Can I cancel a 2yr plan due to lack of service?

Hi,
I recently (over this past summer) updated my phone and plan with Verizon. I'm from Pittsburgh, Pennsylvania, and I got the phone in Pittsburgh. It is a Droid Eris and very nice. I got it and a month later I moved to Olympia, Washington for school. Since moving there, I have hardly been able to use it. The service is terrible and its been impossible to keep in touch with my family, I wasn't even able to call them over Thanksgiving. I'm also having to pay extra money so I can use the internet on my phone, but I can't even access the internet let alone make phone calls. It's really frustrating. I can't use my phone to keep in touch with everyone in Pittsburgh-and if I am ever in trouble I wouldn't be able to call for help, which makes me really nervous. Is there a way I can cancel my 2yr contract? Would I have to pay a fee-and how much would that cost? Would I have to go to the Verizon store I bought the phone from to do this or would I have to do this in Washington-where I am now living and having the problems? Help!
-Victoria

veekwall wrote:
Hi,
I recently (over this past summer) updated my phone and plan with Verizon. I'm from Pittsburgh, Pennsylvania, and I got the phone in Pittsburgh. It is a Droid Eris and very nice. I got it and a month later I moved to Olympia, Washington for school. Since moving there, I have hardly been able to use it. The service is terrible and its been impossible to keep in touch with my family, I wasn't even able to call them over Thanksgiving. I'm also having to pay extra money so I can use the internet on my phone, but I can't even access the internet let alone make phone calls. It's really frustrating. I can't use my phone to keep in touch with everyone in Pittsburgh-and if I am ever in trouble I wouldn't be able to call for help, which makes me really nervous. Is there a way I can cancel my 2yr contract? Yes. Just visit a Verizon store, or dial *611 from your phone and let them know you would like to cancel your account. Would I have to pay a fee-and how much would that cost? Yes, Verizon no longer waives ETFs due to moving to an area without service, so you will probably have to pay an Early Termination Fee. Since you have a smartphone, it will probably be $350 less $10 for each month of service you have completed. The Customer Service rep you contact about cancelling will be able to tell you the exact amount. Would I have to go to the Verizon store I bought the phone from to do this or would I have to do this in Washington-where I am now living and having the problems? You can do it over the phone, or at a corporate Verizon store. Help!
-Victoria

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Can I cancel a 2yr plan due to lack of service?

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