Can I know abt tickets and its types?

Can I knwo abt tickets and different types of tickets , how much time will need to rectify a bug?>

Hi Krishan,
      Normally Tickets are classified into 3
    1) CRITICAL or HIGH - U need to solve this within 8 hrs or may be less than that
    2) MEDIUM- U need to solve this within a couple of days
    3) LOW- U will get time of min 4 days for this
  Reward Points if Useful
  regards
  Avi....

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