.40
b=TIAS:8000
b=AS:8
t=0 0
m=audio 21928 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 10.18.80.40
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
PM-HO-VG-01#
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 10.18.80.40
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
PM-HO-VG-01#sh sip
PM-HO-VG-01#sh sip-ua call
PM-HO-VG-01#sh sip-ua calls
Total SIP call legs:2, User Agent Client:1, User Agent Server:1
SIP UAC CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 27218091323
Called Number : 0862000000
Bit Flags : 0xC04018 0x10000100 0x0
CC Call ID : 64511
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : [10.111.111.254]:5060
Destn SIP Resp Addr:Port: [10.111.111.254]:5060
Destination Name : 10.111.111.254
Number of Media Streams : 1
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Mode : flow-through
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 64511
Stream Type : voice+dtmf (0)
Stream Media Addr Type : 1
Negotiated Codec : g729br8 (20 bytes)
Codec Payload Type : 18
Negotiated Dtmf-relay : rtp-nte
Dtmf-relay Payload Type : 101
QoS ID : -1
Local QoS Strength : BestEffort
Negotiated QoS Strength : BestEffort
Negotiated QoS Direction : None
Local QoS Status : None
Media Source IP Addr:Port: [10.18.81.2]:22256
Media Dest IP Addr:Port : [10.111.111.254]:20074
Options-Ping ENABLED:NO ACTIVE:NO
Number of SIP User Agent Client(UAC) calls: 1
SIP UAS CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 0218091323
Called Number : 0862000000
Bit Flags : 0xC0401E 0x10000100 0x80004
CC Call ID : 64510
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : [10.18.81.11]:5060
Destn SIP Resp Addr:Port: [10.18.81.11]:5060
Destination Name : 10.18.81.11
Number of Media Streams : 1
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Mode : flow-through
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 64510
Stream Type : voice+dtmf (1)
Stream Media Addr Type : 1
Negotiated Codec : g729br8 (20 bytes)
Codec Payload Type : 18
Negotiated Dtmf-relay : rtp-nte
Dtmf-relay Payload Type : 101
QoS ID : -1
Local QoS Strength : BestEffort
Negotiated QoS Strength : BestEffort
Negotiated QoS Direction : None
Local QoS Status : None
Media Source IP Addr:Port: [10.18.81.2]:22350
Media Dest IP Addr:Port : [10.18.80.40]:21928
Options-Ping ENABLED:NO ACTIVE:NO
Number of SIP User Agent Server(UAS) calls: 1
PM-HO-VG-01#
PM-HO-VG-01#
PM-HO-VG-01#
As you can see, the call is connected and everything is working perfectly. When I press the hold button, here is what I get:
NOTE: I have # debug ccsip messages and #debug ccsip calls (running)
PM-HO-VG-01#
PM-HO-VG-01#
Nov 30 11:44:49.210: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 102 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Contact: <sip:[email protected]:5060>
Content-Type: application/sdp
Content-Length: 244
v=0
o=CiscoSystemsCCM-SIP 9082578 2 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 0.0.0.0
b=TIAS:8000
b=AS:8
t=0 0
m=audio 21928 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=inactive
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
Nov 30 11:44:49.218: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 102 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:49.218: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC9241
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 102 INVITE
Max-Forwards: 70
Timestamp: 1417347889
Contact: <sip:[email protected]:5060>
Call-Info: <sip:10.18.81.2:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Length: 271
v=0
o=CiscoSystemsSIP-GW-UserAgent 7676 6959 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 22256 RTP/AVP 18 101
c=IN IP4 0.0.0.0
a=inactive
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC9241
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 102 INVITE
Timestamp: 1417347889
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Supported:
Accept: application/media_control+xml,application/sdp,application/xml
Contact: <sip:[email protected]:5060;transport=udp>
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 360
v=0
o=BroadWorks 316169737 2 IN IP4 10.111.111.254
s=-
c=IN IP4 0.0.0.0
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
a=inactive
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 0.0.0.0
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.282: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECA2633
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:49.282: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 102 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Length: 271
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2748 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 22350 RTP/AVP 18 101
c=IN IP4 0.0.0.0
a=inactive
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
Nov 30 11:44:49.282: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72094953dfea
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: presence
Content-Length: 0
Nov 30 11:44:49.290: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 103 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Contact: <sip:[email protected]:5060>
Content-Length: 0
Nov 30 11:44:49.294: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 103 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:49.294: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECB16F3
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 103 INVITE
Max-Forwards: 70
Timestamp: 1417347889
Contact: <sip:[email protected]:5060>
Expires: 180
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:49.338: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECB16F3
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 103 INVITE
Timestamp: 1417347889
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Supported:
Accept: application/media_control+xml,application/sdp,application/xml
Contact: <sip:[email protected]:5060;transport=udp>
Content-Type: application/sdp
Content-Length: 306
v=0
o=BroadWorks 316169737 3 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:49.342: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 2
PM-HO-VG-01#00 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 103 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2749 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:49.350: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720b594cd517
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 103 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 213
v=0
o=CiscoSystemsCCM-SIP 9082578 3 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 10.18.81.10
t=0 0
m=audio 4000 RTP/AVP 18
a=X-cisco-media:umoh
a=rtpmap:18 G729/8000
a=ptime:20
a=fmtp:18 annexb=no
a=sendonly
Nov 30 11:44:49.354: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECC55
From: <sip:[email protected]>;tag=3C365010-1E42
To: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Max-Forwards: 70
Timestamp: 1417347889
CSeq: 101 BYE
Reason: Q.850;cause=86
P-RTP-Stat: PS=874,OS=17480,PR=872,OR=17440,PL=0,JI=0,LA=0,DU=17
Content-Length: 0
Nov 30 11:44:49.354: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECD1ECD
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Max-Forwards: 70
Timestamp: 1417347889
CSeq: 104 BYE
Reason: Q.850;cause=65
P-RTP-Stat: PS=872,OS=17440,PR=952,OR=19040,PL=0,JI=0,LA=0,DU=17
Content-Length: 0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 Race Condition
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECD1ECD
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
Timestamp: 1417347889
CSeq: 104 BYE
Content-Length: 0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 10.111.111.254
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 65
Disconnect Cause (SIP) : 200
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECC55
From: <sip:[email protected]>;tag=3C365010-1E42
To: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 101 BYE
Content-Length: 0
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 0.0.0.0
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 86
Disconnect Cause (SIP) : 200
PM-HO-VG-01#Hi Manish,
Again, excellent feedback. Much appreciated.
I will try the commands suggested above and see if I can get DTMF to work correctly while interworking H.323 and SIP.
But my ultimate goal is to have SIP all way from the CUCM to the CUBE and from the CUBE to the ITSP.
If I enable SIP Early Offer with MTP on the CUCM going to the CUBE, all SIP Invite sent from the CUCM to the CUBE uses G.729r8 as the codec and once the call is established using G.729r8 should the ITSP reply with that codec, the call succeed and I am able to see an active MTP session using G.729 when I issue the command # show sccp connections.
One thing that I saw is that my ITSP love so much sending G.729br8 most of the times, so even if using SIP EO with MTP on the SIP Trunk to the CUBE, when I sent my INVITE out from the CUCM to the CUBE using G.729r8, specially on call center numbers such as 0800 numbers, you will see that the call established but the codec being negotiated is G.729br8 which is voice only (missing DTMF).
I will be doing some intensive test again later on this week and will send the logs.
Here is my question to both of you:
Which is the best way of having a proper SIP to SIP setup all the way that will not pose any problem?
Do I have to enable Early Offer on the SIP Profile used by the CUBE SIP Trunk or should I use the normal Standard SIP Profile? Do I need to enable MTP on my CUBE SIP Trunk or not?
From the CUBE point of view, I have a voice class codec that support G.729r8 or G.729br8 and the DTMF Relay method supported by the ITSP is RFC 2833.
I will send more logs for each scenario. I think that we are getting close to the resolution of this problem.
Thanks again for your support fellows. -
How can I interrupt the blocking call when call timeout?
Hi,Guys
I wrote an application server(daemon process) to talk with oracle server
continuous which used oracle9 OCCI lib, each 5 min it executes the procedure
on the DB server.
Now I have come cross a problem:
If the network is blocked, app server will blocked at occi call and would
never pass, and no exception was catched :-(
for e.g.
1. Oracle server reboot without shutdown oracle process
2. udp broadcast message storm blocked the connection between app server and
oracle DB.
I consider maybe it's because OCCI using the blocking mode of connection
that caused this problem.
How can I interrupt the blocking call when call timeout?Manage the timeout using a separate thread. When the timeout happens, issue a break on the OCCI connection. There is no direct way as of now. You need to do this to break a OCCI connection.
retrieve the OCI handle from the OCCI handle (e.g. using Connection::getOCIServer or Connection::getOCIServiceContext methods) and issue a OCIBreak on it. Do not forget to allocate a error handle which should be passed to OCIBreak call. -
I am at Ramstein AB Germany. My iphone screen was smashed badly on the flight to Germany this morning. WHEN I access apple support for this subject it gives me 3 options call now, call me now or call me later. As I am in Germany with no coverage and no working phone none of those options will work. Can you get this e-mail to someone who can help. My iphone serial # is C38xxxxxx. 1) I need to know where and how I can get a replacement somewhere nearby in Germany 2) If 1 is not an option I need to set up an appt to get a to get a new iphone at an apple store in Atlanta GA in the evening of 11 July.
Thank you very much, Phil Edelen
<Edited By Host>Thanks, my wife is the one serving I am retired and trying to follow her as much as I can.
I will schedule an appt for my next time stateside. I have spent too much time on many Apple web sites trying to get an e-mail to communicate with anyone at Apple to no avail, only phone numbers. I guess if you are overseas with no international access you are out of luck communicating with them. I did find one e-mail address but the reply was computer generated and provided useless links.
If anyone has any e-mail address for anyone at Apple I would appreciate it.
Thanks again,
Phil -
Error in spool call C call : spoll overflow...
Hi gurus,
when iam trying to generate a spool request while creating process order it's giving an error ....
Error: Error in spool call C call : spoll overflow...
Thanks in advance...
regards
Khan......hi,
Check out the below related thread
Spool problems!
Regards,
Santosh -
How can I order PL/SQL functions in "Called" a "Caller" order in function script file
Does anybody know how to create PL/SQL function script file
in "called" and "caller" (parent/child) order.
Thanks
SoheilDoes anybody know how to create PL/SQL function script file
in "called" and "caller" (parent/child) order.
Thanks
Soheil -
*ERROR IN OLE CALL - METHOD CALL ERROR...*
HI ..
When trying to Upload a file using BDC with Vista OS, we are getting the following error..
ERROR IN OLE CALL - METHOD CALL ERROR...
There is no problem with BDC as its working fine with XP & other OS.
Pls help!!Seems that you are working with microsoft files.
Maybe you are using deprecated functions like WS_EXCEL
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